Returns process mapping

Hi Experts,
I am working on a scenario currently to be mapped. When the customer returns the material , it should be inspected if the material is existed within the warranty period , if yes we have to deliver new material on free of cost. for this what I was trying to map in sap is
(with ref to notification)Returns order --> Delivery(post goods receipt) --> inspection takes place(manual process)
after the inspection , is it good to go with (OR) or directly to the delivery with SDFC (subsequent deli free of cost order)?
drop some suggestions,
Thanks,
KP.

You can take the help of an ABAPer for writing a code. Give him the full & complete logic.
ie from where the system shoud check for the warranty period date, MMR for example... then which date it shoould check.. SO Date, delivery date or invoice date.
So, write a very beautiful FSpec,which should make the ABAPer to quickly start working (keeping his mouth shut)
Rgds
Sumanth.Gururaj
Consultant/Systems Analyst - SAP SD/MM/CIN

Similar Messages

I want to implement "return process"

gurus
i want to customize the return process of the materials.what config required. tell me step by step guidence so as to develop these things.please step by step each and every setting required.i want total guidence to develop this scenario. explain in detail.

Returns Order
In this step, you define shipping-specific data for the returns order. You make settings for the required return delivery type for
purchasing document category F (purchase order),
purchasing document type
NB - standard purchase order
UB - stock transport order
the supplying plant
Recommendation
You can use the return to vendor function without making any additional settings here. To be able to use the store returns function you have to make the necessary settings in the corresponding IMG activity
Returns to Vendor
In this step, you define shipping-specific data for returns to vendor, which is the return delivery of goods to an external vendor.
You can use the return to vendor function without making any additional settings here. However, if you create shipping documents for the return delivery to the vendor, and if you want to use other delivery functions too, then you have to make settings for the required returns delivery type.
Requirements
Prerequisites for returns to vendor with shipping processing include:
Flagging the vendor (in the purchasing data) with the indicator "Ret. with shipping proc."
Entering customer data for the vendor
The system must be able to find a shipping point for the supplying plant (that sends the goods back to the vendor).
Activities
Assign the appropriate returns delivery type to
purchasing document category F (purchase order),
purchasing document type NB (standard purchase order) and
the supplying plant
Returns delivery type "RL", which already exists in the system, is suitable for this.
Further notes
When using SAP Retail, stores (generally, supplying plants that are not distribution centers) usually do not have a shipping point. You have to make the appropriate settings for this in Customizing under Assign shipping point - plant and Assign shipping points.
When making these settings, ensure you adhere to the shipping conditions (for which you made settings in the vendor customer data) and the loading group settings (which you made for the material that is to be returned).
You do not need to determine a returns delivery type for the return to vendor for purchasing document type "UB" (stock transport order).
You cannot use the return to vendor function in the following scenarios:
return delivery of goods to a plant
Store Return / Return Plant to Plant
In this step, you define shipping-specific data for the store returns, which is the return delivery of goods from one plant to another.
Example
In SAP Retail, plants are referred to as distribution centers or stores. With store returns, you can map the return delivery of goods from
a store to a distribution center (this is the most common case),
from one distribution center to another distribution center,
from one store to another store,
from a distribution center to a store (although this is not very common).
Requirements
For the return delivery types, you have to make settings for the item category determination.
Partner schema must be assigned to the return delivery types.
The relevant goods movement types must be assigned to the schedule line categories (for the returns in Sales). The following schedule line categories are also available in the system:
NR - Replenishment Returns and
NS - Replenishment Cross Company Returns
Activities
Assign the required return delivery type to
purchasing document category F (purchase order),
purchasing document type (NB - standard purchase order, UB - stock transport order),
the supplying plant (the one to which the goods are being returned)
The following return delivery types are available in the system:
NLR - intra-company-code store returns (purchasing document type UB for replenishment and return orders, delivery type NL for the replenishment delivery)
NCR - cross-company-code store returns (purchasing document type NB for replenishment and return orders, delivery type NLCC for the replenishment delivery)
Further notes
When using SAP Retail, stores (generally, supplying plants which are not distribution centers) usually do not have a shipping point. You have to make the appropriate settings for this in Customizing under Assign shipping point - plant and Assign shipping points.
When making these settings, ensure you adhere to the shipping conditions (for which you made settings in the customer data for the plant that is returning the goods) and the loading group settings (which you made for the material that is to be returned).
Regards,
Indranil

