Redeem membership

Hi, I have a problem with redeeming my student membership. My product key expired and my university gave me a new product key. I redeemed the new product key and it doesn't show up in my account. I still can't use the apps now. Please have a check and help

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

Redeeming membership for Creative Cloud (bought at Best Buy) when I already have an Adobe account.

I have Adobe Lightroom 5 on my computer, so I already have Adobe account.
I bought Adobe Creative Cloud membership at a store, to use Photoshop.
And can't follow the "simple" instructions for how to redeem the membership (a long number on back of a card bought from the store).
I log in with my Adobe account, and can't for the life of me figure out where to enter this damn code----it keeps wanting to SELL me the Creative Cloud membership, but I already BOUGHT it & just need to redeem it.
I thought about setting up another Adobe account, but I'm sure it will just tell me "There is already an account associated with this e-mail address."
This seems ridiculously difficult.
Adobe Creative Cloud

Here is where information on this can be found: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
To get right to the redemption, go to this link: https://redeem.licenses.adobe.com/getserial
Benjamin

Trouble with redeeming 12 month creative cloud membership

Hello,
I purchased a 12 month subsricption to the creative cloud from best buy a couple of days ago. Earlier today I tried to redeem the membership. The Screen told me that the code was invalid. I tried plugging the code in several times. I even tried changing letters/numbers incase I had confused, such as "O" vs. "0".
I'm not really sure what to do at this point and could use some help.
Thank you!

Have you followed these instructions?
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#ccmembership

Unable to redeem the cloud membership

Hi,
I am not able to redeem my code due to the error
This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help.
I have purchased Adobe photoshop CS6 and Light Room.
Can some one please help.
Thx
Ritesh

Justplainedits the account you utilized to post to this forum has an active Creative Cloud membership. It is likely that your computer is currently unable to communicate with our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

Can't redeem my membership!

Hi
I have been disconnected from about 10 chat people already. I am tired and sad.
This is what I think happened:
I made a typo when I tried to redeem my membership.
I didn't notice right away because I started using the trial version... today the trial expired.
After chatting whith several reperasentitves that said they would send me a link (but did not, because we got disconnected) I tried to redeem my membership, but it was 'already redeemed.' This is so annoying, especially in the middle of a project.
I got an email telling me that my issue was resolved, but I didn't get a link, so it is not.
Can someone please help me?

Thank you so much for your time and responses. I will elaborate on my situation:
I bought a Student Teacher Edition Adobe Creative Cloud 12-month prepaid membership from the bookstore at the university where I work. On the back of the card, there is a scratch off redemption code and instrucrions that read 'Your membership begins as soon as you redeem this card. Visit www.creativecloud.com/educard.'
I did this in late Dec or the beginning of Jan, downloaded the cc app, Ai, Ps, Id and Br. I thought everything was fine because I was able to use the programs (just assuming that the 'trial version' was the same as the 'education version.'
When I talked to a chat representative last night, he looked up my number, told me he saw a typo and then we got disconnected. Another chat representative read the thread and then said he would send me a link and a serial number to redeem my membership. Then we got disconnected! I got an email that said I had been sent a link and that my issue was resolved. However, I did not get the link
I really appreciate your help in getting this issue resolved so that I can get back to work. Thank you!

Cannot redeem Creative Cloud Membership

Trying to redeem a redemption code given to me by my school. I get this error:
We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support.
I've also used different browsers and tried this several times - same message.
Please help?

Hi Toryn,
as the Message tells you, you should contact Adobe Customer Support. They can check your code.

How difficult should it be to redeem a "My BestBuy' reward certificate???

