Recurring service transactions

I'm missing service calls as recurring transactions.
Edited by: Bernhard Reins on May 4, 2011 6:05 PM

Hi,
You should post as "Write document" or "Write a blog post" option not as discussion.
Thanks & Regards,
Nagarajan

Similar Messages

CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

Dear experts
I need to customize ECC IMG object CRM_SRV_BILL_MAP (SPRO -> Integration with Other mySAP.com Components -> Customer Relationship Management -> Settings for Service Processes -> Billing Integration -> Map Transaction Types and Item Categories).
This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
Christian

Hi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
Hope this helps
Shiloo

Linking Service Transactions

Hi Experts,
I'm facing the following issue:
My client is using the IC WebClient for quite a while now and we've implemented different scenarios. For a new scenario we want to implement "Releasemanagement". The idea behind this is to link (connect) existing service transactions (BUS2000116), which will be separate transactions like incidents or changes, to "a single" servicetransaction (which will be a certain release).
So a new transaction (e.g. "Release November") will be created with the option to link existing service transactions to this specific release. This should not be a follow-up transaction, because a new release-transaction can be created after the individual service transactions have been created.
Question: what should be the solution for the aforementioned issue? --> Case Management? Or can this be done using regular service transactions with help of..?
Kind regards,
Maarten van der Ven

Hi Maarten,
This is an excellent scenario for case management. You link all the related transactions to the single case. There are other ways but they can lead to confusion for the users, and this is what case management was designed for.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

Determine the Approval List of a service transaction on Oder Save BADI.

Hi
I have to determine the list of approvers r a service transaction, based on parties involved assignment block thus I have to take manager's details from parties involved and then some how put the same manager in the list of approvals assignment block.
In my code I just read the et_partner and then build the et_approval table based on the partner function using crm_order_read.
I have build the input fields, input fields names, the logical key and when I pass my input_fields to my order_maintain but for some reason the record is not created or updated on the UI.
Regards
Thato

pl check allowed object for maintenance w.r.t. transaction type by FM CRM_ORDER_OBJECT_ASSI_SEL_CB = get the allowed objects of a process type.
Also, can you please share code what you have written ?

RFC number is not available in induvidual object service transaction list

Hi All,
I created RFC (request for change) for an equipment (ind.object) in CRM 7.0. This RFC number should be available in ind.object service transaction for reference. All other corresponding document numbers like incident, problem, service order created aginst to this equipment is having reference number of document number in the service transaction TAB without RFC document number.
How to bring RFC number in ind.object service transaction TAB?
Regards
Ram.

Hi CRM Experts,
We use CRM 7.0. I reproduce the steps below
1. Created RFC using ITCH document
2. Used an ind. object in the above mentioned RFC document
3. After closing RFC document, there should be a reference number of the said RFC doc number in the Ind.object
4. all other related service transactions like incident, service request, service order etcc are updating in the ind.object escept my RFC document
Need to have RFC number in the Ind.object or Installed base level for reference.
Regards
Ram.

Middleware-Replicating service transaction from CRM to R/3

Hi Experts
We are using the transaction SRVO( Service Transaction) in CRM and it has to be replicated to the R/3.
Can anybody tell me
1.what is the load object for replicating this transaction ?
2.Do i need to make any settings in R/3 for the replication ?
3.Do i need to create one new transaction in R/3. If so where i have to create the transaction ?
4. What would be the document type category of the replicated transaction ?
Thanks in advance
Nadh.
Message was edited by:
Nadh R

Hi Nadh,
Service transactions are replicated to R/3 as sales order, with sales items only.i.e. item category SRVS.
You need to maintain the similar settings as you do while replicating a sales order from CRM to R/3.
1. Create a order type in R/3 with the same name SRVO (Tcode: VOV8)
2. Create the item categories with the same name as being determined in the service order (Tcode: VOV7) e.g. SRVS
3. Mainatin item category determination, the way it is maintained in CRM (Tcode: VOV4)
Other than this, assign an external number range to your order type SRVO which is same as the internal number range of CRM. Ensure that the customer master and product also exist in R/3.
Before replicating a service order from CRM to R/3, Create a dummy sales order in R/3 (VA01) with order type SRVO (only for checking purpose)and your sales area,put the customer master and material and check if the transaction is complete. If not you will have to first remove the incomplete stuff, than only an order will get replicated error free.
If you get incompletion items like Plant, shipping point, contact a SD consultant or post another thread.
Regards,
Shalini Chauhan

