Repair quotation

Hello,
I am trying to create replacement process using Repair order concept. I need your help in understanding the standard process to use Repair procedure 0002 (replacement). How is 0002 procedure used and which scenario is it used.

Hi V,
Follow the link :
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDSLSOASCO/SDSLSOASCO.pdf
In the above link goto page #: 43 where you will be able to see the flow diagram of the repair order process.
With regard to the replacement process, refer the flow diagram and in that, after Technical Check of the Product there are two options:
Option 1: To repair the product
Option 2 : To scrap the product, as there is no use in repairing it.
                Option 2 further branches in to ways of handling A & B
                Option A: To scrap the product and in turn giving credit memo to the customer
                Option B: To scrap the product and send a replacement product to the customer.
Also there is a seperate case wherein the product that has come for repair if under warranty then replacement of the product is possible.
regards

Similar Messages

Returns and Repairs in CS

Hi,
I am creating the following cycle-
Service notification--> Repair Quotation
Then i create a Repairs order with reference to teh quoatton created earlier- and carry out returns delivery.
The problem is that when i go to the repairs screen ,it does not create a service order automatically for the returned material
Is something missing?
Also, Is it possible to create a quotation from an inhouse repairs order?
Let me know
Thanks

Hi
It seems you do not have the required access. Please discuss with your basis guy and ask him to give you SAP-ALL access. I think you would then be able to mainatin new items.
Thanks,
Rajbans

Xperia Z1 got entered by water

Hello Sony, would like to raise my concern regarding my xperia z1 phone. During my underwater picture taking (2 to 3 ft of water deep when xperia z1 was submerged) my phones front camera suddenly got blackout, the only left was the three dots. I was able to press the middle dot which we know the home button. And the phone did go to the home screen. Then i press the camera back to bring me back to the camera to take picture. Same thing happened only black screen i saw, then l press again the home button to bring me back to the home screen. The phone again was able to go to the home screen mode. The phone front camera was acting really weird so I decided to turn off my phone. After truning it off, I then turn it on. My phone now is unresponsive, phones noy turning ON. I then decided to get out to the pool and check the phone. when l open the flaps from left to right and take out the SD card and sim card I notice that there is water in each of these SD and SIM. this means that my phone got penetrated with water. I dont understand I was able to close the flaps before submitting the device to the pool but why water got into my phone. now After 4 hour (as I type this statement) it has been 4 hours since it happened and i notice that the front camera and main camera has moisture on it. Hope to receive your feedback. I am a true fan of Sony but this time it failed me. Please give me feed back ASAP. Thank!!!!!!!!!!!!!!

Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
I had a similar problem, sent it Sony and got a very standard response saying it wasn't their fault. They couldn't even bother to send me an individual letter

CS Repair at Plant with Collection from Customer and Quotation

I'd like to incorporate the creation of a quotation with a pick up and repair from customer process. But am encoutering a few obstacles. Can anyone suggest a process to incorporate what I'm trying to do? :
1.     IW51 Create notification
2.     IW52 Create repair (sales) order from notification (Sales Order type YDAS) allowing receipt into plant and delivery back to customer of material.
3.     VL01N Receive material against sales order in a Returns delivery (Delivery type YDLR)
4.     Generate Service Order from Repair Sales Order (Order type SM03) , strip and inspect the material.
5.      Record Time and Materials to be used IW32 and generate planned costs.
At this point I'd like to generate a quotation in DP80 for approval but get an error:
"Quotation creation only relevant for revenue bearing service orders"
OK. So if you change order type SM03 to allow this then you can't do step 4 i.e. Generate Service Order from Repair Sales Order (Order type SM03).
I can get round this by creating a service order with order type SM02 and then create a quotation from DP80 before returning to step 4 and completing the process below but this is not ideal!
6.     Confirm Operations IW42
7.     Technically complete order IW32
8.     Send equipment back to customer VL01N with order type YDLF
9.     Collate Time and material used on repair order DP90
10.     Create billing document VF01

Use best practice scenarion H77

Quotation for Repair

Hello Gurus,
I am working on Repair Service Order for customer returns.
Scenario is first creation of a Repair-Return Order (RA) & then creation of a Service Order in the background for repair.
Service Order allowing me to create a bill using DP90 (Resource related billing) but not the quotation for that.
Can I create a Service Quotation from Service Order for Chargeable repairs using DP80 transaction ?
Prompt response will really be appriciable.
best regards
Ravi

