Run Around

I noticed in my billing that there was a statement that said "do not pay you are set up for automatic payment". I called Verizon to let them know I was not enrolled and there was a glitsch on the webpage. When I click on manage payments- and then auto payment it says I am not enrolled. Then when I click on one time payment- it again says do not send payment I was enrolled in autopay. So I call customer service to let them know that there is a error on my acct. They look it up verifiy that I am not enrolled and tell me to call the financial dept- they in turn sent me to tech they in turn wanted to send me to another dept. I don't know about you but, this is not my error, this is Verizons error- yet they are telling me I need to call and fix it. I finally said- you know what? This isn't my problem-this is your website, your problem why am I the one having to make all the calls to fix it. RIDICULOUS!!! I was trying to be decent and give them the headsup that there was a problem- they make it a bigger problem by not taking action and having me call around to fix it. What is wrong with them? I am bringing something to their attention and they don't know how to deal with it. You all might want to check your acct's to see if you too have a error stating you are signed up for autopay. All I know is there better not be any money being taken manually from my acct, I am just over the frustration of the runaround I received trying to inform them of a problem. You would think they would want to know. A thank you wuld have been nice!

mschackmuth,
Since we haven't heard back from you as requested in our private support case, it appears no additional assistance is required. It was our pleasure to help facilitate this getting taken care of for you. Please make a post anytime that you need assistance.
Anthony_VZ
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Iphone 6 Silver Verizon Run Around

Morning All, I happened to preorder a set of iphone 6 16gb in silver on saturday with a deliver by date of 9/19 i received and order confirmation number and i check the status and it says the order is processing to check back at a later time, however my brother ordered his on monday morning and he received his shippping tracking number yesterday have any of yal had this problem? I have called verizon multiple time and keep getting the run around from them as to whats the status on my order renging from they cant provide me more info than that to telling me ill receive the phones by 10/7 to telling me my order has processed and shipped but cant provide confirmation. Thanks

just got off the phone with internet orders with a supervisor named gary he was very rude told me if i didnt like my service to feel free to cancel he claims that the order delie by date was an estimate prior to them knowin how many devices apple was going to give to them and that now my expected date is 10/7 im in the brink of canceling all my verizon services as they have some of the prst customer service / sales department by far how is it make any sense people that ordered after me are going to receive the phones before me.

Can I use iPad to record excel inventory figures? I have excel on my mac. But run around taking inventory on iPad. Want to add numbers on pad as I go. Please advise oh smart Apple peeps!

Can I use my iPad to record excel inventory figures? I have excel on my Macbook Air and have Mavericks on it. But I use the iPad when I run around taking inventory. The computer is just too large and cumbersome to carry while walking around. I Want to add numbers to my excel docs whilst right on my ipad as I go through inventory.
Is there a way to get my excel doc into my iPad and open it to add numbers?
And, because Mavericks is now the system that allows iPad (ios) devices to talk to Mavericks on macs, isn't this supposed to now be doable?
And, woe is me if not yet at this time. If so, is there an Application some smart person created that will allow me to transfer from mac to ipad and back to mac and excel numbers I input?
Muchos gracias!

You will need Numbers (On your Mac) and then you can do what you wish.

Very disappointed with Motorola Razr M AND VZW Run Around

I got the Motorola Razr M last December. I picked the Motorola M because it was a nice compact size without compromising screen size and Motorolas are very durable phone....or so I thought. I have had nothing but problems with this model phone. I am on my 6th replacement. I have had software problems and hardware problems. Two "certified" replacement phones have had hardware defects upon being sent out to me. The rest have had numerous software problems. Verizon has been good about sending out replacement phones since I was under my 1 year manufacturers warranty..until this week when I asked if i could get a different phone sent out since this models seems to have so many problems. I got a major run around and no follow up by a "management supervisor" who told me she would work directly with me to resolve the situation...she even gave me her direct number but ended up not being her number when I tried to call back. I am not pleased with the way VZW has decided to handle this as I have been a loyal customer for 11 years. I do blame the reps...I know they are doing their jobs with the boundaries that are set for them. I just want a phone to work for the remainder of my contract with VZW. I even tried to contact Motorola and they said since I bought the phone through VZW I had to work with VZW for replacements. SO VERY FRUSTRATING!

You have actually helped me with a decision that has been driving me crazy for the past week. I do not need nor do I want all or most of the above you mentioned. Heck I hardly use half of that stuff on my home computer or I-pad. I will definately stay with my basic phones that I can get calls, texts and take pictures. Thanks again.

