Remote Assistance Share Desktop Feature Missing
I'm using a W2k8 R2 server and remote assistance. I cannot get RA Easy Connect to work says Not Available. But I wanted to know if there were some steps I could take where I could share another users desktop without RA sending a ticket and asking for permission.
As the Administrator I would like to select the server, the user, and simply have the ability to control their desktop. Right now without the ticket being issued the feature of controlling the other users desktop does not appear to be an RA option bar.
I also installed the peer to peer feature for easy connect and enabled ipv6 but that only made the easy connect option available so its not greyed out anymore.
Hi,
Thanks for your posting.
Is there any error in event log?
Did you check this article for Remote Assistance in windows server 2008r2?
http://technet.microsoft.com/en-us/library/ee126163(v=ws.10).aspx#BKMK_Overview
Meanwhile, hope this helps:Windows Remote Assistance: frequently asked questions
http://windows.microsoft.com/en-us/windows/windows-remote-assistance-faq#1TC=windows-8
Regards.
If you have any feedback on our support, please click
here
Vivian Wang
Similar Messages
-
Hello to everyone i am using Win 7 Ultimate SP 1 and when i go to system properties -> remote settings all i get is the remote assistance dialog box and i can't find the remote desktop dialog box. I can see the remote assistance dialog box but i
can't see at all my remote desktop dialog box. Does anyone has any idea???????
i have tried almost anything. I have opened exceptions in windows firewall for remote desktop. I started the remote desktop services manually but nothing happend, i still can't see the remote desktop dialog box and that's odd because i can see my remote
assistance dialog box in system properties-> under the remote tab but as i said i can not see my remote desktop settings.
Plz help.....
Thanks in advance!Hi,
First, please try the SFC command to check if you any corrupted system files:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on
Windows 7
If this issue persists, it is recommended to perform system restore to get back to a previous time point to check what the result is:
System Restore - Windows 7 features - Microsoft Windows
Hope it helps.
Alex Zhao
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
Remote Assistance missing buttons
Hello,
I'm not sure if this is the correct forum to ask this question. I couldn't find anything related specifically to Remote Assitance. I'm running into a strange issue where the Remote Assistance window is missing buttons. For example, when
launching Remote Assistance with the /offerra switch, the Next and Cancel buttons are just simply gone:
The server I'm launching this on is running Windows Server 2008 R2 with Citrix XenApp 6.5 installed. This issue happens to the published app in Citrix as well as launching it on the server via RDP and via the Console. This was not an issue
until I installed Windows Updates back on 11/9. I removed all of the updates that were installed that day and it still results in the same. I uninstalled/reinstalled the Remote Assistance feature and that has done nothing. I've also tried
multiple accounts and using an account with a brand new profile - in case it was just a strange profile issue.
Any ideas??Hi Luke,
I just had the same issue but only on one server using local profiles... I created a local admin account and it worked under that account. Deleting and recreating my profile on the offending server has resolved the issue, although it was a headache
getting a new profile:
- deleted profile using local admin account (got an error about priviledges held by client)
- manually deleted C:\users folder and profile SID key (and .bak key) from 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList'
- after that logging on gave error 'Profile Service failed' then logged off
- manually created C:\users folder and the SID key again under above location, then I logged on successfully with a new profile and the buttons appear again in RA
There seem to be many people with this problem and several possible resolutions. See
http://forums.citrix.com/thread.jspa?threadID=263507&tstart=0&start=60 for some other options. One says to copy the msra.exe from a Win7 machine, maybe that will work?
Hope something here helps!
Cheers,
Simon -
Remote Assistance via RDS Gateway
Hi all,
any way to connect to a Remote Assistance session via RDS Gateway (re: way to embed / include and use an RDS Gateway)? My Googling / Binging has resulted in nothing.
Scenario - provide deskside support (Screen-sharing) to client(s) with already in-place and robust RDS RemoteApp farms. We're talking large-sized companies with a couple thousand PCs who are not going to turn 3389 on to the outside world, and leveraging
the already-in place security (RAP and CAP) and auditing / logging.
Seems like a fantastic idea to me. I'm hoping I'm not the first to think about it. :)Remote Assistance should work in this situation, internally. Could you please provide a little more detail?
I know companies that use Remote Assistance through VPN to remote sites if thats what you're asking. Office Communicator also has a built in 'desktop sharing' feature. THen theres always VNC, or Dameware etc.
MCTS, MCP, A+ Microsoft Partner -
Hi All,
I would like to use remote assistance to help my staff - after all that's what it's designed for
The problem I am having is that general users are not machine / domain admins.
