Recent Bill

Hi there,
Been having issues with BT recently that are beyond a joke.
First i placed an order to move home which should have been easy.
After placing the order it came back wrong my fault this one cos i put the wrong house number in, so went to do it again told have to wait 24 hours for the system to cancel the old order after 24 it still was on. so called back after another 24 hours to find that bt had dne the order for me
i moved in to the place after a day or two had a text to say my phone was working but it was not and checking on 17070 it was giving me a different number, so after a few days of the line still not working i decided to call BT up about it again on my mobile costing me.
They reported it as a fault and sent an enginer out who only had to flick a switch his words at the box up the road and my line was working great i thought.
Next was my broadband that was giving me issues at this point i had a working phone line for almost a week before the broadband was due to be turned on but i recived a call from the centre saying to me they could not turn on the broadband for me as my phone line was not working even though she was talking to me on my land line lol.
I explained to the woman that my line was working fine but nothing she could do as shes already canceled the order and replaced a new order for me so i had to just sit back and sigh. I asked about getting the new home hub and was told as i was moving and a new contract not a problem.
My net did come on a few days later earlier than what she told me it would which was nice. I then had to go though calling up about getting bt vision this time it was well and everything went as expected.
So now i was up and running though called back in about getting some compensation from one agent i was told can give you a month free line rental i laughed at her and told her no.
I called up to go though to complaints and well at least she was nice enough to listen to me and sorted out the problems i had with some actutal compensation.
Then wheni checked my bill, i looked at it and noticed the compenstation was not on there and i was charged with the line rental so i called up and they did sort that one out and saw it changed on there.
I had a new bill come though today and it was with all the compensation and line rental ect removed for the time i did not have access to the services but there was new charges on it.
these new charge for a new home hub i never recived it of 49 pounds then one to cancel my bt broadband of 30 pounds i still have the broadband so im like what the hell.
I have tried phoning many times now i phoned this morning spoke to one of them in the indian call center from my mobile on the way home from work and was told he would sort it out and call me back at home by 3 so ive had to wait in all day and no call from him.
So at 320 i have called back up and again indian call center sigh i had to explain it to like 4 agents before i got one that sorta understood me and i have had an email to confirm that i have had the 30 pounds removed from my bill but then puts me though to order managment to reorder the home home i told them No i dont want that i want the 49 pounds refunded yet he still puts me though to them i explain and .. well you know what its like i hanged up cos i really do give up.
At this rate bt will have lost another customer when my contract is out cos this stress is just making me ill and the fact the guy i cant understand from the indian call center does not take the hint and keeps calling me back is just very annoying.
So my question to the care team is can this charge be removed from my bill as i was not informed of it and the fact i never recived it

after some more calls to BT at last they have sorted out the problem with the bill took long enough.
And found out that the home hub was delivered to my old address not been back to check for any post as i did not get on with some of them there and thats why they thought i had it even though the home hub should have been free.
i have to go and lay day now cos all the stress i feel sick and have a cluster headache coming on thanks bt

Similar Messages

Questioning the recent bill

We have been going back and forth on our Bill. Per ticket # [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] it was confirmed that a charge was made incorrectly. The charge was for the the Samsung Galaxy Note 4 plus the tablet. This was returned back through Certified mail on April 6, 2015 through Smart Label Return. It was confirmed that the returned merchandise was received by AT&T on April 23, 2015.
At that time AT&T confirmed the billing error of the charge and noted on our account through ticket *** that the amount of $987.90 was going to be credited to our account within 7 to 10 business days. On June 23rd AT&T called us that the charge had been reversed and credited into our account, that they were sorry for any inconviences this must have caused.
I don't know if the billing has crossed from one department to another but again the billing has picked up the charge all over again of the confirmed returned merchandise. We just want this to be cleared so we can resume paying our bill accordingly.We have had service with AT&T over 7 plus years and have never had any issues, whatever needs to be done to resolve this billing error will greatly be appreciated so we can continue with the great service.

