Reject or Approve

Hi,
I am working on a MSS (Special Payment), initiator starts the request and hit Check and Send button, this will trigger Do-Operation method in the badi. The request can be submitted in next page if no error occurred.
During Approver stage -
Approver can either reject or approve, I noticed that when approver hit the reject or approve button, it doesn't trigger the same method anymore.
Please advice why the Reject button is not configured to trigger Do-Operation method in the badi but Check and Send button is?
Thanks
Regards,
Justin

Hi Kevin,
Not a problem. Thanks for all the replies.
I knew that method (IF_HRASR00GEN_SERVICE~GET_SPECIAL_FIELDS) will be called when the REJECT button is hit.
But this method is originally empty with no code, I am wondering whether I can add some code over here like below:
CALL METHOD me->IF_HRASR00GEN_SERVICE~DO_OPERATIONS
          EXPORTING
            special_fields   = special_fields
            SERVICE_OPERATIONS = SERVICE_OPERATIONS
            no_auth_check    = no_auth_check
            message_handler = message_handler
          CHANGING
            help_datasets    = relevant_help_datasets
            SERVICE_DATASETS = relevant_service_datasets.
I am not sure how to use the "Call method me->",
I am still figuring out what values to be passed into the DO_OPERATION method. When the code runs into that method, I wish that I can use "If formscenario_stage = Approve" and "processing_status = reject" then_ do the comment field validation in the method.
Thanks
Regards,
Justin

Similar Messages

Sales Order rejected or approval

Hi,
How to reject or approval process automatically when i am creating the sales order after entering the material and qty, and also this should not reflect in MRP requirement MD04.
regards
Ravi

Rejecting Items in a Sales Order
You can enter a reason for rejection for one or more items. These items are then not copied into the subsequent documents. If you reject an item in a sales document, the system automatically cancels any materials planning requirements (MRP) previously generated for the item.
You must be in the change mode for a sales document.
Procedure
You can either reject the whole sales document or individual items.
Reject all items:
1.If you want to reject all the items, choose Reject document in the change modus for the sales document.
The system automatically selects all the items and you can enter a reason for rejection in the following dialog box.
2.Enter the appropriate reason for rejection and choose Copy.
The system assigns the same reason for rejection to all the selected items.
Reject individual items:
1.If you only want to reject some of the items, select those items in the item overview screen and choose Edit >Fast change of... > Reason for rejection.
A dialog box appears in which you can enter the appropriate reason for rejection.
2.Enter the appropriate reason for rejection and choose Copy.
The system assigns the same reason for rejection to all the selected items.
Reject individual items with different reasons of rejection:
If you want to enter different reasons for rejection for the items, choose the Reason for rejection tab page from the overview screen when changing the sales document.
You can enter a different reason for rejection for each item in the Reason for rejection field.
Regards,
Anbu

Rejecting a Pending document Versus Rejecting an Approved document

I have Enterprise Wiki site collection which contains a document library.I have set the following settings for the document library:-
Require content approval for submitted items? >>> Set to Yes
Who should see draft items in this document library? >>> Only users who can approve items (and the author of the item)
Now I find that SP will implement these two misleading scenarios:-
If user with "Approve" permission reject an Approved version, then users with Read permission will get this message when they try to read the document:-
Sorry, this site hasn't been shared with you.
While If user with "Approve" permission reject Pending version , then users with Read permission will be able to see the latest approved version of the document.
So I have these two questions:-
Why SP is implementing these two different scenarios?
Is there a way to force my document library to always display the latest approved version of the document , when rejecting Approved or Pending versions?
Thanks

Content approval is for approve/reject minor version. If you always need to show last major version then turn off content approval, then viewer (read only) user will see last major version.
I will suggest you to use publishing infrastructure rather than content approval.
refer - Enable publishing features
please "Propose as answer" if it help you, also Vote This As Helpful if like this post.
no i can define Content Approval for major version, here is the screen for version settings inside my document library:-
if i turn content approval off, then there will not be Pending documents , and if a user edit a document , then the document status is always be Approved ... However i want to have Pending status, and if a user Reject a document (either Approved or Pending)
then to force the document library to always display the latest approved version.... currently if the user reject an Approved version users will receive the following message when they try to read the document "Sorry, this site hasn't been shared with
you." ,,