CRM to ECC: Controlling Integration Issue while saving Service Transactions

Hi,
We have configured all CRM service functionalities with ECC integration. We have also set up controlling integration following best practices document.
We are getting the following error whenever we try to save any service transaction (Service Contract or Service Order).
u201CAn error occurred in system XXXXECC during account assignmentu201D
u2022 Errors in prerequisite object Item 2000000042/100 (Notification E IAOM 026)
u2022 Collector posting not allowed on account (Notification E YAM_RE 013)
Please help to resolve this issue.
Thanks,
Prish

Hi Ashish,
Could you please tell me how do we assign the debit memo request to the internal order.
I am creating a debit memo request from the confirmation. the debit memo request doesnt have the internal order number that was created in ECC. And hence, I am not able to post the revenue from the confirmation to the internal order.
Could you please help.
Regards,
Itisha

HR Self-Service Transactions - error notifications

In our HR system we are using Administrator Self Service, allowing staff to make changes to HR records for people they manage.
In quite a few cases, our central admin team are receiving notifications with subject lines like:
Application Error has occurred in your process Change Job and Terms performed on Bloggs, Mr Joseph
When opening the notification, the error message at the top of the page says a range of things, such as:
The changes were not applied because This transaction has failed because the employee's record or eligibility status has changed. Submit a new transaction.
Another user has updated this person's record. Please reject the transaction so the initiator can check whether the change is still valid for the updated record.It would seem that the cause of these is because between the HR Self Service transaction being submitted and the error notification going out, something has changed on the HR record in question.
Is there any way I can work out where that change is being made, or is that too hard?
I can see the HR Self Service Transaction via:
SELECT   hat.creation_date hrss_tx_date
       , wn.notification_id nid
       , wn.begin_date notif_date
       , wn.status
       , wn.item_key
       , REPLACE(
            wn.subject
          , 'Application Error has occurred in your process '
         ) subject
       , fu.user_name originator_uname
       , papf3.full_name hr_record_being_changed
       , fu.description originator_description
       , papf.full_name originator_full_name
       , papf2.full_name manager_full_name
       , fu2.user_name manager_login
       , fu2.description manager_description
    FROM applsys.wf_notifications wn
       , applsys.fnd_user fu
       , applsys.fnd_user fu2
       , hr.hr_api_transactions hat
       , hr.per_all_people_f papf
       , hr.per_all_people_f papf2
       , hr.per_all_people_f papf3
       , hr.per_all_assignments_f paaf
   WHERE hat.item_key = wn.item_key
     AND hat.created_by = fu.user_id
     AND papf2.person_id = fu2.employee_id
     AND hat.creator_person_id = papf.person_id
     AND papf.person_id = paaf.person_id
     AND paaf.supervisor_id = papf2.person_id
     AND hat.selected_person_id = papf3.person_id
     AND SYSDATE BETWEEN papf.effective_start_date AND papf.effective_end_date
     AND SYSDATE BETWEEN papf2.effective_start_date AND papf2.effective_end_date
     AND SYSDATE BETWEEN papf3.effective_start_date AND papf3.effective_end_date
     AND SYSDATE BETWEEN paaf.effective_start_date AND paaf.effective_end_date
     AND recipient_role = 'HRMS_DEV_ROLE'
     AND subject LIKE 'Application Error%'
     AND wn.notification_id = :nid
ORDER BY wn.begin_date DESC;But if I look at e.g. the per_all_people_f or per_all_assignments_f tables to look for changes made to the same HR record that the Self-Service transaction was for, nothing recent is returned:
SELECT   papf.employee_number
       , paaf.assignment_number
       , paaf.object_version_number paaf_ovn
       , papf.creation_date papf_creation_date
       , papf.last_update_date papf_last_update_date
       , paaf.creation_date paaf_creation_date
       , paaf.last_update_date paaf_last_update_date
       , papf.object_version_number papf_ovn
    FROM hr.per_all_people_f papf
       , hr.per_all_assignments_f paaf
   WHERE papf.person_id = paaf.person_id
     AND papf.full_name LIKE :pn
ORDER BY paaf.last_update_date DESC;I have seen stuff on My Oracle Support about "object version number" e.g. 1300998.1 says:
"This is an expected behavior. Since after first approval the object version number of contact's personal details has changed. Now when you try to approve second notification we will compare the OVN in transaction tables to the OVN in database (which got changed). Hence we get an object version mismatch and above error."However, I am still stuck trying to see what has changed. I need to find this so I can go to the functional people who don't understand why they are getting the error notifications, so say "Look, this has changed since the Self-Service transaction was submitted, hence the error".
Any advice would be much appreciated.
Thanks

