Replaced iPhone5 and my photos haven't downloaded properly, they come up as a white screen with a loading icon. Been like this for 1 month now.

Hi,
My iPhone 5 was backed up on iCloud, when I got a replacement and went to back it up it seems to have left out my photos. When I try to look at my old photos they come up with a white screen and a loading icon. Does anyone know how I can fix this?
Thanks

Call Apple and asked to be transferred to "Customer Relations." Explain everything to them and the will take care of you. Make sure you have all your documents and case numbers when you call.
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Replaced iPhone5 and my photos haven't downloaded properly, they come up as a white screen with a loading icon. Been like this for 1 month now.

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