Received incorrect message that creative cloud membership is about to expire

I've just received an e-mail from Adobe Creative Cloud saying that my membership is about to expire. In fact my one year auto-renewing membership anniversary is 15 May 2013.

I have the same issue! I would like some reassurance that my programs aren't going to stop working in 6 days please.

Similar Messages

  • Receive a message that Creative Cloud is not responding.  Message occurred right after update of PSCS6

    I cannot open Creative Cloud as I receive a message that Creative Cloud is not responding.  This occurred right after PSCS6 update was installed.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Today I received a notice saying that my creative cloud membership was due to expire. I renewed this

    Today I received a notice saying that my creative cloud membership was due to expire. I renewed this on 16/8/2013 and was told that I would get the same benefits for the same price. What is going on. Why can't I contact someone by email

    Hi anniewatkins
    It looks like you signed up for a new membership and the original membership was cancelled which is why you received the email.
    Please let me know if you have further questions.
    Thanks
    Bev

  • I keep getting a message that Creative Cloud needs administrative permission to make changes or removals.

    I have received many messages that needs a password to allow Creative Cloud to make administrative permission to make changes or removals. But nothing seems to change or get removed. My apps are up to date.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    IF YOU ARE MAC
    -next link says After Effects, but check YOUR permissions !!!
    -http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -and https://forums.adobe.com/thread/1507936
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • I just purchased a Mac desktop computer and I keep getting an error message that creative cloud can not create  library/application/support. Why is this happening and how can it be fixed?

    And adobe core sync error message as well.

    Laquisham83660229 are you logged in under an administrator account?  If so then please see Creative Cloud Help | Download, install, update, or uninstall apps for information on how to install the Creative Cloud Desktop application.  You are welcome to update this discussion if you have any questions regarding the steps listed in the document or receive any additional errors.

  • Creative Cloud Membership has reached its limit for hosted sites

    I have had a paid Adobe Muse Creative Cloud membership for about 2 years now, and only used one website. I understand I can host up to 5. But for some reason when I try to launch a new site, I am told my membership has reached its limit for hosted sites. Can someone please tell me if I have some test pages I'm hosting (or something) and how I can erase them so I can make room for my new site. These are only personal sites so I do not need a business catalyst url for testing. I have the two domains active now and just need to be able to have both go live.
    My email is [email protected]
    The web page I'm trying to launch is www.ninetiesband.com. The only site that should be active right now is www.wearenightsbridge.com.
    Thank you for any help you can provide.
    -Mickey

    Hello Mickey,
    I checked your subscription details, and it looks like you're subscribed to Adobe Muse single app subscription, and not Creative Cloud subscription. When you sign up for Muse single app subscription (yearly), you get one free site to host with Business Catalyst. You only get 5 sites when you have a full Creative cloud subscription.
    Cheers
    Parikshit

  • Adobe Creative Cloud Membership offers 5 websites hosting?

    I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?

    You get 5 webBasic level sites with Creative Cloud. Here is more info here:
    http://forums.adobe.com/docs/DOC-2152
    and
    http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
    Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support.

  • Activating code for renewal of creative cloud membership

    i´m idug chapter rep in germany and i have not received an activating code for renewal of my creative cloud membership yet and it expires in two days! can anybody help?

    Did you buy from a reseller or direct from Adobe?
    If direct from Adobe you do not receive a code, you use your Adobe ID and your paid account https://www.adobe.com/account.html

  • I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

    I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!  How can I reconstruct the automatic login and have the right days remaining number?

    bridge_system_error,Please try the following steps.
    Delete the opm.db file from the following location based on your operating system.
    <user account> is your user-specific folder Mac OS:
    Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Windows:
    C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
    Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    (if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
    Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
    Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

  • Every time I boot up I receive the message that "iCal cannot log in to your iCloud account because you password is incorrect-" I do enter it correctly but the same error message comes up the next time the computer boots up.  How do I correct this issue?

    How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up?  Thanks.

    Hello jwpg,
    Thank you for the details of the issue you are experiencing after restoring an iCloud backup.  I recommend the following articles for an issue like this:
    iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
    http://support.apple.com/kb/TS5207
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have a creative cloud membership and need to install on a new computer.  When I go to the website it shows that I am a member but have no products.  I would like to unactivate ;my old computer and activate and download onto my new one.  My old one is de

    I am trying to install my creative cloud programs onto my new computer.  When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products.  Not sure how I get the program downloaded.  Any ideas?

    you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
    but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • Why am I getting a "Adobe Creative Cloud Membership has reached its limit for hosted sites" message?

    I just tried to push my FIRST "free" Creative Cloud site live and got the message "Your Adobe Creative Cloud Membership has reached its limit for hosted sites. To push this site live you will need to purchase an additional hosting plan." I thought CC membership was supposed to give you 5 free hosted web basics sites?
    I am a premium BC partner and so far have my partner site and a paid Webcommerce site . In addition to the site I'm trying to put live I have 2 other trial sites (think they are designated as WebMarketing sites) of which one is expired. So where does the limit come in as this is so far my only WebBasics site?
    Please help as I need this live urgently (without additional expense).

    Hi Judy
    Appologies for this un-answered post, if any related issue is still active please reach out to our support directly.

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • Discontinued my creative cloud membership, and installed Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a self standing program. What do I do?

    Discontinued my creative cloud membership, uninstalled Acrobat XI, and installed a brand new, purchased version Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a free standing program, and it IS installed. What do I do?

    You may need to uninstall the Cloud (not just stop using it) and then run the Cleaner to remove all vestiges... and then reinstall Acrobat
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • If I have a creative cloud membership does that cover desktop and mobile?

    If I have a creative cloud membership does that cover desktop and mobile?

    Hi  LaShonda Wade,
    Kindly check out the link mentioned below.
    Creative Cloud Help | Mobile Apps / Common Questions
    Thanks,
    Atul Saini

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