Refurbished
Where do I know if my phone is repaired and replaced? So Refurbished modified with a new one.
Meg has figured out something that I could never have done, and that's disciphering your post. I believe one method to see if the iPhone was refurbished is to look at the serial number. I'd think that a refurbished iPhone would have a relatively older manufacturing date.
Similar Messages
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Can I return my refurbished phone?
I lost my phone some I ordered a refurbished phone through the Verizon store. Later that day someone gave me their old Verizon phone, which I would rather use. Can I return the refurbished one they just mailed me and have them activate the phone my friend gave me? And would I get a full refund?
If you purchased a phone from VZW online, you can return it for a refund as long as you do so within 30 days of the date that you purchased it online...whether it's refurbished or not. You would want to use the shipping box your phone came in to ship it (and all accessories that came with it0 back and make sure to put the return label that came in the box on it as well so it gets returned to the right place. There will be a restocking fee of $35 though. It's charged whenever you return or exchange phones purchased from VZW.
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Tecra A10 - Refurbished - unable to get it connected to my home network
I just got this Tecra A10-104 refurbished Laptop...before I take it back I am asking here just in case theres something I have missed as I am unable to get it connected to my home network.
I am running a Belkin Wireless Router that has 2 main PC's directly connected (LAN), and another PC wirelessly connected.
This is my router: http://www.belkin.com/uk/support/article/?lid=enu&pid=F5D8233uk4&aid=9238&scid=0
All PC's working fine and connected.
Now I'm trying to setup this laptop to connect.
I uninstalled the Vista Business and ussed the XP Pro Product Recovery disc that came with the Tecra.
My WiFi card is: Intel(R) Wireless WiFi Link 5100 (Driver Date: 27/04/2008 - Driver Version: 12.0.0.73)
It sees the network but no matter what i try just won't connect.
What I have done so far (read before suggesting stuff I have already tried):
Reconfigured routers WPS to Shared Key system.
Made sure the wireless adapter has settings set to 20/40hz (auto)
Restarted router, cable modem & laptop several times
Wireless button on side of Laptop is ON.
FN + F8 to enable WIFI (ON) BLUETOOTH (OFF)
Added wireless network to Auto Connect settings along with SSID and passcode end encryption method.
Clicked connect when network appears in network viewer dialogue and retyped passcode.
Not working.
I should add the Laptop has no problems connecting via its Gigabit LAN port.
Anything else I'm missing?
Thanks in advance.
EDIT: Dual post removed.UPDATE:
The next thing I tried was to reinstall Vista Business from recovery disc to see if this suffered from the same problem.
The wireless connection worked fine on Vista and, despite the updates that I was being offered, worked without needing to update any drivers.
This made me think...so the issue is probably XP DRIVER related.
What I have done now is backup all the driver updates I was told to download by TEMPRO (BIOS & wireless manager updates included).
I think part of the problem is that TEMPRO only works in Vista (not XP) so you are not informed of any updates that may be required if you downgrade to XP straight after purchase (which is what I did). -
I just got this macbook today refurbished as a starter mac. I have never used a mac before. One of the first things I tried to do after connecting to my wifi was log in to my itunes account on itunes. It said that it could not connect to the store and to check my network connectivity... I am online right now on it so what am I missing?
You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .11 added to 10.4.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written for Power PC Macs with code added to allow it to run on Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code. -
I have a 2010 mac mini referbished and i dont see the Disk Utilitiy in the Utilities on the install disk. Is that because it is refurbished?
The software that comes with your refurbished Mini should be identical to that which comes with a new Mini. Disk Utility should be in Applications > Utilities. Alternatively, choosing Utilities from the Go menu at the top of the finder windownwill take you directly to the Utilities folder.
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AC Power Adapter issue with new (refurbished) ibook...
I just got my refurbished ibook today and went to plug it in and test it, and then wanted to charge the battery on it. At first I thought it wasn't doing anything when I went to turn it on (it made the starting sound but the power button didn't turn on or anything), but then after trying a couple times, I noticed that the black screen had a faint image of an apple on it. I had the screen too far to the front for me to see it clearly (as it's an lcd screen) and later when setting my preferences, I had noticed the brightness was just too dim which I adjusted...
So the power button never did glow when it was turned on (at least I didn't notice it after I got it booted up). My adapter's plug fits loosely in the socket on the laptop but still glows green, but all the time... Isn't it supposed to glow orange when charging??? Well I was setting up everything and did my power management settings as well, and as I have it set up to show me my battery level on the desktop, I was noticing that it was depleting (at what I would guess is a normal pace for my current settings), it started off around 83% and had gone down to 58% or so after about 1 and a half hours with highest settings basically. But my power adapter was plugged in the whole time... Shouldn't it be using my AC power and not the battery's?
