Response profile and priority

What is the difference between response profile and priority in notification?

Priority is to indicate to the maintenance department, how urgently you are suppose to respond. When you change priority, system proposes you the new dates based on the priority you have set in the configuration.
Response profile will allow you to use catalogs and define tasks. These can be automated when notifications are created either automatically. If you create maintenance plan with notification as the call object, you get the option of determining tasks automatically. Response profile will allow you to do these. Outstanding tasks also won't allow you to close the notification without completing the tasks.
Regards,
Ketul

Similar Messages

  • Replicate Response Profile and Service Profile to ECC

    Hi
    In our client environmen we will be charging customer for various priorities of SLAs defined. And some more complex calculation for pricing, again dependent upon these. For this we have to replicate Response Profile and Service Profile to ECC. Which will be used for pricing in service order.
    If you have worked on similar type of scenario, please guide me how this can be achieved.
    Thanks & Regards
    Hits

    Requirement dropped

  • Service Level (Service and Response Profile) block information-TABLES

    Hi,
    We are maintaining the service and response profile info under service levels assignment block in Iobject in SAP CRM WEBUI for SLA..
    Where this info is stored in table level.
    I know CRMD_SERWI and CRMD_ESCAL for Service and Response profile and I dont know how to get the link with Iobject.
    Pl suggest
    Regards
    A.Sureshbabu.

    hi Raghav,
    What exactly do you mean by SLA View ? . Pls. check the following steps
    1. The Factory calender Should be maintained.
    2. In the Item category of the service ticket Date profile SRV_SLA_ITEM should be maintained.
    Pls. revert if you need any help further .
    Thanks,
    RAJEDNRA SONWANE

  • Response profile

    Hi..
       Can any one throw some light on Response Profile settings..in CRM SERVICE.....
       Kindly add a scenario so that it would be better to understand the concept...
    Regards,
    sanjana

    Dear Shalini,
                       I have a query for response and service profile.
    I have made the following settings in customization:
    1. Configured priority type with priorities assigned to it (1,2,3,4)
    2. Assigned Priority type to Notification type.
    3. Created response profile with hierarchy 1 and with following settings:
      a)     Priority  Tk Cat Type  Tk Code    Code  Interval  Unit
                 1             2                SM01      MKSF     30        MIN
                 1             2                SM01      ONSI        1         HR
                 1             2                SM01      TECO       4         HR
    4. Defined Service Profile with service window of 24*7, i.e. from 00:00:00 to 08:00:00, 08:00:00 to 18:00:00, and 18:00:00 to 24:00:00
    5. Attached above Response profile and Service window to Notification.
    but now when I am creating notification of above notification type and selecting specific priority I am not getting Tasks which I mentioned above to that priority.
    Kindly Suggest if I missed out something
    Thanks and regards
    Rajat

  • Service & response profile

    HI all
    Service profile & response profile are attached to product in SLFN transaction type.
    How to get that (service & response profile ) from product for particular ticket.
    Edited by: swapnil dharia on May 13, 2008 10:21 AM

    Hi Swapni,
    Service Profile and Response Profile can come in the service ticket only via Contracts.
    i.e. u must have a contract which has ur product, in the item level service data tab service profile and response profile can be assigned or it get defaulted from the product master.
    Than u need to maintain the contract determination setting like copy control, contract determination etc. So when u create a service ticket either as a follow up of service contract or the contract get determined while creating a service ticket, the response profile and service profile are copied and can be seen in the contract data tab at the item level.
    Also a new SLA calculation is carried out in the service ticket, based on which the dates at the item level are changed.
    In order to get the response profile and service profile without a contract you will have to use BADIs. This Badi shall read the response profile and service profile from the Product Master and trigger a new SLA calculation, based on which the dates in the Date Tab at the item level will be recalculated.
    Hope this answers ur query.
    Regards,
    Shalini Chauhan

