Remote Assistance Share Desktop Feature Missing

I'm using a W2k8 R2 server and remote assistance. I cannot get RA Easy Connect to work says Not Available. But I wanted to know if there were some steps I could take where I could share another users desktop without RA sending a ticket and asking for permission.
As the Administrator I would like to select the server, the user, and simply have the ability to control their desktop. Right now without the ticket being issued the feature of controlling the other users desktop does not appear to be an RA option bar.
I also installed the peer to peer feature for easy connect and enabled ipv6 but that only made the easy connect option available so its not greyed out anymore.

Hi,
Thanks for your posting.
Is there any error in event log?
Did you check this article for Remote Assistance in windows server 2008r2?
http://technet.microsoft.com/en-us/library/ee126163(v=ws.10).aspx#BKMK_Overview
Meanwhile, hope this helps:Windows Remote Assistance: frequently asked questions
http://windows.microsoft.com/en-us/windows/windows-remote-assistance-faq#1TC=windows-8
Regards.
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Vivian Wang

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