ATT restocking fee - waived after press conference ??

I bought two iPhone 4s recently from AT&T and both had death grip issues. I immediately went back to the store in order to return them (hearing that Apple had waived its restocking fee and was giving a full refund). Once there, I was very surprised to hear that AT&T was still charging a 10% restocking fee. I could not argue my way out of it.
As I felt it unfair to lose any money over a faulty product, I then convinced myself to hold on to the phones and wait for the "software fix" and the press conference.
Now that Apple has admitted to a problem with the iPhone 4, does anyone know if AT&T is waiving its restocking fee for those of us who want to return it??
Thanks

Only AT&T can answer your question for sure. Did you phone AT&T customer service to ask them? I assume you checked online to see if there was notice of policy change from AT&T (I just checked and saw no such notice).
If you are asking for experience of others - I can say that I returned my iP4 to AT&T this week and was charged the restocking fee (after my best effort to have it waived based on it being an Apple product and Apple's policy to waive)

Similar Messages

Read this after press conference, what do you think?

Okay here's the deal. Apple had a press conference today, and they have thoroughly addressed the antenna issues or apparently lack of with the iPhone 4, now dubbed as "antennagate".
Now, I will just throw a "light" breakdown of thoughts on this and also leave the live blog provided by Endgaget down below for you to read for yourself.
So apple changes the design of the iPhone. It's beautiful. It's suppose to run better and perform better than previous models. But wait, what's this?
An antenna on the outside of a phone? Wow!
Guess What?
Now, people know exactly where the antenna has been placed and can visibly see and can physically touch it on the outside of the phone. They are now aware of it more than with any other phone and can manipulate it by covering it up with their big meaty, greasy, stinky, sweaty, hands.
Or clean, manicured, dainty hands.
So they do, as they should be able too.
Then they watch the signal drop!
Oh no!
You see, with other phones, internal antennas have never really been in the publics "eye" and has escaped the general public knowledge of how cell phones work and can be affected by holding or covering up the antenna area.
Apple created the first (that I've known of) external antenna that is located in the same place an internal antennas. Therefore causing you to actually grip it while in use.
What does this mean? Does it actually hurt it's signal more than internal antennas? Has Apple done their homework?
Ultimately it seems they have. As you should and would expect a multi Billion dollar company who is considered the world over as the best technology company out there. Why wouldn't they?
So what's the problem?
Now I think this report basically says (with out Apple outing their business partner AT&T) that the main issues are within the signal provider, area signal strength. Then there is fact that they basically but a big "X marks the spot" or "cover this up with your hand to make signal worse" area on the phone made aware to everyone when they had their keynote stating that the frame was doubled as an atenna.
The media doesn't' help either. As new customers are made and switch over from other companies such as Verizon for the iphone 4, then they come home to read or see this "antennagate" on you tube, they begin to attribute all their AT&T issues (dropped calls) to the design of the iPhone 4. Yet, studies, actual scientific studies have shown to have better reliability than older models of the iphone.
Here I think Apple proves this, and one must read between the lines on what they can and cannot say about the business and their relationship with AT&T.
But, I think they have proven the point they have a great phone for making calls. They have done their homework and yet still had to answer to this media sensation. They had to make some remedy despite that all the testing and statistics about the iphone 4's performance states that there is no antenna issue. That it isn't significantly much different than any other antenna placed out in todays current cell phone market.
Not to mention the sheep, and Apple haters or competitors who join the fray.
Does Apple have sheep followers? Sure. But they also have people who for whatever personal or business reasons despise them.
But, the sheep I refer too, are the people who just hear of, or read one report on this "antenna gate", and do no research for themselves to actually understand the issue or intelligently assess their problems with phone properly. Then they start to raise **** over something that may actually not an issue.
For example, many people have complained tirelessly over this "death grip" and how they drop calls all the time, only to find out that the whole time it must have been AT&T dropping them because they have been using a bluetooth device or a case around the phone which prevents this issue from coming from the antenna
Sheep.
The decision to apply and antenna icon on every phone in the cellular market was made to let consumers rate or judge their signal strength and calling area. 1 bar doesn't mean a call cant be made. just as 5 bars doesn't mean "superduper great signal you'll never drop a call ever ever".
Many specialists believe that the cell phone market should drop this antenna signal strength meter, because of its subjective nature, and tthe fact hat it doesn't actually work like a "gas tank meter" in a car, nor functions like one.
Anyone who's ever studied this "signal meter" knows that you can go from full 5 bars to no bars in less than a microsecond with no feasible reason, on any network. It's not about, "my network never drops calls" it's about consistency.
So why mislead consumers? Why not just have a green light, red light?
Back to Apple's choices.
They had to do something, had too. No matter what tests show, statistics, fanboys, haters, or competitors. They had too, without slapping AT&T in the face.
Enter the Press Conference.
Below is the blow by blow.
In the end I feel a bit sorry for how things turned out. Apple looses millions on basically an issue that every company, and carrier has. Block the antenna, loose some signal.
Call it what you want but they are giving away free cases that costs millions of dollars to Apple, unnecessarily just to cool this thing down.
To all those who complain I say try this. Just use your phone naturally, don't try to "death Grip" the mother. Just use it and if you get dropped calls, try a case or bluetooth, or a headset, and if you get dropped calls, be open to the fact that it's probable AT&T, or just the nature of cellphones. Not an antenna issue that Nokia, Sony, Apple, Motorola, HTC, Samsung and every other maker faces . . . despite what they say.
Apple loses, because they currently are considered to be the king of the hill in the smart phone market (and others for that matter) and they told everyone "HEY! EVERYONE! Our antenna is on the outside, and it's right 'X' here!"
They Still apologized and gave away millions to make any and everyone happy.
Had their been and actual Hardware defect, I would have said RECALL. As things sit I think Apple handled things correctly. Had you anyone asked me earlier in the week, I would have scoffed at the idea of a bumper fix. But it's not a fix, there is nothing to fix, it's an act of good faith.
Maybe it's also a way to get more cases out their so when September rolls around they can have a better call drop ratio to the 3GS.
After the meeting I couldnt help but think, had I made something that wasn't broken, and people said I'd have to try and fix it, I think that all you would have seen from me would've been the middle finger.
It's a ish snow ball thrown down hill, and Apple is saying sorry you got hit on the way down but we didn't' toss it.
Here's something for your trouble.
Remember you can return it, and Apple is having a "case is sill open" approach and will continue to work on it. As for now, it appears that they really is nothing wrong with your antenna on your iPhone 4.
Maybe you should start to smile, or go to Verizon?

