Replacing AVDocClose causes I.E. 9 to crash
Hi guys,
I just wanted to bring this to everyone's attention in case someone else runs into the issue. My Reader enabled 10 and Acrobat 10 Core API plugins are causing I.E. 9 to crash. The customer browses to a web page that contains links to pdf documents. They click the links and the pdf's are opened in a new tab in I.E. After reading the document, they click the X on the tab. As soon as the tab closes, I.E. crashes.
I've reproduced this issue and found that the cause is the AVDocClose replacement. Using a basic plugin with no business logic that replaces AVDocClose causes a crash.
I'm going to try to work around this using the AVDocDidClose event instead of AVDocClose.
Thanks,
Howie
Follow up:
I ended up having to use AVDocWillClose event instead of AVDocDidClose event. All I need is the path of the document being closed so that I can notify my program which file was closed. Unfortunately I get an exception in the AVDocDidClose event when I try and get the document path from the AVDoc that is passed in.
ASFile pdffile = PDDocGetFile (AVDocGetPDDoc(doc));
ASPathName myname = ASFileAcquirePathName(pdffile);
CString strDocPath = ASFileSysDisplayStringFromPath(NULL, myname);
The exception is raised when ASFileSysDisplayStringFromPath() is called. These same lines of code work with the AVDocClose replacement and the AVDocWillClose event.
Howie
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Mike
Log 1:
Process: Adobe InDesign CS5 [11565]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [238]
User ID: 501
Date/Time: 2013-05-02 12:45:38.327 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
VM Regions Near 0x4:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Links 0x11da9cfd 0x11d39000 + 462077
1 com.adobe.InDesign.Links 0x11dad857 0x11d39000 + 477271
2 com.adobe.InDesign.Links 0x11dabcc0 0x11d39000 + 470208
3 com.adobe.InDesign.Links 0x11da96b9 0x11d39000 + 460473
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Links 0x11d7b093 0x11d39000 + 270483
9 com.adobe.InDesign.Links 0x11d7d991 0x11d39000 + 280977
10 com.adobe.InDesign.Links 0x11d8ee5a 0x11d39000 + 351834
11 com.adobe.InDesign.Links 0x11d9f17f 0x11d39000 + 418175
12 com.adobe.InDesign.Links 0x11da016e 0x11d39000 + 422254
13 com.adobe.InDesign.Links 0x11d78258 0x11d39000 + 258648
14 com.adobe.InDesign.Links 0x11e05bbc GetPlugIn + 191420
15 com.adobe.InDesign.Links 0x11e05836 GetPlugIn + 190518
16 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
17 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
18 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
19 com.adobe.InDesign.Links 0x11d71025 0x11d39000 + 229413
20 com.adobe.InDesign.Links 0x11d70d6c 0x11d39000 + 228716
21 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
22 ObjectModelLib.dylib 0x010651bb 0x1038000 + 184763
23 com.adobe.InDesign.Document Framework 0x0d9d0ed0 0xd936000 + 634576
24 com.adobe.InDesign.Links 0x11dc53f8 0x11d39000 + 574456
25 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
26 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
27 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
28 PublicLib.dylib 0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204
29 PublicLib.dylib 0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32
30 com.adobe.InDesign.Links 0x11db2d49 0x11d39000 + 499017
31 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
32 ObjectModelLib.dylib 0x01065ab5 0x1038000 + 187061
33 com.adobe.InDesign.Document Framework 0x0d9d13ec 0xd936000 + 635884
34 com.adobe.InDesign.Document Framework 0x0d9d0c1e 0xd936000 + 633886
35 com.adobe.InDesign.Generic Page Item 0x117a0a86 GetPlugIn + 149142
36 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
37 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
38 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
39 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
40 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
41 com.adobe.InDesign.Document Framework 0x0d952c6d 0xd936000 + 117869
42 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
43 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
44 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
45 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
46 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
47 PublicLib.dylib 0x01163cd1 CompoundSequenceCmd::Do() + 369
48 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
49 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
50 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
51 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
52 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
53 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
54 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
55 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
56 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
57 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
58 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
59 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
60 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
61 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
62 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
63 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
64 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
65 com.adobe.InDesign.Widgets 0x0e99304b GetPlugIn + 211323
