SAP GRC RM- Survey-Email problem

Hi gurus,
I am performing a Risk Survey via Email, I fill in the pdf and I send it back to the offline user. However, the Survey tab in the Risk Event is not updated.
Any idea of how can I solve the issue?
Thanks,
Kind regards,

Hi Smita,
Please check below the SO50 screenshot and SOIN screenshot.
Thanks again,
Kind regards,

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