Anchored frame that is run-around AND protrudes into margin?

Hi,
FM 8.04, Win XP.
Is it in any way possible to create a small anchored frame (let's say 10 x 10 mm) that is run-around AND protrudes 1 or 2 mm into the left margin?
I need it for drop caps and have managed everything except the protrusion into the margin.
I can get protrusion into the margin by setting the anchored frame to "Outside column" or "Outside text frame" and then setting a negative value for "Distance from text column" - but then it isn't run around by the body text (despite inserting a text frame into the anchored frame and changing run-around properties).
Any ideas?
TIA,
Mats

Mats,
Unfortunately, you're hitting the limits of anchored frame behaviour.
It's an either/or proposition. You can have run-arounds, but you can't
control the position except for placement at the start or end of a
paragraph.
An alternative, but clumsy and labour-intensive, is to set the start
positions (indents - first & left) of all of the document paratags to
be the desired offset (1-2mm) of the anchored frame. Then by setting
the frame to start at the beginning of the anchoring paratag (not set
with the indents), you will get the equivalent effect.
If this is just going to be a single location and won't be subject to
much editing (i.e. document reflow), then you could also consider
using a graphic frame set with runaround, which you can position
anywhere.

Run around solutions?

So I need suggestions before I take business elsewhere. I've been a long standing customer of Verizon and unfortunately brought wife and family over as well. My wife's iPhone screen cracked with one week left before her two year contract is up and she can upgrade. So I assure her it won't matter that it is a week early, I'm sure they will work with you. So she goes into a Verizon store front in which they tell her they cannot approve it a week early but to go home and call online support to approve and note her account so she can return the following day. So she calls the online support which they tell her the store folks are lazy and always say that but they can do the upgrade, the online support told her the account was noted and to return to the store. So she does that only for the store clerk to again deny her any progress. Now its three days later and three attempts but only the run around. How sorry do you have to be and now to avoid my wife and two boys spending another afternoon wasting time with Verizon I have to shop other vendors myself.
Any suggestions or similar stories out there?

Verizon does not upgrade early. They changed all that long ago.
What you get today is a stall tactic and then when its time you can then upgrade.
http://www.sprint.com
http://www.t-mobile.com
http://www.att.com
also look into consumer cellular.
http://www.consumercellular.com/tv
Good Luck

HT4623 I updated to ios 7.1 on Thursday. My ipad basically does not work any more. I am running around in circles on this site and on other "forums" trying to fix. ??? Don't have time for this.....

I updated to ios 7.1 on Thursday. My ipad basically does not work any more. I am running around in circles on this site and on other "forums" trying to fix. ??? Don't have time for this.....Any advice appreciated.

give us more to work with in terms of info then "basically does not work any more"
it can be from it's on fire to the a key on the onscreen keyboard don't respond

HT1386 WHILE SYNCHING iPHONE 3 WITH iTUNES. MY 1700 CONTACTS VANISHED FROM iPHONE AND iTUNES. I AM RUNNING AROUND TO GET IT RESTORED. ANYONE THERE WHO COULD HELP. HOW CAN I RESTORE AND GET MY CONTACTS BACK.

WHILE SYNCHING iPHONE 3 WITH iTUNES.
MY 1700 CONTACTS VANISHED FROM iPHONE AND iTUNES.
I AM RUNNING AROUND TO GET IT RESTORED. ANYONE THERE WHO COULD HELP.
HOW CAN I RESTORE AND GET MY CONTACTS BACK.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
pinto123 wrote:
i did every thing you said and when i went to restore this is what happened: the ipod software update server can not be contacted. make sure your network settings are correct and your network connection is active, or try again later. what do i do to restore. i used the last way to do it the dfu

Flash player run around

hi I'm trying to re-install Adobe Flash Player onto my Acer Aspire ONE 721 netbook(approx 6 mths old) after I had a new hard drive fitted quite recently to operate Oxford i pack DVD for my teaching job and I keep getting the run around. I have tried for two days to install this program and the computor is showing that I have downloaded it but the i-pack is telling my that to run the program I need Adobe Flash Player. I have deleted and tried to re-install the software but now all I'm getting is the download page telling my to download now with Google Chrome which I accept then it goes to the next page which tell me that it will come with Mcfee Security Scan Plus which I at first said no but now (just to get this thing onto my box to start working) i accept which then puts me back to the Google Chrome page and so on.I have deleted all programs to do with this effort and re-installed to see if this helps. I am using internet 9 and avast antivirus and I have used this Oxford i pack on this netbook before the new hard drive so don't see what the problem is, I have downloaded Adobe Reader X this morning and it is working fine so I now my connection is/was good.
can anybody help me as I'm really annoyed now and need to resolve this problem soon
joekernow

