Replacement of iphone5 on warranty.

My iphone5 had some screen issues and is still currently under 1 year warranty.
I would like to know if my replacement set will be a new set or one that is being refrubished(used before).

Sorry, there is no way to tell. Not even the genius bar staff can tell. All replacement iPhones come in a white box, and since all refurbished phones get new cases & batteries, they are indistinguishable from new.

Similar Messages

I just got my replacement iphone5 but i am not satisfied that because the battery backup is worst and the one of the speakers have not working so i have doubted that its a brand new or refurbished one. i replaced it in the warranty period

hi i just got my replacement iphone5 but i am not satisfied that because the battery backup is worst and the one of the speakers have not working so i have doubted that its a brand new or refurbished one. i replaced it in the warranty period

thanks for the information about speakers. and i mean the battery back up the battery i always getting lower even im not use. and can u pls tell me how to check this as a brand new or not. b'coz in the store they gave me replacement phone without boxing. the phone was coverd by wrap and they never give any receipt for this

If i replace my iphone5. will i get a new iphone5 with box and all new accessories?

if i replace my iphone5. will i get a new iphone5 with box and all new accessories?

Vague.
If you buy a new on , then yes you will get all of that.
If it is replaced under warranty, then no. You will get a service unit, could be a refurb, with no accessories - you need to keep everything but the iphone itself when you have it exchanged.

I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

The iPhone warranty is not international and as you purchased in
Malaysia the warranty is only valid in Malaysia
You could try taking to an iPhone Authorised service provider
in India but there have been many similar posts to yours
and I am not aware of them assisting with an iPhone from
outside India

How many times apple replace lock phone within warranty period.

how many times apple replace lock phone within warranty period .
How to buy an apple warranty extended in india.

They will replace a defective iphone within the warranty period. There is no limit of times they will replace.
Call or contact Apple or look online at the Apple store to buy Applecare.

Faild -replace hard disk 1 ( warranty id - error code 10008)

faild -replace hard disk 1 ( warranty id - error code 10008)

Hi,
The error would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

I have an iphone 4 and my screen glass is cracked the screen itself is fine its just the the glass. im with vodafone and have a 1 year warranty could i get my screen replaced free with my warranty.

I have an iphone 4 and my screen glass is cracked, the screen itself is fine its just the glass. Im with vodafone and have a 1 year warranty, could i get my screen replaced free with my warranty?

No, damage is not covered by warranty.

I want my iPhone to be replaced it is in warranty what are the things required will giving it to service centre

i want my iPhone to be replaced it is in warranty what are the things required will giving it to service centre

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

My iphone 5 power button doesn't always work. I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen. Will they still replace it?

My iphone 5 power button doesn't always work. I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen. Will they still replace it?

It is unlikely but you can atleast try they might set it up for free but expect an email about paying 269 for physical damage

How much does it cost to replace an iphone5 in store when you have a problem through your own fault- cracked screen etc

When you go to an apple store and replace an iphone5 that has a problem, how much does it cost?

CAll an Apple store and ask

HT4528 who does warranty replacement on iphone5 with verizon

I have a iphone 5 that is still within the one year warranty and purchased thru Verizon Wireless. The charge portion comes up with a warning that this charging cord is not authorized for this device. This is the cord that came with the iphone. Where do I take the phone, to Apple or Verizon?

U can take it to either verizon or apple. If u take it to verizon they will send it to apple for replacement/repair. I suggest take it to a apple store if u have one nearby.

My WIFI keeps on disconnecting and even after reporting and suggestion by support the phone hasnt been replaced or repaired under warranty