  • Service/Response Profile without Contract

    We are currently using the Service and Response profile to calculate the First Response and Todo by dates in a service ticket(using CRM 5.0).
    The Service and Response profiles are determined off a dummy service contract provided by badi CRM_SERVICE_CONTRACT.
    The problem is that due to the number of service tickets linked to a single contract we are running into some performance issues. I heard that the CRM-On-demand solution determines the Service and Response profile directly without a contract and we would like to determine ours in the same way.
    However, I can't find an easy way to achieve this. I would like to know if anyone has done this before, or would know how to accomplish this?
    Many thanks
    Johan

    Thanks Raj,
    I have already done that. I created Dummy Product, Service Profile, Response Profile and Service Contract.
    We are currently using a single service contract for all service tickets created in the WebClient. This contract is being determined by a badi. The SLA dates are calculated correctly.
    However, due to the large amount of document flow entries on the one service contract, we are starting to experience performance problems in some areas(i.e Interacting on a Service Ticket in the Inbox).
    I want to change this so that we determine the Service and Response Profile without a Service Contract. Even if this involves some enhancement.
    Is there anyone who knows how this can be done?
    Regards
    Johan

  • Catalogs, Codes and Code Groups in Response Profile

    can i assume this parameters to product or something else?

    Hi Alex,
    When you create a response profile for your service process, you must define the response times based on your SLA. The response times can be defined by priority (so that your incidents with very high priority must have a first response in 30 min and be completed in 2 hours, for example) but you also can define that the system should calculate the dates based on indicator keys that have different timeframes with durations, so you can combine and configure that incidents with priority X and category Y have a different duration for first response than an incident with the same priority but category Z, and so on..
    In order to use category, code and code groups, you must first maintain these values via SolMan IMG in "Scenario-Specific Setting->Service Desk->Maintain Categories and priorities", and you can maintain Catalogs and Codes via "Scenario-Specific Setting->Service Desk->Define Catalogs, Codes and Profiles".
    (They are also available in the CRM IMG)
    Hope I could help you..
    Regards,
    Raquel Cunha

  • In sm_crm automatically populate service and response profiles based on support team

    Hi All,
    i have a requirement that in SM_CRM transaction while creating a incident user wants to automatically populate service and response profiles based on support team name.
    i have checked for BADI's but dint find any which automatically populates service and response profiles at the time of creation of the ticket.
    Kindly help!!

    Hi Shaswat
    This doesn't work as mentioned in the wiki page and SLA doesn't get determined by the org unit or support team via customizing.
    We reported this to SAP and got a feedback that this is not supported and will be removed in future from the access sequence.
    Therefore the only option is to implement badi i.e. crm_sladet_badi and use BADI determination in ur acess sequence to call this badi.
    hope this clarifies
    Thanks
    Prakhar

  • How to create Service and response profiles

    Hello Gurus
              I have configured the IC Web Client in solution manager 4.0 system. But in sservice ticket i am not able to see the SLA info. Please tell me
      where to give these SLA parameters ?
      How to create service and response profiles?
      Shuold i use SLF1 instead of  SLFN to maintain SLA ?
    Please tell me how to do these it will be very helpful....

    Hi Naveen
    The Service and Response Profiles can be created in the easy access menu using the path
    SAP Menu> Service> Service Contracts and Service Plans--> Maintain availability and Response Time
    Availability time is also know as service profile
    And then assign these service and response profiles to your Servie Product Master which will be used in the service ticket.
    For the field to be available to enter teh service and response profile in the product master, assign the set types COMM_PR_SRV to the category in which the product will be created
    Hope this would help.
    Regards,
    Rekha Dadwal
    <b>
    You gain a point for every point that you reward. So reward helpful answers generously</b>

  • Unable to Assign Service Profile and Response Profiles to Service contract

    Hi All,
    I am creating a new Service contract but unable to assign service and response profile in the Item details of a service contract.
    The serice and response profiles are in display mode they are greyed out.
    any ideas...
    Regards,
    Raj.