Hello everybody.
I am a would-be Iphone 4 user, which will now surely not become one.
I did read all the fuss about the antenna, and I did watch the conference, and here is what I think.
Saying that, even with the issues, “it is still useable”, is in my opinion ridiculous.
Guys, we’re talking about a 650 € mobile here.
The Iphone 4 is a top of the line phone. It’s not a 29 € mobile bought at a supermarket.
And if a 29 € can work as a phone perfectly, I expect that a mobile that costs 20 times that, can at least give me the same functionality that the cheap one gives.
Yes, the Iphone offers so much more, and that’s the reason why I wanted to buy it (so I am not an Apple naysayer, in fact I really wanted to buy an Iphone, and even defended it in front of friends in discussions), but really I need it first and foremost for work, and I NEED to be able to receive and make phone calls, and can’t afford to have dropped calls in bad reception areas.
This is an issue ALL smartphones have? To be sincere, I highly doubt that.
But even if it were, then I would go on with my non-smartphone mobile, until this thing is solved, because seriously, I think before adding in all kinds of gadgets and whatsoever, making sure you can use a phone to make phone calls everywhere without dropping calls should be the priority number 1.
There is no possible hardware solution? Now, I am not an expert, but if you look at the pictures of the antenna, and without making any particularly intelligent change… why not just rotate the antenna position 180°? So that the black band is on the top right, where nobody holds it, rather than on the bottom left, where most people hold it? It doesn’t take a rocket scientist in my opinion.
What I think is that we WILL see a hardware solution, in my opinion Apple already knows what needs to be done. But you can’t just change production from one day to the next. Apple has a lot of phones ready yet, and lots are being built, that it can’t just throw away.
So, until 30 September (or until these models will be dispatched) we’ll get this model with a bumper.
When the stock will be over, we’ll get a new model with the magical fix.
Until then… +“if you don’t want an Iphone 4 – don’t buy it”.+
Smart suggestion mr. Jobs gave, I’ll follow it.
Have a nice day.