So I turned it off and now it is sitting there (hopefully charging), but that little green light on the adapter where it plugs into the laptop is just that, still green...
Does all this mean that there is a problem with the power adapter and its ability to actually charge my laptop? I got this refurbished (from TigrfDirect) with a 1 year warranty (from Apple) so this should be covered, but as I just received the thing today, I really don't want to have to deal with a messed up AC Adapter...
Also, I haven't even yet checked the battery itself to see what # it is and if it is one of the ones that is part of the recall or not... I would hate to have to do that and not have a working AC Adapter, though of course if the adapter is't working, I can't charge the thing anyways, so I guess I would have to wait another few weeks with dealing with Apple and the warranty issues anyways.
I looked in the help section and the only suggestion they had for if your battery doesn't charge is to take it out and put it back in and then attach the adapter again. I guess I could do that at the same time I check on the battery's recall status, I just hate opening my computer up as soon as I get it. Also the battery cover is not totally flush with the rest of the case, one corner sticks up a bit, and I think it was a replaced item as it doesn't have the little LED lights that the computer says should be there to tell me how much the battery is charged (unless this is UNDER the cover for some reason, but the cover is bright white compared to the rest of the ibook coloring, so it seems as it was just a basic replacement cover used)...
Ok, so thanks for any input you might have. I will let people know in a couple hours if the ibook has actually charged at all during that time or not...So I did the reset button thing and it didn't do anything at all... If I plug in the power adapter without the battery the laptop will not turn on at all, so I am guessing that it definitely is the adapter and will have to contact Apple to somehow get a new one. Oh great, tomorrow's Friday and isn't this a holiday weekend? Which means it will probably take even longer to get them to send me a replacement adapter... You think that buying a refurbished mac would mean that they would have tested out all the parts/components first before reselling it...
And so while I was at it, I checked on my battery's model # and serial # and it is one of the ones on the recall list. I think I was right that it had been replaced (now that I know that the battery is part of the back cover) which would probably explain the recall battery as this is one of the older ibooks and should have been one of the lucky ones made before the ones on the list... I did get to see the lights (only 3 though) flash solid green for about 3 seconds when replacing the battery back into the laptop.
One good thing did come out of this... As I was taking the keyboard out to find the computers serial # (I already filled out my form for the new battery), I was surprised to see an Airport card. Not that it would have surprised me too much in the first place except that it wasn't listed in the details/parts list when I bought the laptop. It was also listed that my laptop had a 10GB hard drive (while the picture on the website showed a 30GB one). The box it came in said 30GB as well, but I just dismissed that. I had went to see how much space I had left on the HD to see that it had 13.99GB and this is after any formatting, and the install of OS 10.2.8 including OS 9.2.2... So a few added bonuses to help make up for the fact that it is NOT is as good shape as I was expecting (or should be to even be sold as a refurb IMO), and the fact that the AC adapter is completely faulty.
I just hope that I can get a new AC Adapter soon, so that I can at least be able use my laptop with some kind of power until the new replacement battery shows up. This must be some kind of terrible joke. I get the laptop to be able to use it for a few hours and then have it be without ANY kind of power for posibly up to 2 months? I seem to have the worst luck with Macs, which makes it strange as I have never had any problems with all the PC's I have ever used (and I started using computers when I was 4) but I have now had an imac die (possibly the HD), an Apple studio monitor start flashing on the screen possibly due to connector problems, and now this (and all within 2 months). I am almost ready to just give up, but I have spent too much time and money on all this mac stuff (and all for my obsession with OS X) to do it just yet.
So please tell me macs aren't always this horrible, or else I will have to make up my own commercials where PCs are better because at least they turn on and boot up for more than 1 week (I think I had the imac working for about 5 days total before it would boot with errors).
Or some kind soul could also mail me a working AC Adapter that would work with my ibook (if you happen to have a spare), so I could get to do more on it other than changing it's settings... I now only have 40% battery life left. I don't think I should even turn it on again as the boot up alone would drain away too much precious juice... -
Refurbished rapid exchange ipod will not sync
It's like a brand new one, but itunes is not recognizing it at all-there was cdrom that came with it, but don't know what program (in windows) to open it with. Please help tell me how to get new ipod to sync with existing account!!!!!!!!!!!!!!!
wasn't helpful, but I'll continue to look on it, unless any new ideas. my original ipod stopped working one day. i had a warranty on it at best buy and geek squad took it and sent me one refurbished on a "rapid exhange program", so it is like new one, it will turn on, but will not sync with itunes- it is "usb device not recoginized".
