Repair Order Configuration

Dear All,
Can anyone explain me step by step configuration required for Repair order i.e
Maintenance of service material in OISD, req. class/req type config. What are the main item/subitem categories?
Regards
Ashish

Dear Ashish,
[Repair Order Config|Re: Repair&service Order]
[OISD|service notifiation 2 repair order]
[Req. Type/ Req. Class|service order - repair request]
Best Regards,
Amit

Similar Messages

In House repair order Configuration

Hi all,
I need the std configuration steps for in house repair orders.
Thanks in advance,
vikrant

Hi Vikrant,
The Configurations required for Repair Orders are as follows:
1. Transaction Type REPA with standard action profile COMPLAINT.
2. The Main Item Category is RREQ which has action profile REPAIR_ITEM.
2.1 Create a product of type service nag Name DIAGNOSIS, it should have item category group DGNS
2.2 U need to maintain Item category determination, which i think exist by standard.
3. In R/3 also maintain the same Order type REPA and the item category determination.
Refer Note 806768, it has listed all the required settings in R/3.
Regards,
Shalini Chauhan

Repair Order Process - o/b delivery from PO, need copy routine

Hi Experts,
We are configuring repair order process and while creating o/b delivery to Vendor from PO, need to check for GTS message and should be blocked that document for further processing in ECC. For SO to o/b delivery working fine using include program RV50B901 (routine 901, document type OR to LF, item category TAN). It is copy of 101 routine and added GTS code to block the documents in ECC if GTS is blocked for compliance checks.
For o/b delivery from PO, document type NB with item category L (subcontracting but in copy control, I don't see LB to NB rather LB to DL. Is it correct? I put a break point in routine 901 but it is not hitting that routine. Where can I look at to find correct routine to include GTS code?
I really appreciate your reply.
Regards,
Manohar.

Hi Manohar,
This is not really a GTS question, is it? You should ask in the MM forum.
Regards,
Dave

The System shows an Error while creating an Inhouse Repair Order

Hi Experts,
I am facing a problem related to An Inhouse repair Order. when i create an order the system shows me two errors
1. An error occurred in system during account assignment
2. An error has occured in the system while copying the document
What could be the possible problem with the order....
any help will be highly appreciated.....
Thanks in Advance.....

Hi vickee.sehgal ,
Can u please provide inhouse repair configuration settings in crm 7.0. I have requirement on this,i am not able to find relevant best practices.
Thanks & Regards
kishore kumar

Issue in Repair Order

Hi Guru's,
I am replicating the repair order scenario. I am trying to create repair order of document type RA and i did the configuration setting for item category IRRS to be coming for repair order.
In this scenario, System is throwing the error material does not exists for the plant. But this material is used so many times. I doubt that there is some issue in repair procedure (t-code--vorp). and what is the right item category(is it irrs or irrp or any other.)
in this scenario i am creating repair order and creating return delivery so that the stock will be coming to my plant for repair. I am not giving any loan item to the customer. Please let me know what is the right requirement type and requirement class.
Please suggest the solution for my repair scenario.
Thanks,
C Chaitanya
Message was edited by: G Lakshmipathi
Please use the subject effectively and avoid using "Please Help", "Urgent" etc.

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

CS Repair order Return and Loan Item - SWAP

Dear Experts
I have a question on Repair order
I had configured all proper setting for repair order
I can able to return repair item, send load item, return back repaired item and
system can able to create automatically a service order , can able to do issue and confirm
but i have a scenario
1) Bring back the repair item from customer location
2) as a replacement i need to send a new item
3) Repair the item which we brought early and keep in service ware house
for this what is the step to be followed
Regards
Raj

Dear Mahesh,
Sorry to confuse you
case 1
normal process ,
1)Bring back , to be repaired item from customer
2)Send replacement/Loan item to customer
3)repair the item from step 1 and return back the item
4)bring back again replacement/loan item from customer its fine for me
perfect working
case 2
1)Bring back , to be repaired item from customer
2)send a replacement item which is nothing but swap item
3) Repair the iten from step 1 and move to warehouse
for case one is that any special configuration needed
or just do only steps and do billing , does billing will be correct
Regards
Raj