Inconsistent delivery balance after return with restocking fee

My client does not like the work around she must use to delete negative delivery balances after returns are processed with a restocking fee. Here is her description of the problem:
1. We receive this unit back from customer. When a return is created the unit is received back into stock and cost account is credited.
2. We revised the unit and decided to accept the return but charge a 10% restocking fee which means we will give back to the customer only 90% of what he paid for the unit.
When a credit memo is created, the customer receives the credit and the revenue account is debited. Also the base return document is closed.
3. However the system indicates that there is a negative delivery amount of $509 (On the BP master screen) We donu2019t want to see that balance; there is no document open linked to that balance.
If I do the same process, but add the total credit amount to the unit price directly the system does not show this negative balance even though the total amount of the return document is different than the total amount of the credit memo.
In order for me to clear that balance, I needed to create a return, copy it to a credit memo, and create an invoice to offset the invoice.
Is ther a better way to do this?

The proper way to do it would be full credit plus new service invoice to complete this transaction. The restocking fee s a new charge to customer. That process will reflect the true financial transaction.
Thanks,
Gordon

Does Apple still waive the restocking fee of iphone 4??

I bought my iPhone4 3 days ago and had to get an exchange because of a faulty on my iPhone. However, they gave me a refurbished one. I don't want to take this, so that I want to get a refund and buy a new one.
I remember Apple had waived the restocking fee, but I don't know they still keep that policy.
Does anyone know about it? If it sill applies, when are they going to change the policy?

An exchange under warranty is called a service unit and is provided in a plain box with the iPhone only regardless if new or refurbished and there should be no way to tell the difference. An exchange under warranty includes the iPhone only since all other package contents included with the retail sales box do not need to be exchanged.
I believe the restocking fee for the iPhone 4 continues to be waived due to the unwarranted hysteria over the antenna, but this is for someone returning the iPhone for payment credit and not purchasing another because they are unhappy with it and want a different make and model.

Activation Fee Waiver

Has anyone else experienced this? You are promised the activation fee waiver and they don't apply it to your bill and make you call in to get it. But when you do, your told that it wasn't noted on your account, so the best they could offer was half the credit?
Below was my experience: Please share comment if you have experienced this and how you go it resolved. I am at my wits end!!
I recently switched to Verizon Wireless after 13 Years with T-Mobile. I am very much regretting that decision with my recent experience with Verizon Wireless. As a part switching my service, one of the reps that I spoke with told me that they would wave my activation fee as part of my deal to switch over to VERIZON WIRELESS. I had not yet received my first bill, so I went online to your website so I could view my bill. That is when I noticed that the activation fee was showing on my bill. My first step was to speak with your agent via live chat. He submitted the request for me and told me I needed to call in to approve the request. When I called in, I spoke with a rep, (who was rude and kept speaking over me) and she said she didn’t see where that was notated on my account. But, that she could offer me ½ the fee in credit. That was not what I was promised, so I declined her offer and asked her to escalate my call to a super visor which she refused to do, because the supervisor could only offer the same thing. I had to ask her several more times to escalate my call before she placed me on hold to do so. They she came back and said her supervisor was busy because she was going into a meeting and again restated that all the supervisor could offer was the ½ credit for the activation fee. I asked the rep a few more questions, in which she continued to talk over me. Unable to tolerate her rudeness anymore, I hung up. I then call back in and spoke to a rep who immediately transferred me to the sales department. I then spoke to a woman who looked into the account and asked me the same questions. (She was very polite and knowledgeable.) She said not to worry, that she would notate on my account that it was a part of a promotion and then she would transfer me back to customer service so I could get the credit. Of course (it never fails) we were disconnected. So I called back again, and this time, this rep could only see where the previous reps notes – stated that I was promised the fee waiver and did not receive it. And she said upon that alone she could not give me the credit. After this experience, I see that all the warnings I received about VERIZON WIRELESS are true and I am deeply disappointed! I am a very good and loyal customer – who pays on time and abides by the rules. However, I am sincerely hurt by this incident and could not in good conscious, recommend Verizon to anyone after this experience. I just want what I was promised originally by the sales rep…to have my activation fee waived. I would like a response (if willing to respond) to this complaint in writing as my experience with your company’s ability to properly document conversations has been poor.
Any suggestions?