- i tried calling geek squad number and explained my situation and they wanted to charge me $50-those batards. -
Should I buy a Mac Mini (new or refurbished)?
Wasn't sure if this was the correct place to make this post. If not, please accept my apologies...
I have a 5-year-old Dell desktop with a 40GB HD and Windows XP. Am sure the HD will give up the ghost one of these days. I had put more memory (1GB) in it (which was “fun”) and noticed the HD would be “fun” to remove and replace as well. When the HD dies (or close to it; within the last year or so it’s had the “blue screen” come up, which scared me to death), I really don’t want to go through the hassle of replacing it.
I also have a Sawtooth G4 that has a 160GB hard drive, but of course only “sees” 120GB of it. It’s got 640MB of RAM (I replaced a 64MB with a 512. Should have maxed it out, but couldn’t afford it at the time.). It’s starting to get slow because of the memory… With newer software going away from PowerPCs and to Intel Macs, I thought about saving my money and getting an Intel Mac that can have Windows XP as well, because I have some documents that can only be opened with the Windows programs (not available for Macs) currently on the Dell…
Looked to see which Macs are Intel and the only ones I find are the Mini and the iMac. Even checked to see how easy or hard it would be to upgrade the HD and memory if needed. Of course, it looks like it would be a very difficult job to do! I really don’t like the idea of the iMac having everything together (I know it has been that way since day one…) and crammed into that skinny case… It’s too expensive for my budget anyway. So I’m looking into the Mini. Am kind of concerned that with its small crammed case that it won’t last very long and have a heat issue. Maybe I’m worried for nothing on it.
Have looked on *bay and some said on this Discussion Group (which by the way, I LOVE as I’ve learned a lot about Mac here!) to stay away from Minis on there, as some want to get rid of them because of problems… Have been watching a bunch of them selling and they are selling at or more than a new one! Seems like people don’t do their research before bidding. I have bought three old Macs on *bay, and only one (strawberry iMac had a bad HD to begin with (it didn’t happen until I had had it three weeks after getting it). I replaced its HD, PRAM battery, added more memory and installed Tiger on it. I hardly use it at all, but use it as my all-in-one DVD player. The other two were the Sawtooth (replaced the HD and installed Tiger…) and a B&W G3. The towers of course were very easy to work on and the iMac was more difficult. So, I think I’ve done pretty well on getting some old Macs on the 'bay.
Plan to edit photos I’ve taken (with possibly PhotoShop Elements 6, which I haven’t bought yet), do email, Internet, documents, create projects (flyers, cards, etc.), stuff like that with the Intel Mac.
*I did find a refurbished Mini (starting bid at $399 & Buy it now for $450) from TCW Computers (Item #: 230368377067) currently on *bay that has the following:*
*# 1.66 GHz Intel Core Duo processor*
*# 1 GB 667 MHz DDR2 SDRAM*
*# 80GB 5400-rpm Serial ATA Hard drive*
*# Slot-loading SuperDrive with double-layer support (DVD+R DL/DVD±RW/CD-RW) - Ports*
*# One FireWire 400 port (8 watts)*
*# Four USB 2.0 ports (up to 480 Mbps)*
*# DVI output - VGA output (using included adapter)*
*# Bluetooth - built-in Bluetooth 2.0+EDR (Enhanced Data Rate) module*
*# Wireless - Built-in 54 Mbps AirPort Extreme Wi-Fi (802.11g)*
*# Built-in 10/100/1000BASE-T (Gigabit)*
*# optional external USB Modem*
*# Mac OS X Tiger 10.4.11 & Dual Boot with Windows XP Professional (OEM COA Sticker)*
*# Keyboard & Mouse*
*(I would need the USB modem as I have dial-up.*
*I have asked them 2-3 times on if the HD has been replaced, if it has a warranty etc. Some of my questions were answered, but not the ones on the HD and warranty. Have the feeling that maybe I should steer away from this deal! TCW Computers website says they’ve got an Apple store, but it doesn’t say anything about refurbished Macs or if they are an Apple certified refurbish business.*
From what I’ve read here on the group, I would probably be smart to get a refurbished one from the Apple Store. Also read that the Apple Care is cheaper through *bay. Do most of you out there recommend getting Apple Care through *bay or elsewhere (Apple wants $149.00 for it on the Mini.)? It will cost me more to get it at Apple and then put Windows XP on it, but it’s better to be “pound wise than penny foolish.” I’d have to buy the XP software as am sure the Dell’s won’t work and it’s Service Pack 1.
Sorry I’ve rambled on about this. Just want to put all my ducks in a row before putting hard earned money down on something that I might be sorry I bought.
Thanks.