When they send a remote assistance request to me, for me to do anything more than open notepad or the like the user is prompted to enter admin account creditials - which they don't have - so I have to go find them and type it in directly, hence making remote assistance nothing more than a convoluted support request email system
Is there a way a user can send a request, and the remote helper (that's me) enter the UAC admin credentials instead of the local user? Group policy or something...???
Thanks guys!
Russell.I found a solution & want to share with you. Please follow the below steps to configure UAC by using group policy so that it can apply to all machine.
Steps 1:Create
an OU (Organizational Unit) on your AD (active directory) & move the machine which you want to apply the GP (Group Policy) for UAC access on remote assistance.
Steps 2:Open
Group Policy Management Console on your AD machine and create a GP & link it to OU which you have created. Give a name to that GP & select edit.
Steps3:
Now go to this location
Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
And make the changes as mentioned below
Group Policy setting
Registry key
Default
Changes Required
User Account Control: Admin Approval Mode for the built-in Administrator account
FilterAdministratorToken
Disabled
User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop
EnableUIADesktopToggle
Disabled
Enabled
User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode
ConsentPromptBehaviorAdmin
Prompt for consent for non-Windows binaries
Prompt for credentials
User Account Control: Behavior of the elevation prompt for standard users
ConsentPromptBehaviorUser
Prompt for credentials on the secure desktop
Prompt for credentials
User Account Control: Detect application installations and prompt for elevation
EnableInstallerDetection
Disabled (default for enterprise)
User Account Control: Only elevate executables that are signed and validated
ValidateAdminCodeSignatures
Disabled
User Account Control: Only elevate UIAccess applications that are installed in secure locations
EnableSecureUIAPaths
Enabled
User Account Control: Run all administrators in Admin Approval Mode
EnableLUA
Enabled
User Account Control: Switch to the secure desktop when prompting for elevation
PromptOnSecureDesktop
Enabled
Disabled
User Account Control: Virtualize file and registry write failures to per-user locations
EnableVirtualization
Enabled
Now run ‘’gpupdate’’ on server & client side to verify. Enjoy
J -
Windows 8/8.1 Remote Assistance
Hi Microsoft
I have seen various post discussing the missing option for Remote Assistance in Windows 8/8.1.
Are there any news if the feature is going to come back or will I have to tell customers to this in another way?
Kind Regards
Hans Chr. AndersenI know this is very old but I’m trying to clean up old posts. Did you ever solve this? If so it would be good if you could post the solution to assist others. If not, at this
stage, as nobody has answered, I would recommend that you call Intune support if the issue still exists.
You will find your local Intune support number here
http://technet.microsoft.com/en-US/jj839713.aspx
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson -
Remote Control/RemoteDesktop/Remote Assistance
Can someone tell me the difference between Remote Control, Remote Desktop and Remote Assistance.
Thank you.Remote Control is CfgMgr 2012 feature and a computer could be controlled without a user beeing logged on if the feature ist activated within CfgMgr Client.
Remote Assistance is a Windows feature (and has to be activated). Here the user has to accept the request of the administrator and a machine cannot be remote controlled when no one is logged on
Remote Desktop,...well its Remote Desktop ;) -
Where do I find Offer Remote Assistance on Server 2012 Essentials
Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials? (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.)
From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain.
I have the Remote Assistance Feature installed on the server, and I have the group policy configured and active for workstations to allow Remote Assistance. I just cannot find in the Server 2012 user interface (which is of course based on the Windows
8 interface which I have not used yet), where the Remote Assistance option is.
In Windows 7, and Small Business Server 2011 Essentials, which is of course built on top of Windows 2008, I could click Start, then All Programs, then Maintenance, and "Windows Remote Assistance" was a shortcut there.
In Server 2012 R2 Essentials I can't find it anywhere. Even when I display the full Start "Menu" list on the new Start screen I can't find it. "Remote Assistance" does not show up as an option when I try to search for it in
the Start screen search box.
Thank you.Thanks everyone. I finally found it, but it's far less than obvious in any way. But first to address some of the other comments...
That's funny. The only way I've been able to find the tool on Win7 or Win8 has been to type "remote assistance" at the start menu, and then select the appropriate program.
I just rechecked 3 different Windows 7 PCs and both of my older Small Business Server 2011 Essentials servers (which of course are based on Server 2008). On all of them in the Start Menu, I can click Start, then All Programs, then I have a folder called
"Maintenance", then inside of that I have a "Windows Remote Assistance" shortcut along with several other shortcuts. Of course I know the interface changed in Windows 8 and Server 2012, but it seems odd they'd remove access to the tool
entirely without any way to get to it.
I just did this on my Windows Server 2012 Essentials, and it offered me the right selection, but then when I clicked that I got the message "Windows cannot find 'C:\Windows\system32\msra.exe'. Make sure you typed the name correctly, and then try again."
Funny that it obviously had the shortcut installed, but not the underlying program.