Return process of intercompany stock transfer

Hi experts
In Scenario intercompany stock transfer
when customer (plant) return the goods how to map that scenario
what is the process flow
thanks

Hi
The return Process is also like this:
Return PO -> Return Delivery -> Credit Memo
Regards
Deepak

Return Process flow

Dear Gurus,
I gotto make settings in DEV so as set up return process for one of our plants.
Can you please underline the important steps and configs involved in doing so?
Thanks
Bawa

Hi there,
Then your process is a consignment process. It has 4 levels.
1. When you send the goods from your plant to distribution center, its Consignment Fillup (order type KB, item catg KBN). There is no pricing & item catg is not relevant for billing.
2. When the distribution center sends the goodsto the customer, its Consignment Issue (order type KE, item catg KEN). This transaction is relevant for billing & pricing is done for the item.
3. When the customer returns the goods to the distribution center, its Consignment Return (order KR, item KRN). This transactionis again is billed & pricing is carried for return goods.
4. When the distribution center returns the goods back to plant,it is consignment pickup (order type KA, item KAN). This transaction is again not billable & pricing is not carried for item.
Map the scenarios to your business requirement. Implement whatever scenario your business needs. To make the item relevant for billing in any step, change the order type & item catg settings.
Hope this clarifies your question.
Regards,
Sivanand

Return process in Third Party system

Dear Friends,
Please suggest me the complete process of return under Third Party Order system, with T codes and paths,
Regards,
Atul

Hi ATul
Officially the return process is not supported by standard SAP ERP system for the third-party process.This functionality was never designed and is not supported.
The note 751609 is the official statement of SAP to this problem.
But any return goods to vendor from customer can be settled through credit notes.
The process is to first pass a credit memo to Vendor and after the process the with reference to Sales order a third party credit memo can be issued to customer
Hope this will help you.
Regards
Ramesh

Return process in Third Party Sales

Hi ppl need some help,
In Third party Sales what happens if certain goods supplied by the Vendor to the customer are 'Defective' & are to be returned by the customer.
Does the customer return it to the Company to which he placed the order or he returns it to the Vendor.
How can we configure this process in SAP to settle the billing & issue the credit memo to the customer?
Shilpi

Hi Shilpi,
third party Return process you can configure like this,
Take return goods from ur customer, Your customer will return goods to you and not to vendor, remember one thing ur cutomer doesnt know who is vendor.
Create CR with refeerence to RE. Because RE will contain that Product and quantity which you ar getting back from the Customer and that you have invoiced the customer.
E.G. If you Sent 2 Quantiy of Materail XYZ at 50 Rs each to the customer, but you Got invoice from ur vendor at 40 Rs Each.
and if customer retuirn 1 quantity u have to return him 50 Rs and not 40 Rs.
So Create CR with respect to RE.
Hope this will help.
Revert back if u need any further help.
Thanks,
Raja

Return process in Scheduling agreement and correction delivery creation

Hi Experts,
I have couple of Questions:
1) I want to know the return process in case of scheduling agreement, how exactly we should go about it.
2) Regarding creation correction deliveries in the scheduling agreements.
I enter in a valid scheduling agreement number into transaction VA32, click the "JIT DlSch" button, click "Corr. Delivery" button and then enter in a date and quantity.
After I hit "Save" button, I am taken back to the initial VA32 screen and see the following message...
Sched. Agr. w/ Rel. ####### has been saved (no delivery created)
Message no. V1261
Does anybody have any insight to why this is happening? Thanks in advance.
Sourabh

Whether it is a scheduling agreement or sale order, in case of returns, you need to generate the following:-
a) Return Sale order or scheduling agreement referencing the parent billing document
b) Return delivery if goods are taken back in parent plant via VL01N
c) Credit note to customer via VF01
d) Excise credit via J1IH
Last but not least, please spell the name correctly.
thanks
G. Lakshmipathi

Returns Process - Billing Document with reference to delivery

Dear All,
In standard returns process we are creating billing document with reference to sales order.
How can we make the billing dcoument to be created with refernce to delivery as the business wants the invoice document to be created only when the delivery is posted.
Kinldy advise what are the configuration settings required.
With Regards
Mohammed Raees
Edited by: Raeesuddin Mohammed on Aug 30, 2011 7:25 PM

