Recent experience with FileVault?

Our University is coercing us to encrypt the hard drives of all laptops. The preferred method is WinMagic SecureDoc, but they'll allow us to use FileVault on our Mac laptops (as long as we turn on encrypted VM). It seems most of the FileVault information here in the Discussion is very dated, so I'm searching for current information from those who are using it. My questions are:
1) Has it worked flawlessly for you? Have you or any you know been locked out of your data because of problems with FileVault?
2) In http://docs.info.apple.com/article.html?path=Mac/10.5/en/8727.html (which is for Mac OS 10.5), it states:
"Because your home folder is encrypted, some tasks that normally access your home folder may be prevented. If you’re not logged in to your computer, other users won’t have access to shared folders in your home folder. Also, some automations or scripts that require data stored in you home folder may not run."
We're research scientists-- we write data analysis programs (in C and some even in FORTRAN) and shell scripts to do our work. We also use Igor Pro (wavemetrics.com), and many of the Adobe and Microsoft Office programs. Can you tell me what things _won't_ work with FileVault? I'm aware of the problems with TimeMachine, but what about other programs that are broken by FileVault?
3) Most of our Mac laptop users run their disks at around 80% full (or more). To enable FileVault there must be temporarily enough free space to contain the home directory plus the encrypted version. I imagine the solution is to use an external disk, copy the home directory to that disk, erase most of the data from the home directory on the laptop, then turn on FileVault. After it's encrypted the smaller home directory, you can copy the complete one back from the external disk. With current disk sizes, this is a hugely time-consuming process. Have you found a better way to do it? I imagine the reverse holds true if you want to turn off FileVault--you must have enough space on your laptop to hold 2 copies of your home directory. In that case would you clone the whole disk to the external drive, boot from that, then turn off FileVault, then clone it all back to your laptop drive?
Thanks in advance for any help or comments.

Sorry to bump off this topic, has anyone experienced this?

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My recent experience with Verizon wireless

