Service & response profile

HI all
Service profile & response profile are attached to product in SLFN transaction type.
How to get that (service & response profile ) from product for particular ticket.
Edited by: swapnil dharia on May 13, 2008 10:21 AM

Hi Swapni,
Service Profile and Response Profile can come in the service ticket only via Contracts.
i.e. u must have a contract which has ur product, in the item level service data tab service profile and response profile can be assigned or it get defaulted from the product master.
Than u need to maintain the contract determination setting like copy control, contract determination etc. So when u create a service ticket either as a follow up of service contract or the contract get determined while creating a service ticket, the response profile and service profile are copied and can be seen in the contract data tab at the item level.
Also a new SLA calculation is carried out in the service ticket, based on which the dates at the item level are changed.
In order to get the response profile and service profile without a contract you will have to use BADIs. This Badi shall read the response profile and service profile from the Product Master and trigger a new SLA calculation, based on which the dates in the Date Tab at the item level will be recalculated.
Hope this answers ur query.
Regards,
Shalini Chauhan

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<b>
You gain a point for every point that you reward. So reward helpful answers generously</b>

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Message was edited by: Andrey Bondarev

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