Back, on August 11, 2014, I logged into "My Best Buy' account, and saw that I had 1500+ points available, so I attempted to print a $25 reward gift certificate, to purchase an item in-store. I got an error, stating that there was an error and to try again later. OK - so an hour later, same error. A couple of hours later, same error. The next day, same error.
So, the next day, August 12, I physically go to the store to purchase an item. I go to the customer service desk, to purchase this with my $25 certificate that I have in my account. The girl said she did not have access to my reward certificate, so she let me log on, in the store to attempt to print out this certificate. Nope - same error. So, she calls the 1-800 number for me, gets me to a CSR, and I explain my problem. I was put on hold, then the call disconnected! So, I buy this with my credit card, and would come back next week to get a refund on my credit card, and pay for it with my certificate, which I assumed would be no problem.
Well, I then call BB later, and spoke to Joseph, who can see that I do have enough points to redeem a $25 certificate, but she doesn't know why I get an error. So, he gives me a case ID: {Removed per Forum Guidelines}, and tells me that someone would contact me within 7-10 business days. WHAT??? 7-10 business days??? You're kidding me, right?
On August 21 (9 days later), 'Zoher' emails me and asks me if I still get that error. I do, so I then call the 1-800 number, as listed in the email for further assistance. I then speak with a girl, who assures me that someone would email me in regards to this issue, first thing the next morning, Aug 22nd.
Well, on Aug 22nd, I did NOT get an email, nor do I have my rewards certificate!
So, I send out another email, and asked if this cannot be resolved immediately, to put me in contact with someone who CAN take care of this issue.
I then get an email that day from 'Zoher', who says my account is damaged, and that is why I cannot generate a certificate. He then provides steps to generate a new 'My Best Buy' membership account. I go through those steps, and it's generated. Great - but now I have ZERO points in my account. Problem: STILL no gift certificate. So, I instantly reply to Zoher, to tell him my account is created, but now I have zero points.
Now, on August 25, I get an email, stating that he cannot contact me, so this case will be closed!
ARE YOU KIDDING ME???
I was pretty darned annoyed at the beginning. Now, I'm REALLY ANNOYED!
So, I call the 1-800 number again (Aug 25), get another rep, who sends me to another person, and I finally get 'James', and also got a new case ID: {Removed per Forum Guidelines}. He looks into this, and understands my issue, and he assures me that I will get all my points back into my Reward Zone account within 24 hours. I check in 24 hours - zero points. I give it a little time.
Aug 28 - I reply to the email, stating that I STILL have ZERO points in my account.
Guess what? NO REPLY from BEST BUY!!!!
Aug 29 - I send an email to [email protected] and [email protected], explaining this whole scenario again, and guess what??? STILL NO REPLY from BEST BUY.
OK - today is Sept 4. I initially contacted BEST BUY on Aug 12, with this problem.
All the people I spoke with at Best Buy could see that I had earned enough points on my account to redeem a gift certificate. Now, 23 days later, I still do not have a gift certificate, nor does Best Buy care enough to even reply and address my issue.
What more can I do???
I have talked to numerous people online. I have 2 case IDs with BB customer care. I have sent numerous emails, and BB decides to ignore me. What else does a customer need to do, to redeem the points that I have earned. I have asked NUMEROUS times to be escalated to someone that CAN help me, to no avail.
If anyone from Best Buy is reading this, can I get some assistance here, because I have gotten no where, after 23 days working with BB Customer Service!

Good afternoon nota12a, and welcome to the Best Buy forum,
Depending on the error message in-question, it could potentially take some time to resolve; however, there is no reason why it should take you almost a month to convert available points into a certificate. Who could really blame you for feeling annoyed at this point? I would feel annoyed too. This is simply not the level of service that Best Buy strives to provide its customers.
While going over your account history, I did notice that you currently have two active My Best Buy™ accounts. If we were going to suggest opening a brand new account, then we should have helped merge your accounts and moving the 1,500+ points over to your new account. The primary information shared between your two accounts matches, so I will help merge them together and get you down to one account.
I am sorry for any inconvenience you have endured while trying to utilize your points and would like to see if I can help convert them into a certificate. To go over your My Best Buy™ account with you and gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I purchased my membership, can't get my site to launch.

Muse is asking me to buy a new membership to get 5 sites with Adobe business Catalyst, but I already paid for a membership this year.
How do I fix this problem?

Hello Sanjit,
Here is the URL
http://thijsvantlevennl.businesscatalyst.com/index.html <http://thijsvantlevennl.businesscatalyst.com/index.html>
Hope to hear from you soon
Thijs van ’t Leven
Op 24 okt. 2014, om 17:54 heeft Sanjit_Das <[email protected]> het volgende geschreven:
I purchased my membership, can't get my site to launch.
created by Sanjit_Das <https://forums.adobe.com/people/Sanjit_Das> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/6863330#6863330>
Please provide the site url which you are trying to redeem using your free site counts.
Thanks,
Sanjit
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6863330#6863330
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Help with using Adobe Muse CC by email <mailto:[email protected]> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 61>
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0 <http://forums.adobe.com/thread/416458?tstart=0>.