Wim.
I believe it may have been removed from the Server OS in 2012 in favour of using a Desktop to Offer Remote Assistance.
http://blogs.msdn.com/b/hyperyash/archive/2013/01/18/remote-assistance-in-windows-8.aspx
It was 'put back' in R2 so it seems.
Anyway, i went to Server Manager, installed Remote Assistance. Rebooted.
Went to search and found remote assistance.
Yes, mine is specifically 2012 R2 Essentials. After some additional Google searching, it does appear that there is no direct "shortcut" to Remote Assistance in Windows 8, and thus I'm guessing in Server 2012 R2. Everything I find on Windows 8 indeed
says to "search" for "remote assistance" as you guys have suggested and select it from the search results. The problem is that on my 2012 R2 Essentials server, when I search for "remote assistance" I only get one result, as shown
in the first screen shot here, which if I click it takes me to the 2nd screen shot, which is of course not what I want. (That's the settings for the server itself to allow remote connection into the server from outside. I'm trying to go from the server
out to workstations.)
Then i had to go to 'get help' which may be a change from before.
Chose to help from an invite.
Go to advanced options.
Not sure if this is what you want, or need?
Yeah, I knew how to get to the Advanced settings within the basic Remote Assistance tool. The "Invite someone..." option is not showing up in my search results when I search for "remote assistance" as you can see in the above screen
shot.
If I remember correctly, the feature had already to be installed manually in Windows Server 2008 R2, so this is not a new behavior...
Correct, yes, on my SBS 2011 Essentials servers I did have to manually install the Remote Assistance "Feature". But as mentioned above, once I did install the feature, then the "Windows Remote Assistance" shortcut still showed up
under Start/All Programs/Maintenance. At the very least I would have expected it to show up in the search results, which you can see by the above screen shot, it doesn't.
SO HOW DID I SOLVE IT?
I found that if I actually search for "invite someone" then that option shows up in my search results and I can click on it and it launches the remote assistance tool as in Robert's message and screen shots above. I don't know why this
option doesn't show up when I search for just "remote assistance" as in Robert's screen shot above, but it doesn't.
In the end, creating the desktop shortcut for msra.exe /offerra seems to be the most efficient. -
Remote assistance from Mac to PC
Hey, my mother occasionally has issues with her PC and asks for my assistance. Before, I just used the Remote Assistance feature in MSN Messenger and fixed the issue using my Dell laptop. Now that I have made the FANTASTIC move to a MacBook, I am looking for a way to give my mother assistance, and it does not seem possible through Microsoft Messenger on Mac.
Is there a way I can remotely assist my mother, on her pc, from my MacBook.
P.S. She is in Iowa and I am in Minnesota, in case that makes a difference in your suggestions. Also, she is running Windows XP and I am running Snow Leopard.
Thanks!I did download that earlier tonight, but I had not used it as I was unsure how to connect to my mothers computer in Iowa. I am not the best when it comes to networking, and this option looked like it would only help if my mothers comp was on the same home network as my own.
How do I connect to her since we are on totally different networks? I am utilizing a shared wireless connection, and she is using a wireless network I set up for her at my parents home. Ideas? -
CUCM 8.6 VPN Advance Feature Missing
As per the title, i have installed Cisco UCM 8.6. I am deploying SSL VPN on the router and Cisco IP-Phones as SSL client to be connected to CUCM.
I cannot find any VPN service/feature in CUCM 8.6 which i have recently installed. There is no VPN option under Advance features under CUCM OS administration. Also during issuer cert upload, there is no Phone-VPN-Trust.
Either i am missing a license feature here or might be some thing to do with Demo. Can one kindly assist me this .Regards.Thnx for the prompt response. Can you kindly tell me how to find out whether its restricted or not.
I am just saying its going to support 15 VoIP phone as i have not installed the licenses. and what do u mean by HTH and Java?
I cannot find any other feature missing from CUCM other than VPN -
Remote Assistance without user intervention
We use remote assistance on our windows 7 client. It's working fine. But sometimes i need to control a client without the need for a user to aprove.
I found the following link that might solved this issue:
http://community.spiceworks.com/how_to/show/1567
But the thing is, on the few windows 7 clients i checked, i'm missing the helpctr\...\...\ folder tree.
I searched for the helpeeaccept.htm and TakeControlMsgs.htm file, but could not find thm
So this seems to be for windows XP. Is there a similar solution for Windows 7??
ThanksHi,
Based on my understanding, Remote Assistance must need user's approval on Windows 7. This is by design.
If you have any inconveniences or suggestions, please submit your feedback to our Product Feedback Team :
http://mymfe.microsoft.com/Windows%20%207/Feedback.aspx?formID=195
Juke Chou
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.
