Remote Assistance missing buttons

Hello,
I'm not sure if this is the correct forum to ask this question. I couldn't find anything related specifically to Remote Assitance. I'm running into a strange issue where the Remote Assistance window is missing buttons. For example, when
launching Remote Assistance with the /offerra switch, the Next and Cancel buttons are just simply gone:
The server I'm launching this on is running Windows Server 2008 R2 with Citrix XenApp 6.5 installed. This issue happens to the published app in Citrix as well as launching it on the server via RDP and via the Console. This was not an issue
until I installed Windows Updates back on 11/9. I removed all of the updates that were installed that day and it still results in the same. I uninstalled/reinstalled the Remote Assistance feature and that has done nothing. I've also tried
multiple accounts and using an account with a brand new profile - in case it was just a strange profile issue.
Any ideas??

Hi Luke,
I just had the same issue but only on one server using local profiles... I created a local admin account and it worked under that account. Deleting and recreating my profile on the offending server has resolved the issue, although it was a headache
getting a new profile:
- deleted profile using local admin account (got an error about priviledges held by client)
- manually deleted C:\users folder and profile SID key (and .bak key) from 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList'
- after that logging on gave error 'Profile Service failed' then logged off
- manually created C:\users folder and the SID key again under above location, then I logged on successfully with a new profile and the buttons appear again in RA
There seem to be many people with this problem and several possible resolutions. See
http://forums.citrix.com/thread.jspa?threadID=263507&tstart=0&start=60 for some other options. One says to copy the msra.exe from a Win7 machine, maybe that will work?
Hope something here helps!
Cheers,
Simon

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Can anyone help me resolve a long running issue regarding Remote Assistance on Windows 7?
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Hi,
Based on my knowledge, To offer remote assistance to a remote computer, you must belong to the Offer Remote Assistance group on the remote computer.
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Andy Altmann
TechNet Community Support

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