Roaming On Network Extender. Why?

For the last few weeks all the Verizon phones in the house started to display the roaming indicator on the phone. I confirmed the phones are connected to the NE using the dial code to verify the connection and I updated the phone using *228.
Any thoughts? Thanks!

    @tbadam - Definitely can't have your phone act that way! Have you tried resetting your network extender as well like jfrey3460 suggested? This may also help you as well.
Please let us know so we may assist if necessary.
Thank you everyone for your suggestions and feedback. Everyone take care!
NicandroN_VZW
Please follow us on Twitter @vzwsupport

Similar Messages

  • Why does Verizon expect me to buy a wireless network extender?

    My wife and I have been Verizon customers for 15 years for reasons that aren't entirely clear. We recently moved (less than two miles) and now our phones do not work in our new home. Period. In order to make or receive a call or text, I have to physically leave my home and go outside. I live in Florida, it rains and is usually pretty hot. You can see why I would consider this an inconvenience.
    I spent over an hour on the line with "tech support" only to be told that I live in a magic "null area" between two towers and would it please be my honor to buy a $250 wireless network extender? So, let's be honest, I laughed. I pay for my service as it is. Quite a bit. Even with a discount through work. They let me know that service isn't guaranteed in a building, even AFTER they tell me that I live in a "null zone". (Oddly enough, my best friend is on Sprint and can talk all day long inside my house.) I work in what would best be described as a concrete bunker and my phone works there, but on my days off, apparently I'm expected to "rough it" and go drive around if I need to communicate with my wife. To be fair, the guy said they'd offer one to me for $100 off, but I'm more interested in getting the service I pay for at the price I already pay for it.
    I don't have a home phone, I don't want a home phone. I'm supposed to be living in the future where things are wireless and are expected to work without tying me down or making me go outside when it's like...90-ish.
    So, how about it Verizon? Can you make this right, or do I just man up and pay the ETF and become a new Sprint customer?
    Thanks,
    Chris and Jen Hedeen

    punkriffic wrote:
    I'm supposed to be living in the future where things are wireless and are expected to work without tying me down
    You have fallen into a common misconception about cellular devices. You may EXPECT them to work, but the fact remains that because they ARE wireless, they do not work everywhere NOR are they expected to NOR are they guaranteed to. Simply because you EXPECT something to work everywhere does not make it true.
    IF having a cellular signal in your home is important AND you are unwilling to pay for the network extender even when Verizon offers 40% off the price, then you should go with another provider which does have good signal inside your home. Hopefully your new provider will not have a problem with service in any other areas where you consider it a necessity and is harder to find a work around.

  • Why do I need to pay for Network Extender?

    I've been exclusively a Verizon Wireless customer for over 11 years. Yearly I pay about $3,000 for my service, which I use for my business and personal use. Yet, I can't get a signal at my place of business, on the 10th floor in the middle of NYC! I get all bars in the basement of home an hour outside of the city! Plus, it's extremely embarassing when my clients complain that they can't connect and look at me for an answer why.
    I understand that this can be remedied using the Verizon Network Extender, but why should I have to pay an extra $250 just to get the service I'm already paying for ? Plus, this extender uses MY internet connection, My electrcity , AND others in the area can use it too for free ? Basically, I'm extending Verizons' network at my expense.
    You should supply this device at no charge to customers like myself who can't get service.

    Tonyfalcone, I can understand where you as well as Roy are coming from. Roy understanding a need for a workplace offered an alternative option for you, your clients and other businesses together can benefit from. The network extender we offer is much less. The network extender being an accessory isn't discounted like phones/devices but there's no contract, no monthly fees. You can set it to allow specific numbers priority access to the network extender. Alternately, speaking outside of vzw products, you can search online other signal boosters. Keep in mind, we don't have the support to help you if you needed to troubleshoot a third party product. 
    You mentioned you've been on our network for many years. Did you previously have service at your workplace? Can any Verizon user use their phone? If no to both, it does appear signal is being interfered or blocked. Personally, I've been on high floors in buildings and had service. Possibly they already installed a signal booster but I'm not sure. 
    Thank you

  • Why Can't VZ do the Right Thing For Once and Permit Network Extender Owners to Close their Networks?

    Given the fact that the Network Extender can be set for managed access or open access, clearly it can technologically be configured so that a closed network could be set up so that ONLY those users that are included in the "priority list" could access the Network Extender.
    If I had to guess, Verizon, prefers to benefit from your internet connection and your investment in a network extender by bolstering their network in poor reception areas for all of their customers in the vicinity on us Network Extender owners' backs rather than to do the right thing and permit a customer who has paid for the device as well as their internet access to close the network. 
    I find this sleazy and hope VZW will rethink its approach to this.  We who subscribe to VZW for our cellular service pay the highest rates, on average, in the country for cell service.  We have also paid hundreds of dollars for the Network Extender, and pay for the internet that is used to facilitate the phone calls made through the network extender.
    Once it a while it would be nice if VZW did the right thing for its customers and not blatantly, at least, put their corporate greed about the needs of their customers. 