function(){return A.apply(null,[this].concat($A(arguments)))}
Carl E. Myers Jr. wrote:
As for this part of the question - I am using a Spanish computer and cannot yet change the language settings (my computer knowledge is switch on- use keyboard- listen to music- ask silly questions- switch off =BASIC AT BEST) so I have tried to look in this folder in my computer
but I cannot find the file, sorry that this doesn't help you, but I am learning how to get around this piece of plastic, metal and glass box
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_ins tall/how-to-change-system-language-of-windows-7-home/d58fb37b-cb02-41c 8-986f-22582fd35a12
Methinks you need a Spanish-English dictionary.
Hi Carl
Never a truer word spoken Sir about the dictionary
I need more experience and help from people like yourself to aid people like me thru these problems!!!!!!!.
I now can use flash player as I went to a computer shop here close to home and explained the problems and after an hour the technician got the blessed thing working finally by uninstalling then downloading flashplayer on the shop computer then installing via memory stick and to solve the language problem he is installing windows 7 ultimate as the copy of windows 7 home premium I have doesn't allow a change of language to English, any other language except English.
So the way that I got my problem sorted was firstly went to somebody who understood computers better than me and secondly he downloaded the Flashplayer program on memory stick on the shops computer and then reinstalling it onto my computer
Thank you all for you advice and input and now hopefully this might help a few of you out there,if not keep on asking because sooner or later somebody will can up with a suggestion that will help you

Adobe Applications Manage rin Yosemite Kaput. Advisor directs me here. another Adobe Run-around. CS5 Extended still crashing with Eyedropper when moved to desktop.

Adobe Applications Manage rin Yosemite Kaput. Advisor directs me here. Another Adobe Run-around. CS5 Extended still crashing with Eyedropper when moved to desktop.

I'm sorry to report that I've not yet figured out how to go about this 'Cleaning'. I've run the cleaner on the Applications Manager, then attempted to reinstall the downloaded Applications Manager and again I get the same message as above. I attempted to trash the Applications Folder and rerun the installer. That did not work. I then moved the downloaded Applications folder to the utilities folder and restarted CS5>Updates. It reports, again it can't find/or is damaged Applications Manager. I will now take the folder out of the trash and return it to the Utilities folder.
If I run the Recovery tool on Photoshop will I uninstall Photoshop or will it only 'clean' it. Does it mean I will lose any third party plugins?
I do thank you for your continued support. This is the first time a requested answer/suggestion to my troubles has been promptly be addressed by 'Adobe'. I am also pleased I can reply to an email to aid in resolving questions.
Again, Thanks!
CB

Post moved BT giving me run around pics included

Post moved to Infinity board http://community.bt.com/t5/BT-Infinity/BT-giving-me-run-around-pics-included/td-p/552425
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ThatDamnGeordie wrote:
yup thats what people say but...... fibre is only in a small part of our town (where i live) and with cabs soo close it wouldnt make sense to have it connected elsewhere ( i can see the telegraph pole carrying the cables to my closest cab )
and yup ive tried those, thanks anyways.
Strange your exchange is less than a mile away. If you enter your landline number into here, What speeds does it estimate for ADSL2+?
Do you share your line with anyone one else?
Your noise margin is slightly higher than the 6db target. Have you tried a quite line test (dial 17070 option 2 from landline) no noise on corded phone but slight dim hum normal on cordless.
I see your hub has a connection time of 2days, have you manually reset it or has it just automatically resynced?
Hopefully when you order BT Infinity they send out an engineer who will install the equipment and give you a new BT Infinity master socket.
jac_95 | BT.com Help Site | BT Service Status
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ENOUGH iPod Support Run Around

Why should I have to sift through pages on pages of support material trying to find something that even remotely describes my problem to get something that I paid 400 bucks to work ? I still think 400 bucks is a nice chunk of change. And, I am tired of following the "5" steps to fix my iPod. I've reloaded, rebooted, and reset everything 3 times guys. There has to be a better way to do this. I even have to waste my sleep time signing up for this discussion group JUST TO ASK A QUESTION!!! First thing on top of any of the numerous support pages should be, "HAVE A QUESTION, CLICK HERE TO CONTACT SOMEONE". Convoluted run around. Bad support. I will have to call you tomorrow -- unless I throw this thing out the window first.

