Rented movie not present on Apple TV list

Just hooked up a new Apple TV yesterday. Downloaded a rented movie last night. When going to my library on the Apple TV, the movie is not present for selection. Went back to PC and movie plays fine there but in no way can I find how to get it to appear on the Apple TV. It doesn't even show the rented movie in the library list. I also have a number of home video's taken in MPEG4 that for whatever reason only one showed up in the Apple TV, library list and would play. I'm am not very PC adept and this is really bugging me. Either have to figure out what I'm doing wrong or decide to return unit before time runs out. I am running XP with SPII. I also have a ton of older home video taken in earlier format. Would I be smart to upgrade QT to "PRO" ? Any help would be greatly appreciated. ........... Hank G.

I've owned Apple PC's and devices since the original Macintosh, and have been a devoted and richly rewarded Apple stock owner since the late 90's. I still am an Apple devotee.
However, they messed up on this Apple TV and movie rental deal in a surprising manner.
Many of us buy Apple products for their simplicity of use, reliability, and beautiful design. It seems quite unlike them to have not adequately communicated this particular glitch (some of you more wonkish types enjoy browsing stuff that I, fortunately, only have to browse in the rare case of a problem such as this one).
Why would anyone have to research whether or not the Apple TV does what Apple says it does? They just DO what they say they will do, ... normally. In this case, they'll do it about two weeks or so after the release of the marketing materials and product.
This is not a failure of the consumers. Don't throw a vertebra out defending this mistake - it's not defensible. But it's also a mistake that will go away shortly.

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Purchased and rented movies not showing upon Apple TV

I can view either my purchased or rented movies on Apple TV. The only thing that shows up on the screen is a large white screen. Any ideas or suggestions?

DJBama wrote:
I can view either my purchased or rented movies on Apple TV
I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

Rented movie not appearing in apple TV 2

I've renetd a movie in from itunes and it's in "rentals" in Itunes on my computer. It does not appear in my library on apple tv despite the fact that my music and photos do. What am I doing wrong? Movies rented directly through apple tv work fine but because of my internet connection I want to rent them in itunes and watch them later on the TV

Thanks for the info. Youre right! I didn't realise my broadband connection had dropped out and the download had stopped. I'm on BB using a wireless modem as adsl and cable aren't available where I live. According to Apple this form of BB connection is the most unreliable for large downloads! wish I'd known before I bought the apple TV gadget.

Restore from time machine does not list all my backups. I know they exist but there dates are not present on the restore list. Any help appreciated.

Restore from time machine does not list all my backups. I know they exist but their dates are not present on the restore list. Any help appreciated. If I must use one of these older dates to restore, how do I then get the more current data off time machine?

Ok, so am i correct in saying that the steps to fix are as follows.
That's one option, but not what I meant by restoring in the time-travel view. The latter is what you get when you enter Time Machine.
is the fresh install not going to be able to "see" the time machine backups that I have at the moment.
It should, but sometimes people report that it fails. I'm not sure why that happens.

HT1657 cannot rent movie on itunes with apple tv

cannot rent movie on itunes with apple tv it tells me to go to itunes store on my desktop and everything is upto date here

Yes that's perfectly possible.
The drawback is the rental needs to completely download before it will stream to the Apple TV.
The advantages are it can then be watched on any Apple TV if you have more than one and can be watched as many times as you want (within the rental period) without needing to redownload it everytime.

HT1657 where does itunes store my rented movie, not showing up in library

where does itunes store my rented movie, not showing up in library

On your computer or your ipad?
Computer - Library>Movies
Ipad - Videos app

Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Rented movie not authorized to play on my apple tv

REnted movie now it wont authorize play back what is going on?

me to i have no clue wonder if others are having this issue

Streaming rented movies on ipad or Apple TV

Is it possible to stream rented movies after purchasing them? After sitting down with family I happily rented a movie from iTunes only to see that I have a 2h wait before we can watch it. I was surprised not to see it listed under purchased media. I didn't even realize that it was initially downloading. I frequently purchase SD episodes from my iPad or phone and access them from my Apple TV account. I am confused as to why I cannot do the same with a rented movie.