Workflow Step to Reject or Approve based on a page property

I have extended the MyProcess.java workflow process from the CQ5.5 training class, so that it sets the approve property to true or false, depending if the page contains any expired assets or not.
So the next step is to publish the page if the approve page property is set to true, and if the approve property is set to true, make the workflow go back to the initial step.
Can this be done with the "Or Split" step with 2 branches.
What would the ecm script code to get the page property approved and test if it's set to true or false?
Thanks
Tyrone

Hi Kevin,
Not a problem. Thanks for all the replies.
I knew that method (IF_HRASR00GEN_SERVICE~GET_SPECIAL_FIELDS) will be called when the REJECT button is hit.
But this method is originally empty with no code, I am wondering whether I can add some code over here like below:
CALL METHOD me->IF_HRASR00GEN_SERVICE~DO_OPERATIONS
          EXPORTING
            special_fields   = special_fields
            SERVICE_OPERATIONS = SERVICE_OPERATIONS
            no_auth_check    = no_auth_check
            message_handler = message_handler
          CHANGING
            help_datasets    = relevant_help_datasets
            SERVICE_DATASETS = relevant_service_datasets.
I am not sure how to use the "Call method me->",
I am still figuring out what values to be passed into the DO_OPERATION method. When the code runs into that method, I wish that I can use "If formscenario_stage = Approve" and "processing_status = reject" then_ do the comment field validation in the method.
Thanks
Regards,
Justin

PO change rejection by approver

Hi Gurus,
We're currently in SRM 5.0 and I have 2 requirements:
1. When approver rejects the PO changes by buyer, there should be a workitem going back to buyer and buyer should be able to see rejection reason.
2. When buyer changes PO and sends approval, there should be another workitem to buyer where he can cancel the approval in case that he wants to cancel the changes.
I tested and found out that the above are not part of standard process and flow (normal is when approver rejects, the workitem immediately completes with 'rejected' status). Is there a configuration to achieve this? Or there's really a need to change copy standard workflow template and modify it?
Thanks.
Ray

Hi,
You have to set up Authorizational level of the user in transaction SUO1 'personalization' tab.
BBP_WFL_SECURITY double click and set Authorization level for authorization
HIGH       ' Workflow never restarted when changes are made '
MEDIUM ' Workflow restarted conditionllly when changes are made'
LOW      ' Workflow always restarted when changes are made'
NONE   ' changes to the object are not allowed '
Hope it could be solve ur problem
Thanks
prasad.s

How to reject Requisition Approval notifications as a super user?

How can I reject Requisitions which have been sent for approval, as the approver doesn't have access to Oracle apps instance?
Where do I access the notification from?

Solution 1
If the highest approver is going on planned leave, please create a vacation rule with delete option. This ensures that the notifications are sent to the new user instead of the highest approver.
Solution 2
a. If the highest approver goes on unplanned leave and as notification, navigate to Management > Forward documents and sent the notification to some one with equal approval limit.
b. Please run the concurrent program " Work flow back ground process" as forwarded documents are always stuck as Deferred and the program has to be run to approve it.
Solution 3
a. If no one has the approval limit as the approver, the navigate to status monitor as Sys admin and find the notification.
b. Reassign to some one with less approval limit using delegate option
c. The new user gets the notification.
d. Please run the "Work flow back ground" process and the requisition will be approved

Reject Pending Approval Tasks when Manager changes

Folks,
I have a requirement , when the user's manager change , i need to reject all the pending approval tasks for that particular user whose manager has changed , not others pending tasks .
Please let me know if anyone has implemented such a requirement .
I'm thinking of writing the logic in Change Manager task in xellearte user prov process , so when manager will change this task will trigger and in this task i will get all the pending approvals by using the 'getPendingApprovalTasksAssignedToUser' but i'm not sure how to identify the user who was the beneficiary of the task .
Thnx
Sid

We are using 11.1.1.5 with BP03.
Question - An OIM user can raise requests which can be routed to its manager for approval. The manager may manage more than one subordinate and will have approval tasks for requests raised by all his subordinates. If one of the subordinate's manager changes, tasks assigned to old manager for that subordinate should be rejected. All other tasks assigned to this manager by other subordniates should still be active. Can we fetch tasks assigned to a manager for a particular subordinate?
APIs do give me all the tasks assigned to a user but can we filter them to fetch tasks related to only one beneficiary without fetching all and then iterating through all to get desired result?