Hi there
I’d be happy to help with your billing concerns! Can you please send me a private message by Clicking Here and include the following information:
Full name
Cell number
Best time to reach you
Ticket number
Thanks,
Charise

HT204088 Question about my recent bill

I wanna know my recent purchase at Itune

You can view the purchase history on your account by followingthe instructions on the HT2727 page that you posted from : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases

Left BT - Now querying most recent Bill

On 6th September we gave notice of terminating our contract effective on 10th October. (Incident ******-***09).
Everything has gone to plan and we used the MAC code to transfer to a new supplier without paying a termination charge.
We've now been charged a full month as of 16th October. This includes pre-payment of phone line and package up to the end of October. As we received no service from you from 10th October, we would expect these charges to be pro-rata e.g about 1/3rd of full price. Can we do this?
We also expect there to be no further charges.
We would also like to arrange for you to pick up the BT kit.
Many thanks.
'ö-Dzin Tridral

This is a customer to customer forum and messages do not necessarily get picked up by anyone at BT. Try contacting them through Live Chat, usually more helpful than the phone helpdesk plus you can keep a copy of the conversation.
Your incident number is private and you should remove it from this public forum (click Options next to the message then Edit Reply).
You can click the white star next to this message if you think it was helpful.

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

Being billed for 13 months a year?

Hi, i've got a problem I can't fathom.
Recieved a bill (date 30thMarch) that was around twice the amount of my usual monthly bill and that stated it covered charges 1st march - 27th march and 28th march - 27th april.
At the time i phoned up to figure out why i had been charged twice as much. I was told that this was a two month bill. which sort of made sense at the time. But i then recieved a bill in april, and i had previously recieved a bill in february.
So where exactly is this extra month?
The only thing i can think of is that the bill periods for each item, Broadband talk, phone line etc. are all periods of 4 weeks....Not a month.
This means there are going to be 13 "monthly" bills in a year. Is this right? Surely the prices can't be advertised as monthly if they have to be paid 13 times a year. Any help about this would be great.

Hi EvansG,
Welcome to the forum and I am sorry for the confusion over your most recent bill.
Please have a read of the information on this link How we worked out your bill. I think that your bills have been changed to the new style billing which has included and extra one off charge to catch up to the billing period. The link above will explain why this has happened.
I hope this helps
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Billing and customer service