Hi Raees,
Isnt your process flow like this: Sales Order>Delivery>Billing>Return Order>Return Delivery-->Billing?
In general, to ensure that you're creating the invoice always w/ref to a delivery document pls do the following:
1) In VOV8, where you cnofigure your sales doc type remove the order related billing i.e. keep it blank.
2) In VOV8, put the billing doc in delivery relevant doc.
3) In VOV8, in shipping section put the delivery doc type.
4) Create copy controls between the delivery doc type and billing in VTFL at header and item levels.
5) In the item category for this order type+ item cat grp ensure the billing relevance is either B, C or F.
6) Maintain no copy controls between sales order and the billing in VTFA.
I hope this helps.
Regards,
Raghu.

Return Process for Depot Excise Billing.

Hi,
We are following Depot Excise Billing Process. Where we are using Stock Transport Purchase Order Process for transferring the goods from Mfg.Plant to Depot.
Now, we require return process for returning the Goods from Depot to Mfg. Plant. Please also confirm Excise Register needs to be updated? If yes, please tell us the transaction for the same.
For satisfactory answer ful points will be rewarded.
Thanks and Regards,
Dilip Shende

Hi Murali,
I have followed the procedure given. However, in J1IEX transaction system gives me error message "Excise Invoice 9001000027 28.05.2008 of plant 410027 does not exist"
Where Excise Invoice 9001000027/28.05.2008 is the number generated in T.Code J1IJ. And 410027 is Vendor code.
Please give your valuable suggession to solve the issue.
Thanks and Regards
Dilip Shende

Returns Processing

I already have done OTC cycle. Now i want to Run Returns Scenario. Please Give me suggestions what are the pre requisites to process RE. where I need to Tweak the system so that i can run RE.
ALL IMG Activity including Answers will be Appriciated
Regards
Roxy

Hi Roxysahay,
Return process
Return Order Document is RE in VOV8
Item Category-REN in VOV7
Schedule Line-DN in VOV6
Delivery Document-LR
Billing Document-RE
Assign The Delivery & Billing Document to Your Return document (RE)
IMG Path
IMGSales&DistributionSalesSales DocumentsSales Document header
--Assign Sales Area to Sales document type (RE)
IMGSales&DistributionSalesSales DocumentsSales Document Item
--Assign (REN) Item Category to your Sales Document (RE)
IMGSales&DistributionSalesSales DocumentsSchedule Lines
--Assign (DN) Schedule line category
Maintain the copy controls
Here the Target Document is first & Preceding Document is next
Copy Controls for Billing To Order--- (VTAF)
Order (RE) To Invoice (F2)
Copy Controls for Delivery To Order (VTLA)
Delivery (LR) To Order (RE)
Copy Controls for Delivery To Billing (VTFL)
Billing (RE) To Delivery (LR)
Return Process
VA01Mention Return Order Document (RE) & Sales area click on create with reference & mention the commercial invoice no and click on copy button & save it, Credit memo request will be generated
VL01N-Create Return delivery (LR)
VF01-Create Return Billing (RE)
Note--If you want create Returns Billing remove the credit memo in Billing Block in VA02 for Return Order & Save it.
Hope this solution has clarified your issue
Regards
Pradeep

Free of goods should not come in return process

Dear sd gurus Have a good day
i have one requirement regarding free of goods suppose if we already given free of goods with main item like 10 pens 1 pen is free( 10 +1)
generally when we do return process for particular document ( return order,return delivery,pgr,return billing) free goods also will come automatically returns but my requirement is only main item only should come in return process not free of goods.bz after taking main item in return process due to damaged goods ,here only main item only should come not free of goods
how i can achieve this ?
thank you

Venu,
I did some searching in copy control (IMG), in view of your business requirement.
In connection to my earlier post, "re-determination of Free goods" in RE order type;
when RE order is created with reference to OR
In VTAF, see item level TANN, copy control 302: Do not copy
Here the free goods are not copied. Only goods with item category other than TANN are copied from billing document to RE order.
Then if free goods determination is done afresh in RE order. If there is no free goods procedure assigned to RE sales document type, then no free goods are populated in RE order.
I haven't tested this, you could test this and see if it meets your business requirement.
From SAP, F1 help for copy requirement 302:
In this requirement, any items that have this requirement assigned will not be copied into the target document.
Example
When using product selection, it is advisable that only the main item be allowed to be copied from document to document, and the sub-item should be re-determined in the target document based on the current availability situation. In order to implement this, the item category of the sub-item can have this copy routine assigned to it in order to prevent the copying of these items.