Process controlled workflow - Reject SC approval

Experts,
I configured process controlled workflow in SRM 7. My approval process is working fine but i need to send a notification e-mail when the approver rejects the SC approval. The requisitioner will receive this email saying that the SC was rejected.
Is there any chance to do this with configuration? Do you have to use a new expression linked to an event to perform this ?
Thanks for your help,
Best regards,
Mário

Hello Mario,
See IMG path below:
SAP Implementation Guide -> SAP Supplier Relationship Management -> SRM Server -> Cross-Application Basic Settings -> Business Workflow -> Process-Controlled Workflow -> Business Process Configuration -> Define Recipient of Notifications
For scenario "Approve Shopping Cart", you can define user role which will receive notification in the event of "Rejection".
Regards.
Laurent.

Duet has encountered an error during Approve , Reject Reassign the workflow

Hi,
We have implemented DUET with two scenario (LEMA & WOMA) in our organization. When try Approve , Reject or Reassign the Duet work flow Item Duet has encountered an error . The scenario was working fine earlier. Suddenly the error has start coming. The error is coming in a pop up window. I am attaching the error details from event log.
Event Type:     Error
Event Source:     Duet Diagnostics
Event Category:     None
Event ID:     0
Date:          1/04/2010
Time:          10:49:37 AM
User:          N/A
Computer:     xxxxxxxxxxx001
Description:
Error in Approve/Reject from Approver Mail.
Exception message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Method: Close
StackTrace:   at Microsoft.Office.Interop.Outlook._MailItem.Close(OlInspectorClose SaveMode)
   at SAP.Office.Apps.Leave.Outlook.LeaveApproverMailInspectorCodeBehind.AfterOnSelectControl(String name, String param)
     =====Additional Information=====
oba://oba.microsoft.com/outlook?boundItemId=
Bound Item ID:
Bound Item Type:
Correlation ID:
Process Name: C:\PROGRA1\MICROS3\Office12\OUTLOOK.EXE
User Name: xx\99901
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Thanks in advance,
Monirul Islam

HI Monirul,
You can get better advice and help in another forum dedicated to Duet only.
Regards,
Sangvir

Moving the Shopping Cart workflow forward in a approver Rejects a line item

Hi Friends,
We a facing an issue while Shopping Cart Approval process.
We have designed our SC Workflow , with Schema and 4 Process levels. Currently the Approvals are happening fine.
Issue is happening when a Line Item is Rejected by a Single Approver. The Approval process does not move forward.
We need need to move the SC process forward.
Ex: SC: 1000000032
Approval Flow:
ITEM1: APP01 -> APP02
ITEM2: APP05 -> APP07
Scenario:01 :
Once APP01 & APP05 approves in first level. Then APP02 & APP07 approves . Then the process completes.
Scenario:02:
Once APP01 Rejects & APP05 Approves in first level. Then the SC WF does not move forward.
How can I move the WF process forward once a approver rejects.
Need your inputs.
Regards,
Jagan

Hello Markus,
what you describe does not correspond to condition standard determination to know if decision has to be checked or not.
Indeed, this evaluation is done by /SAPSRM/IF_WF_PROCESS_SBWF~IS_DECISION_ACCEPT_REQUIRED method from /SAPSRM/CL_WF_PROCESS_SBWF class.
Inside this method, the default behavior is based on decision of current process level:
- If it is not "rejected" or not "approved" (this means, if it is "inquired"), there is an interaction
- else, there is no interaction.
Then, for "rejected" or "approved" decision, a Business Rule evaluation is done in order to check if the document responsible need to accept the current decision.
If evaluation ID is true, acceptance by Contact Person is required.
I am currently not able to check workflow behaviour for partial rejection when no acceptance by contact person is customized.
I will see this next week.
Regards.
Laurent.