This is the second time I will submit this request. I was told that my billing concern was escalated. However, I've had no resolution. I've tried signing with the username and password I registered (daniellebrooks) with but am taken to the User Profile information page where I am asked to register again!So, I've created another profile (Dbrooks) - Here is my concern: To Whom It May Concern: I am contacting you regarding a billing dispute, but now also, about the customer service I received on June 21st, 2015. I have been a Verizon internet customer since 2012 at the residence of: {edited for privacy}. At the time I initiated service, my monthly fee was $29.99. I paid $30.00 at the end of every month to Verizon through my Bank of America online bill pay. On May 1st, 2015 I moved residences to: {edited for privacy}. I called to transfer service. At that time, I was notified that my monthly fee would go up and that I needed to pay a fee, brining my total balance to $53.88 – I paid this on May 28th. Unfortunately, I was not notified that I would have a new account #, and paid this to my old account using my online banking service. Last week I received an automated message on my voicemail that my service would be shut off due to a balance owed. When I called back, a man informed me that this message was in error, and that my May payment had not yet transferred to my new account and that there was no further balance due at that time.Since then, I have received two very confusing bills – One for my old account {edited for privacy} with a balance of $13.50 and one to my new account {edited for privacy} with a balance of $89.98. I called your customer service yesterday at approximately 4 pm. I was transferred to a young man who stated that my outstanding balance(s) were due to fee increases over the years. I told him that I had never been notified of such increases, thus I continued making consistent payment of $30.00 monthly. I never received notification in writing or per my email. He stated it may be because there was no email on file for me. He suggested this was my fault, was curt, rude and unwilling to explore the root of the balance(s) further. His explanation for the lack of communication is incongruous, as Verizon easily contacted me by phone for a disruption of service noticed and also sent correspondence via 2 recent bills for balance(s) owed. I asked to speak to a Supervisor. I was then placed on hold for a total of 50 minutes until a “supervisor” by the name of Jose came on the line. I put the word supervisor in quotes, as I have a hard time believing this individual should be given such a title. He quipped at me with the same indecorous tone and language – he stated he could not be of help and that he had no way to look up my previous statements. I responded that that the previous agent had been able to – at that point he receded and asked for my previous account number. After many minutes of silence, I asked him if he was still there. He remarked, “You need to be patient”, for which I replied, “I have been, I was on hold for almost 50 minutes to talk to you and have now been on the phone going on an hour and 5 minutes, with no resolution”. He responded “If you’re busy, call back”. I stated that I wasn’t busy the hour prior, when I made the initial phone call, but that I had to pick up my son from daycare in the coming ½ hour. At that point, I asked to speak to his Supervisor, to which he jibed, “Alright, you have a good day!” and then hung up! I am appalled and disgusted to say the least. At what point did I lose esteem as your customer? Verizon is one of many carriers in my area. How is this treatment justified? At this point, I am asking for a personal response from someone with at least one shred of professionalism – I would like to know that Jose and his counterpart have been talked to directly regarding this matter, and I would like a detailed explanation of how both balances came to be. Once my bill is reconciled and adjusted, I would like personal contact as to the accurate amount owed. At that time, I shall pay in full and will consider whether or not to continue my service. I will also share this encounter with my neighbors and colleagues as I’d hate for any of them to have the same experience. UPDATE: I was just called yesterday and told that my service would be shut off if I didn't pay the $53.99 that I already paid to my old accound on May 28th! How can you help me if you've edited my account information in this post? Can someone please respond purposefully?! I need a phone call from a live person or an email - not this mess on a forum! I'm about to cancel my service and tell my neighbors to do the same! Ridiculous!!!!!!

Hi Dbrooks,
Your issue has already been escalated from your earlier thread under your original username, HERE. We have sent you a Private Message about the forum sign-in issue you are reporting. Please check your Private Message Inbox at the top right of this page. It should look like this -->>

View bill option

I wanted to get an excel file of my itemised call log - no problem with the most recent bill - I got it through the view bill option. However the view bill option is not shown for the previous bill - is it possible to make it available or to get the excel file some other way.

I would like this also.
Before the online billing changes, you used to be able to download a .csv file of all calls made alongside the pdf of the bill for several previous quarters (don't remember how many, but at a guess probably at least the last four).
I can download itemised calls for the last bill on the "What you used" page of "Your Latest Bill". That's fine, but I want to see itemised calls for the bill I got in February of this year.
I don't know why this facility was removed, but I'd like it back! (and reading other messages I'm not the only one).
Thanks.

Returned equipment - still showing on bill

I returned a set top box (QIP-2500) and a digital adapter over a month ago and they are still showing on my recent bill. How long before these come off?

Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Has anyone gotten a "Premium Messaging" charge on their bill for "Roundhouse Management Alerts"?

I was looking at my most recent bill and noticed that there was a $9.99 charge on one of our lines for "Premium Messaging." I pulled up last month's bill and the noticed that the charge was there as well. I called Verizon and asked the customer rep what this was for. She said it was for something called "Roundhouse Management Alerts" but she had no idea what this was. I told her we did not subscribe to any such service and she acknowledged that it was possible someone could have signed the line up for the alert without our knowledge.
Verizon handled this immediately to my satisfaction. The customer service representative took the charge off our new bill and credited our account for the previous month's charge that had already been paid. Nevertheless, it's kind of frightening that Verizon might process a charge from some outside vendor without verifying that the charge was legitimate. We have multiple lines and its just lucky that I noticed this charge appearing when I did.
Has anyone else run into this?

