RoboHelp 6 Trial

Hi,
I just downloaded the trial for RH 6 and it is asking for a
Product Key and will not let me install as I have not been sent
one.
Has anyone else had this problem?

Hi,
The product key / serial number is at the top of the trial
page.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en%5Fus
"Trial serial number: 1316-1030-9508-9122-9700-7932"
Is this what you need?
Kind Regards
Craig

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Missing AIR SSL in Robohelp 8 trial

I have a purchased copy of RoboHelp7 and have dowloaded the Robohelp AIR Packager. But, when I attempt to use the Robohelp 8 trial version to generate an AIR help system, I don't see the AIR packager in the SSL pod. What am I doing wrong?

Please post this question in the RoboHelp forums.
Sincerely,
Michael
El 13/05/2009, a las 9:14, hylandwriter1 <[email protected]> escribió:
>
I have a purchased copy of RoboHelp7 and have dowloaded the Robohelp
AIR Packager. But, when I attempt to use the Robohelp 8 trial
version to generate an AIR help system, I don't see the AIR packager
in the SSL pod. What am I doing wrong?
>

RoboHelp 10 trial version installation gets to 65% and stops

I have been trying to install Robohelp 10 trial version on my Win7 Dell Laptop for about 4 hours now and it always stops at about the 65% complete mark (Currently Installing AdobeHelp). I have tried at least 4 times and it stops in the same place every time.
(1) I am running the program as Administrator
(2) My system is Win7 (64-bit)
Any suggestions on how to fix this?
Thanks in advance

Hi inasall,
This might be caused due to the interference of some program running at the background.
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and Install Robohelp and check.

Robohelp 10 trial

How do I access the Robohelp 10 trial program from the Application Manager? I thought I downloaded the program as a free trial, but all that I seem to have is access to the Applicatin Manager. Where is my access to open Robohelp?

Robohelp 10 is not available in the Adobe Application Manager. Please see https://www.adobe.com/cfusion/tdrc/index.cfm?loc=en%5Fus&product=robohelp to download the trial for Robohelp 10.

RoboHelp 10 Trial Version Download Link Not Working

I have tried on multiple browers to download the trial version of RoboHelp 10. Each time, it shows an error message after I select the language and click "Download."
I called Adobe support and they said they couldn't help me: all I can do is post the problem on this forum. How stupid is that? I am potentially going to buy this product and I cannot even download it! Talk about bad sales on their part. (I wonder how the MadCap Flare folks would respond if I had the same problem? I'm just sayin'...)
But I digress...
Does anyone have a link that actually works?
~Cindy

Hello!
Thanks for the quick response.
I have tried I/E 9 and Firefox 17. In I/E, I get the standard "Page not found" message; in Firefox I get "File not found."
I don't have the Akami Downloader, and the option was never given to download it before I tried to download the trial. I searched for it and all the places I found in my Google search require a purchase.
Here is the Adobe page for Akami: http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-manager-faq.html#main_Wh ere_do_I_download_the_Akamai_Download_Manager_.
I then found this page: http://helpx.adobe.com/tech-comm-suite/kb/troubleshoot-akamai-download-manager-3.html#main _Download_the_trial_directly. I clicked the link to the Adobe downloads page and no where in the list of products does it show Akami.
[[banging head on desk]]
Is it just me having a dumb blonde moment or is this really screwed up?
Cindy :{

Importing Word doc gives an error RoboHelp 10 trial

Using the Trial version to evaulate the RoboHelp. I get an error message "import session failed (0x80004005). If this error continues please contact Techincal Support.
Any assistance would be greatly appreciated.
thanks
Shammi

Welcome to the forum.
I have deleted your email address. It is recommended you do not post your address on any forum, not just this one, unless you do have body parts that need enlarging or you want to hear from a long lost relative who has entrusted his millions to a bank official.
Create a new Word document with just one or two headings and some content. Then open one of the sample projects and import it into that.
Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 6 trial version

I tried to run the trial version of RoboHelp6 but it won't
install without a recent version of Word installed on my computer.
I don't use Word and have no intention of buying it. Has Robohelp
done away with their integrated editor? This would be a giant step
backwards Does anyone know if I can use the release version without
Word?

