Replacing defective magenta toner cartridgw

My laserjet 2605 printer just started making a horrible noise. When I opened it, the magenta toner was all over the rubber mat.
Each time I opened the printer door, the magenta cartridge opened.
I had at least 1/3 toner left.
Why won't HP send me a replacement when I have been paying such a premium for HP toner for all these years.
And why won't the printer work withough the magenta - just printing black?

If the cartridge is an original HP, not modified or refilled it should be under warranty. See warranty details here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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LaserJet 2605dn Magenta toner quit working

I have a color laserjet 2605dn in my home office. I replaced the magenta toner in Feb 2013 with an original HP toner Q6003A (aka HP 124A) purchased from Office Depot. It worked fine until 3 months ago but now my printer will not or will barely print the red color. All other toners black, cyan and yellow are printing fine it's only red that's missing from documents. The printer says the magenta toner has 51% remaining. I've tried every troubleshooting, cleaning, diagnostic thing I have found on the HP website to no avail. Any ideas what's wrong here?

Hi KeithSDCA,
Welcome to the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

[HP Color LaserJet CP1518ni] Stopped printing black ink documents when Magenta toner finished

Hi there,
I have a HP Color LaserJet CP1518ni.
I just printed about 200 pages of black ink documentation. The black ink cartridge is still about 38% full.
Although none of these printouts involved colour, the printer started flashing the message: "Replace magenta cartridge".
Since then, it would no longer print. Again, I am only attempting to print black ink docs, and I even tried turning off the colour print option to no avail.
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How can I find the Toolbox FX on Windows 7 Professional? I can only find information about Windows XP and Windows Vista. When I go to my Start button, and go to All Programs , there is no HP option or folder;therefore,I can't find the Toolbox FX.
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Can anyone please help me?

Cost of Replacing Defective goods.

Hi SAP gurus,
I am a frehser & given a task on to replacing defective goods if returned with in 6 months will be replaced with the free. as well as Billing for replacement print the bill.
Can any please help me with detail configuration & what reports to be maintain.
Point will be rewarded.
Many thanks.
Regards
Rahul Chitte.

HI,
You can tackle this with normal sales scenario. Develop resturn sales document. Do copy control setting for the same.
Now, develop new PP for the return document.In that PP for the basic price develop routine with the help of abaper. The logic should be that it should compare billing date with your return sales order creation date or system date. If the diff.is more than six months then baisc price should be zero.
For invoice print manintain all setting and records in NACE.
Reward if useful
Thanks,
Pramod

SD Doc type SDF:Replace Defective goods

Dear Gurus,
Kindly provide a solution for this scenario
Replace defective goods if returned within 6 months
My client replaces defective goods free of cost if it is brought back within 6 months of the invoice date.
Please Please Suggest .............
Thanks in advance.
.........Satya

Hi
First, you have to create a "Return order (RE)"in t.code VA01, specify an "Order reason" and save it.
Return order can be created either with reference to the Sales order or Billing document.
It can also be created without any reference also.
If you want to replace with fresh goods, then create an order "Subsequent Delivery free-of-chrge (SDF) with reference to the "Return order (RE)", just created.
SDF contains a Delivery block. Remove the block in VA02 and create a Delivery from this SDF, but Billing is not relevant for it (check billing relevance field in Item category KLN/KLX).
Remember, SDF is always created with reference to the Return order(RE) .
SDF can be created before the Return Delivery as well as after the Return Delivery is created.

