Repair Order - swap scenario

Hi I am working on 2 scenario, pls help.
Scenario 1 - SWAP (where a new product is issued to customer if the product which has come cant be repaired)
Item received >reapair started>product cant be repaired>service order should send back message to repaire order as "scrap 1>Repair order should offer scrap of received product (which is currently in the status of "under repair">once scrap>not returnable replacement of new product should be allowed>repair order will be closed.
FInal status in repair tab should be
return 1
scrap 1
delivered 1
Scenario 2 - Loaner ( where product can be repaired but will take time, so for the same temporary product is provided to customer.
Pls reply ASAP
Thanks !!

Hello Bharat,
Std return & repair process needs configuartion in SD module for SD order dcument type. We need to configure service order type in one SD module.Based on return order using Tcode VRRE, the repair order can be generated. With using user status you can set the status beyond repair.Scrap the material using std Materialscrapping process. Using User exit for ervice order create a soles of order with FOD( free delivery) condition record & deliver new material to customer..
Guess this helps.
Thanks
Vinay

Similar Messages

CS Repair order Return and Loan Item - SWAP

Dear Experts
I have a question on Repair order
I had configured all proper setting for repair order
I can able to return repair item, send load item, return back repaired item and
system can able to create automatically a service order , can able to do issue and confirm
but i have a scenario
1) Bring back the repair item from customer location
2) as a replacement i need to send a new item
3) Repair the item which we brought early and keep in service ware house
for this what is the step to be followed
Regards
Raj

Dear Mahesh,
Sorry to confuse you
case 1
normal process ,
1)Bring back , to be repaired item from customer
2)Send replacement/Loan item to customer
3)repair the item from step 1 and return back the item
4)bring back again replacement/loan item from customer its fine for me
perfect working
case 2
1)Bring back , to be repaired item from customer
2)send a replacement item which is nothing but swap item
3) Repair the iten from step 1 and move to warehouse
for case one is that any special configuration needed
or just do only steps and do billing , does billing will be correct
Regards
Raj

Billing issue with repair order(RA)

Dear Experts,
I am getting the following two errors while processing a repair order type RA for product swap (no repairs),using 101 Accept repair stage in repair procedure for creating a credit memo (as per client's req).
Is tehre a work around, please suggest.
Error 1: 0196000023 010000 Billing not possible because repair is not yet completed
Technical data
    Tech. data details
     Client                                 100
     Group Number
     Sales Document Number                  0196000023
     Item Number of the SD Document         010000
     Schedule Line Number                   0184
     Counter in Control Tables              00
     Message Identification                 VF
     System Message Number                  184
     Output Type                            E
     Message Variable 01
     Message Variable 02
     Message Variable 03
     Message Variable 04
     Group Type                             F
Error 2: 0196000023 020000 The item is not relevant for billing
   Technical data
Tech. data details
Client                                 100
Group Number
Sales Document Number                  0196000023
Item Number of the SD Document         020000
Schedule Line Number                   0044
Counter in Control Tables              00
Message Identification                 VF
System Message Number                  044
Output Type                            I
Message Variable 01
Message Variable 02
Message Variable 03
Message Variable 04
Group Type                             F

Dear SAP Experts,
We are implementing SAP CS for our customer and I faced the same error while Billing the Repair Order. I had made an error in assigning the Transfer of Requirements correctly to each of the item category in the Repair Order.
By SAP standard, the status of the main item of the Repair Order will be changed to "Repaired" as soon as the Service Order is Technically Completed (TECO).
I had wrongly assigned the same Requirement class to both the main item and also the repair item. So the system was expecting there were 2 service orders created for the main item and the repair item. So when I TECO'd the actual Service Order, the main item status was changed to "Partially Repaired" and not "Repaired".
So I corrected the Requirement class, and assigned the class SE to the main item and the copy of Requirement class 204 to the repair item.
This solved the issue and once the service order is TECO'd the status of the main item in the Repair Order changed to "REPAIRED".
Then I was able to invoice the Repair Order without any issue. So please check the requirement classes assigned to each of the sub-items in the Repair Order.
Thanks,
Siraj

Issue in Repair Order

Hi Guru's,
I am replicating the repair order scenario. I am trying to create repair order of document type RA and i did the configuration setting for item category IRRS to be coming for repair order.
In this scenario, System is throwing the error material does not exists for the plant. But this material is used so many times. I doubt that there is some issue in repair procedure (t-code--vorp). and what is the right item category(is it irrs or irrp or any other.)
in this scenario i am creating repair order and creating return delivery so that the stock will be coming to my plant for repair. I am not giving any loan item to the customer. Please let me know what is the right requirement type and requirement class.
Please suggest the solution for my repair scenario.
Thanks,
C Chaitanya
Message was edited by: G Lakshmipathi
Please use the subject effectively and avoid using "Please Help", "Urgent" etc.