Hello,
The promotion for having the Activation Fee waived started March 11, 2011 is included with the Xoom for a limited time only. If you have the flyer and wish to seek to have the activation waived prior to the start of the promotion, please contact the store or vendor where you purchased the Xoom or Tablet from and provide your mobile number to request the activation waived. We will be happy to review the the matter. Please also use this link below to inquiry about the activation fee being waived for online orders. When you go to the, scroll down to the lower right hand side and click on for the details.
The link is:
http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=5606
Thanks,
edw@vzwsupport

I will be returning my A505-S6005. Help me to avoid the restocking fee by reading this list.

About five days ago I bought a Toshiba A505-S6005 laptop at Best Buy. I am so sorry I did because this computer has been a pain in the **bleep** since day one. I have numerous problems or errors with the unit, but the system still works (to a point) and I would think that a Geek Squad agent would deem it as operational and I would be subject to a restocking fee. Here is a list of issues I have seen or experienced with it. Maybe someone can really attest that it is indeed defective and I can get all of my refund.
List of errors or issues.
1. Very slow startup. (This is a Core i3, but it does not seem like it. I think I would get better performance from a cheapie Celeron)
2. Stuttering audio at startup and while playing media..(online media, videos, music, and normal Windows Operations, Windows Media Center)
3. Display Driver has stopped responding and has recovered error. Experienced numerous times during startup or restarts
4. Completely blank screen while running on battery. Plugged in and it did not help. (After turning it on for the day) No backlight or anything. As if screen is off.
5. Acronis True Image cannot find any Hard Disk Drives when running the recovery manager from the bootable CD or within the Windows recovery methods. (have followed advice of forum posters, all of which have failed. Have also tried to generate a system report which also failed.)
6. Very noisy DVD/CD drive when burning discs (Makes extremely loud vibrating sound)
7. Problems with camera sensing light in well lit room. (not sure if this is an issue or not) although it does not hapen all the time.
I think this is everything I have experienced so far. I am not sure if there are other issues or not. But there might very well may be.

I agree, go bring it back to them. If its within 14days they should not ask for a restocking fee.
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the only easy day was yesterday.....
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Advancing Gaming Giants-MSI! Me @ 2015 MSI Gaming Computex Press Conference~

Working in an exhibition design company, I had the chance to witness the MSI 2015 Gaming Computex Press Conference. Though I play on-line game occasionally, I kinda like the Gaming products of MSI. One of my classmates gave me a MSI Gaming mouse with LED indicators, it’s gorgeous and handy!
By curiosity, I Googled MSI before the conference. Found out that MSI focused on Gaming Notebooks and high level mobo and graphics for decades, now it is sort of an international gaming leading brand. Its gaming products are definitely dream gears for professional eSport gamers. Seems this company is really something.
After I got the job done, boss allowed me to watch this conference. Stepped into the hall, I saw the giant size dragon mascot. And there was a photo sticker machine and a claw vending machine; everyone couldn’t refuse to stop steps to the entertainments.
In the conference hall, there were demo sections of MSI gaming series products. Variety of high level notebook, mobo, graphics, AIO, desktop, and etc. are all here for the participants to try out. More and more participants came and got to know the latest products of MSI.
The seats were taken very soon by the presses, vendors, and employees. I located myself at an inconspicuous corner to observe the event. In a while, the lights dimmed, and the conference started officially.
The main stage was designed in red, black and white colors, the 3 elements of MSI Gaming, and decorated with the MSI Gaming Dragon shield. Several pretty models went up to the stage one after the other to show the latest products to the crowd.
One more highlight of the conference was MSI senior managers and professional speakers to present the new products and new technologies. After that, several important IT companies introduced their cooperation with MSI. By this way, MSI products look really taking comprehensive advantages.
Everyone was focus on listening to the introductions. I was also very touched, and admired MSI branding much more.
At the end of the conference, MSI announced hot news. The MSI BeatIT gaming tournament which MSI held for 5 continuously years is renamed to MSI MGA (Masters Gaming Arena) global gaming tournament. In cooperation with world leading gaming company, ESL. The regional qualifiers start in June, and the global final will be held in August in Seattle, USA. Holly…! This is really a big enterprise; hold the global event out of the ordinary.
The whole conference showed the determination and effort of MSI on Gaming products and the industry. Really impressive.
At last, here’s one picture of the MSI products and the long leg models to thank you for reading this article.