Approximately two years ago, I decided to switch to Verizon wireless from another carrier because the company I work for has a corporate account with them and offers discounts to employees that have their personal accounts with VZW as well. I got a vanilla iPhone 4 and everything was going well until recently when I made the mistake of trying to upgrade my phone.
My first attempt to upgrade was two days ago. I entered the Independence, Ohio corporate store and wandered around a bit assuming a sales person would be around to see me soon. My main goal was to decide whether to upgrade to the HTC 8x or the Nokia Lumina 928 as I have a surface and I was interested in getting all my devices onto the same platform (Windows 8). After five minutes or so I detected a presence and I started describing the above to the salesperson who had appeared next to me. He stared at me blankly and flatly stated that he was just there to "check me in." He assured me it would only be 15 minutes or so, so I gave him my number and continued playing around with the test phones they had on display. Thirty minutes later, I was getting anxious watching what seemed like tens of employees wandering aimlessly throughout the store staring at tablets or talking with customers about seemingly unrelated topics (video games, weather etc...), I walked out with the thought that I would just upgrade online.
I went onto Verizon's website later that evening and attempted to upgrade. I got all the way to the point where I select my delivery method and selected pick up at store. I found the store I had visited earlier in the day and it said "Available for pick up in this store;" however, when I attempted to continue there was an error and it didn't allow me to complete the purpose. Seeing as many of us operate under the "I want it now" mentality, I wanted to avoid having to ship the device and thought that it should be easy enough to somehow get this transaction completed in person.
Next day I went to a different Verizon store in hopes it would be less busy. This time, I walked in and there were four guys sitting around in an empty store twiddling their thumbs with cigarettes strewn about the main desk. They asked what I had come for and I told them. They incredulously asked me why I would want a Windows 8 phone. I told them. They said they didn't have that phone because it was a "rare" phone. They then proceeded to train the "new" guy (4th guy doing nothing) on how to check inventory. When I asked them whether the Independence store had the phone they proceeded to describe to me in excruciating detail the "intricacies" underlying corporate vs self-owned branches and how they couldn't check the inventory of Independence due to it being the former. They then said I could upgrade with them and then drive thirty minutes to the nearest non-corporate store to pick up the phone. Sounds like a great solution.... right. I declined and left.
Later that day I returned to the Independence store and went through the same song and dance as before; however, this time I was determined to wait. I "checked in" with the fellow at the front and set in to wait. After about thirty minutes of watching "employees" mill around aimlessly heads-down, staring at tablets and wandering in and out of the "back room" someone called for "Tim" - my name is "Tom" - apparently the greeter had failed at his one mission of greeting customers and GETTING THEIR NAME RIGHT. I get that it's a similar enough name but at this point I was getting frustrated. I had spent upwards of 2 hours between store visits and web-form filler-outing simply trying to give Verizon more money. And it wasn't over yet...
"Tim" acknowledged the woman and she trundled over to help. I asked her whether the HTC 8x was free to upgrade to as that is the deal offered online and there is even a link online that allows you to "get this deal at your local store." She said she would have to check. After fiddling with her magic tablet for a minute or two she sorrowfully informed me that it was $99 dollars to upgrade to that phone in the store. She then ushered me to a kiosk and asked me to log into My Verizon account on there to see if the deal was available via that method. At that point she got a person involved who was presumably a "manager" who was standing in the midst of the store, arms crossed, scanning the sea of people hoping to buy phones interspersed with employees wandering around (heads down, staring at tablets, of course), and just generally looking important (or trying to). I said to him: so I can upgrade here but you can't just hand me a phone, I have to have it shipped to me? His response was: "Yup, sorry dude." Great. Fine, I say: I go through the whole process again and at checkout, the phone is 99 instead of free like I had seen at home. His response, "Oh, sorry man." Throwing up my hands, I left thinking - company discount be ****** - I was going to switch to a different provider.
By the time I had arrived at home, I had cooled off a bit and I figured I would just try the shipping thing again in order to avoid having to interact with these phone salespeople again. I went through the process, got my "free" HTC 8x upgrade - with the exception of the $30 "upgrade fee" of course - which covers three hours of a tablet-staring, empty-eyed salesperson's salary and completed my order. (NB: I went through the process of "verifying" my device so I could have the new phone shipped to a different shipping address cf. my billing address as I am out of town on business and won't be back at my home residence for another two weeks. This alternate address is a separate house - a real address - I keep in another city). Finally, I think, done and upgraded - won't have to deal with them for another two years.
Two hours later, I get an email saying my order was shipped. That was fast, I think at first with glee! Then I check the email... they had shipped the phone to my home address... the place I won't be for two weeks. Grumbling, I picked up the phone and suffered through the pain that is the Verizon automated phone system attempting to reach another human. Finally, I reach a bubbly gal' with a thick Southern accent (nice enough actually) who apologized and said she would sent in a change order to FedEx to get my phone rerouted to my current address. Ok I said, thank you for your help - should I expect a confirmation from FedEx? Yes, she said - expect it by the morning.
Fast forward to this morning where I'm sitting in a meeting and my phone goes off - incoming call from Irvine, California - strange. I return to my meeting. Fifteen minutes later, same number calls. I excuse myself from the meeting - this must be an emergency. I pick up: HI THIS IS AN AUTOMATED CALL FROM VERIZON WIRELESS WITH THE OPPORTUNITY FOR YOU TO TAKE A SURVEY. I hang up in disgust and return to my job. After the meeting is over, I get onto my computer to check the status of my phone delivery. Yup, as expected - happily on its way to my HOME address where it will either be returned to sender or left sitting on my doorstep for two weeks.
Great work.
-An Unhappy Customer. (AKA "Tim")

Man that was way to long....................!
First send a certified return receipt requested letter to the address on your invoice. Dispute the $299.00 then wait for the green receipt card to come back to you. Tell them exactly why you are disputing it. Photos don't match, not the phone you sent bac and all the problems you have had with your service, if you have contact names state them in the letter.
Make copies of the letter you sent, any corrospondence you received from them, invoices, etc. dates, times of phone calls, and go to a Small Claims court and sue them for all amounts in dispute. Add in the cost of the certified letter, loss from work fir going to court, filing fees, and make sure you have all your documents ready for the judge.
Do not elect arbitration from verizon at anytime just have your case heard in court. Do not settle with verizon unless they credit you the full amount you are asking for. The loss/damage phone scam is common with verizon just do a google search on it, print them out to show the judge it is questionable that you are to blame for the damage.
Its a scam from the vendor Verizon uses to collect these devices. Damage claims have to be filed by verizon if they are paying for the return back to them.
Also sue them in a State Supreme court for cutting off your service without following the fair debt collection act. You can dispute orally, but must write to preserve your rights.
Good Luck

Recent experience with rubber feet coming off?