Delivery related billing for repair order

Hi sdn,
Could you please explain how to do the delivery related billing for repair orders.
Earlier we my client was using order related billing for repair orders. Instead of that he wants delivery related billling.
We have done all configuratin settings
While doing the delivery the system is going to termination.
In earlier process IRPA IRRP IRRE IRAL item categories are determining in the repair order.
IRPA is relavent for price and billing
IRRE and IRRP relavant for returns delivery
IRAL item category relavant for delivery and not relavan for pricing
We changed the config settings for IRPA item category .we changed the IRPA item category relavan for delivery
When enter the VL01n the syetem is terminating program.
Due to this include L1PWF46 system going to terminate
Please advice how i will change the process into delivery related billing instead of order related billing.
Thanks
KV

I have done all configuration settings which were related to delivery related billing but still the program was terminated.This process related repair and service.
please suggest needful answer.
Thanks
KV

Issue in triage codes in reactive repair order

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Regards,
Lakshmi.Y

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

Repair Order - swap scenario

Hi I am working on 2 scenario, pls help.
Scenario 1 - SWAP (where a new product is issued to customer if the product which has come cant be repaired)
Item received >reapair started>product cant be repaired>service order should send back message to repaire order as "scrap 1>Repair order should offer scrap of received product (which is currently in the status of "under repair">once scrap>not returnable replacement of new product should be allowed>repair order will be closed.
FInal status in repair tab should be
return 1
scrap 1
delivered 1
Scenario 2 - Loaner ( where product can be repaired but will take time, so for the same temporary product is provided to customer.
Pls reply ASAP
Thanks !!

Hello Bharat,
Std return & repair process needs configuartion in SD module for SD order dcument type. We need to configure service order type in one SD module.Based on return order using Tcode VRRE, the repair order can be generated. With using user status you can set the status beyond repair.Scrap the material using std Materialscrapping process. Using User exit for ervice order create a soles of order with FOD( free delivery) condition record & deliver new material to customer..
Guess this helps.
Thanks
Vinay

Issue in creation of new line item in repair order-Reg

Hi all,
I have a query in Service Management Module of SAP while working in standard IDES System.
I followed the procedure given in the IDES material.
As per the standard system the fourth line item in the repair order should be automatically created, once the service order is technically confirmed and completed. In my case iam able to get the first three (Item Categories - IRRS,IRRE,IRRP) line items but even after completing the service order technically iam not gettin the fourth line item (IRAL). Only based on the Fourth line item we can create the Outbound delivery for the repaired item. After that the billing process need to be processed. My query is how to get the fourth line item automatically in the repair order after i technically complete the Service Order.
To brief you on the entire process that i have followed:
1. The QM Check need to be activated for the material.
2. Creating the Service Notification and the repair request.
3. Posting the GR of a piece of equipment to be repaired.
4. Processing the technical check.
5. Displaying the repair request and the service order.
6. Editing the Service Order.
7. Processing and Confirming the Service Order.
8. Technically Completing the Service Order.
9. Delivering the Repaired Piece of Equipment.
Then Comes the BILLING.....
In the above, after the eighth Step the Fourth Line item will be created automatically created but it DOESNT....
regards
Venu

Hi ,
Review your repair procedure and copy controls defined for this stage...mya be some thing is missing over there causing this behaviour.
As you told completion of Service order will determine the last item and enable us to delivery the item to customer...
Thanks,
sudhi

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

CRM 7.0 Repair Order: goods receipt against order stock

Hi gurús,
We are implementing CRM 7.0 Service and one of our business processes is Repair Order. We have done almost all customizing following Note 806768.
We have our repair orders replicated in ERP, where logistics processes take place without problems as far as we do not set special stock indicator to order stock at level item, therefore receiving and issuing products to be repaired into unrestricted stock. Processes are correctly updated in CRM.
The problem comes when we try to use order stock, as mentioned in SAP Help. Return to repair enters into unrestricted stock, even though it is supposed to entry order stock, with movement 653-E (Schedule categ. IR). When we try to deliver repaired product, movement 601-E (Schedule categ. IA), we are getting errors, since there is no order stock, and return and deliver are managed with two different item positions.
I suppose this is a logistics issue, not a CRM problem, but I would like any advice in case anybody has already dealt with it.
thanks in advance and take care.
Pablo

What resolution did you get for this issue? Did you do an enhancement?