I appreciate the input. I gave iTunes another chance later that evening following the suggestions of others to use the Apple TV itself. Unfortunately the Apple TV does not always allow the rental of SD content which is usually cheaper and faster to download. I was still disappointed to see that even on the Apple TV the content did not stream and was required to download for more than an hour. The point of frustration is that rental content must be downloaded to any device at all. It is time consuming and unnecessary for something that is by definition temporary. It's not like it even has to be done that way. Many services allow streaming of rental content and even on iTunes if I were to purchase any of the same media it would be available to stream from any device on the same account. Some mentioned that they hate explaining that process. Apple used to be known for how intuitive its devices were. Known for anticipating new ways to use technology and the needs of its customers. It is ridiculous that there is a process to explain at all.

Rented movies not working

I just recently rented a movie on iTunes but when I tried to play it, it wouldn't work. I thought maybe it was a problem with iTunes, so I tried playing it in Quicktime but it still didn't work.
Then I noticed the rented movie wasn't showing up on my 'Purchased Items' list and that the cost of the movie hadn't been deducted from account. It is still listed under my 'Rented Movies' category, though. Is there something I can do to fix it...?
Message was edited by: RaDiGir

I have 4-5 mbps for Downloads. It works fine when opening websites and downloading large files from the Internet. I have set-up my IP to "automatically" as you suggested, even though I believe this was the default setting.
I changed the resolution in Settings > Itunes Store > Video Resolution from 1080p to 720p. Then I rented again "Salmon Fishing in the Yemen", (but now using HD 720p) and I get exactly the same error.
Then I changed it to Standard Definition and now is working. Basically what I have found out is that if I rent movies in HD 1080p or HD 720p it will simply not work.
I believe 4-5 mbps is very fast internet connection, so the errors above should not be appearing.
Feedback for Apple TV developers is to show estimated time for full downloads when using 1080p or 720p so the user can understand what is going on. Very frustrating as I just bought the Apple TV for watching HD movies. I have a 55" HD Sony Bravia tv ready to be used... !!!

ITunes rented movie not outputting Dolby Digital 5.1 audio

The problem with the downloaded movie (Real Steel HD) is
that the Dolby Digital 5.1 (English) audio is not being putput. The movie is only playing back in
"stereo" mode. When playing back on iTunes there are four audio tracks
to choose from:
1. English 1 (This plays stereo)
2. English 2 (NO SOUND) - I believe this should be the Dolby Digital track
3. French (This plays stereo)
4. Spanish (This plays stereo)
Neither of the two English tracks is outputting Dolby Digital 5.1 audio.
I have confirmed that my PC is capable of up to 7.1 surround sound and
my A/V receiver is capable of even more. I have updated both the ATI
Radeon 4500 driver and the Realtek drivers. I have tested and
confirmed that my PC is capable of outputting sound to all 5 of my
speakers and my subwoofer, HOWEVER when playing back the rented movie
in iTunes the maximum audio is stereo. I have the latest version of
iTunes installed, so that shouldn't be the problem.
I have also purchased another movie advertised as Dolby Digital 5.1
audio (The Bourne Supremecy HD) but I am afraid to begin my 24-hour
viewing period because of these audio problems being unresolved.
My question is: Are there known issues of movies purchased on iTunes
and played back on a Windows 7 PC not playing the Dolby Digital
tracks? If so, is there a fix for this via an iTunes settings change
or a Windows update patch?
From the four audio tracks that I listed above, I believe track 2 is
the Dolby Digital track, yet there is NO SOUND when that track is
selected.
Please help, as this is pretty frustrating when your movie night is ruined for the family especially after you've paid for and waited for the movie to download.