Silverado93I would echo BGreg's advice and stick to official Apple refurbished Minis sold through the store.apple.com site. They will have a 1-year warranty and be eligible for AppleCare. And they will have current OSX and iLife software.
The term "refurbished" is often abused by other retailers who apply it to used computers that have been returned by unhappy customers -- but have not actually been fully diagnosed or repaired.
The 1.66 GHz model you list is rather long in the tooth. At least get a Core2Duo model, rather than a CoreDuo.
The links to the offical Apple refurbs are here:
http://store.apple.com/us/product/FB138LL/A
http://store.apple.com/us/product/FB463LL/A
http://store.apple.com/us/product/FB139LL/A
http://store.apple.com/us/product/FB464LL/A
You'll have to check these links daily for a week or more to find them in stock.
I'd be very leery of buying AppleCare via *bay.
But lacomputercompany appears to sell genuine boxed AppleCare at prices close to Apple's educational price for AppleCare.
On another topic you brought up ... for desktop publishing on a budget I'd strongly endorse SwiftPublisher. Just enough features, just the right price -- and to my mind, works more intuitively than Apple's Pages program. -
Hi. I am having problems when I try to update my refurbished iphone to my macbook. It keeps on asking for old password of the previous owner. I created a new account here but it's all the same when i try to update. I need help. been trying to update since yesterday. will appreciate your replies.TIA
Hi.
I had a similar problem myself. This is what helped me.
I went to the App store app, scrolled to the bottom, logged out of the account, re logged in with my Apple ID. Then went back to app updates. Once I put in my ID password all was fine. -
How to check my ipad is refurbished or not by serial number ???
Sorry for my english. I bought 1 Ipad 1 from friend, no box. I have only Model and Serial number in Ipad.
And now, I want to know my Ipad is refurbished or not.
Help me, please.Really no way to tell.
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How do I remove an informational message that repeatedly appears on the center of my screen of the refurbished iPad that I am trying to set up. The message is "No SIM card installed."
Hi Saddledoc,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting a message that the iPad has No SIM Card installed. I would recommend that you read this article, it may be able to help the issue.
If you see 'No SIM' alert on iPhone - Apple Support
Cheers,
Mario -
I'm wondering where to go after 2 weeks playing CS phone tag, started with a tech call reguarding Iphone 5, battery issue, tech ran test, batt is consumed, went thru warranty talk then to Apple, as to our surprise once the serial number was ran , I purchased a bran new refurbished and battery previously swapped out phone thru our corporate Ver store, warranty is invalid and new batt was 80$, Apple tech was shocked... I let that settle for a few days, and began the worst ordeal and crap show of customer service since, I've made numerous calls, 1st being with christopher, whom claimed he talked with his supervisor and I was patient, talked about that they wouldn't swap battery, but replace phone with a refurb phone, contract is up 2/03/2015 , exlplained it would be less hassle and givin the time frame to renew contract and do the upgrade now, pay the upgrade cost and whatever, we are good customers , never file claims, or issues with contracts, seems simples, I've now talked to approx 5 supervisors from ID, ky, al and whom have alllllll confrimed they have taken notes, processed requests and will call back in such time, as of 4pm dec 7th I am no where fast, contract can not be upgraded, one supervisor claimed they where no longer making the iPhone 5? And would allow for a upgrade once she talked to tech service, however a magical cold transfer and 40 more minutes of retelling this insaine story, he was then going call back on a dif number so the issue ph could be used, never got the call, however Matt in ID WHO claimed such sympathy for all the hassle then texted me saying he couldn't get thru on my number, however could text, and by a tech texting myself , such poor grammar and then stating we could only have the 5 and 6+ 's are on back order. Beyond fed up and stressed, almost 6 hours on the phone and 10 days of hassle , yet we still have a phone that dies at 70% ....I've never seen such a lack of responsibly or communication , seems supervisors are really good at making statements to appease each situation with out any documentation . Can't bring myself to call again and go thru the issue over and over again, meanwhile getting same responses (excuses) from every area I've spoke to. Guess now when I purchase Verizon items I call good Ol Apple and run the serial numbers to make sure the fancy kindalooksnewplastic isn't the 2nd re wrap and buy a phone that's been tampered with and makes your monthly insurance and warrantys invalid . Money well spent kudos CS ...and no I'm not hunting down anyone via Twitter , I'm sure there's notes on our account that this crazy person is out of patience and trying to see what other cell company we could change to . Merry Christmas
To clarify , we haven't serviced nor replaced the consumed battery . It has been noted as per Apple running the serial number that PRIOR to my purchasing the device, it had the battery replaced. Undocumented in detail, but showed up in Apple reports as replaced. Therefor creates a much wider issue than consumed battery issue, now we have the fact that 1. I paid for a new iPhone 5 16g with a renewed 2 yr contract, pay monthly for insurance on the device, however being that it has been worked on, that voided the 1 yr warranty and possibly the extended insurance program warranty as well, my corperate store can't handle this issue, given the extent of details, I stopped there today, to double check my receipt for original purchase to see if there was a CPO listed on my receipt, that is when they informed me they didn't acttially sell them there, nor if I did I wouldn't have paid full contract price either. More details, more time wasted on Verizon, knowing you all won't read the "fine" print.