MSI gaming SLI Bridges...release when?

Verizon does not want to honor early termination fee waiver! ANY ADVICE??

So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee. Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c. Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon. I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years. This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
Has anyone been in this situation and if so how did you resolve it. Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

Pappiah,
I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
StevenR_VZW
Follow us on Twitter at @VZWSupport

Capital One QuickSilver One Annual Fee Waiver/Upgrade

The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS. My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!

c00mtg wrote:
UncleB wrote:
OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice. The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call. I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky. I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted. After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up. I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above. Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo. Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done. Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can. My QS1 was from Orchard and merged that into my QS no AF last night...I less card and no AF, that is great!!It's awesome to know that the card being a former 'Orchard' doesn't cause a problem with merging! Since I just paid the fee, I'll probably see about getting another CLI or two before doing the merge. The card I'll be merging into has a slightly higher APR, but but it doesn't have an annual fee, so in my case it'll be worth it.

AT&T Restocking Fee

So I know that Apple has waived the restocking fee on the iPHone 4 if you return it within 30 days. Why hasn't AT&T?
I got my iPhone 4 from AT&T on the walk in launch day. I called today about returning the phone because of the antenna problem I have and was told that they do have a restocking fee unless there is something wrong with the phone. And from their POV, there is nothing wrong since Apple has not come out and said "there is a hardware problem."
I mentioned that Apple has waived the fee, but the guy held fast. No admission of problem from Apple, pay the fee.
It seems I am being penalized for purchasing from AT&T. If I purchased from Apple, I could return the phone...no fee and my upgrade status reverts back to what it was before I got the iPhone 4. From AT&T...pay the fee. Tough luck.
Anyone else had this experience?
Message was edited by: J. Christopher Edwards

J. Christopher Edwards wrote:
So I know that Apple has waived the restocking fee on the iPHone 4 if you return it within 30 days. Why hasn't AT&T?
I got my iPhone 4 from AT&T on the walk in launch day. I called today about returning the phone because of the antenna problem I have and was told that they do have a restocking fee unless there is something wrong with the phone. And from their POV, there is nothing wrong since Apple has not come out and said "there is a hardware problem."
I mentioned that Apple has waived the fee, but the guy held fast. No admission of problem from Apple, pay the fee.
It seems I am being penalized for purchasing from AT&T. If I purchased from Apple, I could return the phone...no fee and my upgrade status reverts back to what it was before I got the iPhone 4. From AT&T...pay the fee. Tough luck.
Anyone else had this experience?
Message was edited by: J. Christopher Edwards
I was told my restocking fee would be waived. (BY AT&T)
Message was edited by: Dan Slocum

Can I exchange for new if I pay restock fee?