    I called Verizon tech support, and was informed that there is an option to close the Network Extender. This would allow only numbers on the white list to connect to the extender. Is the information I received incorrect? I spoke to them just the other day. Have you tried to configure the extender recently?
    My post asking for clarification is here: https://community.verizonwireless.com/message/1002928#1002928
    Thanks for any information you can provide.

  • Why is my network extender flashing red and pink?

    hi,
    I have had my Verizon extender for a while, I bought a new Motorola modem/router connected them up and now my network extender isn't blue like it was before.
    the system band is flashing red and the gps band is solid pink.
    I have unplugged it more than once and it still won't go back to blue!
    Any help please?
    thanks
    Karen

    The breakpoint may not be as expected..
    OPen the subVI and check to see if there is a red contour when it is not running.
    If it is the case, use the brakepoint (pointer) and click onto a blank area inside the block diagram of the subVI. The red contour should dissappear.
    Run the vi (main vi). See if it is okay.

  • Why does signal vary on network extender?

    was recently supplied a network extender by Verizon, does help with signal when working correctly but though all four lights are blue on extender, sometimes we have full signal on our phones and sometimes it drops to one or two bars for no apparent reason (even if standing next to the extender)??? Disconnecting power from the extender and resetting it restores full signal, did we get a defective unit?  phones are (2) moto droid maxx's and an iphone 5s

        Jwhitler,
    We're happy to assist in troubleshooting your Network Extender.   I know how important it is to be able to receive your calls and be able to depend on them.  When did this start occuring?  You stated that disconnected the power regains full signal for you.  How often do you have to perform this reset?  Are you able to move the location of the Extender?
    We look forward to hearing some further details so we can assist in finding resolution.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

  • Why won't my airport express work as a network extender since upgrading to iOS 6?

    I have the AirPort Extreme as my. Network and the airport express set up as my network extender. However, since I upgrade everything to IOS6 my airport express is no longer acting as the network extender. How can I fix this issue?

    I have an iMac, iPad, Apple TV and Panasonic tv on my network. The apple tech when I first bought the extreme 2 months ago had me set up the extreme as the main network and the. Airport express in a different part of my home as the extender to my network so we could use the wifi outside to my entertainment area and now to get wifi outside since upgrading my devices I can only get wifi outside if to stand next to the back door.

  • I enabled the guest network feature on my time capsule.  Can I configure my airport extremes guest network feature if I use this as a network extender using a "roaming" network?

    I enabled the guest network feature on my TC.  Can I configure my airport extremes guest network feature if I use the extreme as a network extender connecting my Airport Extreme to my TC via ethernet cable?

    Unfortunately no, since the AirPort Extreme should be configured in Bridge Mode if it is connecting to the Time Capsule using an Ethernet connection.
    The Guest Network option cannot be enabled when the AirPort is configured in Bridge Mode.
    Another way of saying the same thing is that the Guest Network cannot be "extended" either by using an Ethernet connection or wireless. It is only available from the Time Capsule "main" wireless router on your network, not any extending devices.

  • Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

    I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

    First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
    Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
    Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
    If phone service is so important, there is NOTHING as reliable as a land line!!!

  • Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

    It was a dark and stormy night...
    For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
    Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
    The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
    A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
    120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
    "I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
    OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
    "Sorry"
    Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
    After being brushed off.

    Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
    The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
    Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

  • Add Cell Phone Network Extender to Apple Network

    I am currently running a Time Capsule which gets its internet feed from a cable modem (Cablevision). I am trying to add a mobile phone network extender (Verizon micro cell) which requires an internet connection (via Ethernet cable) to create a cell phone call, since I have no towers in my area.
    The Verizon micro cell requires a VPN output from the router; the TC does not support VPN. So the Verizon micro cell does not get an internet connection if I connect it to the TC via one of its ethernet ports. It does connect to the internet if I connect it directly to the cable modem.
    APPLE: WHY DOESN'T THE TIME CAPSULE SUPPORT VPN?!? Honestly, enough is enough, I like the plug and play part of Apple equipment, but maybe, just maybe some people need semi-pro utility out of your equipment. End of Rant.
    I could buy another cable modem from Cablevision and simply plug the Verison micro cell into that, but it costs $45 per month, so that's out of the question.
    I would like to understand whether the solution I've been given from a very helpful Cablevision tech guy will work and how to execute it with minimum disruption to my network (currently the TC feeds an Airport Express elsewhere in the house as a network extender, so I really do mean minimal disruption, please). In essence, it involves cascading the Linksys to the TC.
    I am told to connect the cable modem to a router (I have two unused Linksys routers, one wireless and one without WiFi; my preference is to use the non WiFi router so I don't have two wireless signals), and then connect via the Linksys ethernet ports to the Verizon micro cell and the other to the TC. Apparently this is possible if the TC gets a WAN connection, as opposed to a LAN connection, from the Linksys. The micro cell works fine already, so I guess it just doesn't care.
    According to Apple, the input that I'm already using, from the cable modem to the TC, is a 1 GB ethernet WAN port for connecting a cable modem. When I cascade the Linksys to the TC, the TC doesn't see an internet connection, though, and it makes sense that there are conflicting IP addresses causing the problem. The port out of the Linksys works fine as if I switch the wiring, the micro cell gets an internet connection no matter what.
    Question 1: How do I configure the Linksys so that its output is something the TC can handle? Will the configuration screw up the signal that's going to the micro cell which is already OK?
    Question 2: Or what do I do in AirPort Utility to set up the TC to see the signal correctly (ie as a WAN signal) from the Linksys?
    Question 3: Is there anything else I need to know?
    Despite the "Go Dog, Go" style of writing above, I know my way around configuring Linksys routers, so your reply can be quite technical. Thanks in advance.
    H