Message no. V1475 while doing free goods return process

Hi Experts,
I am facing problem while creating Free Goods Return Order.
In return process, I want to create a return order with free goods quantity,it is not coming in the line item.
For Eg:
I created 1 Sales Order. Exclusive Order Qty. 10 + 1(free goods Qty.) -> PGI -> Billing done. Now while creating Return Order (RE) in VA01, system is giving error "Item category for item 000020 cannot be determined" and system not showing free goods quantity in the line Item.
I have done below configuration:
1 - Number Range of free Goods
2 - Maintain Condition Table For Free Goods
3 - Maintain Access Sequence For Free Goods
4 - Condition Type For Free Goods
5 - Pricing Procedures for free Goods
6 - Active Free Good Determination
7 - Determination of Item Category for free good Item and for return purpose i have done
Sales Doc.Type - RE + Item Usage- Blank + Item category -REN + Higher level of Item category- RENN
Pls guide me
Thanks & Regards,
Jyoti Shukla

Hi,
I resolved this free goods return order Issues
I have done below configuration:
1- Do Item category assignment for free goods return process in tcode VA01
Sales Doc type –RE+ Item Category Grp- NORM + Item Usage- FREE + Higher level Item category –REN+ Item category –RENN
2- Do Copy Control for return free goods purpose in tcode VTAF
Header : RE(Tgt)+F2(Source)
Item : REN+RENN(Copy requirements-303+Data T-153+Data T-104+Data T-004)
Schedule : Blank
3 - Now create return order with reference of billing doc., take order type RE so now will show free goods quantity in the line item.
Thanks & Regards,
Jyoti Shukla

Return process with credit note.

Hi Experts,
I have done a sales order with quantity 9 pcs, delivered and PGI with quantity 9 pcs and also invoiced the customer for 9 Pcs. Now customer has returned 4 pcs, in this case he has to only pay for 5 pcs.
I have done return process
1. Create returns order with T.Code VA01 and order type RE and quantity of 4 Pcs
2. Delivery with VL01N and Post Goods Reciepts of 4 Pcs
3. Transfer 4 pcs from return to unrestricted use.
now how to raise credit memo ......please guide me step by step.
Regards
Rahul

I suggested you G2 Invoice type by mistake. Apologies.
You need to use Credit for Returns Invoice Type - RE.
Go to T-Code VF01 & select Invoice Type as RE. Now create this Credit for Returns Invoice with Reference to your Returns order Type.
If the above is not happening then check T-Code VTFA & maintain copy controls for RE (Order) to RE (Invoice)
Hope this helps,
Thanks,
Jignesh Mehta

Return process of componets of finished goods

Hi
Can u pls guide for return process of componets of finished goods
Sales order & invoice contains only finished good material code(e.g Panel).
We want to take return of componets assembled in that panel.
Can it be done by regular return order process.

Hi,
I think you may have to use CS-Module, where there is a process called "Returns and Repair order processing."
Please ref. the link below.
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm
It can be done in the following way
Please maintain BOM for the Camponents, under the main material.
You can do it either using "CS01" or under the menu path:
Logistice > Customer Service > Maintain Technical Objects > BOM > Equipment BOM or Material BOM.
Hope this will be of good help to you,
Regards
DSR
Edited by: D.Srinivasa Rao on Nov 24, 2011 6:42 AM

How do we add a link to process map on the desk manual web page?

Hi: The Tutor demo I used shows a hyperliink to process flows and one can drill down to see the connections between the processes at a high level so the auditor to navigate the different processes and sub-processes. Is there somewhere in the documentation that can show me how to include this? I created a process map document, using the steps in the documentation, saved it with the prefix RE and published it, created a new index, but sadly I can't seem to get a link to this on the main web page. Also when I click the hyperlinks on the Process flow doc, I get a web page error although I used a valid PR doc name. Any help would be greatly appreciated. Is there any additional documentation on publishing the maps and displaying them on the web pages? Thanks so much, Heather

Hi Emily: I'm finding it difficult to understand how the SR suggestions answer my inquiry. Is there any way you can take a look at SR 3-7354806811? , Heather

Returns process mapping

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