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

How to send replacements in Repair Order in SAP CS

Dear CS Experts,
We have a scenario where in we need to send replacements before repairing the returned goods. I have maintained the Repair Procedure as below and maintained all the item category customizings. But when I try to add this manual step of "Send Replacement", the system is not creating a replacement item for the outbound delivery.
I tried to automate this step by setting the "Automatic" flag, then the replacement item is generated by default. But then the system is not determining that this item is Delivery relevant. I had maintained all delivery relevant settings and also the copy control settings for delivery. Still I get an error saying that there are no delivery relevant item.
So I was just wondering how can we send replacements after the initial step of repair goods receipt. Any help is highly appreciated.
Send Replacement will actually create a Outbound Delivery item or it has to be achieved using a different movement type. Please help!!!!
Thanks,
Siraj

Dear CS Experts,
I think I have sorted out the issue.
I changed the Repair Procedure as below.
1. I create a Repair Order and enter 4 goods to be returned.
2. I want to send 1 replacement item.
So I add this manual step in the repair scheme for 1 item to be replaced.
3. So the replacement item is created. The mistake I was doing initially was that - I was trying to do this manual activity after the return delivery. After return delivery, the repair procedure has already gone to the next step of Start Repair. Hence this replacement FLAG was not showing.
4. Now I do the return delivery of the 4 goods.
5. I trigger the outbound delivery of the replacement item. The issue with the Outbound Delivery before was that - I have not assigned the correct Schedule Line Category to the replacement item category. I assigned the correct Scheduled Line Category as IA. Now the system allowed me to create outbound delivery without any issue.
In the outbound delivery I mention from which storage location this replacement item should be picked from.
6. After the outbound delivery of the Replacement Item - now I see the correct figures in the Repair Scheme.
From now I can proceed with the other steps successfully.
So to summarize - these are the steps which needs to be checked for Replacement Item Delivery
A. The Replacement Item Category should have the Scheduled Line Category IA assigned.
B. Adding the Replacement Step should be done before the Returns Delivery (with the repair procedure settings which I had).
I could sort out the issue now with the above two settings. I hope this could be helpful for others who are trying to sort out the same issue.
Thanks,
Siraj

Return Delivery for In-House Repair Order

When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted. This only happens with replicated orders.
Any ideas?

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

How could i enter 100 materials in the single line item in the repair order

Hello SD Guru's
The below requirement is related repair process.Can you please suggest how i can go head.
I have a one requirement related to repair process in SAP SD. As of now the the repair order creating for only one material in the single line item. But the requirment is if they returned morethan 100 material from same customer, how to process that in systme prospective and standard SAP.
The standard SAP working based on single material for each line item so that the repair indicatior is triggered for that single material only. So how cound i enter multiple materials in the single line item and how could i create 100 materilals in the sigle line item and how could the repair indicatior triggered for that line item which is having 100 materials
Thanks in advnce
Thanks
KV

Hello Chakrapani,
Thankyou for your quick responce.
How it could be possible if it is possible in SAP.
Can you please suggest how can we achive in this scenario.
Thanks & Regards,
KV

Repair order with reference to service nitification.

Hello,
I want to create repair order with reference to service notification S1. but when I click create repair order in action box nothing happens. could any one of you help me in sloving this. where is the link missing in customizing. can you help.
thanks in advance

Hi
Check out the config in Action box
Plant Maintenance and Customer Service - Master Data in Plant Maintenance and Customer Service - Maintenance and Service Processing - Maintenance and Service Notifications - Notification Processing - Additional Functions - Define Action Box
execute it
Select and execute
Define Follow-Up Functions (Generated Tasks/Activities)
Select your notification type, and go for activities, maintain the fields notification type (S1), Fk (0031), scenario, sort no and description.
- Pithan