66 com.adobe.InDesign.Widgets 0x0e996386 GetPlugIn + 224438
67 com.adobe.InDesign.Widgets 0x0e995fc0 GetPlugIn + 223472
68 PublicLib.dylib 0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
69 com.adobe.InDesign.Application UI 0x0d3d1ff4 0xd3af000 + 143348
70 com.adobe.InDesign.Application UI 0x0d3d2f05 0xd3af000 + 147205
71 com.adobe.InDesign.Application UI 0x0d3d0abc 0xd3af000 + 137916
72 com.adobe.InDesign.Application UI 0x0d433632 GetPlugIn + 217730
73 com.adobe.InDesign.Actions 0x13d30de3 GetPlugIn + 11699
74 com.adobe.InDesign.Actions 0x13d1eccc 0x13d1d000 + 7372
75 WidgetBinLib.dylib 0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484
76 WidgetBinLib.dylib 0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148
77 WidgetBinLib.dylib 0x02880133 MDefaultEH::KeyDown(IEvent*) + 163
78 PublicLib.dylib 0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222
79 PublicLib.dylib 0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
80 com.adobe.InDesign.Application UI 0x0d446b99 GetPlugIn + 296937
81 com.adobe.InDesign.Application UI 0x0d4445dc GetPlugIn + 287276
82 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
83 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
84 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
85 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
86 com.apple.HIToolbox 0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392
87 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
88 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
89 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
90 com.apple.HIToolbox 0x997d9077 SendTSMEvent + 75
91 com.apple.HIToolbox 0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745
92 com.apple.HIToolbox 0x997d8704 TSMKeyEvent + 980
93 com.apple.HIToolbox 0x998281e5 TSMProcessRawKeyEvent + 3102
94 com.apple.HIToolbox 0x99868ec5 HandleCompatibilityKeyEvent + 323
95 com.apple.HIToolbox 0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318
96 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
97 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
98 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
99 com.apple.HIToolbox 0x997e37ca SendEventToEventTargetWithOptions + 94
100 com.apple.HIToolbox 0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074
101 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
102 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
103 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
104 com.adobe.InDesign.AppFramework 0x0bb62fd5 0xbb60000 + 12245
105 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
106 com.adobe.InDesign 0x0000288b main + 187
107 com.adobe.InDesign 0x000027a6 start + 54
Log 2:
Process: Adobe InDesign CS5 [745]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [142]
User ID: 501
Date/Time: 2013-05-07 15:00:42.593 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Text 0x0ff26f59 GetPlugIn + 1072585
1 com.adobe.InDesign.Text 0x0ff2c0eb GetPlugIn + 1093467
2 com.adobe.InDesign.Text 0x0ff2c1ef GetPlugIn + 1093727
3 com.adobe.InDesign.Text 0x0ff2c2c7 GetPlugIn + 1093943
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Text 0x0ff2e909 GetPlugIn + 1103737
9 com.adobe.InDesign.Text 0x1004932e GetPlugIn + 2261406
10 com.adobe.InDesign.Text 0x0fe3fcba GetPlugIn + 125738
11 com.adobe.InDesign.Text 0x0fe400ff GetPlugIn + 126831
12 com.adobe.InDesign.Text 0x0fec3876 GetPlugIn + 665318
13 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
14 com.adobe.InDesign.Utilities 0x0ce3baa3 0xce3a000 + 6819
15 com.adobe.InDesign.Utilities 0x0ce3bccc 0xce3a000 + 7372
16 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
17 com.adobe.InDesign.AppFramework 0x0bb6cf11 0xbb60000 + 53009
18 com.adobe.InDesign.AppFramework 0x0bb62f0e 0xbb60000 + 12046
19 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
20 com.adobe.InDesign 0x0000288b main + 187
21 com.adobe.InDesign 0x000027a6 start + 54Thanks, Peter.
The "link related" and "text related" crashes were what I interpretted here, too, though I'm at a loss on how to proceed given that this is a fresh system and applications. This is happening with multiple InDesign projects in a design office environment where many others work on the same files and none of the other computers are having problems with these files. I've removed the same files listed (thank you for those) before and did so effectively with creating the new user account to test with, but it had no effect. I just tried again though, as these files could easily have becone corrupt again if they were being written to when InDesign crashed. Will let you know if that makes any difference. I've also gone through and completely cleaned out the fonts again and once more cleared the font caches. If need be I'll reboot this system into safe mode and try that way.
Best,
Mike -
Printing causes Office 2013 applications to crash
We’ve a fresh installed Windows 8 Pro and Office 2013. Printing works correctly in every application but Office 2013.
Word, Excel, Outlook … printing causes the application to crash.
Any idea if this is a known issue?
Regards.
Peter
Peter Van Keymeulen, IT Infrastructure Solution Architect, www.edeconsulting.beThis is the answer that fixes the problem every time, based on my experience and that of others. It works for both the 32 & 64-bit versions of Windows (I'm one of those odd ducks who runs 32-bit Windows 8.1 Professional and it worked perfectly for me).