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Confused as to what to buy - brand new, refurbished
I got my first Apple back in 2009. And still have it. It is a 15 inch MacBook Pro. However, it not does not hold its charge, the charger is giving up the ghost, the keyboard is very worn and it "timesout" alot and "crashes" quite a bit. Time for a new one I think and keep this as a back-up.
But that is where I get confused. I am not sure whether to go for an older refurbished Macbook Pro or a new one. I want the 15 inch screen and a MacBook Pro. I don't do any major graphics on it, it is used for my work but that basically consists of emails, general internet surfing and a few documents and spreadsheets (usd Office in the past on this current Mac). I would like something quick. I don't store too much on the Mac, mainly photos, emails, some documents. I have not used the 250 GB of storage this one has, and could and will give it a good clear out.
So at the moment my choices are:
Brand new from apple - the Retina model with 16 GB RAM, 256 GB flash drive, 2.2 i7 Ghz processor with the turbo boost but its £1599
Or could go for an apple refurbished one - there is an October 2013 model, 8 GB Ram, 256 GB flash, 2.0 Ghz with turbo boost for £1189
Or there is an Apple MacBook Pro MC975BA 15 inch retina display, 16 GB, 256 GB SSD for £1149, a 2012 model I think from a third party seller. But this does not have the turbo boost, not the new flash storage, although not sure this makes any difference to me for what I want it for. But does have the 16 MB RAM. But its not from Apple.
Or could go for older refurb ones for around £700 to £800 and some have more hard drive capacity up to 500 GB...........mapleuk do quite a lot.
Any thoughts. I am not a computer person particularly so its all a bit over my head but understand more RAM will make much quicker, the Retina display just gives better graphics and not sure I would notice the difference or even need this........
I know I could get things updated but at the moment don't really have time to do this as we don't live near an apple store and we are leaving to go abroad fairly soon.I have purchased three refurbished MBPs from APPLE and I feel it is an excellent option. Warranty, Applecare and telephone support is identical with a 'new' one.
That will not be the case with one from a third party seller. You will have to balance the cost differential in order to determine if the refurbished is worth it.
You perhaps should consider the costs to upgrade your current MBP. Installing the maximum amount of RAM with a SSD might be a good option and keep the financial outlay to a minimum.
Ciao. -
Am I the only person having problems with Verizon's refurbished Androids?
The best way for me to share my issue, is to submit a copy of a letter I have written to Verizon.
I have been a loyal Verizon customer for many years now. I have enjoyed good service until my most recent phone purchase approximately 18 months ago. I purchased an HTC Android, which did not work properly. It was immediately replaced with a refurbished phone from the manufacturer, which also did not work properly. That phone was replaced with another refurbished phone form the manufacturer that did not work properly, but after being given NO OPTIONS, I learned that I would have to live with a partially functional phone. For approximately a year I learned to live with the fact that my date/time stamp would disappear, that sometimes my phone ringer would not work, that I would never get an alert sound when a text message arrived. The worst part of this phone is that periodically it would dump/erase all my text messages. Since Verizon could not solve the problem and since Verizon blamed the manufacturer, I had no options, had no choices. Part of being with Verizon and my crappy phone was forced upon me with a 2 year contract. I would only have to be miserable for one more year. Then one day my phone erased some very important text messages. At this point, I had already spent hours and hours and hours with your tech support, and I decided I needed to try and force a solution. While talking with one of your tech people, I learned that the last phone I had been sent was sent to me with Beta software. The software was so outdated that the phone was not updating itself. In fact we could not update the phone manually. So, the tech person put me into yet another HTC. That HTC did have up to date software, but I was still having problems texting, date disappearing and other glitchy things. So, then the next tech person put me into a Motorola. Leary of droids, I asked for an Iphone but was refused. The tech person told me that I could use my HTC charger for the Motorola, and that he would not be sending me a Motorola charger for the phone. I understood.