Sorry to cross post, but not getting answers in the other forum
My wife and I bought new iPhones 3Gs on monday to replace our originals.
I have had nothing but troubles.
The first unit, the hold button broke and retreated into the shell - they exchanged it.
The second unit, the screen is WAY too yellow, ever after the update. Also, I have not been receiving calls. I went to genius and talked to AT&T, they say everything is working fine. Missing calls is not happening while in the stores. Keep saying let us know if I keep having issues, etc. I think the phone is a lemon, my wife's 3G phone is perfect.
I work as a freelancer and my phone is my lifeline...I need a fix.
If i go back to the Apple store, and pay the restocking fee, can I just exchange for a brand new phone? The 30 bucks is worth potentially solving this problem.

Even if someone were to give you an answer to this, The Apple Store would have to agree in order for it to actually happen.
It's probably best to give the Apple Store a call.
Hopefully someone has actually tried this and can give you an actual answer, but barring that you'll have to ask Apple.
Sorry. Hope you get an answer.

Restocking Fee for an exchange???

While I understand the need to charge a restocking fee for returns, I find it incredibly ridiculous that we are charged a restocking fee when it is an exchange for the same exact phone. My mother's phone was not working properly so she went to the verizon store to get it exchanged within 14 days as they mentioned, and the representative at our verizon wireless store charged my mother with the restocking fee in order to exchange her less-than-14-day old phone for another phone.
Then what she witnessed afterwards is disappointing. The phone that she had turned in was being wiped down carefully and put back into the box. Does that mean someone else will buy that phone as a "new" phone even though it was not working properly?
We almost feel as if we were scammed into getting a bad phone at first and then exchanged for a good phone afterwards.
Is this just an over-imaginative thought or does this seem highly possible for a company that will nickel and dime you at every thing possible.
This is upsetting as I've been with the company for a very long time and will have to consider other options when my contract ends soon.

Sounds like you were at a Verizon Wireless Authorized Premium Retailer and not a Verizon Wireless Corporate store. Retailers are owned and operated independently of Verizon Wireless. All of the inventory in those stores is paid for by the proprietor out of pocket. They have to sell it. They shouldn't get away with putting a returned phone, defective or not, into a box and reselling it to someone else but it does happen.
At a corporate store if you have a defective device (very rare but it happens) and it needs to be exchanged for the same exact phone within 14 days there is no fee.
There are a couple of ways you can tell the difference between the two types of stores. First, below the big Verizon Wireless logo it will say Authorized Premium Retailer or the name of another company. Most people miss this when walking into one of these locations. Second, usually the phones on display are fake or non-working models. Third, your receipt is usually printed on 8 1/2" x 11" paper and not on regular receipt paper. It's a shame but I would call VZW customer support and see what can be done. When you purchase at one of these locations you must take it back there within the first 14 days. It's the same as if you went to Best Buy. After the first 14 days these locations won't even help you and they will direct you to a corporate store anyway. In which case a defective device is replaced with a Certified Like New Replacement no matter where it was originally purchased.