PO change version Approval/Rejection notification to requester

Dear SRM Gurus,
We are in stand alone scenarion of SRM 7.0 using process controlled WF.
We have received an request to send out notification on approval / rejection of and PO change version.
The PO's are created automaticaly from approved SC's and only the PO change triggers the approval WF.
I've already checked the IMG: SRM server > cross application > Event and event schema for alert management.
1. Define events: BUS2201 Purchase order is present with APPROVAL_PROCESS_DOC_APPROVED and APPROVAL_PROCESS_DOC_REJECTED
2. Define event schema for obj. type BUS2201 event schema PO the APPROVAL_PROCESS_DOC_APPROVED and APPROVAL_PROCESS_DOC_REJECTED with subcategory event APPROVAL_RESULT_NOTIFIC_NEW are set to event category NOTIFIC Message.
3. Define Recipient of notifications: PM Approve change version of purchase order - User Role CR contact person the options rejection and approval of application object are selected.
The users I'am using to test are the same as those who receive notifications for SC rejection/approval so I guess it's not connected to SU01 or PPOMA settings.
Still I don't see notification sent via SOST.
Any ides what I could check next please?
Thanks in advance for you help.
Michal

Hello Michal,
did you give the event schema created to corresponding transaction type ?
If you are expecting to receive notification during approval workflow, check OSS note [1395980 - No notifications of approval sent during approval process|https://websmp101.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=1395980&_NLANG=E]
For PO, you can also check OSS note [1572957 - PO change version reject notification not sent|https://websmp101.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=1572957&_NLANG=E]
Regards.
Laurent.

UWL - Reject & Approve Button

Hi All,
I have requirement where in I have to show Reject and Approve check-box column and Submit Decision button in the UWL iview itslef,I have followed the "Configure UWL" doc but im not getting it in my screen for the task.
Can any one provide a solution for solving the same?
Regards,
Vinoth.M

Hi Vinoth,
We are also having the same problem yaar...
can you knidly help us...
we need to display the approve and reject buttons in the iview; but in the link
Click to configure item types and customize views using a wizard
there is no way to include those buttons... what should i do...
Regards,
Vijay
Message was edited by:
Vijay

Workflow - split approved and rejected items for next step

Hi! I have just started building a simple approval workflow for any price variation of the catalog items. I have a question in regards to the handling of rejection and approval of items. Say I run the workflow which does the validation and it spits out 4 items with huge price variation which requires approval by the manager (using the Approve stencil). The manager logs in, review the items and mark 3 items for approval and reject one. It seems that using this Approve function, I can only proceed to the next step if ALL of the items are approved. Is there a way to be able to release the approved items leaving the rejected one behind? This is so that we can release the approved item first (which also means to check in the items) and leave the rejected item in check-out mode.
Appreciate your comments on the above.
Thanks!
SF

Hi SF,
Yes there is a workaround for dealing with the Approved and Disapproved Records by using the Process step instead of the Approve step.
Kindly follow the Elearning session below which will explain you how to go about this:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/90efe90c-b03f-2b10-65bf-e572fef651cb
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/60f28084-b90e-2b10-3eb6-d6565367048a
You can also refer the other related links that discusses such common problems:
Re: SRM MDM catalog
Hope It Helped
Thanks & Regards
Simona Pinto

Rejection of Item deletion in Approval workflow?

Hi,
How to handle rejection and approval in the following situation?
- when I delete an item , it will send a mail to PM(Project manager) and If PM approved , it will allow to delete that item.
Incase he rejected his request then item should not be deleted.
How to do this by using spd 2010??
Thank you.

Hi Praveen,
According to your description, my understanding is that you want to prevent items from being deleted in Approval workflow when the task was rejected.
Per my knowledge, the workflow created in SharePoint Designer cannot achieve this goal.
I recommend to create Event Receiver to prevent items from being deleted.
More reference:
http://bramnuyts.be/2013/07/18/prevent-items-from-being-deleted-using-an-eventreceiver/
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Approved invoices can not be edited - Approval process