Hello Bala,
I have checked the settings of DIP profile. It allows me to create Quotation for Std with Revenue order type but not for a Repair order.
Surprisingly, for the repair order it allows me to create bill. My settings for Quotation & for Bill are same.
Pls suggest, if there is any other control which I should check.
regards
Ravi

Sales Order Updation when a Quotation is saved

Hi All,
Kindly help me with this.
I have the following scenario : A Quotation (ZQR) is created with reference to a Sales Order (ZRPR). The current requirement is that if the status of the Quotation is put to "Accepted" and the quotation is saved, then a new line needs to be added to the ZRPR Order on line 1000 through "Repairs" with repair action = '109' (i.e Debit), Material = 'LABOR', item Category = 'ZSER' and Quantity = 1.
Is there any way so that i can update the Sales Order when the Quotation is Accepted and is saved??? Please help.
Thanks,
Vijay

Hey,
You could use workflow to automatically create a Sales order when a PO is saved.
-Kiran
*Please mark useful answers

Keyboard quotation errors

Hello,
I'm receiving ( Apple Mail ) emails back that I've sent… and the (‘) key stroke is coming back as an (?)
A line may read as follows: “I?ve no idea ?what? is happening…”
It looks fine when I send it, but it returns with ‘question marks’ instead of a ‘single quotation mark’
Any help would be most welcome.
MiL

Hi, Melvin. If your keyboard is typing a lot of numerals instead of letters, press the Num Lock key (F6) to turn off Num Lock.
If that's not the problem, connect a USB keyboard to the Powerbook and see whether it misbehaves in the same way. If it does, there's a software glitch behind the problem. To confirm that, boot to a CD or DVD. If the problem disappears, software on your hard drive is definitely at fault. In that case, while booted to the CD, run the Repair Disk and Repair Permissions functions of Disk Utility to square things away on the internal HD. Failing that, an Archive and Install of OS X should put things right.
If a USB keyboard behaves properly when connected, your built-in keyboard or its connection to the main logic board has gone bad. To determine which it is, release the keyboard, flip it over onto your Tibook's wrist rests, and gently disconnect its ribbon cable from the logic board, then reconnect it. Put the keyboard back and test again. If the problem persists, replace the keyboard.

Subject Profile for InHouse Repair

Dear Experts,
I created a in House Repair in CRM GUI with subject for Reason, Cause and Correction Measure. When I created a In House repair in SAP CRM GUI I can see my catalog, but no in WebGUI.
Which is the reason?.. I don't category, because I need 3 different field with diferent value (any relationship)...
Regards,
Lyda

Dear Ankush,
Thanks for your reply.
What ever you have said is the standard approach to assign subject profile to transaction type. I have done this step but i cant see any field to get these values(Reason Codes) in transaction (AG). In case of Lead and Opportunioty under the status itself reason field is available and getting the reason codes which i defined under my subject profile.
I havent see any reason field in Quotation in GUI, But In case of Portal reason field is available but the reason codes which i specified is not showing over there, just to give you more information about this issue, Even if you Observe the catalogs which is provided by SAP there is no std. Catalog for Quotations or there is no std subject profile for quotations. I tried to use other catalog or subject profile to quotation its not work then i created all with Z starting from catalog to subject profile and assign to Quotation but still it not works.
Any inputs from your side will be helpful.
Thanks,
Kumar.

Nokia n95 display crash repair

Kindly help me to repair my nokia n95 display crash . How much it will cost in India. I am from Imphal.
Moderator note: E-mail address removed.
Message Edited by wildreamer on 01-Nov-2009 06:36 AM

Contact your local Nokia Care Point and request a quotation.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

Quotation for Sevices

Hi Experts,
I have created PR for unplanned services and maintained Overall Limit and expected value.
Then I created RFQ with reference to this PR where I can change PR overall limit value..
I don't want this.
What should be the configs?