Juke Chou
TechNet Community Support -
Application object for users to request remote assistance
Hi
I want to lock down my users' desktops by changing the Windows shell to Application Explorer but still want my users to be able to request a Remote Assistance session with the list of pre-defined operators.
I have my policy setup and my users' can go to the Remote Management section of the Adaptive Agent and from there, request a remote assistance session.
How can I do this without my users' having to go to the properties of the Adaptive Agent?
Thanks
rdcrgdacosta,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/ -
Can I sort PC names in most recent order in Windows Remote Assistance?
When I right-click Remote Desktop, I'm shown a list of recent machines to which I've connected. However, when I bring up Remote Assistance, the machines I've connected to are listed in name order. In most cases, I want to connect to the
machine to which I was most recently connected. Is there a way to change the sort order for this?Hi,
Please understand this sort order is by design. we can not change it.
Karen Hu
TechNet Community Support -
Share desktop with Microsoft Lync
Hi guys,
I was wondering if anyone knows how to share desktops with Microsoft Lync peers? I would like to be able to view as well as share my desktop. I have a working pidgin sipe configuration, but haven't come across any documentation indicating pidgin can work like lync (share/view desktops).
Any other ideas as to what I might try?
Thanks,
WalterThanks Holger. That blog is a bit over my head but also helpful. I had my network guy check our configuration on our Edge and 3478 UDP is open in both directions for the A/V service and IP so not sure what the issue is. As for our firewall, anything over
1024 should be allowed out.
In this particular incident, Microsoft sent me the meeting request and I initiated the request by clicking on the link in the email launching my locally installed Lync client. Microsoft tech then made me the presenter at which point I had the option to share
my desktop. It's at this point that the connection drops.
I turned on Centralized logging and clicked on the meeting invite from Microsoft one more time. The tech at the other end was not there of course but I did generate some traffic that I was able to view using Centralized logging. I determined that the traffic
is most definitely going through the Edge server at least in this situation.
I did find an error in the log that was interesting and have a question on. The error read:
ms-diagnostics: 1017;reason="Cannot route From and To domains in this combination";summary="Cannot route between the source and destination domains because
partner discovery is not enabled";external-domain="microsoft.com";external-type="domain-type-remote";internal-domain="mydomain.com"
";internal-type="domain-type-local";source="My edgeserver.com"
ms-edge-proxy-message-trust: ms-source-type=EdgeProxyGenerated;ms-ep-fqdn=fqdn of my Edge;ms-source-verified-user=verified
I took a look in Control Panel and under Federation and External Access --> Access Edge Configuration -->Enable partner domain discovery is NOT enabled. I am thinking
I should not have to have a Federation with Microsoft to have a Lync meeting and share my Desktop, correct?
I don't think turning this option on is a good thing because it looks like it will automatically establish a Federation with anyone and you lose control over which companies you want to Federate with. -
Windows Remote Assistance work?
Hi,
I collaborate with someone far away. I just bought a Mac and have found to my regret that the screen share function works only with other Leopard users. MSN Messenger for Mac does not have the Remote Assistance and Application sharing functions. Does the Messenger running on a Mac, but inside XP or Vista, have the Remote Assistance or Sharing functions?In the MS Messenger for Mac the Application Sharing and Remote assistance are disabled, so I was hoping before I install XP or Vista on my mac, to find out if it works when running XP or Vista on the Mac. As for why nit, I don;t know. I don;t know why it isn;t on MSN MEssnger for Mac so I was looking for a real world advisor.
Maybe you are looking for
-
Last night, I was listening to a podcast, and my Mac froze. The mouse would not work, and neither would any of the buttons, but the podcast continued to play as if nothing was wrong. I tried to turn it off and on with the power button, but it did no
-
Exporting to pdf with textboxes, having RTF enabled
I'm doing a lot of documents with editable text fields, but I can't seem to export to pdf, so that its possible to write in the fields with subscript and superscript in acrobat reader. I need to export the fields with Rich Text Format enabled. Is tha
-
Publish Site Changes Grayed Out
I'm having trouble publishing new pages to my website. Previously when I clicked on "Publish" the pages went directly to my MobileMe/iDisk account. iWeb would then ask if I wanted to tell others and/or go to the site. Now it tells me that my pages ha
-
Urgent Help on JAXB Validation - Please Help
I have an application that needs validation before marshalling a content tree. If the tree is not valid, I need to marshall the tree and look at the problem in the XML file itself. If it's a valid XML file, then continue as usual... These is the pseu
-
JmenuItem not going away when I click outside of the applet
Hi guys, I created a swing applet with JMenu and JMenuItem. If I click within the applet area, the JMenuItem will go away. But when I click out side of the applet, the JMenuItem will not disapear. How to fix this problem? Thanks in advance. yj