Gave up, returned, charged restocking fee

Well folks I've been doing all the research, trying to make the best decision like many of you and after as much "testing" as I can do I've finally given up on having this phone and now must consider my options. I'm in my 14 day window coming over from AT&T and with the switch I'm activating 4 smartphones with Verizon. I was hoping to make this my first Android phone having been an apple user for the last 2 years and for reasons I don't need to go into here I was really excited with the prospects of stepping away from iPhone to give the GNex and the new OS a try. However...
I was unable to really acquire even a 3G signal at my house sitting in the living room on the main floor. The vzw coverage map shows that I should have 4G here and definitely 3G. First call to tech support did all the usual resets with no real changes on signal. And when I say "signal" I mean the phone's ability to actually do something with data. I'm not one to fixate on the signal bar and I simply try to open a web browser, open a few sites and run a speed test to measure upload/download speed. I even went outside my home and walked around the yard to see if I could do any better. Once I was able to get a bar of 3G for a very short time. Tried to open the browser- webpage not avail, speedtest- couldn't complete. Got the communication issues error message. Next I wonder just where this phone will actually work on 3G and if I'm lucky 4G. So I print a map of my town and set out to drive my favorite roads to the places I usually go, stopping at intervals to record my connection results. What I found out is pretty simple. Unless this phone is fairly close to a tower it will not work in 4G mode. And, apparently, it will have a hard time switching to 3G as it seems to be trying to resolve operation in 4G. I make that last statement because of this finding: I was about to box it up after an hour of comparing it to a Razr where the Razr could show 2-3 bars of 3G and open web pages and complete a speed test and I thought I'd dig into the settings again for another look and decided to switch off the CDMA/LTE in favor of CDMA only. I had tried that on the first day and it had no effect. But this time the GNex liked that. It almost immediately found the 3G signal and it then could load a web page and complete a speed test. Sigh.
Well, there are other details but this is getting long so suffice-it-to-say that if you are ok with digging into the settings and switching the network mode manually you might get this thing to work better than what most of us have been experiencing. I'm not in for any more frustration so I returned the phone today. Oh, and by the way, the other smartphones are iPhone 4S's and they have 2-3 bars 3G, usually staying on 3 in the same living room I had the issues with on the GNex. And of course, open web pages and speedtest results are good, better than the razr (in 3G) as I recall but that could have been environmental since those tests were done a day apart.
So the icing on the cake is, and I'd like your opinion, is should I think it to be ok that Verizon charges a restocking fee on a phone that they acknowledge has issues. Most of us agree that a software fix to change how the signal strength is displayed will do nothing to fix the radio issue and real world actual data transmit and receive. I'm not likely to consider wasting too much of my time further arguing for a credit of that restocking fee but I find it aggravating that Verizon would handle this issue in this manner. I've searched quite a bit (next will be a phone call) for a copy of the "worry free guarantee". I'd like to read exactly what that means and how it relates to defective phones. Perhaps that is where the problem lies... to get a phone exchanged without a restocking fee it must be so defective that it is "dead". In this case "defective" is a bit of a grey area so we end up being tagged just a bunch of whiny customers with expectations set too high. Thoughts?

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

Apple Press Conference???

I never seem to hear about Apple's press conferences when they reveal new items and give updates. Does anyone know if they have any comming up? Do they just randomly have them? I am still holding out for a white iPhone 4 and was hoping to hear something after the 30th of the month.

just check apple's website regularly. they post updates on the site about upcoming releases. what you know is as good as what i know... only steve jobs knows what's really going to happen or coming out.

HT1363 after pressing Menu and Select, when the Apple sign appears, I immediately press select and play/pause, but again the red X sign appears. so it does not go to Disk Mode. Has anyone had this issue? I would be grateful if you could tell me what to do

The red X has appeared in my Ipod Classic Screen. Apple support tells me that I need to first put it manually on disk mode. to put it on disk mode I ought to press menu and select buton togeher, when the apple sign shows up, hold select button and play together.
After pressing Menu and Select, when the Apple sign appears, I immediately press select and play/pause, but again the red X sign appears. so it does not go to Disk Mode. Has anyone had this issue? I would be grateful if you could tell me what to do.

Thank you everyone for the replies. It defiantly helped point me in the right direction. With any luck, I will have my replacement phone sometime tomorrow.
I was able to call the iPhone support line this morning. The Apple rep stayed on the line with me for about an hour until he was sure the new phone would ship out. For $199 plus $29 for expedited handling I was able to get the replacement ordered with overnight shipping. Since the replacement doesn’t involve ATT&T I have no reason to suspect any further delays. Kudos to the Apple rep that helped me straighten out this mess.
It’s a shame that AT&T cares so little for their existing customers. Not only did they try to sell me the same phone for $499, they outright refused to help me. They also lied to me on numerous occasions and strung me along for close to three weeks for something that only took an hour to complete with the Apple rep.
I filed a formal complaint against AT&T through the Better Business Burrow as well as requested a review of our cooperate contract with AT&T. Our company currently has over 3000 phones with AT&T and there contract comes up for bid the end of our fiscal year (this October). We will be giving it heavy consideration before we consider renewing their contract.
I doubt that any of that will matter to a company that cares so little about their customers, but you never know.
Thanks again for all your help. I would probably still be trying to get my replacement for the next few months if it wasn’t for your suggestions.
-Niel

ATT restocking fee - waived after press conference ??

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