The top left rubber foot of my MBP bought in July 2011 has come off. My Apple Care expires today (grr) and my local store closes in 10 minutes, so there's no way I'll make it there. I've seen some past threads about this issue, but most are from 2011 or earlier, when rubber feet weren't sold separately.
So, what are my options? Most of the stuff I've read seems to recommend changing the whole bottom case. I'm hoping that's not necessary in my case - only the exterior part of the contraption has come off. Can I just buy a new rubber foot and stick only the exterior part back on where the old one was? Is there a way to stick the old foot back on (I still have it, but am hesitant to use another type of glue in case it damages the computer)? Any other options I'm missing? I've already had to pay for a new battery and cable that weren't covered by the Apple Care, so I'm hoping to avoid any additional fees!
Thanks for reading!

Sorry to bump off this topic, has anyone experienced this?

I had a recent not so great experience with Adobe Connect

I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well.   On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area.   However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply.

I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well.   On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area.   However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply.

Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.

PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.

My extremely disappointing experience with Apple's service

I have been a loyal customer of Apple since the first iPhone, however, my recent experiences have started to make me reconsider that relationship.
Here's what happened:
I am living in Asia now and as an avid apple fan, I bought an Iphone plus 64gb in Hong Kong as soon as it came out. I was told that it had a one year warranty and it would be effective in Mainland as well. Just as luck would have it, two days after I started using the phone, the camera started to fail. I could not longer take pictures. Since I am in Shanghai now and the phone was purchased in Hong Kong around a week and half before the official release in China on 10/17, I started to call customer service and try to make the earliest reservation that I can at the Genius Bar so that I can get my phone fixed.
I first called apple and was told that I had to make the reservation online. However, the website was a mess. Every time I clicked on the genius bar link to make a reservation, it jumped to the retail store page. I called customer service and asked what was going on and was told that they could get on and it was weird that I couldn't get on, it must be because my internet was slow and that I should try to get on the site at a different location. Which didn't make sense, because my internet was plenty fast, and I tried getting on in another location already. I don't know what hit me, but while on the phone with the represetative, I thought that maybe I should try turning on my VPN, which routes my internet to a different country and what do you know? I was able to make a reservation! I asked the the representative why that was, and the representative accused me of asking if Apple had blocked access from Mainland China to make a reservation. I thought it was extremely unprofessional of her to have asked that. Anyway, after figuring out how to make a reservation online, I tried for about a week to make a reservation through the official channel and it's always full. I called customer service again and wanted to know if there was a different way that I could make a reservation and was told that the only thing I could do was to keep trying online....and that I would be lucky if I could make a reservation within a month, because it's always full! -- What ********!
With no other way, I went to the East Nanjing Rd. Store in Shanghai. It was super croweded. I found an Apple staff and explained my situation and was again told the beauracratic answer of having to go online to make a reservation first! My impression of Apple's image as making excellent products and always putting customers first fell over the cliff! I demanded to see a store manager and was offered TWO non-solutions. One: go to an Apple affliated store to get my phone checked out, but was told that I needed to show them my receipt. I told them that Hong Kong doesn't give receipts and again the staff told me that I should just go and try my luck, just wanting to get rid of me. I suggested that they had a staff either go with me or call a store and tell them of my situation, but the manager refused. TWO: I should keep on trying to make a reservation online. I suggested that maybe he could help me make a reservation, so that at least I could have a date of appointment. Again he refused and told me to just keep on trying to make a reservation online myself.
By this point, I was a little flustered and angry. The manager's name is Jevan Wan, and his attitude was very pompus and was giving me the impression that that's the way Apple did thing and either do it this way or eff off. He told me that if I didn't like it, I could call the police and in fact he said that he would call the police for me. By that time, I was super angry and he tried to have the security guards throw me out saying that I was already unwelcome.
I went in expecting professional, world class service, but instead what I got was staff who was pompus, beaucraftic and full of attitude. They didn't give the slight thought of putting customer first and trying to help customers solve a frustating problem.
It is truly disappointing that Apple has fallen so low... it seems to me now that Apple only cares about selling more phones and making more money. Putting money in to maintaining good customer and product service is no longer a priority much less the level of employee professionalism!
My email is: ***** if Apple decides this warrants a response!
<edited by host>