Hi John Galt Alter Ego! And Welcome To Discussions!
I'm sorry to hear that you are having problems with your new iPod.
This is a User To User forum, where consumers, such as yourself, ask questions, share tips and tricks, and attempt to help others resolve technical problems with Apple products.
If you post in one of the iPod Forums, I'm sure there are many iPod users that will try to help you.
I don't know which model iPod you have, so this forum Connecting your iPod to Windows, is only an example of the many you can choose from.
Good Luck!
ali b

New Customer, Getting a lot of run around please help

I need help. I am tired of getting run around. I want to switch to Verizon because of great customer service that my friends and colleagues talk about they receive from Verizon. My experience so far does not reflect that all. I per-ordered iPhone 6 plus on Sept 12th as a new customer, filled out all the info. to order new service and port my current number from an other provider. My order was completed and I received email confirmation by 2:30 CST (12:30 PST). The entire time during order process, I was being told that my phone will be delivered on Sept. 19th. The order status page still says "Expected Ship Date: Not available at this time.". I am not even sure if my order went through and If I am even going to receive a phone. I have called customer service several times and no one seems to know what's going on. COULD SOMEONE AT VERIZON PLEASE HELP and clarify if I am still going to receive my phone? This is getting extremely frustrating. My wife's and kids contract with our current service provid@er expire in August. I was going to switch them to Verizon as well, however, at this point I am not so sure if I am going to switch.

vakkas1 wrote:
They should be able to at least tell me if my preorder went through and ETA on the shipment right? or is that Apple's fault as well?
If Verizon gets 4 million orders for iPhone 6es and they only sent Verizon 2 million and they cant tell Verizon when they will ship the the other 2 million then yes that is Apple's fault and Verizon has no way of telling you anything.

Question: why is it so complicated to get help from Adobe? i grow tired of this run around.

why is it so complicated to get help from Adobe? i grow tired of this run around.
i have been working for 30 minutes trying to get help.
you have the money. think Apple. make it user-friendly. make it happen.
disgusted.

Hi Richard,
Sorry you're having trouble. What is your question or issue?

