Ridiculous charge for contract switch

Hello, I managed to get my landlord to sign up for a phone line for me, provided that I did the £120 pay for a year in advance, which I agreed to. An extra £30 for the installation charge and that was that.
All was well until I ordered broadband which made my Landlord go crazy that it's under it's name (even though that was implied from the begining) so we had to cancel.
Even though this was 2 days after the engineer came, BT said that the engineer visit charge turn from £30 to £130.
So much for a cooldown period
However, I will be taking a phone contract at the same address under my name. Since it's the same box, same phone number and same address, is there any way to keep me from being £100 out of pocket?

HI your contract starts on the day the line goes active you can only cancel with no charge before the line goes active
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    WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980   Branched to a new discussion.
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    sugaaarbabe
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 14, 2013 9:18 AM (in response to Tarrantion82)
    Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
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    punkinbits
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 14, 2013 11:31 AM (in response to Tarrantion82)
    Have had the same issues with iPhone 4S since the upgrade.  No wifi button, battery draining every 8 hours with no use, phone shutting on &amp; off for no reason at all.  I gave in and tried the hair dryer method.  Turned the phone off and hel d the dryer over the camera lense area for one minute.  Turned the phone back on and to my shock, had wifi button back again.  That was 2 days ago.  Battery is lasting normal amount of time again and I can use wifi again!  Hopefully this will last.  I know it doesn't work for everyone but it doesn't hurt to try.  Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
    Like (2) Reply
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    Shell1331
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:07 AM (in response to Tarrantion82)
    I have exactly the same issue, apple are phoning me this evening.  I am not happy and this has really put me off using iphone.  It's my first iphone and if Apple don't fix it, it will be my last iphone!!
    Like (1) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 3:17 AM (in response to Shell1331)
    you will be fine if you have warranty
    If not Apple won't want to know
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    Programme to see if they can help.
    GOOD LUCK
    Like (0) Reply
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    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:47 AM (in response to Tarrantion82)
    Mine happened to with an update.  I had nothing wrong before that.
    Like (0) Reply
    Level 1 (0 points)
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:50 AM (in response to lin777)
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    Like (0) Reply
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    ljguadagnini
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:11 PM (in response to justezenu)
    Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
    Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
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    Too sad, sorry but this is too much.
    Like (4) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 5:08 AM (in response to ljguadagnini)
    Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
    COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
    Like (0) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:15 AM (in response to lin777)
    I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
    Like (2) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:18 AM (in response to justezenu)
    justezenu wrote:
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
    Like (0) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:58 AM (in response to Jungletooth)
    Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
    As well every one must email them or write to them and I'm sure they will take up the problem for us all.
    Like (0) Reply
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    vinayak4816
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 7:24 AM (in response to Tarrantion82)
    no
    Like (0) Reply
    Calculating status...
    Jerome101
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 8:30 AM (in response to ljguadagnini)
    I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
    Like (0) Reply
    Calculating status...
    Deanmort13
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 9:22 AM (in response to Tarrantion82)
    4s owner in the same boat as everyone else.
    I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled.  Was then told £150 for a new phone which I declined.
    I've had  iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
    Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
    Like (1) Reply
    Calculating status...
    Coatezy
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 11:16 AM (in response to Tarrantion82)
    Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
    Nexus 5 time I think for both of us.
    Like (0) Reply
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    So to be clear from 14th November 2014 until late February 2015 we were without services.
    During one of my many and expensive mobile phone calls to BT I was advised to set up my own mobile broadband and they would foot the bill and repay the expense until they provided a service.
    (Which I did as I had no confidence in a connection date within months)
    Throughout this ordeal BT had the arrogance to attempt to bill me, even though we had no service!!!!
    Here is the kicker.
    BT have now disconnected us from their service (31st March2015) for an unpaid bill, a bill we can't get amended and corrected to reflect the 3 months without their incompetent service.
    They have even added charges for BT sports which I can't even watch as I have no viewing box, I believe this came free for 6 months) with my original package.
    Even this is an issue. I was informed upon moving house that a new contract would commence when I moved home thus starting the 6 months free BT sports package once more (yet another mistake by BT)
    We will not pay any form of bill until they amend and correct the bill to reflect we had no service for 3 months.
    I have now tried to call to speak to an operator regarding the issue, after entering my home phone number the BT automated service redirects me to the only option which is to pay the outstanding bill!!!
    No bill will be paid until it is corrected, I will be sending a bill for the mobile broadband I required to set up and maintain. I am also considering looking into the loss of earnings I suffered due to the length of time I was offline, as well as the amount of time required to deal with the sorry mess. A stressful time enough moving home without this added fiasco.
    I am also aware of the Ofcom regulatory body as well as the multiple rules BT will have breached in our contract.
    All in all we have endured a long and needlessly complicated mess, which thinking was behind us, is in fact still present. We are seriously considering removing our service completely with BT which I am sure in the eyes of the law will be justified and legally binding due to the numbers of contract breaches sustained by BT.

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they cannot deal with service issues that way.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail, when its your turn in the queue.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Double-charged for Creative Cloud Membership - I need a refund!

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    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
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