RoboHelp's air installers no longer install with AIR 4.0 update?

Has anyone else encountered this issue?
After updating to AIR 4.0.0.1390, our RH air help installers no longer work. This includes .air help from 2 - 3 years ago, which have installed fine all these years, all the way up to a recent .air file we created for an upcoming release. This problem occurs on both Mac and Win, with the US version of AIR and the Chinese version of AIR, and it's a critical problem for us. Now when you double-click the .air file to install the help, you get this message:
"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
Well, the application author is us. But this isn't a problem that we can fix, because it happened with the AIR 4.0 update.
Version 3.8 of AIR works fine. Version 3.9 broke our context-sensitive help on the Mac (bug 3648177, filed in Oct, not that it did us any good). Now version 4.0 has broken our air help completely. We are transitioning to HTML5 help but not quickly enough, it seems.
Can anyone confirm that the same thing happens?
Thank you,
Alexandra

Here is the current status of this problem. I am going into detail in case this helps anyone else in a similar situation.
Five years ago, I created my first AIR help file and I used a self-signed certificate without a timestamp. Had I read Peter Grainge's info, I would have used a timestamp, but Adobe's help says "Select to include a timestamp on the digital certificate. The timestamp provides information on how long the certificate is valid." Since I thought the certificate would always be valid, I didn't know this was important.
Fast forward five years. I've created many, many .air help files in many languages, all using the same certificate that I originally created. Thousands of customers have these help files installed, and their certificates have all expired. No one can install or reinstall these help files now.
Our installer engineer worked hard to find a way to extend the certificates. However, it appears that even though I have the latest version of AIR (4.0) on my system, RoboHelp *may* be using AIR 1.5 to create the .air files, even in RH 11 (this is not confirmed by Adobe but in the output, the HelpViewer-app.xml file indicates that this is true). This is important, because apparently AIR certificates after AIR 1.5.3 have a grace period which allows them to be extended. Certificates from AIR earlier than that cannot be extended.
I can create new output with a new certificate and a timestamp (I have archives of all my help projects). But, the new certificate and timestamp causes AIR to treat the updated help as if it were new help. It won't install automatically over the old help, and our context-sensitive help is broken.Our engineer tried hard to find a way to prevent the updated help with the new certificate to be treated as a new help, but he says that for older versions of AIR (like 1.5), the "publisher ID" is not separate from the certificate. A new publisher ID is required with a new certificate.
This is a bad situation, to say the least.
Vikas has tried to help but what we were able to determine is that my context-sensitive help is functioning properly. I know this anyway, because when the engineer updates the publisher ID for our software to connect to the updated help, all works as expected. But we are not going to re-issue previous versions of our software so that the context-sensitive help functions correctly. All customers with older help who need to reinstall it for any reason, will no longer have context-sensitive help.
I am still hoping to learn something from an Adobe engineer that will help us be able to re-issue our help and have it not be viewed as a different help installation, or extend our certificates. Vikas does not have this information, though I appreciate that he tried to assist us.
In my research on this, I also found one person who used a certified, signed, certificate and had it expire after five years. And someone else who used a timestamp but still had the help expire. On the AIR support site, it definitely states that self-signed certificates expire after five years - now I know this. But not a word about this in RoboHelp help.
In hindsight, I am sorry that I created my help files with AIR.
Alexandra

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