There are three programs one can launch from the start menu,
RoboHelp HTML, RoboHelp for Word, and RoboHelp Starter. The starter
program was what was launched after installation. So it is not
"all-in-one" as I stated but is consistent with previous versions.
One does not need Word installed.
Peter, your "getting started with RoboHelp 6.0" was one of
the sources that said it was needed. Since most people seem to have
Word, this probably won't be a deterrent for many.

Robohelp 11 Trial closes immediately when opened

Yesterday, I installed a trial of Robohelp 11 on my personal Windows 7x64 machine in an attempt to learn the program for a potential job.
Fresh install and when I opened the program, it immediately closes. No error message. I have spent probably 3 hours troubleshooting on my own and 45 min chatting with Adobe support. So far, no resolution. It is completely baffling me. My userid on the computer is in the Administrators group, and I have no problems installing other software. This is all that has been done troubleshooting:
1) I have changed the shortcut properties to run as Administrator (Shortcut tab-Advanced-Run as Administrator and Compatibility tab - Run this Program as an Administrator) as well as right clicking on the shortcut and choosing Run as Administrator.
2) I have tried running in compatibility mode as XP with SP2 and 3.
3) I have completely uninstalled the program, downloaded it again, and reinstalled.
4) I have looked in Event Viewer and found no error or informational messages to point to a problem
5) I have turned on the hidden Administrator account (net user administrator /active:yes), logged in to it and launched the program. In fact, this was the last thing the Adobe chat support rep suggested I tried before I had to end the session to meet someone for dinner last night.
Those are the main things I can think of that I've done. I am at a complete loss. Anyone run into this?

Given the level of information in your first post, I am assuming you would have mentioned if you had installed to other than the C drive.
I did wonder about an anti-virus program interferring but I think that would prevent Rh from opening rather starting it and then closing. It might nonetheless be worth disconnecting from the internet and turning off the AV.
Where did you unpack the download? Was it to a drive other than C? If it was, try moving the unpacked download to C and then installing.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Error downloading RoboHelp 8 trial

I have been trying to download the trial version of RoboHelp
8 for three days. Every time I start the download, I get the
following: It says it's Connecting, then Initializing, then
Pausing. And then I see the following message: The server returned
an error. Would you like to retry?"
Why is this happening? I sent a message to Adobe support
asking for help, but have not received a reply.
Has anyone else successfully downloaded the trial version?
Thank you,
Kathleen Baine

Well excuse me!
Colum explained that downloading at home does not exclude
anything you need. It's not like installing over the internet, you
are just downloading the install files.
I suggested Firefox as it is sometimes better for downloading
than IE.
As you can see at the bottom of this page, these forums are
not part of the official Adobe support, they are for users to help
each other, and sometimes we enjoy a little joke in the process.
I cannot say why Adobe have not responded to your email. That
is something you will have to resolve with them. Try what has been
suggested first and if there are still problems, post back here. We
usually solve people's problems even if it takes a few attempts.

Errors Download RoboHelp 8 Trial

When it starts to download, I get an error from the download
manager. I don't get a detail on what the error is. It just asks me
if I want to try the download again. I do try again, but get the
same error message.
Anyone else have this problem? I do not have any RoboHelp
installed on my PC right now.
Thanks.

stefanie steckerl wrote:
I am having the same problem as what you explained above. How can I get the Akamai gods to let me download Captivate as well? It seems when I attempt to go to the trial download again, I get an error message - Header too large message.
Hi Sandee and Stefanie,
Whenever necessary, you can more easily download Captivate 8 without using the Akamai Download Manager here:
Adobe Captivate 8 Direct Download Links, for Windows and Mac OS