To replace defective goods free of cost if it is brought back

Hi all
can any one suggest me how to go about this scenario
how to replace defective goods free of cost if it is brought back within 6 months of the invoice date.
what is the process
thanks in advance
sri

Hi,
To replace defective goods a return process with a free of charge SO and delivery must be in place.
Process:
1. Create a returns sales order w.r.t the billing document of the defective goods
2. Create a returns delivery and do the PGR
3. Create a Sales Order (new order type or OR can be used) with the replacement qty, please note that the pricing here should be zero.
4. Do the delivery for this order and PGI.
5. Please note that billing is not required as we giving the goods free of charge.
In order to do the above process all the configurations should be in place. The returns SO item category should not be relevant for billing, similarly the subsequent SO item category should not be relevant for billing.
Hope this helps.
Regards,
Vinu

Color LaserJet 1600 +door of magenta toner opens and catches manual feed items

I am baffled. I have used this printer successfully for a couple of years and all of a sudden, after loading something to manually feed, it gets stuck thus causing a paper jam. When I open the door to correct the jam, I notice that the magenta toner door is getting stuch under the envelope that is being fed. The toner doors should all open and shut at the same time, but the magenta toner door opens widely before the printer door is shut and before the other toner doors open. What is wrong? Most appreciate any help.
In addition, I cannot get a copy of the HP toolbox for my device. Does anyone know why that is?

You can check to see if the magenta toner door is broken. That may be the problem. See what it looks like, compared to the other cartridges.
Here is a link to the software available for the CLJ1600:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140729&...
Although I am an HP employee, I am speaking for myself and not for HP.

Had to replace defective iPhone, do I have to buy apps again?

Had to replace defective iPhone, do I have to buy apps again? Will they sync from iTunes with different iPhone?

yes - they are tied to your apple id not a specific iphone - also you can always download apps that you have already purchased from the itunes store without being charged again - there is also a purchase history on the itunes stores where you can download them from for free
i dont believe this is true for things like music or other media on itunes

Apple's policy on replacing defective units?

Hello,
I wonder if anyone knows what Apple’s official policy is on replacing defective units not bought from an Apple store? The unit has been discovered to be defective and has been repaired multiple times. Some things on the MBP are also un-repairable.
Does Apple give the 14 day exchange on the new unit?
Thanks for any help.
Regards,
PoliSciGuy

If you live in California there are some specific laws that apply. See below. This language was included in an email from Apple regarding a recent mail in repair.
If NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. +If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund+ subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
I am not sure what constitutes a "reasonable number of attempts" for a repair.
I am not sure what the laws are in other states. I purchased mine when I lived in California, but live in Chicago now.
M.

Business inkjet 2800 put in new printheads and still says replace cyan, magenta and yellow printhead

Business inkjet 2800 replaced cyan, magenta and yellow printheads prints a good alignment but at end says replace printheads

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Miserable experience with replacement LG Fathom, that replaced defective TP2