So, I’ve been very patient throughout this. I figured I just had a few more months to get through this misery, wait for my contract to expire, get the Iphone. Well, I had not idea that the WORST WAS YET TO COME! So, the Motorola doesn’t charge. I tried charging that phone for 3 days, and nothing. So, back on the phone with your tech support. By the way, whomever reads this letter, I hope that someday you have to go through the tedious phone trees that I had to, only to get to Tech Level 1 which pre-screens, then you have to explain your story ALL OVER AGAIN to level 2 tech support. Of course, I now realize that Verizon thinks that I have hours and hours of time, that it is more important for me to burn 2-3 hours of my time to save Verizon 10 minutes of their time. I now realize just what a low opinion the company has of its “clients.” I actually can’t refer to myself as a client anymore; I think I am one of Verizon’s chumps.
So, back on the phone, more misery, more trips to the post office. This tech person could not believe that the new Motorola was not charging, and when I asked her if I could just get an Iphone, she said, “If you are returning a functional phone with the idea that you will get an Iphone, we will charge your for the returned phone. They will test the phone when it arrives, and if there isn’t anything wrong with it, we will charge you.” WOW. So, not only have I not had a phone that works properly, but I have wasted hours of my valuable time on the phone and running to the post office returning phones, but now I am being threatened by your employee who was implying that I am a liar. BUT WAIT, IT GETS WORSE! So, she sends me another Motorola, and this phone wouldn’t take a charge either. DO YOU THINK SHE SHOULD HAVE SENT ME A MOTOROLA CHARGER INSTEAD OF MAKING ME USE MY HTC CHARGER?! How much money did you save here, $3 for a charger? So the new phone doesn’t charge, and of course now I am back on the phone tree with your tech support. BUT WAIT, IT GETS WORSE! CAN YOU BELIEVE THAT THE WORST IS YET TO COME?
So now I’m very angry. At some point, after a company FAILS you over and over, at some point you have to take matters into your own hands. I figured I am at that point. I ask again for a Iphone, and they say No. At this point I figure I may have to file a small claims against Verizon or pay off my contract, something dramatic, something that will solve the problem. I am now writing down employee names etc. This all went down last Friday, August 24th. I talked with Deshanee. Deshanee determines that the problem is the charger, but I explain to her that I have been reassured by two other tech people that my HTC charger is fine. I told her I was leaving town and needed this resolved. She said that I needed to go to a corporate Verizon store, and there she would arrange for a manager to give me a charger and charge the phone. Really! So during rush hour traffic on a Friday, I get to run to a Verizon store and test something that might not work!!!!! Whomever reads this letter (if it every gets read), I hope that someday you have to go through this hell, frantic, running around, not knowing if I will have this resolved before my trip, and the HUMILIATION of having to do a tremendous amount of footwork, wasted time, wasted hours. You people must really despise your client/chumps to put us through this misery and HELL! I told her that that was unacceptable that I wanted to talk to a supervisor. If I go to a Verizon store during rush hour traffic on a Friday, going on my SIXTH REPLACEMENT PHONE ISSUE, I wanted to know the problem was going to be resolved. I am not a lab rat to be sent around town for an experiment. I asked her to get a supervisor and have him authorize me an Iphone. Deshannee reluctantly consulted with a man by the name of Chad (she refused to give me his last name), and he said, “No.” He did not have any other solution for me other than to run to the Verizon store and test out a new charger. I had visions of me sitting in a Verizon store for 2 hours waiting to see if a phone would charge. At this point I am HATING VERIZON. You have no idea the depth of my anger and resentment towards your company. I wanted to personally talk to Chad, and since it looked like I would have no other choice than to follow my orders from Verizon, I started my way to the Verizon store. By the way, there is a Sprint store within two blocks of that corporate, Verizon store.
So Chad is not available but Denshanee connects me with a very nice supervisor by the name of Mary. Both Denshanne and Mary were courteous and professional, and I do not blame them for anything. I BLAME VERIZON for not giving them any customer service tools to work with. After all I have been through, figure out a way to resolve the problem once and for all. I had to come up with the idea terminating my contract, paying the $200 penalty, Verizon crediting me back the $200, and then I would BUY the ****** IPHONE! I suggested this to Mary, and she said that only the Customer Loyalty Dept could authorize that. So, after being on hold for quite a while, she came back to me to tell me that the Customer Loyalty Department would not authorize it. I was left on my own. Since the Corporate Verizon store would not give me a charger for my phone, I had to buy one. They sold me a Verizon, Universal Wall Charger. More to come on this later. Turns out EVEN THIS ISN’T RIGHT! They should have sold me a Motorola charger. It has taken me weeks to figure out why I can’t transfer data!!!! So, I have spent hours on the phone with Verizon tech support to try and figure out why this ****** phone won’t transfer data. Verizon tech support was NO HELP. THEY DON’T KNOW. So, I had to call Motorola tech support to find out that Verizon’s Universal Wall Chargers are not used for data transfer. If you people were actually trying to drive me crazy, intentionally, I would be afraid for my life. If this is your level of competence when you are trying?