Alessia18 wrote:
My email is: .... if Apple decides this warrants a response!
If you want a response from Apple, you will need to contact them. This is a user-to-user technical support forum. Apple doesn't read these posts. Use the Contact Us link at the bottom right of every page for information on how to do that.
You seem to recognize that the store was very busy yet that doesn't seem to translate into understanding that it will be difficult to get an appointment. Should you be moved to the head of the line by the manager because you are some how a more loyal customer than the people who have already made appointments? Does it make sense that a store that's so busy you are having difficulty getting an appointment should send an employee with you to an authorized reseller? Contact AppleCare and make arrangements to have your phone sent in for repair.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Anyone got experience with Filemaker and Mac OSX v10.4 on a G5

I am in the transition period from PPC to Intel, and installation of Aperture. My main box is an Apple G5 DP running OSX 10.3.9 and I have the upgrade software to go to OS 10.4+ but have not yet installed it. I also have a recent Intel MacBook Pro running 10.4.9.
Problem I'm experiencing is not unusual. If I run the current OS I cant run Aperture in the G5. If I upgrade the OS I suspect I will 'leave behind' some of the other software I rely on.
My query is about one main piece of software I use - Filemaker Pro 5.5 which runs a database I created handling my analog image collection, client info, deliveries and invoices, accounts etc. It works cleanly and quickly and allows great flexiblity in preparing material for output.
I downloaded the trial of Filemaker Pro 9 and it didn't like my old database when I tried to import it into the Intel laptop, and many functions seemed to have gone awol in the conversion to the newer software.
I cant experiment with this in the G5 as Filemaker is a key management tool in my work and any complications I need to overcome will impact seriously on my work.
So my question is - anyone got any experience with Filemaker in G5's - if I go to OSX10.4 upwards on this non-Intel machine will Filemaker V5.5 still run? And if not, are there any ways around this - eg using Classic environment?

*"I go to OSX10.4 upwards on this non-Intel machine will Filemaker V5.5 still run?"*
Yes

Mavericks - clean install with filevault and Time machine restore

Hi All,
I will update my MacBook pro mid 2011 with the new Mavericks OS.
I've activated Filevault on my HDD due to corporate security rules.
I want to make a clean install of the new OS.
I plan the following action:
1 - Make a full backup with Time machine
2 - Create a USB drive with Mavericks on it, I'm using Diskmaker to create it
3 - Start MBP with the USB
4 - With disk utility erase my HDD
5 - Install Mavericks
6 - Reload my data from the Time machine Backup
Question:
I'm a bit Scare about the Time Machine backup and Filevault, any experience with the same configuration, do I risk anythink if I follow my plan ?
Do I need to desactivated Filevault before to lunch my clean install and make the backup after that ?
Thanks in advance for your feedback
Regards
Alain M.

Hi Alain,
I see you never got a reply to this, but I'm wondering what you finally did? I have very similar questions, but I'm "upgrading" from 10.6.8 Snow Leopard. I also have FileVault activated and use a Time Machine backup. Any comments/suggestions/experience you (or others) would like to share would be helpful.
Thanks

Has anyone here had experience with a Sony NEX-VG10/E m2ts file?

A recently created file with this video camera, and importing its m2ts file into Permiere Pro CS5 is proving offering disappointing rsults. The images are fuzzy and there is a great deal of what appears to be interlace issues. If it were not for other programs playing these files very clearly I would dismiss them as coming from an inferior camera.
Is there anyone here who has had experience with these files and editing them in PPCS5?
The file in question is shown as being a "File type: TS(AVC) Format" and the "Image size is 1440 x 1080"
Hoping to hear from someone.
Cheers,
Michael

Thank you
Forgot all about that one - i.e. Playback - Full Resolution
Cheers
Michael

Any experience with logitech v400 cordless laser mouse?

