SAP Solution Manager : Incident Management Configuration
Hi All,
Can you please help me out in Incident Management Configuration in Solution Manager?
Please give me the process flow in the incident management in SolMan.
Regards,
Shyjith.K
Hi,
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Weblogs related to SolMan
https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager
Regards,
Shyam
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Would this be helpful ?
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I had to modify the status profile in crmbs02. After that the status changes perfect.
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>
> it also mentioned about creating CSMREG user, but it did not say in which client this activity needs to be performed, and there are lot many steps in which there is no mention about the client of solution manager in which we have to perform the configuration.
>
You should created this user in working client.
> Can you guys please help me to configure properly?
>
> One set document which I saw talks about the configuration using RZ21 and other document discuss about Configuration using System Monitoring Work Center, which one do we need to follow, are both methods are 2 different options doing the same thing, can you please clarify?
>
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No delivery to xxx.com, authentication required
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