I went on my trip and of course, when I arrived in Europe, my phone did not work. I had to get on your tech support again, and it took 2 hours to trouble shoot the problem. Even though I had called several times to ensure my phone was international ready, to make sure I had a calling plan and a data plan, no one bothered to fill my requests. I believe I should record every phone call to Verizon, document everything. So, even after I got on a data plan, I received alerts that I was mounting over $1,000 in data roaming charges. I had to call Verizon several times from Europe to remedy this. You people just love making things hard. I hate Verizon.
So, my new Motorola does not transfer data to my computer, for a reason I am not sure of, but Motorola claims I have the wrong USB cord. I requested a car charger and was denied that today by your tech support person, Vondra. She said that Verizon only warrants phones, and that we have to buy the chargers and such. Yeah, of course Verizon doesn’t; that would cost you $3? So, I called the Verizon corporate store on La Cienega, the store that refused to give me a charger, that made me buy one (one of your tech people did credit me back for that BTW). I spoke with the manager, Vanessa. She said that they don’t carry Motorola chargers. They sell the phones, but not the chargers. I explained to her about the data transfer problem I was having, and she suggested I buy a memory card reader. GREAT. So, Verizon’s solution is to abandon the idea of having the proper equipment, piece meal a solution and yes, make me pay for it!
So, another item, which your tech support cannot solve, is that the phone does not work while it is being charged. So, I called tech support again, asked to speak with a Supervisor. I was put on hold for a long time, and the tech support person came back and told me that there were no supervisors available and that one would have to call me back. I asked her the name of the supervisor that is supposed to call me back, and she said, “Alvin.”
So, a day has gone by and no call from Alvin. I doubt he will call. Your company is obviously going through some rough times. I am sure that within a few months, Verizon’s incompetence and failings will start to be reflected in your ratings
I have visited the Sprint store, and I am familiarizing myself with what they have to offer. Early next year my contract expires, and most likely I will leave Verizon. I should take you to small claims court! Most of all, I so much regret all the people I referred to you, dozens. I talked up your network, I told everyone how happy I was with the service. I was your advocate. No longer, and I am not putting the same effort into letting people know how horrific Verizon has been with me during these last 18 months. I am counting the months until my contract expires. I will limp along with this broken phone until my contract expires, just has I have done with all the other defective phones Verizon has provided me with. For a year my HTC phone ran on the first generation software, and I managed to just use it as phone, nothing much more, and that’s what I’ll have to do with this ****** piece of crap.I believe you, Ihave been a subscriber for over 8 years and over that period of time I have has some phones fail. This I can accept and understand, however the policy of Verizon of only sending out recertified phones is a joke. I have had over 10 replacement phones sent out to me an none have actually lasted more that 1 month. Last year this went on and on, I was able to fix this by upgrading to the samsung stratosphere. My son's Pantech phone failed and was replaced several times and to resolve this, I ended up purchasing a replacement from Amazon.
My worked fine at first, then the internet started to get really buggy and hard almost impossible to connect. I was very hesitant to have them send a replacement because of my experience with the replacement phones, however I had to concede because I could not connect to the Internet. I was assured that the replacement would undergo a 100++ point check. It arrived and I was happy with it, however a week later, it stopped charging. I spoke with a supervisor and the options he had for me was 1. keep going thru the warranty replacement process, 2 they will send me a downgraded phone (a 3G, unlike the 4G that I bought) or 3. they will buy it back for ... wait for it...$68. Another supervisor told me then they will have to keep sending out phones, every week if needed.
As expected the replacement phone failed again, and out of frustration I called again and they connected me to a manager immediately (my account is flagged because I filed a complaint with the BBB. And for once I got a helpful person, he told me they could not ship a new phone, but a different brand, the Motorola Droid 4, I said I want to keep the Stratosphere because of the car dock and desk dock, he said they would give me new docks as well. This seemed like a good deal, so I accepted. The Droid arrived and I was setting it up, transferred the sim, the 32 GB SD card, contacts and all. I noticed that the sim was not registering, it showed no data, I tried to remove it and it BURNED my hand, needless to say it fried my SD card with all the data, photos, etc....
When I was using a basic phone, this was not a big problem, just move your contacts and you are done. With smart phones this is a lot harder, you have to load all the apps and settings again. My stand is that I am paying $200++ a month for decent service... not even perfect, just decent. I get defective phones and Verizon is not willing to rectify this. I spoke with someone from the executive office of verizon and basically her answer was to keep replacing the phones until one works,, buy an new one at full retail price or get it from a third party like Amazon or Ebay....or...get this since I am 5 months away from my upgrade date, they will LET me do an early upgrade to any non apple product, but PAY an early upgrade penalty.