Issue in triage codes in reactive repair order

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Regards,
Lakshmi.Y

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

Handling Status of Servicable Material on Repair order Manually

Dear All
Is it possible to change the status of servicable material from Under repair>repaired>for delivery manually without using service order for the reapir order.
My scenario is that i am using Notification for the purpose of generating repair order and service order.
I create repair order for the purpose of tranfer of posting to different location and manage the status while creating service order revenue based directly from Notification as i need to create quatation for it and generate sale order and billing for the service order.
thank you
Nomi

Dear PeteA
I am using reapir order for moving my servicable meterial to different processes of return and repair processing.I am not using service order from the reapir order as what i think is that service order generating from repair order is only used for non revenue bearning,Am i correct?
Sir my other question is I create quatation > standard sales order>delivery--> Billing for the component which i sell for my service order.Issue is that When billing document is generated system post material in debit & sales value in credit on service order. Resultantly order total value shown in negative and negative value cannot be settled told by CO consultant.
raw mat Cr
Customer Dr
Sales cr on (service order)
Thank you,
Nomi

CRM Repair Order Replication to R/3

Hello All,
Iam trying to replicate CRM In House Repair order
to R/3 the Usage is RSUB for the Repair Request.
R/3 Repai Order has R101. And when i transfer the
the CRM Repair to R/3. R/3 says no item category found.
Iam not able to map RSUB in R/3... If i do then
the R/3 Repair Order is not created.
Please Advice!!!
Regards
Bhuvan

Hello Pratik/All,
I did that but as of iam only able to replicate the Return for Repair item
RSUB to R/3. How do i replicate the OUtbound Delivery Item and also
the Billing Item.
Becuase the Standard R/3 RA Order has a Rapair procedure assigned to it
and it gives 4 line items Repair Request,Return for Reapir, OUtbound Delivery
and Biling as items.
In CRM if you see the Standard Repair Order REPA it has only
two Buttons Return for Repair and Daignosis Item...
Do i have to replicate all the 4 items to R/3 for this Scenario to work ???
Iam only able to replicate Return for Repair (RSUB) with the Standard
Order... Please Advice!!!
Regards
Bhuvan

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Issue in creation of new line item in repair order-Reg

Hi all,
I have a query in Service Management Module of SAP while working in standard IDES System.
I followed the procedure given in the IDES material.
As per the standard system the fourth line item in the repair order should be automatically created, once the service order is technically confirmed and completed. In my case iam able to get the first three (Item Categories - IRRS,IRRE,IRRP) line items but even after completing the service order technically iam not gettin the fourth line item (IRAL). Only based on the Fourth line item we can create the Outbound delivery for the repaired item. After that the billing process need to be processed. My query is how to get the fourth line item automatically in the repair order after i technically complete the Service Order.
To brief you on the entire process that i have followed:
1. The QM Check need to be activated for the material.
2. Creating the Service Notification and the repair request.
3. Posting the GR of a piece of equipment to be repaired.
4. Processing the technical check.
5. Displaying the repair request and the service order.
6. Editing the Service Order.
7. Processing and Confirming the Service Order.
8. Technically Completing the Service Order.
9. Delivering the Repaired Piece of Equipment.
Then Comes the BILLING.....
In the above, after the eighth Step the Fourth Line item will be created automatically created but it DOESNT....
regards
Venu

Hi ,
Review your repair procedure and copy controls defined for this stage...mya be some thing is missing over there causing this behaviour.
As you told completion of Service order will determine the last item and enable us to delivery the item to customer...
Thanks,
sudhi

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

CRM 7.0 Repair Order: goods receipt against order stock

Hi gurús,
We are implementing CRM 7.0 Service and one of our business processes is Repair Order. We have done almost all customizing following Note 806768.
We have our repair orders replicated in ERP, where logistics processes take place without problems as far as we do not set special stock indicator to order stock at level item, therefore receiving and issuing products to be repaired into unrestricted stock. Processes are correctly updated in CRM.
The problem comes when we try to use order stock, as mentioned in SAP Help. Return to repair enters into unrestricted stock, even though it is supposed to entry order stock, with movement 653-E (Schedule categ. IR). When we try to deliver repaired product, movement 601-E (Schedule categ. IA), we are getting errors, since there is no order stock, and return and deliver are managed with two different item positions.
I suppose this is a logistics issue, not a CRM problem, but I would like any advice in case anybody has already dealt with it.
thanks in advance and take care.
Pablo

What resolution did you get for this issue? Did you do an enhancement?

Repair Order - swap scenario

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