Weird : I redeemed $30 code, verified as unlocked by 3 reps, and then last rep said im not

Fellas,
Ive heard some werid crap happeniing with their gamers club unlocked $30/2 year renewal promotion.
heres my story: after 4 hours, i finally got it redeemed. i verified i was unlocked with 3 different reps because each time i tried to make an order i got disconnected, and each department was clueless as to what the next one was to do.
so i make my order, buy a new game, got 20% off total, but then i got told im not unlocked.
whats up here?
I was verified by 3 different reps, and finally, when i make an order with the 20% off benefit, which obviously checked out, im told im not actually unlocked....?????
now i asked the guy who assured me i was definitely unlocked that there is a check by name showing that i am unlocked, and i asked him if theresa way i can see it or verify it, and he said there isnt, but he assured me i am, there is a check showing i am unlocked on my acccount, and that the price would reflect it, which it did.
yet somehow, i was told by someone else im not unlocked.
HOW DO YOU VERIFY THAT YOU ARE UNLOCKED!!!!!!! lol???????
Please share any info pertinent.
Mike seems to be AFK, but I got my code and did the membership, made an order w/20% off, so i dont know why the rep said that.
Thanks guys
Solved!
Go to Solution.

Hello chrislisting,
Thank you for being a My Best Buy Gamers Club Unlocked member, and thank you for visiting our forum. Please note that it can take about a business day for us to respond to new posts.
I have reviewed your concerns, and as far as I see, we only actually charged you once for Gamers Club Unlocked. As you mentioned, I did see where a transaction showed a $0 balance, as it would if you only scanned your coupon and the customer service associate didn't actually add the Unlocked SKU to the transaction. That wouldn't actually charge you anything, though. If you have two receipts showing where you paid $30 for Gamers Club Unlocked, please send me another private message with your My Best Buy number and the Customer Service Pin numbers from each receipt, and I will see what we can do to get that corrected for you.
Thanks, and have a great afternoon!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Is it possible that a certain membership didnt get renewed after buying it from a location? for inst

is it possible that a certain membership didnt get renewed after buying it from a location? for instance if my code isn't being redeemed is it possible that my code wasn't activated by mistake?

i noticed this as a bug in iTunes. make sure the correct file is selected in the preferences menus. It does not have to be the default location directiory as Vazandrew stated. your iTunes music library can be anywhere you want it. i have mine on an external cuz i'm a dj and have over 80,000 songs.
once you select/verify the location of your music library, simply drag the folder into the left panel in iTunes from a finder window. iTunes does not automatically add the items like it use to for some reason.

How to redeem my free code... when I type in the addy it doesn't show where to redeem

I got a special offer for photoshop cc and lightroom from creative.adobe.com/redeem but when it goes to this it doesn't show or offer how to redeem?
susanb3971500

Do you have an Adobe ID, as it seems that the first step on the Redemption page is to sign in to it? If you do have one and are signed in, what happens when you press "Activate Membership"?

Adobe Illustrator CC redeem issues

I recently tried to redeem my 12 month prepaid membership for my Illustrator, after redeeming my membership, my power went out and I never finished the process. However, now when I try to redeem it says it has already been redeemed yet im not able to download the App or further finish completely the process. please help.

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Prepaid membership

I purchased a 12 month prepaid membership for CC Photoshop and Lightroom from B&H. I received a card in the mail with an activation code. I enter the code on the Redeem page as instructed but I get the error message "The code you entered is invalid. Please try again." The code I entered is correct. Now what?

You will have to contact the seller and let them know that the number they provided does not work.

12-month prepaid membership & Serial number

I bought Illustrator CC 12-month prepaid membership and accessed
https://redeem.licenses.adobe.com/getserial
to get the serial number, but it failed with error message "
The code you entered is invalid. Please try again."
What can I Do?

Ekojima please try a different web browser. You can find additional details on how to redeem your redemption code at Redemption Code Help.

How do I activate my free 30 day membership for CC?

I had a Year membership that expired and my account says I have a free 30 membership, yet I have no access.

If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.
Once you cancel your subscription, the product installed on your system would work fine for the consecutive 30 days as a trial version. Once those 30 days are up , your files and software would still be there but the software would then be giving you a pop up window requesting you to purchase the subscription . Without doing that , the product wouldn't work .
"If I am a subscriber to Creative Cloud, can I share native files with someone who has CS 6 or will the files be incompatible?"
For the above mentioned question,Yes ! you are able to share your files (your projects) with another user who has CS6
Have you tried to sign out & sign back in of the Adobe CC desktop app to redeem the trial ? Sign out, Sign in | Creative Cloud Desktop app
In case you are unable to access it, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

Redeem membership

Similar Messages

Maybe you are looking for