I'm still looking for a good mouse, either bluetooth or USB-cordless for my iBook. I recently learnt that Logitech has a new notebook mouse: logitech v400. If anyone has experience with this mouse I would appreciate hearing their findings.
thanx, Frank
iMac G5 1800 mHz & iBook 12' (1,33 mHz, 60 GB) Mac OS X (10.4.3)

Nick it's a USB. I have the MX1000. As I told Frank I really don't have any experience with the others so I couldn't really say. I went from the Apple one button to an Microsoft Intellimouse. I realized I liked all those buttons. A lot! So when I decided on getting a wireless I wanted one that had plenty of buttons!
The MX1000 had just came out and was getting real good reviews and I checked one out and liked it so I asked Santa for it last year and I must've been a good boy because my wife.... I mean Santa brought me one.
I would imagine you could check into exactly what feature each one has and find one you like.
I really like the idea of never having to put batteries in it. It charges off the base/receiver. Mine usually lasts about 3 weeks between charges and it takes about 4 hrs to charge it. It has a batter meter on it so I know ahead of time when it's low and I usually just put it in the charger overnight.

Experience with Aperture to share

After using Aperture for some time and pushing it to its extreme I would like to share my experience with other users:
Over *150,000 photos in one library:* no problem at all! This is very impressive and makes working with such a number of photos very easy. The size of the *library is about 360 GB*, using a 500 GB harddisk or the internal disk on a 1 TB iMac (3.06 Ghz) with 4 GB memory.
Sure, the technical demand is high, but nevertheless, it is such a great way to work with the total library, that I chose to go this way instead of building several smaller libraries. Backup by Vault is also very comfortable: the total needs several hours once, but from then on it is quite easy and quick. (the vault is much smaller, than the original library as it seems to omit previews and thumbnails).
The _*strategy to organize*_ your library via projects, folders and albums is very important. But the good thing is: you can change it later, if your initial approach does not fit your needs. Projects in my case are mostly "Years" but also special fields of work. It can be used well with each other: "normal stuff" by years, some (about 10) topics with its own project.
The other big thing strategically is the use of keywords. This is ideal in Aperture, as the checkbox filter for a keyword lists only those keywords, which are used in the chosen set of photos, say: you choose all the photos of 2004: the only the keywords used in 2004 project are listed. This is very handy and makes filtering very easy.
*One thing I am missing:* you can not tell, in which album a photo is included (often it is in a couple of albums). To find duplicates, it would be much better to have a list of albums of this specific photo. (I was used to iView for many years - this was one of their good features).
*The Calendar filter should have a list version*, instead of or in addition to the real calendar: just a list of all the dates included in the chosen set: with a checkbox to select these dates.
Question: I would be happy to hear other peoples experience with large libraries and "how far can you go". I will have to increase the library by at least some 100,000 photos and see how this behaves.
Remark: I am using mostly Canon SLRs, right now Canon 1Ds MKIII, using jpg and raw (up to 20 MB per photo). But my oldest digital photos date back to 1997 with the Kodak DC 210 and DC 260. And some QuickTake100 in 1994 - with (unfortunately) an uncommon format of file.
My photo libraries before Aperture were kept in iView-libraries, but each project in its own. The advantages of Aperture to iView a substantial.
Herwig Niggemann
(Germany)
Side effect of having all your photos in one library: you find a lot of photos which you did not know you still have them! Big surprises.

nigbo wrote:
*One thing I am missing:* you can not tell, in which album a photo is included (often it is in a couple of albums). To find duplicates, it would be much better to have a list of albums of this specific photo. (I was used to iView for many years - this was one of their good features).
Aperture Assistant will give you a list of every Album that a Version appears in, apart from Smart Albums (http://aperture-assistant.com)*. If you're using Aperture 2.1 or above, the list will be made of clickable links to reveal that Album in Aperture.
*The Calendar filter should have a list version*, instead of or in addition to the real calendar: just a list of all the dates included in the chosen set: with a checkbox to select these dates.
Agreed. Have you submitted this to Apple?
Question: I would be happy to hear other peoples experience with large libraries and "how far can you go". I will have to increase the library by at least some 100,000 photos and see how this behaves.
I'm only on 53,000 as I've not been shooting much recently.
Side effect of having all your photos in one library: you find a lot of photos which you did not know you still have them! Big surprises.
Yes. I've come across a few images I'd forgotten about by putting everything into one big Library.
Ian
*“I may receive some form of compensation, financial or otherwise, from my recommendation or link.”