I too just discovered a Permium Messaging charge on my husbands line. It had something to do with Facebook, MySpace & Twitter updates. My husband doesn't use any of these social websites! Customer servce was kind enough to remove the charge & give me a number to text so we could opt-out. A block for Premium Messaging has been put on both our lines!
I'm so glad to hear that others have been able to have these charges removed as well.
Thanks Verizon for the great customer service!!

New package charge not on my bill?

Hello,
I got my recent bill on 27th January and the new £12.50 pack charge has not been applied to it..im still being charged £14.99 a month.
My bill says that my vision pack is charged in advance:
This is the cost of your TV at £14.99 a month, charged in advance from 27
Jan 2011 to 26 Feb 2011
The new £12.50 charge kicked in on the 29th and if im being charged in advance then surely I should have got that saving on my bill. I know I got my bill 2 days before the price change but again its being charged in advance so im paying for Februarys subscription which should be at the lower price.
How come I didnt get the lower rate?

You are jumping the gun a bit, as your bill was dated the 27th Jan and the new rates became active on the 29th Jan. When you get your next bill you will be refunded for the period from the 29th Jan to the 26th Feb and recharged at the reduced rate. You will then charged from the 27th Feb onwards at the new rate.
Hope this helps :-)

How do I find what my monthly bill will be?

My girlfriend and I just joined our accounts together (she joined mine).
How do I find out what the total monthly bill will be?
When I log on to see my bill, I can only see my most recent bill for my own account.
When I look at My Plan I can see the individual charges for each phone, but it won't tell me the surcharges, tax, etc.
How in the heck do I find out how much it's going to be without waiting a month for the bill to arrive?
Thanks!

You can calculate the base amount of your bill by going to the "Shop" link at the top of this page, then "Plans" and adding up the cost of your new calling plan and any other features, like texting packages, data, VZ Navigator, etc. That will get you quite close to the total of your monthly bill.
As far as surcharges and taxes, you'll have to wait until the bill comes to see them exactly, but you can estimate them by looking at your previous bills. Your surcharges and taxes will represent roughly the same percentage of the total bill before and after the change.
Finally, remember that your first bill will be higher than normal because you have to pay one month in advance for the new plan/features. Your second bill will reflect your monthly cost (+/- a few cents for varying taxes) each month.

Line saver rental costs & complicated bill

I paid £141 in advance for Line Saver Rental in Oct 2013. This is still being advertised on the BT site at that rate for 12 months. My latest bill is overly complicated with charges being amended back to Oct last year. However from what I can make out from this bill is that the Line Rental saver charges have changed. Why? If the 12 month rate is still the same as when I paid in October surely there should be no adjustment. Is it not fixed for 12 months anyway?
This months bill, because of the changes to the BT tariffs has no end of credits and recharges itemised. How on earth is anyone supposed to know if it is correct - far too complicated.

The recent bill I received would confuse most people - However all three line entries for my line rental are for £0.00 which is correct overall as I have paid it in advance for the year. However it does appear that they haven't bothered to explain on the bill why all the lines are there (presumably due to standard monthly line rental increase that occured on 4th Jan). The other charges on my bill are properly explained .... ie they refund the advance charges from 4th Jan to your bill date that you paid on your last bill and bill you for the period from 4th Jan to your bill date at the new charge rate that applied from 4th Jan pro-rata.

Billing Processing Error

Has anyone lese been a victim of the recent Billing "processing error", and if so how were you able to get the situation rectified? My online payment was deducted from my bank account on two separate dates for the same amount - I have gotten different versions of when the money will redeposit into my account, and have yet to see it returned (even though as of my last conversation I was told it would be in my account by the end of business today).

I moved to a new apt last month. Oct during which month I received a bill for $86 due early November. I paid $86 immediately upon receipt. However' when I call to inquire what I owe the computer states on the phone : ZERO. When I log on to the Net I am told I have a bill for $60 due now or at least by 11/25. This ALARMS me. I do my best to pay a bill as agreed for service. Then I have the computer telephone stating I have NO Balance Due in November YET THE INTERNET computer shows my BILL as owing $60 for this month due soon or at least by 11/25/08. I'm concerned. HELP

Recent Bill

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