Right now I think that I will use one of my phones, BUT I will aside from the complaint with the BBB, I am filing a complaint with the FTC. I wrote this on the forums a few weeks ago, but of course no one from Verizon will have the B@ll$ to answer this.
Message was edited by: alexander ruiz -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HD
I purchase a refurbished 27 inch iMac 3.1 GHz Intel Core i5 with Mac OS 10.7.3 installed in September 2012. I got the free upgrade to Mountain Lion OS 10.8.2 shortly afterwards. In December 2012, the computer started crashing occasionally while watching videos on the web. It deteriorated to the point that the iMac would crash while it was on, but not being used at the moment of the crash. After calling Apple support, they suggested I take the machine into an Apple store to the Genius bar to have the hardware checked and tested.
I took it into the Apple store, and several diagnostic tests were run on the hardware of the computer. The technician told me the good new was nothing was wrong with the hardware. The bad news was the technician believed it was a software issue. He asked how I got all my data and applications on the computer. I told him I had used migration assistant with the back-up drive of my Mac Book Pro with Mac OS 10.5.8. He told me to never use Migration Assisitant or Transfer to get data or applications from an old computer to a new computer.
Why is this even suggested in the set up process by Apple if it can cause issues? I have owned various Apple computers since my first Mac SE in 1984. I have always used Migration Assistant to upgrade from an old computer, and never had any problems. Thanks for the heads up, Apple!
AS suggested, I cleaned my iMac hard drive completely with Disk utilities. I originally had partitioned my 1 TB drive to have a boot up for the existing OS 10.7 Lion, and another partition for the new Mac OS 10.8 Mountain Lion. This was suggested by Apple Support. I wanted to be sure I liked the new Mountain Lion, and that all my applications would continue to work. I was unable to erase the partitions before reinstalling the OS software from the Recoverry disk. I wanted to reinstall the OS and my data on the Imac the way it was delivered (1 single TB partition) when purchased. With the help of Apple Support, I was able to erase the partions, but had to reinstall the OS from internet recovery. The internet recovery process installed the original OS 10 .7. I decided to install Mountain Lion 10.8.2 before getting all my data and applications copied to the iMac. I used my Mountain Lion Flash drive install disk to do the upgrade.
Than as suggested by the Genius bar Technician, I created 2 new folders on my desktop. One folder was to copy applications from my back up drive, and the other was to copy all my data (music, pictures, doccuments etc.). The technician told me this could eliminate problems by moving everything by hand not any application to empty desktop folders first before putting items in their correct folder on the iMac hard drive.
After finishing copying all the items from back up, I moved the applications from the desktop folder (named applications from BU) into the hard drive application folder. I tested all the applications to be sure thay would open. Some had multiple user issues, and Photoshop cs4 wouldn't open or reinstall from the original downloaded .dmg. I contacted Adobe support to see what to do about Photoshop.
I was getting ready to follow Adobe's fix instructions, and the iMac crashed again just as before. The Genius Bar technician said a "kernal" message was what the error display was called. After starting the computer, I took a "picture" of the crash report before sending it to Apple. All my data (music, pictures, doccuments etc.) I copied from my back up drive remains in a folder (Doccuments From BU) on my desktop. I have not even bothered to boot up the iMac the last few days. I'm hoping it doesn't crash before I post this message.
Below is a list of the applications from my back up drive that I have moved from the desktop folder to the Application folder:
Adobe Bridge CS4 (Version 3.0.0.464)
Adobe CS 4 (No Version, won't open, reinstall of software failed.)
Disk Warrior (Version 4.4)
Jawbone Updater (No Version, need to plug in Bluetooth speaker to get update for speaker software)
Microsoft Office 2011 (Can't open,need to update multple users permission)
Quicken 2007_Lion Version (Version 16.1.2)
Turbo Tax (for 2006 - 2011)
To say I am tired of investing all my time and energy doing all of the above work on a computer that I bought only 4 months ago is an understatement!!! I do not enjoy spending what little free time I have trouble shooting an expensive recently puchased item that is supposed to make my life easier.
As I stated earlier, I have only owned Apple Computers since 1984. I supported all their products based on their innovative, trouble free operating systems, and the reliability and stability of their hardware. This frustrating experience is changing my opinion. I'm wondering if the company should consider changing their name to another fruit ... Lemon. Maybe, the operating system should be called Lemon and Mountain Lemon.
Any help or suggestions to fix this "crash" problem would be greatly appreciated!Hi, one question & one suggestion...
What possible things are connected at home but not at the store, inlude every cable, etc.
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons
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