Very unhappy experience with iTunes Store

Hi I'm writing this piece to share my unpleasant experience with Apple.
Before this event, I'm a keen supporter of apple products especially its iTunes Store. Instead of buying music album CDs from music publishing companies, I prefer to purchase songs from iTunes Store. My reason is if my songs are bought from the iTunes Store, they will be in the Apple's cloud. So whenever any of my devices does not have a song, I can easily download it from the cloud. I can also play the song from the cloud via Apple TV without the hassle of turning on other devices like ipad, iPhone or my computer. It was a wonderful concept and a great experience.
However, all these good experience crushed to ground zero after this event happened. I purchased a music album from iTunes Store a year plus ago. Recently, I found this album was not available for me anymore. I could not download the songs in the album from iTunes Store. Finding this a bit strange, I went to check the iTunes Store. I found that the music album was still available but the cover was slightly different from the one that I had purchased before. However, the album's title, the songs, the names of the songs and the artist are still the same in this album. But this album was not under 'Purchased' in my account anymore.
I called the Apple support. They said the current one in iTunes Store was a 'modified' album. The 'old' album that I purchased was not available anymore. Although the songs are the same, there was no way I could access the 'old' album which I had purchased. If I wanted to access the songs again, I had to purchase this 'modified' album again! They could not tell me the reasons why a 'modified' album had replaced an 'old' album despite the songs, the album's title and the artist are the same. They said I should be responsible to back up the soft copy of the songs in my computer when I purchased the songs last time. Next, they gave me links that point to the legal policies of iTunes Store. The support also said I could not escalate this issue any further. He said there was no one to escalate after him.
After this event, I think through and come up with my own conclusion. There is no more attraction for me in buying a music album from iTunes Store over buying a music album cd. If I buy from iTunes Store, I need to store the soft copy in my local computer. If I buy a music album CD, I also need to rip it and save a soft copy too. Worse is, although I purchase it in iTunes Store, my access to it in iTunes Store may be taken away any time. However if I buy a music album cd, assuming I have not done anything illegal with the songs, I don't think, on any day, a music publishing company will knock on my door and ask me to return the CD back with no refund.
In that case, buying a CD has more advantages. I can rip the songs and store them in my devices for my own enjoyment. I have the lyrics of the songs which most albums from iTunes Store don't have. I have nice physically wonderful music covers that i can ask the artists to autograph on them. Some CDs also have DVDs attached. And one last thing, music companies will not take back my CDs!
I'm not sure any Apple management staff will ever read this but that is ok. I just hope my friends are aware of this.
One last last thing, I think this is:
"A small back leap for me but a big back leap for cloud business."
An ex fan of iTunes Store
14 May 2014

There has never been any guarantee that anything will be available in the future.
You should never rely on this for your backup. You should always keep everything on your computer and always back up your computer.
You seem to be over reacting a bit.

Any experience with coolbook?

Does anyone have any experience with coolbook on the Macbook unibody? I am constantly running mine with one proc full out for hours on end and noticed that the CPU is at 80 C and the fans are at about 2.5k, so I figure if I could under volt a little I could get the CPU temp down a little. Pushing the fans up seems like a bad idea to me because that ages them faster.
Also, the idea of being able to keep the processor's speed down when I am not plugged in sounds good to be because I am almost never doing anything that I care to do quickly.
Also, does anyone have an experience with coolbook and apple care? i.e. getting heck from Apple b/c it was installed?