RoboHelp 7 trial: no extension?

this is rather frustrating. i've used up my thirty
day trial period for RoboHelp 7, and contacted adobe to request a
two week extension (something that the competitors are more than
willing to do). however, i was told no, no can do. for two little
weeks extra?
as a long time robohelp user (since 1996), i then asked to
escalate this request to the product manager, and was told there is
no product manager for RoboHelp 7. are they kidding me????
in the everyday world, it simply cannot be possible to stop
the work for which you get paid to test new software eight hours a
day, 30 days in a row (unless of course you are a tester, which i
am not). two weeks is not long to ask for an extension, but to be
told flat out no? i then asked for an escalation to a customer
service manager, but was told there were none available (again, are
they kidding me????).
this bureaucratic red tape and lack of service is enough to
make me switch to the folks at flare (who are eager to answer
questions, extend trials, and chomping at the bit to recruit
robohelp folks) or author-it (who are equally as happy to help me).
ahhh, i feel better.

The trial has always been limited but since Adobe came on the
scene, the limitations are fewer. There is no limit to the number
of topics and no scrambling of text as you will get with Flare. Not
sure about AuthorIt. I believe you cannot use anything you trial
after the trial. You'll need to check this.
In fact the ONLY limitation is the 30 day trial. It is
intended as a trial and that should not take a full thirty days.
The limitation is made clear before you start. Of course there is a
product manager but he cannot deal with issues like this in an
organisation the size of Adobe.
Nothing to stop you putting it on another PC.

I cannot download robohelp 9 trial

Used this link:
http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en_us&promoid=DJDVH
got to many redirect errors from Google chrome, i.e. ver 9 just got a generic error. Mozilla fire fox gave a upload started, but is just hung, looked 8 hours later and still receive data in a blinking message in the white space.
tried on win 7 machines, home and professional editions, and a vista box.
Follow up: I figured it out. I.e. 8 works, so it definately is an issue with i.e. 9 and Google Chrome, and Fire Fox v12.
The forum help on another post to try the link directly dosn't work because you never get the link in the first place, at least I did not.

StudioSm wrote:
Thanks for the answers. I am beginning to like Robohelp. Still - I cannot figure the isf thing out. When I create a project I import Frame files. I create isf settings for the Frame import and export the isf file. So far so good. But now I want to change for instance the sizing of graphics on import or the mapping of paragraph formats. So I go to File/Project settings - but I can no longer access these settings. I can no longer access the settings for mapping, graphics etc. And I don't get it. Shouldn't I be able to edit the isf file here?
Regards
Bjørn
Short answer is no, that is not how you edit the settings. You need to read through my instructions again for the detail but the short version is this.
Step 1 is to go to Project Settings and select the CSS you want.
Step 2 is to start the import and apply all the settings you want.
Step 3 is before you import, you export all those settings to an ISF file.
Step 4 is next time you want to import you will see Custom in the ISF file. Browse to the ISF file you want and if no changes are required, you should be good to go but check. If changes are required, make them and export again overwriting the first file.
Now for the really unintuitive bit.
Next time you import, you will see Settings.ISF at the start of the process. Not unreasonably you will say to yourself "I updated those so I am good to go". WRONG. You will be working with the settings you saved in Step 3. If you want the updated settings, you have to browse to the updated file.
Don't shoot the messenger. I didn't create that workflow.
The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Old Robohelp Compatibilities

I have an old Robohelp file that was authored in Robohelp
3.1. I downloaded and installed the Robohelp 6 Trial Version and am
able to create new files, so the installation went fine. However,
trying to open up with old MPJ file causes two alerts to be thrown.
"Files from a 6.0 project already exist in this project
folder and may be more up to date than the previous version you are
about to convert. Do you want to continue and overwrite the
converted files?"
Clicking OK in that dialog produces this message...
"Open project was canceled or the application was unable to
load database for 'My project file path'"
The timestamp on my MPJ file is 10/21/2005 so I know that it
could not have possibly been converted to 6.0 previously. I'm
looking for any suggestions on how to properly open up this file in
Robohelp 6. Any help would be immensely appreciated, no matter how
bizarre!