Hi,
In the end I wrote some SQL which identified the fact that the HR tables had been updated in Core Apps AFTER a Self-Service transaction had been started.
SELECT distinct hat.creation_date workflow_start
       , wn.notification_id nid
       , (SELECT MAX(last_update_date) FROM hr.per_all_assignments_f paaf2 WHERE paaf2.person_id = papf3.person_id) last_assig_update
       , wn.begin_date error_date
       , wn.begin_date - (SELECT MAX(last_update_date) FROM hr.per_all_assignments_f paaf2 WHERE paaf2.person_id = papf3.person_id) dd
       , wn.item_key
             , SUBSTR(
                  wn.subject
                , 48
                , INSTR(SUBSTR(wn.subject, 48 + 2), 'performed on ')
               ) transaction_type
             , CASE
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Miss%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Miss' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Mrs%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Mrs' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Ms%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Ms' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Mr%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Mr' , '' )
                  ELSE SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 )
               END performed_on
       , wn.subject
       , papf3.full_name
       , papf3.employee_number empno
       , fu.user_name by_un
       , fu.description by_desc
       , papf.full_name by_name
    FROM applsys.wf_notifications wn
       , applsys.fnd_user fu
       , hr.hr_api_transactions hat
       , hr.per_all_people_f papf
       , hr.per_all_people_f papf3
       , hr.per_all_assignments_f paaf
   WHERE hat.item_key = wn.item_key
     AND hat.created_by = fu.user_id
     AND hat.creator_person_id = papf.person_id
     AND papf.person_id = paaf.person_id
     AND hat.selected_person_id = papf3.person_id
     AND SYSDATE BETWEEN papf.effective_start_date AND papf.effective_end_date
     AND SYSDATE BETWEEN papf3.effective_start_date AND papf3.effective_end_date
     AND SYSDATE BETWEEN paaf.effective_start_date AND paaf.effective_end_date
     AND subject NOT LIKE '%Phone Numbers%'
     AND recipient_role = 'HRMS_DEV_ROLE'
     AND subject LIKE 'Application Error%'
     AND papf.current_employee_flag = 'Y'
     AND paaf.assignment_type = 'E'
ORDER BY 1 DESCIt helped compare things in the background and prove in our case that there wasn't a system problem.
Thanks

Does BPEL Server have support "Web Services Transactions specifications"?

The Web Services Transactions specifications define mechanisms for transactional interoperability between Web services domains and provide a means to compose transactional qualities of service into Web services applications.
Have anyone can explain oracle process manager have any support about "Web Services Transactions specifications" ?
or oracle BPEL process manager how to coordinate the actions of distributed applications. Such coordination protocols are used to support a number of applications, including those that need to reach consistent agreement on the outcome of distributed activities.
appreciate any idea for this issue, thanks a lot.

You have a number of options. You can use the built in Screen Sharing application, you can purchase Apple Remote Desktop for each user, you could look at 3rd party tools like GoToMyPC or if you are looking to replace Terminal Services look at AquaConnect.
The tool you use will be determined by what the users have at home. If they are also using Macs, they can use all the native tools. If they are on PC, they can use either a VNC client or many of the 3rd paty tools.