Freezes
It does freeze.
Alarms don't work right
I use the alarms & those didn't work right. I had set 1 for 9:30 pm & 1 for 10 pm, The 10 pm one got up to 12 alarms--even though only 1 was set. Tech support wanted me to do a hard reboot but wasn't very thrilled about that as I would then have to reinstall software & re-set up linking & set up email all over again.
After awhile I turned off the alarms. But they still went off. I did check--they were turned off. & then it got so the 9:30 one would freeze the whole phone. I couldn't activate the buttons to make it stop or snooze---they didn't respond & the whole phone was frozen so I would have to reset.
Finally I deleted both alarms & set them up again. Working better, but again the 9:30 one has about 6 alarms that go off so I have to stop each one. I think one time I stopped all & the 10 pm one didn't go off. They are supposed to help remind me to start windiing down--the 9:30 one & then to seriously shut down the computer & get ready for bed.
Sometimes they don't seem to go off or accidentally get turned off.
Volume buttons can get bumped & turn to silen so calls missed
Another issue is that the volume up down buttons can get bumped. A while ago I was trying to set up a drs appt I think it was & was waiting for a call back. I finally called them back when I hadn't heard. I think they said they had tried to call. Later I saw that they had--4x but I discovered the volume was turned off so I missed those important calls. Not good.
The keyboard is not very nice.
Downgrade replacement for defective TP2
This was a replacement for my defective Touch Pro 2. I had paid for that top of the line phone, & in CA we have to pay sales tax on the full list price! Someone (obviously going by the specs, not actual usage) raved about how this phone was supposed to be so super. NOT. The list price was about half that of the TP2. It doesn't have the digital voice recorder the TP2 did, nor a lot of the HTC features that I liked & used like the automatic vibrate for appts that were listed as busy. & I really miss the way that I was able to set several cities up in world clock & then I could easily see what time it was & what the weather was. Nice when friends were in those ciities.
The keyboard on this is smaller & I keep getting periods in the middle of the sentence when typing emails which then makes the next letter a capital &makes it hard to read. It has 1 less row in the keyboard. The phone is smaller than the TP2, so easier to carry, but harder to see.
Someone called me on Thanksgiving & I didn't recognize the area code, but I was trying to answer & must have accidentally used the wrong slider so the call disappeared. Then there was some icon at the top, but it was so small I couldn't really tell that it was a voice mail indicator, so I didn't check until way late at night.
Verizon called this an upgrade--even though it was actually a replacement for a top of the line phone (the TP2 was a cool phone, if only it had worked well but it got so that it would randomly change orientation while I was trying to read an email, & it got so the backlight wouldn't always come on & sometimes even after pressing it multiple times) but I would call this a downgrade. While the processor is about 2x as fast as the TP2, it doesn't really work noticeably faster. I guess that's the winmob OS.
Win mobile issues
& of course then Microsoft did a # on users of WinMob 6.5 when they came out with Windows phone 7 which is totally incompatible. So phones that ran 6.5 can't run 7 & the software is incompatible. I had gotten it for busines where we had aps that needed 6.5.
It has been a miserable experience with both of these phones, when I bought the TP2 I went for the premium phone, planning to keep it for over 2 years. Instead it had multiple issues its 1st year which I put up with for months. Finally got the replacement Fathom, which again, Verizon kept calling an upgrade but its really a downgrade. I had paid for a top of the line phone, & got an inferior phone, smaller keyboard, & screen, less features & it doesn't work so well.
Are smart phones less reliable than regular cell phones?
I don't know if smart phones in general are less relaible than regular cell phones or what, but my experience has been very frustrating all the way. These are supposed to be productivity enhancers. Instead I've had way too many issues, & often tech support, while usually nice & trying to help, they didn't always know what they were talking about.
Want a reliable smart phone that does what it is supposed to do--feel ripped off
So I'm frustrated with this not very reliable phone & want to get a reliable phone. But I sure wasn't planning to have to buy a new phone this soon. My previous phone was a basic LG flip phone with speaker & no camera & that thing just worked so I kept it for about 5 years until I needed the win mob phone for biz. I no longer need it for that, & it isn't working very well, but I don't really want to spend the $ for a new phone right now.
Really frustrated with the bad experiences with both phones. I feel like I didn't get what I paid for & again I went for a top of the line phone, intending to keep it for several years, not expecting all the problems I've had with both phones. btw, the Fathom retail price was about half that of the TP2, even though the 2 yr agreement price was the same. but in CA we pay sales tax on the full retail.
I would like to be able to get another smart phone that is really reliable like an iPhone, but really wasn't planning on buying a new phone this soon.

Greetings caatkins4,
When your phone is the lifeline to your job, it would be most frustrating to experience issues such as the ones you've described, especially if you do not have a back up in place for when things go wrong. All of our phones are tested to make sure they meet the manufacturer’s specifications before being sent out. It is regretful to hear that the refurbished Samsung Galaxy Note 3 you received may not have met these specifications once it was in your hands.
I was able to review your services when I located your Geek Squad Protection plan with the email address you registered with the forum. Unfortunately, at this time we would only be able to provide you with another replacement. It appears we've already created the service order necessary, and presently, it appears that a tracking number has been created for your replacement phone. It should ship soon if it hasn't already, as it sometimes takes up to 24 hours for UPS to update their shipping information.
I apologize if this is of any inconvenience to you. If you should have any questions, please feel welcome to reach out to me.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
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Faced with replacing defective iPhone, What happens with purchased apps?