Hi Experts -
I have recently raised an incident with SAP about Approval process - the complete message and support reply is as follows - but i believe we need a change in the approval process - if the approval required is only one but you have defined two people (Either or OR) in the approver list - the system should allow the document to be edited if one of the approvers reject it.
please let me know and i believe we need a change in design - unless otherwise a solid reason is given to justify the existing design
10.07.2009 10:32 Description (English) by SRS Manian
     We have created approval procedure for all the invoices which are entered into the system., The
'Accts' user enters the invoice into the system - the invoice comes for approval to 'Manager' user.
When the Manager opens the invoice via Alert window - he/she wants to modify certain information
(lines as well as Sales person) and approve it.
The invoice which gets opened from the alert window - does not allow the user 'Manager' to modify at
all. All the information on the invoice are greyed out.
The system should allow the user 'Manager' to modify the information. Since the manager has full
authorization to the system.
10.07.2009 10:35 Info to Reporter by SAP
     Dear Partner/Customer,
We have received your inquiry and are currently processing it.
You will be contacted with a solution or an update as soon as possible.
For further details regarding the phase your message is in at the
moment please refer to:
http://service.sap.com/%7Esapidb/011000358700000575782007E
Kind regards,
SAP Business One Product Support
10.07.2009 10:59 Reply to Reporter by SAP
     Dear Manian,
Thank you for contacting us.
When the originator sends the document for manager's approval, note that the at that stage, the document is still in the 'Approval Process'. This is because the system is waiting for the 'Manager' to 'Approve or Reject' the document. Hence, looking at the Document, it is still in 'Draft - Pending' Status.
When the document is in 'Draft-Pending' Status, the document is not available for editing, because the system considers that it is still in the waiting process. In your case, the manager cannot edit t he document.
To amend the document, an action is required from the approver either to reject it first. Once rejected, it can be amended and re-sent for approval.
I have checked our knowledge base and noted that there is an article which describes the approval process. Please refer to the Expert on Phone Wiki Article (March 2009) with title: Why a draft documen t in an approval process cannot be modified by the originator?
The link will provide the explanation:
https://www.sdn.sap.com/irj/scn/wiki?path=/pages/viewpage.action&pageid=88735894
I have also attached Notes 1321234 and 1111431 for your reference.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 11:59 Reply to Support Center by SRS Manian
     Thanks for the reply. The scenario is when the Manager receives the
document for approval, he wanted to edit and add it. Your reply (and
documentations) states that it needs to be rejected first before it is
available for editing. When it is gets rejected - the person who
orignated the document gets an alert and he can edit it. Here the
Manager must get an alert so that he can edit the Rejected document.
When the 'manager' rejects the document, and goes back to the alert
window to open the document - it is still greyed out !!
How does the 'manager' reject the document and edits it ?
regards
Manian
10.07.2009 12:11 Reply to Reporter by SAP
     Dear Manian,
If after the Manager rejects it and still the document is not editable (greyed out), it means that the document may still be in the 'Approval Process'. When it is greyed out, what is the status of the document in the header? Does it say 'Rejected' or 'Pending'?
If it is still in 'Pending' mode, please verify the number of 'Approvers' set in the 'Stages' tab of the 'Approval Template - Setup' window. If there is more than one user listed as 'Approver', and o nly 1 approval is required, the system provides an opportunity to other 'Approvers' to approve or reject the document. If in your case, the number of approvers is 2, and manager 'rejected' it, the sys tem still keeps the document in Pending status as it waits for another approver's decision to reject or approve it.
Also, verify the number of 'Approvals' required. If the number of 'Approvers' who have not rendered their decision is greater than or equal to the 'Approvals' required (e.g. approvers - 2, required ap provals - 2) the system keeps the document within the approval process. This is to allow the other 'Approvers' to decide on the document.
