Replies from Mac Outlook 2011 prevent message from being cleaned up by Clean Up feature on Outlook 2013 on Windows

I'm noticing a trend that if someone using Outlook 2011 on OSX, if they reply to an email, then someone replies after that, if you try to Clean Up the thread or the folder, Outlook 2013 on a PC will not delete the reply from the Mac user, as it appears to
have an attachment. I think it may be tied to having screenshots in an email, or if they have an image in their signature.
Has anyone else experienced this, or know of a way to fix it? Or would Microsoft have to change something in Outlook 2011 for OSX?

Hi,
Since I don't have an Outlook for Mac, I'm not able to do the test for you right now.
If you have Outlook for Mac, you can test it yourself:
In Outlook 2013, tick one checkbox each time under Conversation Clean Up, then send an email from Outlook for Mac, try to clean up in Outlook 2013, check the result. This may help determine which option that caused the issue.
Regards,
Melon Chen
Forum Support
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Replies from Mac Outlook 2011 prevent message from being cleaned up by Clean Up feature on Outlook 2013 on Windows

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