Replacing AVDocClose causes I.E. 9 to crash

Hi guys,
I just wanted to bring this to everyone's attention in case someone else runs into the issue. My Reader enabled 10 and Acrobat 10 Core API plugins are causing I.E. 9 to crash. The customer browses to a web page that contains links to pdf documents. They click the links and the pdf's are opened in a new tab in I.E. After reading the document, they click the X on the tab. As soon as the tab closes, I.E. crashes.
I've reproduced this issue and found that the cause is the AVDocClose replacement. Using a basic plugin with no business logic that replaces AVDocClose causes a crash.
I'm going to try to work around this using the AVDocDidClose event instead of AVDocClose.
Thanks,
Howie

Follow up:
I ended up having to use AVDocWillClose event instead of AVDocDidClose event. All I need is the path of the document being closed so that I can notify my program which file was closed. Unfortunately I get an  exception in the AVDocDidClose event when I try and get the document path from the AVDoc that is passed in.
ASFile pdffile = PDDocGetFile (AVDocGetPDDoc(doc));
ASPathName myname = ASFileAcquirePathName(pdffile);
CString strDocPath = ASFileSysDisplayStringFromPath(NULL, myname);
The exception is raised when ASFileSysDisplayStringFromPath() is called. These same lines of code work with the AVDocClose replacement and the AVDocWillClose event.
Howie

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    Identifier:      com.adobe.InDesign
    Version:         7.0.4.553 (7040)
    Code Type:       X86 (Native)
    Parent Process:  launchd [142]
    User ID:         501
    Date/Time:       2013-05-07 15:00:42.593 -0700
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.InDesign.Text                 0x0ff26f59 GetPlugIn + 1072585
    1   com.adobe.InDesign.Text                 0x0ff2c0eb GetPlugIn + 1093467
    2   com.adobe.InDesign.Text                 0x0ff2c1ef GetPlugIn + 1093727
    3   com.adobe.InDesign.Text                 0x0ff2c2c7 GetPlugIn + 1093943
    4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
    5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072
    6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
    7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824
    8   com.adobe.InDesign.Text                 0x0ff2e909 GetPlugIn + 1103737
    9   com.adobe.InDesign.Text                 0x1004932e GetPlugIn + 2261406
    10  com.adobe.InDesign.Text                 0x0fe3fcba GetPlugIn + 125738
    11  com.adobe.InDesign.Text                 0x0fe400ff GetPlugIn + 126831
    12  com.adobe.InDesign.Text                 0x0fec3876 GetPlugIn + 665318
    13  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    14  com.adobe.InDesign.Utilities            0x0ce3baa3 0xce3a000 + 6819
    15  com.adobe.InDesign.Utilities            0x0ce3bccc 0xce3a000 + 7372
    16  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    17  com.adobe.InDesign.AppFramework          0x0bb6cf11 0xbb60000 + 53009
    18  com.adobe.InDesign.AppFramework          0x0bb62f0e 0xbb60000 + 12046
    19  com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282
    20  com.adobe.InDesign                      0x0000288b main + 187
    21  com.adobe.InDesign                      0x000027a6 start + 54

    Thanks, Peter. 
    The "link related" and "text related" crashes were what I interpretted here, too, though I'm at a loss on how to proceed given that this is a fresh system and applications.  This is happening with multiple InDesign projects in a design office environment where many others work on the same files and none of the other computers are having problems with these files.  I've removed the same files listed (thank you for those) before and did so effectively with creating the new user account to test with, but it had no effect.  I just tried again though, as these files could easily have becone corrupt again if they were being written to when InDesign crashed.  Will let you know if that makes any difference.  I've also gone through and completely cleaned out the fonts again and once more cleared the font caches.  If need be I'll reboot this system into safe mode and try that way.
    Best,
    Mike

  • Printing causes Office 2013 applications to crash

    We’ve a fresh installed Windows 8 Pro and Office 2013. Printing works correctly in every application but Office 2013.
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    Peter Van Keymeulen, IT Infrastructure Solution Architect, www.edeconsulting.be

    This is the answer that fixes the problem every time, based on my experience and that of others. It works for both the 32 & 64-bit versions of Windows (I'm one of those odd ducks who runs 32-bit Windows 8.1 Professional and it worked perfectly for me).
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  • IMac OS 10.9.4 software updates apparent cause of Corel Painter X3 crash: I have run Disk Utility - no probs there, reinstalled Painter X3 (after first uninstalling X3). What now?

    iMac 10.9.4 software updates last week is apparent cause of my Corel Painter X3 now crashing. I ran Disk Utility check - no probs there. I reinstalled Painter X3 (after first uninstalling X3), still no success. Online Mac support suggest I use MacCleaner - tried at online Mac store & was referred to 0800 tech support for guidance - still waiting for reply.   

    Launch the Console application in any of the following ways:
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
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    For this step, the title of the Console window should be All Messages. If it isn't, select
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    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
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    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
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  • Why does working with Stamps cause Acrobat Pro XI to crash on close

    Although other people in my organization have been experiencing crashes several times a day with Acrobat Pro XI (usually from stamping PDFs and closing Acrobat), I've just started receiving crashes after working on custom Stamps. This hasn't happened before to me. What is so special about the stamps that might be causing these crashes?
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    charlie6067

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    charlie6067

  • What is the cause of unpredictable and frequent crashing?

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    AdapterDriverVersion: 14.501.1003.0
    AdapterSubsysID: 04a11043
    AdapterVendorID: 0x1002
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    EMCheckCompatibility: true
    Email: [email protected]
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    ReleaseChannel: release
    SecondsSinceLastCrash: 1131
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    SystemMemoryUsePercentage: 51
    Theme: classic/1.0
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  • "Create PDF from scanner" causes Adobe 8.1 to crash

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