I hope this clarifies the behaviour. If you can provide us a step by step screenshot of the issue, this may help us to provide a more accurate response.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 12:28 Reply to Support Center by SRS Manian
     Hi:
The status of the document in the Header says 'Pending' and the status
below the document number says 'Suspended' - it is not showing as 'Draft'
Regards
Manian
10.07.2009 12:42 Call to Customer / Partner by SAP
     Performed on: 10.07.2009 10:41:59 (UK)
Contact person: SRS Manian
Status of discussion: Customer not reached
Subject:
Called the partner but currently engaged on another line.
Would like to hold a webex.
10.07.2009 12:42 Reply to Reporter by SAP
     Dear Manian,
I'm trying to call you but there was no response on your mobile.
When the header says 'Pending', then it means the document is still within the approval process. Please check the Approval Template and see the number of approvers and the number of approvals require d.
The number of approvals and approvers may be greater than 1. In this case, the system waits for other approvers to approve or reject the document. Once all the approvers have rejected the document, th en the document will be released and available for editing.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
10.07.2009 18:11 Reply to Support Center by SRS Manian
     Hi:
Thanks for the reply - i tried this and found out the following:
1 - In the approval templates - we had mentioned number of approvals
required as '1'.
2 - in the number of approvers - we had mentioned two users
Though the template requires only one approvals (Either or OR) the system
expects both of them to approve or reject -
Can u please let me why is this behaving like this - or is this is the
way it is designed ? - if this is the way it is designed - i beleive it
is wrong - weneed to give a solution to the customer
regards
Manian
11.07.2009 05:52 Reply to Reporter by SAP
     Dear Manian,
Thank you for the information. The behaviour is a current system definition documented as per Note 1321234. I have attached the said Note for your reference. When only 1 approval is required and there are 2 or more persons are allowed to approve the document, the document does not get automatically rejected when 1 person 'rejects' it. The system waits for other approvers to render their decision b ecause a person may still approve or reject the document.
The design is not an application error. If you would like to change this design, please post your requirement in our SAP Business One Product Development Collaboration
forum. You can find the forum in this link:
/community [original link is broken]
The forum is beingmoderated by members of the Solution Management team specialized in certain areas, according to the folder you are in. Partners can impact the design of specific features by posting suggestions and feedback at this forum. Kindly refer to Note 1028874 which describes more on the above process.
As the request will be handled through another process, we kindly request that this support message be closed.
Thank you for your understanding.
Best regards,
Lorna Real
Support Consultant
SAP Product Support for SAP Business One
SAP Ireland
11.07.2009 09:02 Reply to Support Center by SRS Manian
     Hi Thanks for the reply - however, the solution given doesnot address the
problem we are beingfaced with our client
Is there a Development Request we can raise so that this problem is
addressed in future
I am going ahead and confirming this Message though
regards
Manian
11.07.2009 10:04 Reply to Reporter by SAP
     Dear Manian,
Thanks for the information. I understand the customer's requirement. As previously mentioned, please log a development request in this link:
/community [original link is broken] This is from Note 1028874.
Unfortunately,we at the support centre does not have access to the list of development requests. Hence, kindly follow the process in Note 1028874.
I'm sending the message back to your side for confirmation.
Best regards,
Lorna Real
Support Consultant
Product Support for SAP Business One
SAP Ireland
SAP Notes
Number     Short text
0001035200
Issue can be solved via existing documentation
0001111431
Deleting rejected draft documents.
0001167635
Maintenance Policy (L)
0001321234
Status of a document rejected within the Approval Process.