I am looking at the possibility of needed to replace a defective iPhone. If I get a "New" phone, how will that affect the apps I've purchased in iTunes? Do I need to "de-authorize" my iPhone before returning it like I would with a computer or laptop?
If I sync with a new replaced iphone in iTunes, will those apps load into my phone? How does this work?

It's computers that are authorized, not devices. When you get your new phone, follow the directions here:
http://support.apple.com/kb/ht2109

Replacing defective graphics card in my HP Pavilion Elite m9361.uk-a

I have an old HP Pavilion Elite m9361.uk-a desktop pc, which I was planning on giving away to family. Unfortunately, the graphics card doesn’t work anymore. I’m looking to replace this with something similar or better if possible and just wondered what my options were. I just want something I can slot in without having to upgrade other hardware if possible. It was primarily used as a gaming pc (WOW) and will be in the future. The link above shows it’s current specifications.
Many thanks in advance,
Cadael
This question was solved.
View Solution.

Hi,
Review this posted document. Do you have room for a double wide graphics card? If there is a PCI-E card installed in the adjacent slot then can you move it over?
Someone a while back posted a similar issue and did not want to upgrade the power supply and additionally the graphics card needed to be a single slot card. hmmmm I did find a solution for that issue but it was a challenge. You might want to search the forum and see if you can find the solution.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
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Best way to replace defective 24" iMac? Apple Store or Phone Call?

My new 24" iMac has a bunch of stuck pixels that cleared for a day, then came back this morning. Had it to the Apple Store and the guy was really nice and marked out all the bad pixels and said it definitely could be replaced and/or fixed for me.
If Apple Store does it they will fix the screen and get it back to me in a week or so.
But it sounds like some people have had Apple send them replacement iMacs - is this correct? That would be wonderful to not have to lose my only system for the week. My business relies on me using my computer so... yeah.
Advice on this is appreciated, after all these years and all these Macs this is the very first time I've had a bad unit...

Hello,
That is actually not unusual for Apple on the phone.
I've had them give me trouble on anything that they considered cosmetic on the phone. And, eventually consenting to let me take it to the local service center for them to inspect and rule on.
They defer to the visual inspection of the local service center since they can actually see it.
So, if the local service center felt it was worth replacing, then I would just go back to him and work with them. That will likely increase your odds significantly.
I've had Apple send me to the local service center for:
1) A keyboard that cracked on it's own. Came out one morning and it was cracked. Apple said on the phone that it was impossible for the keyboard to break without me dropping it or breaking it myself. I explained that I keep things tied so they cannot fall off the desk. They sent me to the local service center to get a visual ruling on it. He said that if the local service center said it was not broken by physical impact, then they would replace it. I asked how someone could visually tell such a thing, and he said he had no idea. I took it to the local service center, and had a new one ordered within the hour.
2) A machine arrived with a physical chip in it's case (the bezel on the iMac). They said they couldn't tell me for sure. But, sent me to the local service center for inspection. The local guy looked at it, and my packing slip showing I just received it, and ordered me a new bezel.
3) A burned-in LCD Screen. Looked like I had carved my screen into it with a razor-blade. They sent me to the local center for a ruling. The guy looked at it, and confirmed it was definitely 100% burned-in / permanently damaged. He ordered a new screen and came to my house to replace it. Actually, he even came to my house to inspect it (since I had AppleCare).
So, deal with the local guy. If he believes it to qualify for replacement, then Apple will do it. Let him order the part.
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

Replacing some grey tones with color?

Hello,
For this school project I need to make a design for a big wall in an accountancy/economy theme.
My idea is to desaturate a bunch of pictures related to the theme, and make the middle or lower grey tones green.
I couldn't find a tutorial on the internet so I was wondering if someone here could help me.
Thank you for your help,
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use 2 layers, colors on one and desaturated images on another, and mask one set
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Replacing defective magenta toner cartridgw

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