Request: Turn off interleaving.

Hi would there be a chance of someone telling me how to get Interleaving turned off on my broadband?
I submitted a support ticket through the contact us section. Recieved a call back and spent 20 minutes trying to explain what interleaving was to the person on the phone. Didn't manage to get any help other than try changing your wireless channel, which wouldn't help anything.
Thanks for any advice/help you can give.
Here are my router stats.

the mods will help change latency to fast on your long line that may well make you line unstable and if so then the DLM will automatically change latency back to interleaved mods will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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I would like to ask BT to turn off interleaving. W...

Hello,
I just got BT infinity installed last week. I would like to ask BT to turn off interleaving, so my connection would be on "Fast Path". Where or How Can I ask for this?
Regards,
Laszlo

Interleaving isnt a prob for me - check your routing! It is the VERY POOR performance of the ealing route for me. I come into BT with 5 ping and they manage to ruin it with 25+ ping & **bleep** jitter. I get sub 10 pings with KC & Virgin. Big deciding factor in how I pick my internet!
7 9 ms 9 ms 10 ms 109.159.251.231
8 18 ms 23 ms 24 ms core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159
.251.179]

Turning off Interleaving

Hi
I contacted BT over live chat last week to turn off Interleaving and was told that it would be done within 5 days but it has not happened. I am hoping the mods can help me with this. The connection has been solid since I fitted the i-plate, now I want to try it with Interleaving off for a lower ping (for gaming). Here are the line stats etc:
Line state: Connected
Connection time: 6 days, 20:52:06
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 27.0 dB
Line attenuation (Down/Up): 12.8 dB / 6.5 dB
Output power (Down/Up): 18.0 dBm / 12.1 dBm
FEC Events (Down/Up): 354 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 7 / 1
Best Effort Test: -provides background information.
Download Speed
6.94 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.94 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

stats look really good with max connection speed for adslmax
the mods will post a contact us link and arrange to change latency to fast
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can I turn off interleaving

Recently my ping has over doubled from around 30-80 and it's crucial for online gaming, I've read in the forums that turning off interleaving helps if you have a stable line. How would I go around doing so?
Thanks

1. Product name: BT Home Hub
2. Serial number: +068534+NQ43601555
3. Firmware version: Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated Unknown
4. Board version: BT Hub 4A
5. ADSL uptime: 1 days, 10:01:44
6. Bandwidth: 448 / 8128
7. Data sent/received: 528.0 MB / 3.4 GB
8. Broadband username: [email protected]
9. BT FON: Yes
10. 2.4 GHz Wireless network/SSID: BTHub4-KR5T
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic / 6
14. 5 GHz Wireless network/SSID: BTHub4-KR5T
15. 5 GHz Wireless connections: Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic / 40
18. Firewall: Default
19. MAC Address: c8:91:f9:6f:54:d2
20. VPI/VCI: 0 / 38
21. Modulation: G.992.1 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated Unknown

Possible to get interleaving turned off?

Hi, is it possible to get my interleaving turned off because as a gamer, the ping is too high. I don't mind the bandwidth loss.
Thanks
Josh

http://community.bt.com/t5/BB-in-Home/how-to-turn-off-interleaving/td-p/74375
the search facility is very good
[email protected]
http://community.bt.com/t5/Forum-Guidance-Ideas/Top-Tip-4-How-to-use-Search-in-the-community/m-p/675...
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Ridiculous! Cannot get interleaving turned off.

Hello all
I have been forced to register here out of sheer frustration and a final hope of actually getting something done. I have been calling the call centre in India since the 8th of April asking for Interleaving to be turned off on my connection and for me to be back on fastpath. I have been on fastpath for the last two years and didn't ask for interleaving to be turned back on!
As I said I have been trying to get fastpath enabled since teh 8th of April and I am now going insane. I have called a total of six times now, And six times I have been promised it will be dealt with. I have spoken to 2 supervisors, the last of which didn't even have the decency to end the call with me adn put one of her underlings on to tell me my request was going to be dealt with.
I have tried to complain and all I get is a promise that it will be done within 48 hours, it's now over 800 hours and I am still waiting. I am certain I am just being lied to when I ring now.
Can someone please help? I have been told I can speak to someone English at the call centres but all the people I speak to seem reluctant to even put me through to a supervisor.Let alone get me a native |English speaker.
Can it really be that difficult for a communications company to communicate with itself and actually get something done for the customer?
Two years ago I called BT to get my connection switched to fastpath and it was done in 48 hours, what on earth is happening BT?

If you are not an avid online gamer then you will be better with the interleaving turned on it will give you a more stable connection if you want it turned back to fast then use this link and ask the mods to get it changed back http://bt.custhelp.com/app/contact_email/c/4951
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Getting Interleaving Turned off

Hello.
I'm a gamer and would like to request that Interleaving is turned off on my line.
I understand I have to provide some stats - I have Homehub 4
Advanced Settings > Broadband > Connection it shows the following:
I'm pretty sure I am on Interleave and would like this turning off if possible.
Thanks.
Solved!
Go to Solution.

Here are the stats:
1. Product name:
BT Home Hub
2. Serial number:
*REMOVED*
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 18/09/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
10 days, 23:34:45
6. Bandwidth:
448 / 8128
7. Data sent/received:
35.5 MB / 509.3 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
*REMOVED*
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
*REMOVED*
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
*REMOVED*
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Fast
23. Software variant:
24. Boot loader:
Why is the router producing two different connection speeds?

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Request: Turn off interleaving.

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