Same Alert Problem...2nd New Tour

I've only been using a Tour since early September. Not long after I got it, it stopped giving me the set audible alert for SMS Texts while in holster and it would give me a different one than I had set out of the holster. It's a company phone. I took it to a Sprint store, the tech dujour checked it quickly and said I needed a new one. Company replaced it and low and behold 24 hours after the new one's set up it's doing the same exact thing. It's gotta be me and something I'm doing wrong. Any advice and thanks.

I've only been using a Tour since early September. Not long after I got it, it stopped giving me the set audible alert for SMS Texts while in holster and it would give me a different one than I had set out of the holster. It's a company phone. I took it to a Sprint store, the tech dujour checked it quickly and said I needed a new one. Company replaced it and low and behold 24 hours after the new one's set up it's doing the same exact thing. It's gotta be me and something I'm doing wrong. Any advice and thanks.

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