Remote desktop (MAC) app freezes after a sleep/scree-timeout

Hello,
My company needs the Remote Resource Connection -> Remote Desktop Client to be used to connect to Windows (7) desktops over the Internet. The connection is through duo-authentication and once connected all works fine. Highly recommending the Microsoft
Remote Desktop for MAC therefore.
One small annoying glitch I found was when the MAC goes to sleep or screen shuts off (This happens about in a minute to save battery). Once the screen awakes, the Remote Desktop doesn't seem to be able to restore it state. What I notice is that the screen
for Remote Desktop is Frozen. MAC is not frozen, its healthy and all the rest of the apps seem to work fine, just this Remote Desktop app isn't. I will have to either kill the process from the command line (terminal) or just exit the Remote Desktop app (well,
its not frozen, the menus work fine) and restart the process of logging in.
Any advise to fix this issue? Or is this a bug and needs fixing? Please ask if you need further from me.
Thanks
Madu

Hi,
Would you please provide us the log file after you reproduce the issue. Also, please give us the timestamp you put your Mac to Sleep.
Thanks.
Jeremy Wu
TechNet Community Support

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Remote Desktop Connection stop working after upgrade from 10.5.8 to 10.6.1

I too could not connect to a W2K3 server with RDC 2.0.1 after upgrading from Mac OS X, 10.5.8 to 10.6/10.6.1. I have another Mac which is on 10.5.8 and connect fine with the same version of RDC 2.0.1 as well as other PC with Terminal Service Clients.
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Hi,
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Hello:
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Hi Andy,
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https://technet.microsoft.com/en-us/library/dn473006.aspx
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Mac Pro freezes after sleep, wont shut down, and 5870 issue

Hi,
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just wanted to update you guys on what the official stance of OWC is on this situation. I had the same problem like you guys. I have the 240GB OWC extreme pro SSD in my Mac Pro 3,1. When it goes to sleep, and i leave it sleeping for a day -- upon returning, it will freeze up with the spinning wheel of death.
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Press: return/enter.
Type: your password when it prompts you to, then press return/enter again.
You have successfully disabled hibernation! Go ahead and exit Terminal.
Also, some have chose to use the application SmartSleep, which is free online. http://www.macupdate.com/app/mac/26979/smartsleep
SmartSleep is an application that you can use to set the hibernation mode on your computer.
I apologize for the inconvenience. I sincerely appreciate your patience and understanding in this matter and hope you will continue to bear with us as our extreme SSD product line transitions through these evolutions and unforeseen road bumps. Please let us know if there's anything else we may do to help."
--I would like to add that the OWC SSD is great. And since Downloading smart sleep and disabling deep sleep aka hibernate, the issue has been totally resolved. Im pretty sure the terminal entry works just as well. But I liked the added convenience of the other features of smartsleep. So there you go guys.

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Hi ya.. just to let everyone know Apple UK Senior Tech support are aware of this error message that we are all getting as from today and are on the case....

Safari, Quicken Essentials, other apps freezing after installing Maveric

Okay, I installed OS X 10.9 when it first came out. Then started having issues with apps freezing, like Safari, Quicken Essentials and other apps.   I noticed this only after installing Maverick.   The only time the freeze would go away, would be after re-starting.    Then, it seemed the app would freeze again ONLY after I have been away from the computer for a while (maybe screen saver mode causes this issue?).   After not being able to figure it out, I un-installed Maverick and went back with TimeMachine and stayed away from Maverick thinking the issue would get fixed and letting bugs go by. I just re-installed Maverick a few days ago and the issue is still there. So, before I un-intsall again, I figured I would check here for any fix or if anyone else was having the same issue.
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Hardware Information:
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          iMac - model: iMac9,1
          1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
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Video Information:
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Audio Plug-ins:
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System Software:
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Disk Information:
          WDC WD3200AAJS-40H3A0 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 319.21 GB (131.14 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5670S
USB Information:
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          Seagate FreeAgent Go 1 TB
                    EFI (disk1s1) <not mounted>: 209.7 MB
                    MacOS FreeAgent Drive (disk1s2) /Volumes/MacOS FreeAgent Drive: 999.86 GB (198.29 GB free)
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FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.macpaw.CleanMyMac2.Agent.plist
          [loaded] com.realvnc.vncserver.plist
          [loaded] com.rim.BBDaemon.plist
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          Flash Player
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Internet Plug-ins:
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Top Processes by CPU:
               5%          WindowServer
               2%          System Information
               1%          firefox
               1%          EtreCheck
               1%          fontd
               0%          SymDaemon
               0%          plugin-container
               0%          loginwindow
               0%          com.apple.IconServicesAgent
               0%          ocspd
Top Processes by Memory:
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          238 MB mds_stores
          156 MB Safari
          147 MB com.apple.IconServicesAgent
          82 MB    com.apple.WebKit.WebContent
          74 MB    Finder
          74 MB    WindowServer
          49 MB    plugin-container
          41 MB    Preview
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Virtual Memory Statistics:
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          1.87 GB Active RAM
          480 MB Inactive RAM
          645 MB Wired RAM
          635 MB Page-ins
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JoeScafone wrote:
... Do you recommend something else that would take it's place?   Like a free program, since I paid something for CleanMyMac2.
No. Using CleanMyMac2 can result in deleting required system components that must not be deleted, and cannot be deleted using normal means. Reports of misery resulting from using it or similar "cleaning" utilities are common on this site. You should demand your money back.
OS X maintains itself very well. Periodic "cleaning" is not required and can only result in degraded performance at best; a corrupted and useless Mac at worst. The perceived need for aftermarket utilities is probably attributable to many new Mac users who became inured to them after years of using Windows PCs.
Though Norton / Symantec's garbage has a different purpose, it is capable of doing nothing beneficial will also cause the same results.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

All apps freeze after os x update

After I updated to Mavericks all of my apps open, but freeze. I have to force quit all of them just to get them to close. does aanyone have any idea how to fix this?

