RoboHelp 10 - SVN Issue

Hi there,
We are having an issue with RoboHelp 10 and SVN (Subversion 1.7.5).
Say, for example, I add three new topics to an online help project, close the project and commit the changes. My colleague performs an SVN update - she can see that the new files are brought down from the server. The new files are then visible in the physical RoboHelp project folder - so SVN has done its job. However, when she opens the online help project on her machine, the three new files are appearing with the red 'X' in the table of contents - suggesting RoboHelp cannot find the files (as per the image below). The files are also not displayed in the project manager pod. However, if we perform a manual import in the project manager, the files are added to the project manager and no longer displayed with the red 'X' in the table of contents.
This has only happened since we upgraded to RH 10 from RH 9. Could it be that there is some setting that we need to configure?

Hi there,
Just to follow up - our tools department is convinced that this must be a problem with RH rather than SVN as SVN seems to be doing what it should. So we are really quite lost! Do you know if it's possible to reinstall RoboHelp 9? Could that be a solution?
The Import/Restore option doesn't work in the case where a team member creates a new file inside a new directory in the project manager. In this case, RoboHelp doesn't seem to be able to pick up the new directory after the SVN commit and update - and so it can't find the file at all. Restore and import do work, however, where a new file is added at root level or in an existing folder.

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Oops I pre-empted my disgrace and realised there is a special server board for this. Admin, please remove this topic. D'oh!
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Message was edited by: im_ender

Oops I pre-empted my disgrace and realised there is a special server board for this. Admin, please remove this topic. D'oh!
Dave
Message was edited by: im_ender

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I'm sure this is answered somewhere but I have such a hard time searching this forum.... I''m using Robo HTML 6 to create webhelp. Doesn't work with our old X5 RoboEngine. Procurement only offers Robo Server 7. Can I use that with my Robo 6 webhelp output?
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I stand to be corrected on this as I'm not the best resource for RoboHelp Server issues. But I think if you have RoboHelp 7, you need it on both sides. RoboHelp Server 7 and RoboHelp WebHelp Pro output generated from version 7.
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Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
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WebHelp, RH9
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In addition to what others have said, I'll also offer this. Even on a "fast" intranet, a Microsoft Word document can take a long time to open.
<Begin scratchy little old man voice here>
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See www.grainge.org for RoboHelp and Authoring tips
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simply close the project). After closing the project in Captivate,
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Okay, so I have my movie in RoboHelp and decide it needs a
tweak. I pop back over to Captivate and attempt to open the project
via the MRU list on the start page. I was shocked to see that
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to find the file. Huh? I had JUST created it!
After poking around in the location where the file WAS, I
managed to find a file with a .TMP extension. So on a hunch, I
renamed from .TMP to .CPD and voilà! My project opened.
I'm not sure if this would have worked in your case, as it
may be a RoboHelp/Captivate issue. But thought I'd toss it out here
just in case.
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