Review Tracker Problems

I set up some document reviews yesterday. I have Acrobat Pro 8. Most of my reviewers have Acrobat Reader 8 or 9. We're all on PCs.
We have been using the review tool for over a year with no issues. I use the review that sends the link to the file that is located on a shared network drive.
Now some of my reviewers are not getting the inital dialog box that has their user name and info, when the click on the link in the email, it is just going directly to the file, and it is not giving them the publish option.
They have used the tool before with no problems.
Any ideas or suggestions would be greatly appreciated. My reviewers are in quite a little tissy that things are working correctly...
Thank you,
Maryanne

Someone ought to tell Microsoft then. Their compatibility checker says its fine. Thanks for your response.

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