Try a Safe Mode boot ...
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
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Issue connecting through Microsoft Remote Desktop Mac - Yosemite 10.10.2 - Remote Desktop Mac 8.0.13

Hi there,
Recently at my office I have noticed an issue when I attempt to remote in using my MacBook Air. I can remote in using my iPhone & iPad, just not the MacBook.
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ANY help would be much appreciated.

Hi,
Can you run other application properly on your MacBook Air?
Never seen this kind of issue before. For a try check with other MAC device and verify the result. Also can reinstall the app. For further research please collect log as below.
Microsoft Remote Desktop>About Microsoft Remote Desktop>Send log via email
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Can't open mac app store after osx mavericks install

i just finished the install of OSX Mavericks, but for some reason i cannot open the mac app store, i tried restarting the computer several times and nothing, try to open it from the dock, applications folder, even terminal, and NOTHING, it jumps once on the dock and nothing, i dont know what to do please help!!!
macbook unibody 09

I have the same problem. The install seemed to go fine, it rebooted and the only APPLE app I can use is Safari and Itunes, The Mac Apple store freezes, Ibooks, Iphoto etc, all of them just lock up when I open them, even drop down items under the little Apple are frozen. I'm disgusted, any help would be appreciated.

Remote Desktop no longer works after update

I have a computer lab at my school. I have updated Remote Desktop 3.1 to my G-5 and all of my computers in my lab. Now I have lost all contact with my computers in my lab. Not one computer is recognized by my G-5. These are brand new Imacs with the new processors. I have scanned and refreshed the screen, and have had no success. Any help?

I am having exactly the same experience!
I have a G5 DP2.5, 2GB RAM...
I was able to view my console and the ARDAgent crashed.
I even went as far as archiving and reinstalling my OS...
removing ~/ApplicationSupport/RemoteDesktop
and the two plists in ~/Library/Preferences...
Here is what my console states upon launching of ARD 3.1 admin:
Nov 27 12:12:49 Omars-Bucephalus /Applications/Remote Desktop.app/Contents/MacOS/Remote Desktop: AgentListener thread error 0 Unknown error: 0
Nov 27 12:12:49 Omars-Bucephalus crashdump[1130]: ARDAgent crashed
Nov 27 12:12:49 Omars-Bucephalus crashdump[1130]: crash report written to: /Library/Logs/CrashReporter/ARDAgent.crash.log
I get this behavior even when I created a new admin user on this machine.
Is there anyway to decipher the crash log?
Please help...

Connecting to Remote Desktop Published Apps through RD Web Access not working

Hello,
I have configured an RD Gateway server. My scenario is like I have a windows 2012R2 server with all RD components (Gateway, web access, connection broker, session host) configured, since this is for a poc. Externally I can access rd web access portal (https://<servername.domain.com>/rdweb)
and can connect to the target server using "Connect to a remote pc" tab without any issue.
But I can't connect to any published app from "Remote App and Desktop". The error I recieve is "unable to connect to remote pc. please provide the fully-qualified name......."
At the same time I can see below errors in event logs related to connection broker:
Error 802:
RD Connection Broker failed to process the connection request for user domain\Administrator.
Error: Element not found.
Event 1306:
Remote Desktop Connection Broker Client failed to redirect the user domain\Administrator.
Error: NULL
Error 1296:
Remote Desktop Connection Broker Client failed while getting redirection packet from Connection Broker.
User : domain\Administrator
Error: Element not found.
Googling I could see some posts related to these issues, mentioning about to check the network connectivity between RDCB and the target server. I can defenitely say it is fine and already mentioned I can connect to the same server using "connect to
remote pc" tab.
Just FYI, I have this server as Amazon EC2 instance and the domain is configured as Amazon directory service. Can someone please help me at the earliest.. This is pretty urgent as my tasks are pending due to this issue..
Vysakh

Hi,
I have seen similar issues with Essential role installed, if it’s installed on the terminal server, please remove it.
Please also ensure involved machines are fully patched and keep port 443 of the TS server open.
When external users connect to the Web Access page, are they able to see remote apps? If not, please check whether user assignment setting is configured correctly for remote apps.
Are users able to open remote apps from internal network?
Here are some related links below for you:
RDWeb URL Access Works Successful but cannot open Apps Externally only Internally
https://social.technet.microsoft.com/Forums/en-US/144a0543-7a7c-4899-a674-0fd29dacab7a/rdweb-url-access-works-successful-but-cannot-open-apps-externally-only-internally?forum=winserverTS
RemoteApp Internet
https://social.technet.microsoft.com/Forums/windowsserver/en-US/70a819de-3338-4427-a1c3-e38ef99dd4b3/remoteapp-internet?forum=winserverTS
Configuring RD web access for public/external access
https://social.technet.microsoft.com/Forums/windowsserver/en-US/4396d3e9-2ac5-4d0b-baba-25471498a349/configuring-rd-web-access-for-publicexternal-access?forum=winserverTS
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Remote desktop (MAC) app freezes after a sleep/scree-timeout

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