Ok, if I attempt to open it up with the XPJ file, the first
prompt no longer shows, however I still see...
Open project was canceled or the application was unable to
load database for "C:\path\to\file\ES_Help.cpd"
Then I thought that the message seems as if it might be
trying to access a file under another account than mine, however I
see that it is running with my credentials (I'm sysadmin, domain
admin, and machine admin) so permissions isn't the issue.
I took a peek inside the CPD file and noticed the "Standard
Jet DB" text in the header, so I opened it up in Microsoft Access,
but none of the tables that I see provided any clues.

Anyone else had problems downloading RH9 trial version?

I have unsuccessfully tried to download the RoboHelp 9 trial version using various browsers (IE, Firefox, Safari) on both my work and personal laptops. Received the following error message when trying to download the trial this morning using Safari. Has anyone else had problems downloading the trial version? I just ran across download information on Adobe's website this morning stating that popups, firewalls, 3rd party security, etc. must be disabled before downloading. Is this the problem or is there an issue at Adobe's end??
I haven't used RoboHelp in many years and need to get the trial installed asap in order to compare against Flare 8.
Thank you.
Ruth Markham

Hi Ruth,
Yes probably, your firewall, might be obstructing.
I was wondering, in case you are still facing the issue then you can try following steps too--
1) Go to this page (copy to your address bar)
https://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en_us&promoid=DJDVH
2) Log in using your Adobe ID and Password
3) Copy paste each of the below links in the address bar, one at a time and hit "Enter" from keyboard (Return)
http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.exe
http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.7z
4) Once you ahve downloaded both of the links, use the EXE to initialize the installer.
Good Luck!
Thanks,
Anjaneai

Can't create or open a project in Robohelp HTML 8

Hi,
I just installed RoboHelp HTML 8.0.0.203 trial on Windows XP (SP3). It's the first RoboHelp
version I've installed on this computer.
No error occured during installation the program starts normally.
1. When I try to create a new empty project the program only creates the folder with
following files and folders:
!SkinSubFolder!
Adobe AIR.ssl
default.css
FlashHelp Pro.ssl
FlashHelp.ssl
Microsoft HTML Help.ssl
testproject.cpd
testproject.glo
testproject.hpr
testproject.ppf
testproject.syn
WebHelp Pro.ssl
WebHelp.ssl
At the moment when the new project file should open nothing happens not even an error
message.
2. When I try to open the sample project file CCC.xpj an error prompt tells me that the
opening of the project was aborted or CCC.cpd couldn't be loaded.
3. When I try to import a PDF (File>New>Project>Import>PDF) an "unexpected error" occures
during conversion.
I already reinstalled RoboHelp and I have administrator rights, but still the same problem.
P.S. I had the same problem on another system with the Robohelp 7 trial some months ago.
But RoboHelp X5 works fine on a third system, I consider an upgrade if the problem can be solved.

Well I tested to install RoboHelp 8 on my machine at home where the RoboHelp 7 trial didn’t work. At first with Comodo Firewall Pro enabled and it blocked the two attempts of Windows Installer to access the internet. ->Creating a project still doesn’t work.
Then I uninstalled Robohelp 8 and disabled the firewall. Installed Robohelp 8 again and tried to create a project but it still doesn’t work.
Also I installed Robohelp 8 on different machines at home (XP, Vista Business, 7 Professional) all running with Zonalarm Firewall and it worked.
But installing a new OS is no option for the company especially when everything else works fine.
Before I opened this thread I googled some time for this problem but couldn’t find anything. This is weird because I’ve installed it on two systems which have noting in common besides both run XP.

RoboHelp 6 Trial

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