Hello Bala,
I have checked the settings of DIP profile. It allows me to create Quotation for Std with Revenue order type but not for a Repair order.
Surprisingly, for the repair order it allows me to create bill. My settings for Quotation & for Bill are same.
Pls suggest, if there is any other control which I should check.
regards
Ravi

In-house Repair with ERP billing

Hello,
I'm trying to create a process beginning with a repair order in CRM and ending with billing in ERP.
This is the process as I envision it:
1) Create repair order.
2) Create return request item in repair order.
3) Create inbound delivery, then goods receipt (ERP).
4) Create diagnosis item in repair order.
5) Send quotes to customer.
6) Create repaired item delivery item in repair order.
7) Create outbound delivery, then goods issue (ERP).
8) Create service confirmation from repair order.
9) Create invoice from service confirmation (ERP).
Here are my concerns:
1) Does a repair order replicate into ERP as an internal order? Does it matter?
2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?
3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?
4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.
Thanks,
Ofer

Hi Ofer,
please see my answers below.
1) Does a repair order replicate into ERP as an internal order? Does it matter?
Yes the order can be replicated to ERP as an internal order. Please look in SPRO for node "integratin with controlling" I believe. You have to do some config to enable this. This is required to track the cost of your repairs.
2) Some customers will not exist in the ERP system. Is there a BADI to change the sold to that goes into the ERP return order/internal order?
I am not sure why customers would not exist in ERP since your receipt has to happen in EPR via the return item.
3) To send quotations, is it possible to do that straight from the repair order, or do I need to create follow up service quotation documents?
You could just design a form that send the diagnosis items value (and the associates spare parts and other information) from the repair order. You could base the quote to be triggered based on the status.
4) Can the invoice include information from both the service confirmation and the outbound delivery? for example, I'd like to bill service parts and products which would be on the service confirmation, but also freight related to the outbound delivery item.
---Not sure about the confirmation (you can create debit memo from the confirmation which), but you can create a item from the repair order that ships to the customer after repair. You can pass the service charges with this line to ECC and the add the delivery charges in the billing document from the delivery as well.
Hope this helps.
Thanks,
RB

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

N76 can it be repaired?

Guys... I have a N76 cell which is in worst condition.now i have kept it as an antique piece in my leaving room, so i wanna use it back.
:Both display are broken(inside main display and the outside mounted on Flap)
:The cell lost its silver color, key pad has become hard.i think i used it for only 6 months but it wonderful device.
if it can be Repaired then please let me know the price(at least approx price). so that i don't have to empty my wallet in Nokia store
can any one tell me whether it ll be repaired
Solved!
Go to Solution.

It is difficult for anyone here to give you an accurate answer to your questions without the benefit of being able to see and touch your phone. The best thing for yo to do is to get a quotation from your local Nokia Care Point before you decide. This is the only way you will know for sure.
If the phone is in pretty bad condition like you say it is, it is usually cheaper just to get a replacement.

Difference between service order quotation and service contract quotation

Hi,
Can any one differentiate service order quotation and service contract quotation??
appreciated with points
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Can't repair an error on external USB HDD

i've been using the original fujitsu HDD that came with my macbook as an external hard drive, enclosed in a USB 2.0 enclosure
it suddenly died on me, my system can't recognize it citing an error
i tried disk utility and it can not repair the external drive
i tried booting using the mac os x install disc to open disk utility, still it can not repair the said drive
Errors after repair:
The underlying task reported failure on exit
and
1 non HFS volume cheched:
1 volume could not be repaired because of an error
any technical advice/help would be appreciated
thanks a lot

Open /Applications/Utilities/Terminal. (If your account is not an admin account, first make it one, in >System Preferences...>Accounts>ACCOUNT NAME. It will require logging out and logging in again. You can remove the admin ability when you're done, if you want.)
Copy the following blue text in to a text file, then replace VOLUME NAME with the name of the drive you are having problems with, but LEAVE THE QUOTATION MARKS. Next copy it into Terminal, press enter, and type your password. You won't see any indication of typing anything for your password, which is normal.
sudo chown -R `id -un`:`id-gn` /Volumes/"VOLUME NAME"
Next, repeat the copy/paste procedure, with this blue code:
chmod -R 755 /Volumes/"VOLUME NAME"
That should fix your problems with the external drive.
Good luck!

Repair quotation

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