Regarding Order Cancellation

Hello
i place an order with sony few weeks ago but order was cancelled by sony due to problem with my bank. the payment is withheld by bank and they are saying that untill we receive confirmation from the merchant we will NOT release your payment back to your account. they are demanding " details of transactions i.e. date, amount, card no, order cancellation code, etc "
they want these details to be emailed to them from my email id. now i want these details from Sony so that i forward them. Can you please tell me that how can i get these details ????
i did receive cancellation email from sony BUT bank is saying that it is not sufficient.....
my order # SW11112700740
Thank you

Thank you for your post. For questions on specific Sony Store orders the best place to post your questions will be on the Sony Store site - click on the link below for their query form:
https://sonystyle.custhelp.com/cgi-bin/ ... er/ask.php
You will then receive a response from Sony in one business day or less.

Similar Messages

Report on Sales Orders Cancelled

Dear Experts,
I have the following TWO Requirements.
1) How to cancel Sales Orders.
2) How to Generate a Report on Sales Orders Cancelled during a given time. The details required in the Report are:
Orders cancelled by an User, Depot and by the Region.
Creation date of sale order.
Cancellation date.
Kindly give us your Detailed & Valuable solutions to proceed.
Regards
Hari

Hi Lakshmipathi,
I have been going through various Threads Posted in the Forum.
In One of your Replies to a Question Posted "Re: Deletion indicator of sales order" the Solution given is "Execute TCode AUT10."
When I had tried with the Transaction Code AUT10 on the SAP System, No Data is populated on the Screen. Any settings to be done on the System.
You can suggest a possible solution to the Issue posted by me.
Regards
hari

How to find the user exit for order cancellation

I want to find the user exit for order cancellation. And also to ensure that no one amends the order once the canellation has taken place. The cancellation shall be deemed to be affected only if the vendor has confirmed the acknowledgement of the order cancellation.
I have got a Zreport where this order should not come as open order item.
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In the PO header i want an additional tab <cancellation> by which the user by the help of userid and password should be able to cancel the order. An order once cancelled cannot be undone. A new order has to be placed. The new order can be placed refencing the cancelled purchased order.
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Regards.

hi
pls tell me t.code so that i will send all user exits related to that particular t.codes
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phaneendra

Send SRM Purchase order Cancellation request to Vendor using SAP PI

Hi gurus,
We have to build an interface to send Purchase order cancellation request to vendor once the PO is deleted in SRM using PI.
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Hi Catherine,
did you get any chance to go through the below links.
Purchase Order from SRM to SUS ( Supplier Self Service )
PO from SRM to supplier via PI 7.1 | SCN
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Naveen

Auto Purchase Order Cancellation

Dear Experts,
If it is possible of Auto Purchase Order Cancellation after a decided date?
I tried it with Purcahse Order> Accounting Tab > Cancellation Date.
My posting date of P.O. was 13-01-2012 and Cancellation Date was 14-01-2012.
But P.O. has not been cancel yet.
if there is any other workaround then plz suggest or I am missing something in procedure.
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Ravi

Hi,
I m losing hope now.
Can u plz tell me about that cancellation date option why it is not working and how that guy said that this is working on his system.?
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Ravi

Quantity Reversal and Process Order Cancellation

Dear SAPians,
I have a problem in Cancellation of Process order after doing the reversal of Quantity after UD thru following steps :-
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2.Go to MB1B & Make Transfer Posting Thru Movt. Type u2018322u2019 and SAVE.
3. Now we tried to cancel the process order but system is displaying an error 'Quantity is Partially posted in UD' and we are unable to cancel the process order
Please Help
Thanks in Advance.

Hi
Reversal of Ud is not possible in normal way as per std SAP.
either you have to implement User exit for the same ( avaialable after 4.6 C version)
Or do as follows:
Go to MIGO
selct GR for order & input your ordernumber in the field .
select Mov.type 102 & slect unrestristed stock in where tab.
Then check & save the transaction.
Then Qty will be revrsed.
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Pl. try.
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Sales order cancel / reject date

Dear all ,
I need to know the Sales Order cancel date or rejection date if the sales order is been cancelled.
Where can i get this date from ,which table?
VBAK or VBAP?
Please advice.
Thanks,Swati

hi,
we can check the status of the sales order using the following table and fields.by checking the status we can get the dates also.
VBUK-ABSTK.
this is at header level
VBUP-ABSTA
this is at item level
regards
muthuraman.d

User-exit for transaction co13: PP Order Cancel Confirmation

Hello!
Whether prompt, please,
exist what that user-exit for transaction co13: PP Order Cancel Confirmation?
Thanks,
Anton.