Hi Paul Bailey,
I just bought Coolbook for my 15' Macbook Pro Unibody (2.4ghz) yesterday. I recently asked your very question about Coolbook and warranty / AppleCare and the response I received from iVmichael was that it would be fine (thread visible here: http://discussions.apple.com/thread.jspa?messageID=10132068&#10132068 ). I read the Coolbook instructions yesterday and it said that Coolbook couldn't damage your processor. I did some experimenting with it and even putting the highest speed at the lowest voltage it would let me use on Coolbook only resulted in a kernel panic which just told me to turn the computer off, which I did. When I turned it back on, there were no problems at all so I don't think you'll run into problems with Coolbook or at the very least, that's been my experience.
I played around with the voltages a bit however I found that for most things I do, it didn't make a noticeable difference. I mostly just use my Macbook Pro for web browsing and email, which are already very well handled at cool temperatures by Apple.
I think the one thing to keep in mind is that even if by lowering the processor speed you're able to use less power through undervolting, you'll then end up with the processor working more time (eg. 2.4ghz processor will finish an encoding job much faster than a 1.8ghz processor) and that higher speed processor might actually end up being a better fit because once it finishes the demanding tasks, it'll underclock itself while the slower Coolbook-enabled processor is still working at most likely a higher frequency + voltage.
From what I've read, everyone's Macbook Pro will have different results with Coolbook, as some of the Intel chips are willing to run (and be stable) at lower voltages than others, so some people will get more (or less) benefit than I experienced. I was able to get mine to run at 2.4ghz while using 1.0625 volts instead of the default of 1.1375 volts, so my CPU is running about 7% more power efficiently now. I had similar power efficiency improvements experimenting with different speed/voltage combinations. One thing to watch when lowering voltages is that some people have experienced a Core getting disabled (because not enough power is flowing to keep both enabled). If lowering the voltage causes this, you might find your Macbook Pro getting hotter instead of cooler, especially if doing anything that on one CPU causes it to constantly work at it's maximum performance.
I'm not sure how much of a difference +7% CPU power efficiency would make in battery life, however mine seems to run about 2-3 degrees Celsius cooler which is nice, although it wasn't bothering me at the higher temperature. What I've heard mentioned in other threads on the Apple Discussion forums is that a cooler running Macbook Pro's battery should be able to go through more charging cycles than a warmer running one because of the effect heat has on the duration of a battery's life, so that's another definite plus.
For battery life, you should get a pretty good extension (better than Coolbook) by lowering the Macbook Pro's LCD/LED brightness to the minimum or as low as you can tolerate if you aren't doing that already. I've heard that even not having the keys backlit when on battery power can add about 45 minutes to battery life as well. For the $10 Coolbook costs, it's worth it in my opinion.
As for experimenting with fan speed, I definitely think it's a bad idea to have the fan running at max speed or ramping it up substantially over the default Apple settings. Like you said, it'll make the fan age faster and I've heard replacement fans aren't all that cheap (especially when you factor in labor). I really wouldn't know the answer to this, so I'm just speculating, however I personally would see fan failure resultant from smcfancontrol (or another fan speed program) as the Macbook Pro owner's fault and clearly not the fault of Apple if the fan were to fail because it's being used for extended periods of time at substantially higher speeds than it was intended to run at. I've seen some people say it wouldn't affect the warranty, however I think it's best that you contact AppleCare directly and ask just to be safe if this is something you're considering doing -- I haven't managed to come across an official answer from Apple.
What I think is a good idea would be to increase the minimum fan speed a bit. My Macbook Pro fans usually run at around 2000rpm, so by increasing the fan speed to 2200rpm, I make it run a bit cooler while presumably not doing much to shorten fan lifespan. I may perhaps even be increasing fan lifespan as it now takes longer before the fans need to run at a higher rpm because they're doing a better job at keeping the Macbook Pro running within it's designed thermal envelope.

C300 Red Frames and other experiences with 2014

Hello,
Just incase it's helpful, I'm sharing my experiences with Premiere 2014, C300 footage and a few other things. First about me. I have a small studio with two new mac mini's and one macbook bro running CC. We recently bought a C300 and upgraded to 2014.
We've only had one project started and finished with C300. Red frames and crashing were a constant problem. We muscled through it. Restart, Disk Permissions repair, PRAM, bow to the east.
Our next c300 project we just started. I only have two interviews so far. In 2014, one interview has red frames in it for about 10 of the 35 minutes. After reading a bunch here I started a new 2014 project, imported that interview via the media browser and still got red frames.
Just for giggles, I opened up the previous version of premiere, CC, on the same machine, started a new project and imported the clip via the media browser. There are NO red frames in the interview. The only difference is the version of Premiere. Same drive, same media, same mac.
Most old projects the I've upgraded to 2014 crash constantly. These consist of ProRes footage from an Atomos Ninja. I've deleted my media cache on all my machines. This problem has been pretty consistent.
For now, I'm going to work in CC. On another thread, I hear there's a 2014 update on the way. We'll see.
Good luck!
J

" ... bow to the east ... "
lol ...
We used to use that phrase a lot when I was younger and a problem that was intermittent popped up in something that we at times seemed to "solve", until ... it wasn't. At times, it does seem rather appropriate mostly jesting comment doesn't it?
Neil

Recent experience with FileVault?

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