    Well, not much telling unless you ask the carrier that you are trying to use. If it will not work with the SIM you are trying to use, there could be any number of reasons with a phone that has not been purchased through an authorized reseller. I'm afraid no one would really be able to answer your question without a lot more information.

  • Phone keeps saying "Network Extender"

    I updated my phone today to whatever system updates the phone said needed to be done (don't claim to be any type of expert or even half way droid literated...) The system version is 4.5.596 android version 2.3.3 if that is of any help. Right after I updated the phone, I started hearing the phone say "network extender". Now this started at work and the hospital I work in uses Verizon as the provider for all of their phones, so they might have a network extender in the hospital to boost their signal. I turned down the volume on the notifications, but I came home and it is continuing to say the same thing and I don't have a network extender. Why is it doing this? What does it mean? And how do I stop it without turning down the volume on all of my notifications?? Thanks for any help. C M

    neither did the verizon guy but it happened while he was on the phone and we figured out that I had just gotten an email.   So he sent a text and it did it again...    When we looked at the settings it was set to default and then after default it said "network extender".   Odd what things decide to do on thier own!
    Thanks for your replies!
    CM

  • Where is the page  manage my network extender

    I need to log in to my network extender and modify the numbers that are assigned to it. Where do I find that? I had it and bookmarked it now it says the site is not available.
    Thanks

        john51,
    You can certainly manage your network extender! You can modify your numbers here: http://vz.to/1BdJSOB  Are you signed in with the Account Holder phone number? This can possibly be why you aren't able to make any changes. Please advise if you have any more questions.
    AmberF_VZW
    Follow us on Twitter @VZWSupport

  • Can I ditch my landline internet service and use a network extender & hotspot instead?

    I live in a rural area with lousy landline internet access but a pretty good cell signal. I've heard that a person can use the combination of internet extender & jetpack for internet access. Is that correct, or do I need to have DSL in order to use the network extender?
    And is it necessary to spend $250 for a network extender? It looks like they ordinarily run around $50. Why is the Verizon one so steep?

    The network extender requires a landline internet connection to function correctly.

  • Network Extender Ripoff?

    I really feel as if this whole Network Extender is kind of a rip off of sorts.  If you establish service in a good area and then relocate your service to a bad area, then a network extender at your expense is reasonable.  However, I established service to the location I am currently residing, also my billing address, and I have ZERO service.  It is terrible.
    Verizon's fix for this problem is to sell me a $250 Network Extender!  Why did you allow me to establish service in an area that you know has terrible coverage?!?  Verizon should have at the very least made me sign a disclaimer acknowledging that service at my billing address was none.  I feel this is a gimick to make more money off customers.  It is out of my control that I live in a dead zone.   The reason that I chose Verizon is because they have the whole "Don't be afraid of Dead Zones" slogan.  Bologna. Thanks Verizon for forcing to spend yet more money on products I shouldn't have to buy in the first place.
    A free Network Extender is what I would have expected, a discounted extender would be at the very least.  When this contract is over, so is the relationship with VZW for me.  "Can you hear me now?" Nope, don't even have a signal..........

    kpaul1016 wrote:
    However, I established service to the location I am currently residing, also my billing address, and I have ZERO service.  It is terrible.
    Verizon's fix for this problem is to sell me a $250 Network Extender!  Why did you allow me to establish service in an area that you know has terrible coverage?!? 
    My post was in response to these two lines.  Verizon allowed you to establish service in an area with terrible coverage because they give you 30 days to determine if you can live with the weak spots in their network.
    You made the choice to stay with Verizon even though they didn't have great service in your home.  Sometimes, in order to get what's important to us, we have to compromise.  You need the benefit of good reception in areas where Verizon's network is strong, so you chose a provider that doesn't cover your home.  If you don't want to pay $250 for a network extender, buy one of the older 1X models on eBay, they work just as well for calling/texting and were going for only $100 new, so I doubt they're expensive used.
    Your post was not about the Network Extender, it was about wanting a free handout because you made a decision that didn't meet your needs.

Maybe you are looking for