Hi Antonio,
Please check this all user exits (SMOD) available for CO13.
CONFPP01 - PP order conf.: Determine customer specific default values
CONFPP02 - PP order conf.: Customer specific input checks 1
CONFPP03 - PP order conf.: Cust. specific check after op. selection
CONFPP04 - PP order conf.: Customer specific input checks 2
CONFPP05 - PP order conf.: Customer specific enhancements when saving
CONFPP06 - PP Order Confirmations: Actual Data Transfer
CONFPP07 - Single Screen Entry: Inclusion of User-Defined Subscreens
CONFPS01 - PS confirmation: Determine customer specific default values
CONFPS02 - PS confirmation: Customer specific input checks 1
CONFPS03 - PS confirmation: Customer specific check after op. selection
CONFPS04 - PS confirmation: Customer specific input checks 2
CONFPS05 - PS confirmation: Customer specific enhancements when saving
CONF0001   - Enhancements in order confirmation
CONFPI01   -   Process order conf.: Calculate cust.specific default values
CONFPI02   -   Process order confirmation: Customer spec. input checks 1
CONFPI03   -   Process order conf.: Cust. spec. check after op. selection
CONFPI04   -   Process order conf.: Customer specific input checks 2
CONFPI05   -   Process order conf.: Cust. spec. enhancements when saving
CONFPI06   -   Process order confirmation: Actual data transfer
CONFPM01 - PM/SM order conf.: Determine cust. specific default values
CONFPM02 - PM/SM order confirmation: Customer specific input checks 1
CONFPM03 - PM/SM order conf.: Cust. spec. check after op. selection
CONFPM04 - PM/SM order conf.: Customer specific input check 2
CONFPM05 - PM/SM order conf.: Cust. specific enhancements when saving
Regards,
Ferry Lianto

Error at production order cancellation .

Dear all ,
I have posted same issue before this but due to technical problem i am not able to see your replies .
So plz reply me again for the error at the time of production order cancellation .
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*enter only one true account .*
Plz reply me again

Hi
If you have confirmed in CO11N, you should do cancellation in co13.
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YMREDDY

Tcode for Purchase Order Cancellation?

Tell me the tcode for purchase order cancellation and in which tcode to view the cancelled POs.?

hi vinaya,
Use T-Code Me 22N for Cancellation of PO
=> Select the document to be cancelled by clicking the icon other PO.
=> Select the item to be cancelled in the item overview.
=> Click the cancel icon on the screen(dustbin icon) .
=> Save the PO again. The item will continue to appear in the screen but with a dustbin icon attached. No document can be posted referring this PO / line item.
Regards,
Naveen

Sales Order cancellation date

Hi
Can any one please tell how to get cancel date for a particular sales order.
I want to get the date on which the sales order is canceled.
Regards
Sreenivasa Reddy V.

Hi Vasanth,
I think, VEDA won't help much in getting sales order cancellation date.
It's simply about contracts.
For line items, after checking 'ABGRU' field, can i take last changed date... i am not sure of it.
also i need cancellatin date for Sales Order itself and not for line items.
Regards
Sreenivasa Reddy V.

Order cancelled for "unable to verify your information"

I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me: "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

Hello susumu,
As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
Kindest regards,

To Stop 'Booked' order cancelation in Customer UI

How to disable 'Booked' order cancellation in customer UI?

Hello Ashish,
To not display the button in the Customer UI , set profile option, IBE: Enable Order Cancellation in Order Tracker = No, and
Or for B2B users , remove the IBE_CANCEL_ORDER permission (and the IBE_CANCEL_ORGANIZATION_ORDER).
Please advise if you need additional details.
Regards,
Debbie

BADI for Order cancellation

Hey People,
Can you please lemme know the BADI for order cancellation in CRM.
Thanks in advance,
Vidya.

Hi,
CRM_CUSTOMER_H_BADI / CRM_CUSTOMER_I_BADI - To change the name of custom-defined tab in lead either in header or item level.
hope it helps.
Regards
Sidd

Old PP Orders Cancelled , but the material requirement still coming.

Dear Experts,
We are having many such orders which are cancelled in SAP but the material requirement keeps flowing. Please suggest how to remove the material requirement flow? as it is leading to our increasing non-moving stock without our control.
Thanks In advance.
Regards
Don

HI,
When you say "PP Orders Cancelled , but the material requirement still coming." Does it mean the dependent requirements reservation still exist in the system?
If that is the case, make sure the Orders cancelled are TECo'ed and Deletion flag is set. Teco will clear all the reservations,
If my understanding is not true , Please give more details.
Regards
Ratan
Edited by: Ratan on Jul 27, 2009 9:26 PM

Regarding Order Cancellation

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