    Hello, please ignore I've replied to the wrong posting.
    Cheers
    Message was edited by: Andrey Bondarev
    Message was edited by: Andrey Bondarev

  • Postion and priority field in status profile

    Hi,
    what is the use of POSITION and PRIORITYfield in user status customization?
    Regards,
    Rizwan

    Hi
    The position  and priority field in user status is meant for the below determination
    There are two types of status display:
    Status line: Up to 8 active statuses are displayed in one line (only the 4-character status IDs).
    The position specifies at which place in the status line a status should be displayed.  If several active statuses have the same position, only the status with the highest priority is displayed.  If not all positions of the status line are used, the positions are moved to the left.
    Status overview: All active statuses (status IDs and description) are displayed in list form.
    The status overview is sorted by position and priority.
    Regards,
    Deepa

  • How to get user profiles and tasklists in axf

    Hi,
    We have configured the the views in the BPM Worklist ,restart all the managed servers like SOA Server,IPM Server and UCM Server.
    After that navigate to url-http://ipm:16000/imaging/faces/Driver.jspx to configure command driver input parameter settings-like SolutionNamespace     
    CommandNamespace     and provide the username.
    After clicking on Execute request it generates the conversation id but when we clicked on Execute Response button the AXF Task lists and user profile fields are empty.
    can anybody suggest the way to get user profiles and axf tasklist?
    Snehal

    Assign proper groups and/or users to BPM view created.
    In IPM login and logout for that user. It will start appearing.
    Regards,
    Vikrant Korde

  • QM Notification: task end dates not pulled through from response profile

    Hello,
    I am experiencing a problem with the end dates of the tasks in QM notifications not pulling through (from the response profile) when tasks are determined.
    When I do the simulation of task determination, the gantt chart shows all the tasks together with the end dates. But when the actual determination is done these dates are not populated in the planned finish date fields.
    I have double checked the configuration: priorities, response and service profiles are set up correctly. I have also searched SAP notes without success.
    I thank you in advance for your responses.
    Kind regards,
    Theo.

    Yes, I know, but as far as I understand binding the values back from rule to the workflow is something that doesn't work. I have never tried it, but I have seen posts here about people complaining that this kind of binding does not work.
    Have you tried to bind for example some hard coded value back to the workflow (something that should definately work)? Does it work? If not, I suggest you to ask this from SAP that is it supposed to work and if not, why do they have this option to for binding from rule to workflow. Or then just forget what you are trying, and use some of the suggested workarounds.
    Regards,
    Karri

  • "Time stamp, Response time and Completion time" in CRM_DNO_MONITOR

    Hi,
    We have configured Service desk functionality in Solution Manager 4.0.
    In CRM_DNO_MONITOR we were able to see all the data except "Time stamp(0), Response time(00:00:00) and Completion time(00:00:00)" of Service desk message.
    Kindly let us know, how to configure so that  "Time stamp, Response time and Completion time" should be displayed in CRM_DNO_MONITOR.
    Best regards,
    Bhaskar

    Hi,
    Do u want this for SLA?
    In the service desk you have to assign the date profile to the SLFN transaction type.
    For this you can use the standard date profile SLFN_HEADER.
    award point if it helps you.
    regards,
    mahantesh

  • General Question on Profiles and when to use them

    Hi
    I have inherited a database, from our previous DBA. Recently one of our user password expired causing access issues within our application.
    On investigation, I noticed that we have a default profile, with the password expiration in place.
    We want to make the password expiration to be unlimited.
    My question is, what is the best practice for doing this?
    Is it recommended to create a seperate profile, other than the default or
    Is it OK to just keep one profile remove the restriction on that profile.
    Our database contains only 3 users (outside the oracle users) which are, the schema owner, 2 web users for different functionality.
    If there are best practices documented, then I'm willing to read through it, if someone can point me to it. Currently I have only found, documentation on profles and how they are used, but none show what are the best practices recommended for oracle.
    Thanks in advance.
    Div.

    Hi Helios
    Thank you for your response.
    I read the below :
    Password Management is setup by DBAs using Oracle Profiles. A general recommendation is to assign only those schemas a profile with password aging an expiration features if the users have the ability to independently change their password from their end-user application when the password expires, usually this means the application they use must have correctly implemented the OCIPasswordChange() OCI call such as sqlplus.
    So would you recommend that I just keep my default profile and set the password expiration to unlimited, as that is what I understand from the above.
    Thank you for your quick response.
    thanks
    Div.

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