I think I have had enough. So its been a long time back and forth between me and you. Since I am not getting any solution and same thing you guys are providing me again and again.
I want to take a step back and list down a few things which have happened so far :-
I started chatting with the apple support on this issue starting September - please refer back to your chats on this Serial Number.
I have factory reset my phone like 20 times since then as each time they asked me to follow few steps which made me loose my data as your icloud doesn't work properly as stated by your customer care support people itself that sometimes the back up doesn't happen so please take back up at your laptop too.
Send phone diagnostics by clicking on a link.
reset your WIFI settings
Call apple support after 24 hours of observation.
Next day when same issue occurs then extreme Apology.
Take Back up on computer and Icloud both and contact apple support once its done
Call apple support again.
Factory Reset by erase all contents and setting options. Once one call back again.
wait and analyse for a whole day after setting up apple ID and data.
Wifi Issue stil exists.
Call apple support again
Between all this I had to explain the issue each time to a new representative. This above process I have gone through at least 7-8 times. Please go and refer your call notes.
So finally i got to know after escalating it several times and one of your supervisors told me that the issue is a hardware issue and it can only be replaced as they have tried it all.
Supervisor assured me that he has recommended it to be replaced in notes and asked me to visit a center.
I called in local distributor and set up an appointment, unfortunately couldnt make it. So call them to reschedule as I am working women so i dont have all the time in life to keep interacting with associate after associate so thought of walking in to an apple store near by and lodge a complaint. The supervisor updated me that I have warranty left and it will be replaced without any cost and also if i report and issue in warranty and if apple is not able to resolve it so the warranty stands true until its completely resolved after customer's consent.
I went in to give my phone to the tech support and they kept it for analysis and came back saying the issue doesnt exist. I was getting a disconnection in my WIFI every now and then. My Data plan was always used and i fortunately have a proof of that.
Customer rep told me talk to apple support and if they say we will replace it. One more place added where customer has to go.
Now and back to square one - They say phone is damaged - we cant replace it. First of all the phone is not damaged and you guys are just finding reasons to not replace a faulty phone.
It randomly disconnects and its listed as a known issue on your website too. had this not been listed i would have never thought its the phone. Then I started to observe that its the phone that makes a disconnection and not the WIFI connections as it was everywhere home, office and at friends place.
Best i can do is call you guys when this happens if you guys promise me that the tech employee of apple can come to whatever location i suggest at that point and do not be surprised if the phone behaves normal when the person arrives as its random.
Now you want pictures of my phone and you want to analyse further.

After making an appointment and waiting over a week I was a few minutes late for my appointment I was told by apple I would have to make a new appointment. The shop was Chatswood in Sydney and the manager Mathew was very pathetic. I travelled 1 hour each way and was treated very poorly I must comment and say this was my first Apple devices and I will never understand how come people are buying these devices. The apps seem really good if only the hardware and the support could match. I really wish this manager all his best to Matthew in his next position somewhere else he obviously should not be in the position of managing an Apple store.

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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Apple want £476 to replace my iphone in warranty!!?? What's that all about?????

Have had the run around from apple, customer service is appalling!!!! phone is defective and under warranty but they still insist I make a holding payment to them for almost £500!!!!!! Any advice I'be just started my own business and I'm losing money hand over fist because they seemingly are unwilling to waiver this fee!!!

We don't know anything about what is wrong with your device or how Apple can resolve it. It's possible that Apple consider you at fault if you did something wrong or maybe the reps have made a mistake. We don't even know if you spoke directly to Apple, an Apple store, Applecare or a third party?
You should look at how you purchased the device and what protections you get through that payment method. Consumer law will cover you as an individual but if you used a business credit card etc you may have a different set of limitations.
The original supplier may be responsible for returns & replacements - where did you buy it?
You have my sympathy, but this is a user forum and we can do nothing about this unless you want to know where to look for help or support.

Is it possible to request Express Replacement Service (out of warranty) through the online support?

I fell in a river with my iPhone 4S in pocket and after trying the various tips for drying it out, etc, it will not turn back on at all and it is pretty clear it is kaput. I have determined my best option is to send it in to Apple for an out of warranty replacement, and I would really like to pay for the Express Replacement Service so I can get a new one ASAP (I live nowhere near an Apple Store, so that is not an option), but I do not see anywhere to request this through the online support method. Anyone know how one can request ERS online? I would just call in to request it, but I can't do that without a working phone.

If it has been less than 12 months, the "Deauthorize All" command will be grayed out. However, if you contact iTunes Customer Service, they can enable it for you.
Do not start a new account unless you really need it.
And yes, going forward, deauthorize a computer before doing any work on it. If the computer is working and accessible, you can authorize/deauthorize it as often as you wish.

Replacement of iphone5 on warranty.

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