Restart the PC in a Remote assistance session

Hi all,
I've a question about the Remote Assistane in the Intune Center.
When a user stablishes a remote assistance trough a request in Intune Center and, as a part of the assistance, the computer has to restart; then, does the remote assistance return when the user log in? or does it lose and the user have to request a
new remote assistance?
Thank you in advance.

I'm quite certain the user would have to re-request assistance.
Paul Goodson
Senior Program Manager
Microsoft Intune Customer Acceleration Team

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Windows 8 Remote Assistance

Hi
Ive signed up to the latest trial of Intune to test on Windows 8 PCs and slates.
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See
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Okay so Windows 8 has its own built in Windows remote assistance. See below,
So why couldnt MS ingrate this in to the Windows Intune Centre on the desktop? It will be a nightmare explaining to users how to get to Windows Remote assistance tool.
It was nice an easy in the Intune Centre. MS have taken a major step backwards here which do not help the user or the servicedesk.
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Sorry Im doing my best not to get angry about this!
http://www.advicehow.com/creating-remote-assistance-invitation-file-in-microsoft-windows-8/
How to Create Remote Assistance Invitation File?
In order to create Remote Assistance invitation file that can be sent to the administrators or helpdesk team via LAN, users must follow the steps given below:
Log on to Windows 8 computer.
Assuming that the computer has been configured to display classic start menu, click Start and from the available menu click Control Panel.
On the opened window under System and Security category click to select Find and fix problems sub category.
On Troubleshoot computer problems window from the left pane click to select Get help from a friend.
On the next window click to select Invite someone to help you option.
On the opened Windows Remote Assistance box click Save this invitation as a fileoption.
Save File
On Save As box type in the name of the invitation file in File name field and browse for the location from where this saved file can easily be located by remote helper.
Alternatively, Save button can also be clicked without making any changes to save the file with the default Invitation name and at defaultDocuments location.
This saved Invitation file must be sent to the helper via LAN.
Once done, on the opened box update the helper with the displayed password that he must type in while creating Remote Assistancesession.
Password
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Remote Assistance via RDS Gateway

Hi all,
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Remote Assistance should work in this situation, internally. Could you please provide a little more detail?
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Hi KSBuchanan,
Based on my research, the RemoteAssistance Task runs when an Event ID 1502 is written to the System.log. This scheduled task reviews Group Policy for changes that are related to Remote Assistance.
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http://blogs.technet.com/b/mrsnrub/archive/2012/01/24/microsoft-windows-grouppolicy-event-1502-not-being-logged-after-successful-application-of-gpos.aspx
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Best regards,
Fangzhou CHEN

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Hi Eric,
The cause of this behavior is that the following policies are enabled, you can check and if there it is, please configure to disable it to check the results.
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RD /S /Q "%WinDir%\System32\GroupPolicyUsers"
RD /S /Q "%WinDir%\System32\GroupPolicy"
gpupdate /force
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Kate Li
TechNet Community Support

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Do I have the ability to do remote assistance like in Windows? Thanks.

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I have seen various post discussing the missing option for Remote Assistance in Windows 8/8.1.
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Kind Regards
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I know this is very old but I’m trying to clean up old posts. Did you ever solve this? If so it would be good if you could post the solution to assist others. If not, at this
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http://technet.microsoft.com/en-US/jj839713.aspx
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http://superuser.com/questions/190448/disable-restart-after-update-prompt-for-server-2008-r2
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the accuracy of this information.)
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Restart the PC in a Remote assistance session

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