The problem is not Windows, either 7 or 8, it's Office 2013 and a variety of unique HP LaserJet printers. By the way, the glitch occurs whether you use networked printing or a USB cable; I discovered that early-on when I
was trying to troubleshoot the issue. Also (and it should go without saying), always reboot the computer after you make the change to the driver. Thanks to Shane, who apparently was the first one to discover the solution over a year ago, right
after Office 2013 came out and the problem manifested itself.
After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.
It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.
I hope this also fixes other peoples problems.
Shane -
iMac 10.9.4 software updates last week is apparent cause of my Corel Painter X3 now crashing. I ran Disk Utility check - no probs there. I reinstalled Painter X3 (after first uninstalling X3), still no success. Online Mac support suggest I use MacCleaner - tried at online Mac store & was referred to 0800 tech support for guidance - still waiting for reply.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Why does working with Stamps cause Acrobat Pro XI to crash on close
Although other people in my organization have been experiencing crashes several times a day with Acrobat Pro XI (usually from stamping PDFs and closing Acrobat), I've just started receiving crashes after working on custom Stamps. This hasn't happened before to me. What is so special about the stamps that might be causing these crashes?
Our users using Acrobat for scanning receive the crash message "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience."
Any suggestions will be appreciated.
Thanks,
Charlie
charlie6067Hi George - a few divisions have stamps with JavaScript to query user to enter a date and time document was stamped. Most of the users do not. Just a set of static signature and File stamps. The File stamps have fields that contain custom calculation scripts to always display the current date and time of stamping. This was never a problem in Acrobat 9 Pro, though. Some crashes have occured just scanning through Acrobat without touching the stamps. Thanks for the quick reply and would appreciate if you have any more I can look into.
Charlie
charlie6067 -
What is the cause of unpredictable and frequent crashing?
My firefox is crashing quite frequently and I haven't been able to determine the cause or how to fix it. I've uninstalled and reinstalled, removed all the addons and plugins and updated them, and updated my graphics drivers.
Below is the crash log from my most recent adventure in crashing. If anyone can offer some insight, I would certainly appreciate it!
AdapterDeviceID: 0x6810
AdapterDriverVersion: 14.501.1003.0
AdapterSubsysID: 04a11043
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7
AvailablePageFile: 3535675392
AvailablePhysicalMemory: 4189724672
AvailableVirtualMemory: 3325460480
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 45416448
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425256165
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1424907853
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6810, AdapterSubsysID: 04a11043, AdapterDriverVersion: 14.501.1003.0
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1131
StartupTime: 1425255036
SystemMemoryUsePercentage: 51
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8587304960
TotalPhysicalMemory: 8589205504
TotalVirtualMemory: 4294836224
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.You have a lot of plugins I don't recognize, such as "Wizvera Mozilla Browser Control (1026)" and "npxwebplugin" (SoftForum XecureWeb Control?). These may be part of a bundle of unknown/unwanted software.
Here's my suggested procedure for tracking down and cleaning up '''bad add-ons'''. Sorry for the length -- it's not as bad as it sounds:
(1) Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
(2) Open Firefox's '''Add-ons page''' using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate".
In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any improvement?
(3) You can search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.
Success? -
"Create PDF from scanner" causes Adobe 8.1 to crash
Can anyone help us repair Acrobat 8? Or upgrade/reinstall Acrobat 9? We've got WinXP, running SP 3.
When we moved our PC to our new office, the create PDF from scanner function quit working, and now makes the entire program crash. We can still create PDFs other ways, but from scanner isn't working - the "Acrobat Scan" dialog box opens, but after about 5-10 seconds, the crash window comes up. Repairing, updating, uninstalling, and reinstalling the software all fail. Here are the errors for each attempt:
Repairing: "Preparing to install" dialog pops up but immediately disappears and no further action takes place.
Updating: It attempts to install update to 8.1.4, and the process begins, but after 5-10 seconds quits with error dialog "The installation process has encountered a problem. Please choose from the following options:" with 3 choices - run again, stop and start later, or cancel and quit. Selecting "run update again" just causes the error dialog to come up again. The other 2 quit the install entirely.
Uninstalling (via add/remove programs) and reinstalling (via downloading the software from the Order ID site again) both fail independent of each other with the same error: “The installation source for this product is not available. Verify that the source exists and that you can access it.”
We do a lot of scanning to PDF's ... how can we fix this? There've been no other PC problems whatsoever, otherwise ...
My name is Scott Knowles, tech support guy for my sister's PC ... whose account this is.The scanner is an all-in-one printer, in perfect working order otherwise. Good idea though - I tried scanning *outside* the Acrobat software ... that proved the scanner software *is* faulty ... I'll repair that. Thank you !
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