I managed to get my DD tracks working.
First had to update itunes to the latest version (10.7.0.21) to get rid of the out of sync sound problem
Then updated the realtek driver. There was an update directly in the realtek website (mine is the HD Audio): http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24& Level=4&Conn=3&DownTypeID=3&GetDown=false
After all that. I tunes wasn't allowing anymore to select the Doubly Digital 5.1 tracks (an improvement).
Then went to the windows properties for the realtek optical output and checked both options to allow application exclusive access and to have priority (http://dailykermit.wordpress.com/2009/09/11/windows-7-exclusive-device-control/)
After all this, I was able to enjoy my rental

Rented movie from PC towards Apple TV.

I rented Hitman today from the iTunes Store on my computer to be able to watch it on my Apple TV and my iPod touch. I'm getting this error message: "Hitman" was not copied to the Apple TV "Apple TV" because the Apple TV could not contact the iTunes Store to authorize. Please check your Internet connection, or try again later. I deauthorized my computer, re authorized it. Signed-out on my Apple TV then signed back in. Changed from wireless to ethernet. Nothing. I don't know what to do anymore. Isn't this supposed to work right of the batt? Wasn't the purpose of renting movies right off the computer was to transfer it on other Apple devises!? HELP!

I had the same problem last night when I purchased "Black Hawk Down". I noticed that the newly downloaded movie is identified as having "Fairplay Version: 3", while all remaining movies (purchased from iTunes), utilize "Fairplay Version: 2". (Right Click the movie in iTunes, Choose Get Info, Select the Summary Tab.)
Is your movie also showing Fairplay Version 3?
Apparently this is a newer version of the Digital Rights Management software/algorithm (sp?) and the Apple TV is not handling it properly.
Does anyone know if there is an update for Apple TV for this? Any help would be appreciated..

Rented movie not showing up on iPod Touch's "videos"

I just rented my first movie on iTunes and went through the process of "moving" it to my iPod Touch 2G. In iTunes it shows that it is now on my iPod, and I can see that my video filespace has significantly increased since the transfer. However, on my iPod, under "videos" the movie does not show up. The only items listed are two TV episodes which I earlier purchased and transferred. I tried moving it back to my computer, and then moving it back again to my iPod, but no luck. Any thoughts on how to access my rented movie on my iPod?

I have the same exact issue. Rented a movie yesterday. itunes downloaded it. it was in my library. i moved it to the device. I synced. it shows it is taking up space on my ipod but I cannot find where I can play it. Even installed the new 2.2.1 software and that didnt affect this. how do I play what I rented?

HT1657 rented movie not in itunes

I rented a movie and it started downloading. When I came back later I could not find it in itunes. I figured it just didn't download, but when I went to rent it again I got the message that I had already rented the movie. Any suggestions where I could possibly find the rented movie or how I should handle it? Thanks!

iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725

Rented Movies Not Authorized

All of a sudden I seem to have a problem viewing rented movies on my Appletv. Rented a movie on my G5 and synced it to Appletv. Went to play it at after a long time with the Spinning Gear got a message that " Not Authorized to Play This" on Apple TV. After a lot of playing tried to rent a movie directly with Appletv and now cannot do this either, just get the spinning gear. I can see the movies at the iTunes Store just not rent them. I can rent and view them on all my computers. Not sure what has changed any ideas where to look? Everything is current.

i was having flaky performance from my appleTV early on... i did a restore to factory setting then upgrade just to start from scratch and i stopped unplugging it to restart it and only use the restart from the menu... and my appleTV has been rock solid ever since. maybe it's just coincidence, but i firmly believe that yanking the cord out of the appleTV is just bad news... appleTV is basically a stripped down mac and you wouldn't yank the cord out of your computer a few times a week.. things would get corrupted like crazy.
if you are having lots of problems i'd advise you to do the same.. factory restore and stop yanking the cord to restart and only use the menu to restart instead.

Rented movie not present on Apple TV list

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