Text Determination in Sales & Service Transactions

Hello Guru's,
We have a Text Determination Procedure in Place for our Sales and Service Transactions.
Now my users can enter text and and modify it by re-opening the actvity.
How do i force them to enter new text only???
regards
Amar Reddy

Hi,
1. Text type - A002, Desc - Note
    Under 'Definition of Procedure'
    Sequence - 0020
    Changes - P
    Transfer Type - Not Yet Defined
2. Text type - A008, Desc - Log
    Under 'Definition of Procedure'
    Sequence - 0030
    Changes - R
    Transfer Type - Not Yet Defined
Reward points if helpful
Shridhar

Logs of deleted Service transactions

Hi to All,
Good Day!
I just want to ask if there's a log where I can view the details of deleted service transactions? Hoping for you kind response. =)
Thanks!
Lynne

Hi,
In SAP CRM Business Process, Service Transactions are not deleted directly. As they are important transactional data and which might be needed for future reference you can keep it somewhere from where you can refer. In some countries, it is mandatory to keep the documents before removing them from the system.
So, all the Service Transaction ( Service Orders, Service Confirmations, etc.) are first archived in the system using SAP Archiving (http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCSRVARL/BCSRVARL.pdf). Then based on the future business they will be backed up and later deleted from the CRM Online or Offline Reference System.
Have a look at this link http://help.sap.com/saphelp_crm70/helpdata/EN/4e/309e3a462f8a09e10000000a114084/content.htm
Hope this helps.
Thanks,
Samantak

Interaction History / Service Transactions

Hi All,
We are having crm 2007 and we are implementing the service scenario.
When we create a contrat 123 for a business Partner ABC. Normally the reference/Interaction history etc shall also be
displayed in the Business Partner. i.e. all the relevant service transactions relevant to Partner ABC.
Could anybody tell where can we set this in CRM 2007.
Regards,

hi,
try this
IMG>CRM>Master data >BP>Accounts and Contact Persons in the Portal-->Specify Display Options for Interaction History/Activities/Opportunities
Select the area as -
SAP_CRM_CUST_INTERACT_CENTER or your relevant area
and make the settings for interaction history. you should be able to se the Fact sheet details with dates
Cheers!
Please reward if helpful
Raj

Open service transactions in ICWeb

Hi all
I have a scenario that an IC Agent needs to open 2 Service transactions for the same Account at the same time.
For Example: a contact person is called and wants to Open Service Order for 2 products. The classification is different and so the other data.
Does the ICweb Client give a Solution for this scenario?
Thanks for your reply!

Hi
You Should use business transaction profile that have Interaction record and then DEPENDENT transaction your service order.
if you do not want the users to see the IR you first implement the status profile to default "closed" and do not show it on the navigation bar.
Now after confirm
one Service Order is open.
if you want to open another Service Order you should press "NEW" button and new service order is opened.
when you press END
2 Service Order is Opened & 1 IR.
If you confirm Account and do not navigate to Service Order 1 IR will save when you press END.
The logic is that all incoming call will save.
I create Z incoming call with status profile that have "closed" default.
Merav

Web Services Transactions

Invoking a web service or exposing an object as web service is fine.
I would like to know, at this stage can we use web services that collaborate and constitute a transaction? Are there any technologies available from SUN or other vendors to accomplish web service transactions? I know one vendor http://www.collaxa.com which has BPEL engine but don't know whether it supports transactions reliably.
Also I'd like to know, is Web Service technology moving towards BPEL (or where?) in order to use it in practical world?

Did you find an answer to your question? I�m interested more or less on the same. I�d like to know if everything is going towards BPEL and if thats the way to implement choreograophies in fact?
thanks very much
gobellot

WFM: Demands still available after completing (status) the service transaction in the resource planning

Hi,
if I close my service transaction (set status in header and item to 'completed') the assignment in the resource planning is deleted but the demand is still shown in the demand list.
Can anybody help me?
Best regards,
Ferdi

Hi,
if you need an item to be relevant for resource planning you need to flag the item category as "relevant for resource planning", this needs to be a BUS2000140 item, so is to be entered in Services tab. This will then be transfered to WFM.
Materials used need to be entered in Spare Part tab.
best regards,
Johannes

Recurring service transactions

Similar Messages

Maybe you are looking for