Trying to get a computer repaired, getting the run around - a plea for help

First, some backstory:
I ordered a refurbished ThinkPad T440s from the Outlet on July 21 after two weeks of fighting with the bots and snipers. It was a nice machine: it had an i7 4600 processor and a FHD IPS display. The outlet shipped my computer quickly and I was happy to receive it. I opened it up and... it was the wrong computer altogether.
I contacted a CS representative and she told me that the only option was to send the unit back for a refund and try again. Apparently there is no inventory system in place to tell me if the computer I originally ordered was even available, or if it had been sent to a different customer. Begrudgingly, I sent the original laptop back and received my refund.
I decided to try again, and successfully managed to snag another machine with similar specs on July 29 after camping out on the Outlet site. I was overjoyed, but this order has turned out to be a nightmare.
After the status of my order sat on "Released to Manufacturing" for two weeks, I contacted bgriffin2 on these same forums. After giving him my order information, my laptop shipped on the same day, August 12. I was delighted.
When the computer arrived, I opened it up and I was pleased to see that it was the correct machine. However, the laptop had severe scratching all over the rear LCD cover, as if someone had taken their car keys and dug grooves in the lid. The edges of the computer were severely worn, and on one corner it looked like the pc had experienced a pretty nasty fall. To make a long story short, the laptop did not look reconditioned at all. It also had not been function tested, as there were numerous problems with the machine besides the cosmetics. The fingerprint reader did not work and was not even recognized by the BIOS, the speakers made loud popping noises intermittently, and the external battery was not even recognized by the machine. I still do not know if this was a battery issue, or if there is something wrong with the motherboard of the machine.
I used to work at a facility that refurbished handsets for Verizon Wireless. I will tell you up front that this sort of shoddy reworking and QC testing would never fly there. This unit should have never left the facility as a scratch & dent, much less as a refurbished and remanufactured unit.
Do you think that's the end of my sob story? Oh no, we're just getting started. Bgriffin2 acknowledged that this was unacceptable and he suggested I send it in for warranty service to have these issues resolved. I spoke to a very nice woman at the Atlanta service center and she was very helpful in getting me a prepaid carton to send the laptop to Memphis for repair. I sent the laptop off and it was deliviered to Lenovo on the 19th of August. Since then, the status of my repair on the EasyServ website has looked like this:
http://i.imgur.com/t3Qs03e.png
Each and every time I see "Hold for customer information," I place a phone call to the tech support line and ask what they need from me. The first two times I was redirected to the actual people doing the repair, as the representatives that answer the phone couldn't seem to discern what is going on with the repair. Both times, I was told that they didn't need anything from me, that there was a glitch in the system and the hold was accidentally placed. I was told that the hold was removed and that they would begin repairing my laptop immediately. I was content with that answer until I received a phone call last Thursday from someone from billing. This gentleman said that Lenovo wanted $300 to fix the scratched rear LCD cover as it was not covered by warranty. I was stunned. These people had my laptop for two weeks before tellling me that they wanted money from me. I was appalled and told him that there was no way that I was going to pay for it. I had to tell him twice that the unit was not a scratch and dent model, it was a refurbished model. The scratching on the lid is not minor, and the machine does not work as it is supposed to. He said that he would see if he could get the price reduced for me; I said absolutely not. He said that he would see if they would fix it for free out of the goodness of their hearts, and I said fine, do what you can. He promised to call me back and tell me about his findings; I have not heard from him again.
Upset by the previous phone call, I immediately called the tech support number again. A representative named Arva tells me that she sees that I am to receive a new laptop. Confused, I tell her that I had one sent in for repairs. She puts me on hold for a little while and comes back saying that the computer was damaged beyond Lenovo's acceptable specifications and that they were going to send me a newly refurbished laptop with the same specifications, and that I should expect a phone call within the next 24-48 business hours. Of course, that was on Thursday. I did not receive a call on Friday, and it was Labor Day weekend, so no calls then. I also did not receive a phone call yesterday, but I noticed a new "Hold for customer information" popped up.
I called again today to find out what they needed from me. This time the tech support representative tells me that the battery won't hold a charge, and that's the reason for the hold. Now tell me, why on earth would they not have another battery laying around to test with? She tells me that there is no ETA, but I requested a phone call from someone who knows what's going on, and also an escalation of some type. Notice that she did not mention a newly refurbished laptop as Arva had promised. These people can't even keep their story straight.
I am crying out for help here. I am a grad student in CS and I absolutely NEED a computer. I have a desktop at school, but it is not portable and I need a laptop. Please, can someone get something done about this?
My case number is A07YFM9.

Hi massmercury,
I want to apologize for your experience here with the service center. I am moving forward to have your case escalated for further review. Please see my private message. I will be your point of contact until our Customer Advocate team reaches out to you.
Best regards,
Bgriffin2
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Connection Run Around

I placed an order to move my phone and internet to Telstra on June 3rd, as this was not a normal churn I was told the phone would be connected on 25/06 and internet on the 30/06. Ok so the phone was disconnected on 25/06 in the morning, no phone when I got home from work that night. Called Telstra was told it would be on by the next morning. As it turned out it took 5 phone calls the next day just to get the phone connected. I then called the activations team to find out when the internet would be connected, apparently the order had gone into error back on the 03/06 and had just sat there. The csr told me he would call me back the next morning as the back of house sytems were down and they could not check into when the adsl connection would go ahead. Of course there was no call back the next morning so I called back myself. The girl checked into my account and said she would have to call me back on Monday morning as the by-pass team didn't work on weekends. She actually called me back a few hours later and said that she had good news and the internet would be connected on 30/06 as first promised. Monday comes around and I get a text from Telstra saying interenet connection has now been pushed back to Friday 03/07, I was not happy with this so I called them back, i was put on hold by the csr and when she came back I was told no that's wrong, the internet connection will still be 30/06 between 10 - 10:30 am. Today is the 30/06 and I have received a text to say that the connection has now been pushed back to 07/07, this is unacceptable and I called Telstra again only to be put on hold again while the csr (a different one again) checked with the by-pass team. I am told the earliest it can be will be 03/07. To say I am unimpressed with this royal screw up by Telstra is an understatement. Is there a rep on here that can deal with this please as we have now been without internet since last Thursday. I need this sorted out asap or I will be calling the TIO.

If it requires an exchange appointment to connect the DSL then you have to wait for an available appointment.
Internet services are not subject to any form of Customer Service Guarantee and are done on a best effort basis. Also with a TIO complaint, they have 2 weeks to make initial contact after you make the complaint, by which time it looks like you'll be connected anyway.

Run Around

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