Hi Gordon - thanks for the reply - i am sorry i never realized that the message i raised could be messed up like this - the following is a clear message with some paragraphs:
Hi Experts - I have recently raised an incident with SAP about Approval process - the complete message and support reply is as follows - but i believe we need a change in the approval process - if the approval required is only one but you have defined two people (Either or OR) in the approver list - the system should allow the document to be edited if one of the approvers reject it. please let me know and i believe we need a change in design - unless otherwise a solid reason is given to justify the existing design
SRS Manian We have created approval procedure for all the invoices which are entered into the system., The 'Accts' user enters the invoice into the system - the invoice comes for approval to 'Manager' user. When the Manager opens the invoice via Alert window - he/she wants to modify certain information (lines as well as Sales person) and approve it. The invoice which gets opened from the alert window - does not allow the user 'Manager' to modify at all. All the information on the invoice are greyed out. The system should allow the user 'Manager' to modify the information. Since the manager has full authorization to the system.
Reply to Reporter by SAP Dear Manian,
Thank you for contacting us. When the originator sends the document for manager's approval, note that the at that stage, the document is still in the 'Approval Process'. This is because the system is waiting for the 'Manager' to 'Approve or Reject' the document. Hence, looking at the Document, it is still in 'Draft - Pending' Status. When the document is in 'Draft-Pending' Status, the document is not available for editing, because the system considers that it is still in the waiting process. In your case, the manager cannot edit t he document. To amend the document, an action is required from the approver either to reject it first. Once rejected, it can be amended and re-sent for approval. I have checked our knowledge base and noted that there is an article which describes the approval process. Please refer to the Expert on Phone Wiki Article (March 2009) with title: Why a draft documen t in an approval process cannot be modified by the originator? The link will provide the explanation:
https://www.sdn.sap.com/irj/scn/wiki?path=/pages/viewpage.action&pageid=88735894
I have also attached Notes 1321234 and 1111431 for your reference. Best regards, Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland 10.07.2009 11:59
Reply to Support Center by SRS Manian
Thanks for the reply.
The scenario is when the Manager receives the document for approval, he wanted to edit and add it. Your reply (and documentations) states that it needs to be rejected first before it is available for editing. When it is gets rejected - the person who orignated the document gets an alert and he can edit it. Here the Manager must get an alert so that he can edit the Rejected document. When the 'manager' rejects the document, and goes back to the alert window to open the document - it is still greyed out !! How does the 'manager' reject the document and edits it ? regards Manian
Reply to Reporter by SAP
Dear Manian, If after the Manager rejects it and still the document is not editable (greyed out), it means that the document may still be in the 'Approval Process'. When it is greyed out, what is the status of the document in the header? Does it say 'Rejected' or 'Pending'? If it is still in 'Pending' mode, please verify the number of 'Approvers' set in the 'Stages' tab of the 'Approval Template - Setup' window. If there is more than one user listed as 'Approver', and o nly 1 approval is required, the system provides an opportunity to other 'Approvers' to approve or reject the document. If in your case, the number of approvers is 2, and manager 'rejected' it, the sys tem still keeps the document in Pending status as it waits for another approver's decision to reject or approve it. Also, verify the number of 'Approvals' required. If the number of 'Approvers' who have not rendered their decision is greater than or equal to the 'Approvals' required (e.g. approvers - 2, required ap provals - 2) the system keeps the document within the approval process. This is to allow the other 'Approvers' to decide on the document. I hope this clarifies the behaviour. If you can provide us a step by step screenshot of the issue, this may help us to provide a more accurate response.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi: The status of the document in the Header says 'Pending' and the status below the document number says 'Suspended' - it is not showing as 'Draft'
Regards
Manian 10.07.2009 12:42
Reply to Reporter by SAP
Dear Manian,
I'm trying to call you but there was no response on your mobile. When the header says 'Pending', then it means the document is still within the approval process. Please check the Approval Template and see the number of approvers and the number of approvals require d. The number of approvals and approvers may be greater than 1. In this case, the system waits for other approvers to approve or reject the document. Once all the approvers have rejected the document, th en the document will be released and available for editing.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi: Thanks for the reply - i tried this and found out the following: 1 - In the approval templates - we had mentioned number of approvals required as '1'. 2 - in the number of approvers - we had mentioned two users Though the template requires only one approvals (Either or OR) the system expects both of them to approve or reject - Can u please let me why is this behaving like this - or is this is the way it is designed ? - if this is the way it is designed - i beleive it is wrong - weneed to give a solution to the customer
regards
Manian
Reply to Reporter by SAP
Dear Manian,
Thank you for the information. The behaviour is a current system definition documented as per Note 1321234. I have attached the said Note for your reference. When only 1 approval is required and there are 2 or more persons are allowed to approve the document, the document does not get automatically rejected when 1 person 'rejects' it. The system waits for other approvers to render their decision because a person may still approve or reject the document.
The design is not an application error. If you would like to change this design, please post your requirement in our SAP Business One Product Development Collaboration forum.
You can find the forum in this link:
/community [original link is broken]
The forum is being moderated by members of the Solution Management team specialized in certain areas, according to the folder you are in. Partners can impact the design of specific features by posting suggestions and feedback at this forum.
Kindly refer to Note 1028874 which describes more on the above process.
As the request will be handled through another process, we kindly request that this support message be closed. Thank you for your understanding.
Best regards,
Lorna Real Support Consultant SAP Product Support for SAP Business One SAP Ireland
Reply to Support Center by SRS Manian
Hi Thanks for the reply - however, the solution given does not address the problem we are being faced with our client Is there a Development Request we can raise so that this problem is addressed in future I am going ahead and confirming this Message though
regards
Manian
Reply to Reporter by SAP Dear Manian,
Thanks for the information. I understand the customer's requirement. As previously mentioned, please log a development request in this link:
/community [original link is broken]
This is from Note 1028874.
Unfortunately, we at the support centre does not have access to the list of development requests. Hence, kindly follow the process in Note 1028874. I'm sending the message back to your side for confirmation.
Best regards,
Lorna Real Support Consultant Product Support for SAP Business One SAP Ireland

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