Issue while creating repair order via IW52

Hi All,
I am facing an issue while creating a repair order from Service Notification.
In IW52 for service Notification , we have option of Create repair order in Action box of service notification, when i am clicking that i need to enter the sales order type.. when i am selecting standard order type KD01 or any other it is saying that
1)Order type KD01 does not have the sales doc. identifier "repair"
Message no. QM127
Diagnosis
You entered an order type that is not assigned to the sales document identifier "F" or "G" = repair order.
Procedure
Enter an order type that has the sales document identifier "F" or "G".
Where can we see sales document identifier in config ?
2. I would like know is there any setting where we can give default sales order type to service notification type ..
regards
giri

Dear,
Thanks for your inputs. It will be great help if you can let me know the below :
1) Diff between Repair order, spare parts order..
2)I happened to create a service order from a sales order following IDES Model for CS -4.6C / the service order type created is SM01 is created and my sales order type is OR .. now my question is there any setting where we assign Service order type to sales order type ???
Note :- In OIOL Tcode for SM01 Order type i have IRC Sales order document type linked ..
regards
giri

Repair orders using SD_SALES_DOCU_MAINTAIN

Hi all,
I'm trying to use the FM 'SD_SALES_DOCU_MAINTAIN' for creating repair orders. On runing the progrma i'm getting the following error message <b>'Only quantity 1 AU is allowed (Item 000010)'</b>.
I'm attaching my code here. If any one has worked on this FM before kindly guide me.
REPORT Z_REPAIRORDER_CREATE.
DATA: header_data         TYPE vbakkom,
      header_datax        TYPE vbakkomx,
      header_out          TYPE vbak.
DATA: item_data           TYPE vbapkom   OCCURS 0 WITH HEADER LINE,
      item_data_out       TYPE vbap      OCCURS 0 WITH HEADER LINE,
      item_datax          TYPE vbapkomx OCCURS 0 WITH HEADER LINE,
      partner_data        TYPE vbpakom   OCCURS 0 WITH HEADER LINE,
      return_data         TYPE bapiret2 OCCURS 0 WITH HEADER LINE,
      schedule_data       TYPE vbepkom   OCCURS 0 WITH HEADER LINE.
DATA: v_menge_g           TYPE vbapkom-menge_g value '1',
      var                 type vbapkom-zmeng   value 1.
*----Header data
header_data-auart = 'ZCOS'.
header_data-vkorg = 'SIPL'.
header_data-vtweg = '60'.
header_data-spart = '20'.
header_datax-auart = 'X'.
header_datax-updkz = 'I'.
header_datax-vkorg = 'X'.
header_datax-vtweg = 'X'.
header_datax-spart = 'X'.
*----Item data
item_data-posnr   = '000010'.
item_data-matnr_g = '000000000148670245'.
item_data-menge_g = v_menge_g.
item_data-zmeng   = var.
item_data-zieme   = 'LE'.
item_data-matkl   = '138'.
item_data-werks   = 'MUM3'.
APPEND item_data.
item_datax-posnr   = '000010'.
item_datax-updkz   = 'I'.
item_datax-matnr_g = 'X'.
item_datax-menge_g = 'X'.
item_datax-zmeng   = 'X'.
item_datax-zieme   = 'X'.
ITEM_DATAX-MATKL   = 'X'.
item_datax-werks   = 'X'.
APPEND item_datax.
*----Partner data
partner_data-posnr = '000000'.
partner_data-parvw = 'AG'.
partner_data-kunnr = '0000680818'.
APPEND partner_data.
CALL FUNCTION 'SD_SALES_DOCU_MAINTAIN'
EXPORTING
   i_vbakkom                       = header_data
   I_VBAKKOMX                      = header_datax
   WITH_COMMIT                     = 'X'
   I_CALL_BAPI                     = 'X'
   SUPPRESS_AVAILIBILITY_DIA       = 'X'
   STATUS_BUFFER_REFRESH           = 'X'
IMPORTING
   E_VBAK                          = header_out
TABLES
   IX_VBAPKOM                      = item_data
   IX_VBAPKOMX                     = item_datax
   IX_VBPAKOM                      = partner_data
   RETURN                          = return_data
Thanks in advance
Warm regards,
Roshan Basheer

Hi vijaya dasu,
Thanks for your reply; but 'LE' is the internal format for sales unit 'AU'.
Regards,
Roshan

Repair Order Configuration

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