Scan function

I have hp laserjet pro 200 color mfp m276nw
When scanning I do not get full page
It seems letter iso A4, so miss part bottom page
How can I tackle this
thx

Hi,
From the Start menu select the HP folder, then open the HP Laserjet M276 folder and launch the HP Scan application.
Change the Scan size as Legal (or any other size which meets your original paper size) and try scanning by pressing the Scan button.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

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HP 3330 MFP scanning function doesn't work

I have a HP 3330 MFP wirelessly networked to (2) computers via a WPSM54G. I am able to wirelessly print from both computers, but I am unable to scan from either. When I open the HP LaserJet Document Manager, and initiate a scan, I receive a message "hp LaserJet Scan Control Viewer...Unable to communicate with the device. The device is disconnected or powered off." (The MFP is "on", and if I power the HP 3330 MFP "off" and "on", the result is the same.)
If I connect the printer directly to the computer(s) via a USB 2 cable, the scanning function does not work - since the Linksys printer drivers were installed. (I also noticed in Control Panel -> Printers and Faxes, there are some printer functions (ie., Scanning, Fax) have been removed - since the Linksys printer drivers were installed on the computer(s); and Network HP LaserJet 3330 (shared) was added as the default printer.
Since the printing function works fine, I'm wondering if 1.) the installation of Linksys printer drivers on the computer(s), removed or altered the HP drivers/scanning function, 2.) if there is a printer driver that will allow the computer/printserver to recognize a scan command and/ or the printer, or finally, 3.) if the HP 3330 is simply not capable of perfoming all of the functions (scanning, faxing) that the WPSSM54G claims it is capable of perfoming...
Any ideas?
Thank you for your thoughts.
saj

Got it working. The problem was with the firewall (Bit Defender). Once I turned it off, and connected the print server (wirelessly), the scan function worked like a charm. (It would be nice - in a perfect world - if when the print server experiences a problem, the Linksys software/ drivers would identify the cause, and at least point you in the right direction....you know, something like "...can't communicate with device, try turning off your firewall")
Hope this helps someone.
saj

Scan function no longer working on my Printer

Recently moved locations and had to re set up my PC. Since then the scan function no longer works. I get the error message "Scanner reported an error", "Failed to open a session on the device". I have uninstalled and reinstalled the HP drivers, i have checked the internet connections and all are working. Actually have had a lot of troubles earlier with the rinter and the scanner re wireless connections but hoped to have finally overcome these.
Not part of the problem but a real gripe as to what is the purpose of wireless devices when they never work as well as the ethernet connected devices, someone really needs to get this sorted <gripe over>.
Can anyone help me please to get my system back up and running. I surgent now as currently on paternity leave and need to get some administrative issues doen from home in the next couple of days.
Many thanks,
This question was solved.
View Solution.

StevieDoug,
Thank you for trying my recommendations, I believe this is a wireless issue. Let's go ahead and start troubleshooting the network:
I would like you to shut down the Router, Printer and Mac in that order. Wait atleast 60 seconds, then power on the items in the way they were shut down. Re-attempt the scan. Was this successful or are you still getting the error message?
If you are still getting the error message, let's try Pinging the Mac and testing the connection, click on the link below:
How to Ping on Mac OS
If pings are successful the issue is not likely communication, instead it is probably a firewall blocking the scanning communication. Continue below:
To turn on firewall protection:
1. Choose Apple menu > System Preferences, click Security, and then click Firewall.
2.   Open the Firewall pane of Security preferences   
3. Click the lock icon to unlock it, and then type an administrator name and password.  
4. Click Start to turn on Firewall.
To allow only specified applications and services to connect:
1. Click Advanced.  
2. Click the Add (+) button, and then select the application or service in the dialog that appears.
Are you able to complete the scan? Please let me know the results!
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan function of HP3055 not supported in 10.6

Can someone help me in getting the scan function to work in HP 3055 laser print scan fax machine. HP did not update their driver. I hate HP and will never buy one of their machines again! Having said that, my HP 3055 has always worked well and I don't want to spend the money buying a new machine ( and when I do, it will be a Brother). Sometime in the past I updated from 10.5.8 to 10.6, found the scan function did not work , and then had to go back to 10.5.8 ( and that was a big pain in the neck, as I don't have time machine). Can someone please get me working with the latest Mac operating system. It is a real problem for me... I use Google Chrome and it does not support 10.5.8 Thank you in advance

Image Capture in its preferences has the ability to enable TWAIN which may help if the default scanning doesn't work for it.
If that doesn't work HP's 10.5 drivers are here.
If you do go back to 10.6, the drivers are here.
HP has drivers for 10.7, if you find you can survive without Rosetta, or use Snow Leopard Server in virtualization.
There are no drivers for 10.8 or 10.9 direct from HP or Apple for that printer. However some open source driver solutions* may work.
* Links to my pages may give me compensation.

Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

HP says that the drivers for your all in one print/scanner are downloadable from apple. For the scanner to use preview. image capture or the scan icon from the print driver queue. I don't know how old your HP is, but I know that the newer Os from apple don't support a lot of older printers. You might be able find a third party driver that could work.

Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500. HP says to go through Preview, Image Capture, or Print/Scan in System Prefs. Still doesn't work. Any ideas/similar experiences?

Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500.
HP says to go through Preview, Image Capture, or Print/Scan in System Prefs.
Still doesn't work. Any ideas/similar experiences?

Sure it is, yet it's called HP LaserJet Professional M1210nf MFP Series *
Today, I followed your other advice, and deleted the printer, deleted the /Library/Printer/hp folder, downloaded the entire set of driver, re-installed the printer twice, once with the driver, once with Bonjour.
The Bonjour Printer has the scan option active, but it is doesn't work (refer to above.), it is called M1217nfw
The Apple Driver Printer doesn't show the scan option at all, it is called M1217nf (as on the http://support.apple.com/kb/HT3669#HP list.) This model number doesn't exist, as far as I can tell.
Still, everything works perfectly in Snow Leopard, for a MF printer that has been manufactured years after Snow Leopard was released.
Why going up in software version means going backwards in compatiblity for brand new product is really the question that puzzles me here.

PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

Check whether you have the latest driver:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US

I upgraded my 3 yr old iMac to Snow Leopard and now my HP C4150 Scanning function doesn't work (not recognized). I downloaded updated Drivers from the HP site, but still no joy. Any suggestions?

I upgraded my 3 yr old iMac to Snow Leopard (OS X 10.6) and now my HP C4150 Scanning function doesn't work (not recognized). I downloaded updated Drivers from the HP site and installed them, but still no joy. Any suggestions?

aspaceman,
Perhaps I owe you an apology. Having re-read that downloading from HP was unsuccessful I feel uncomfortable. Can I suggest you update your 10.6 system (as noted in your profile) to 10.6.8 (if it is not already there) by using the
Mac OS X 10.6.8 Update Combo v1.1 combo update plus any software updates that then apply.

Pixma MX432 wireless scanning function doesn't work

I just purchased a Pixma MX432 multifunction printer. I set it up for wireless connection. The printer portion works fine. When I run the MP Navigator 5.1 to run the scanner, I get an error message: Canon MP Navigator EX has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I have used a Pixma MX 410 since July 2011, and it worked fine wirelessly for both the printer and scanner until about two weeks ago, when the wireless scanner quit working and I got the same message as above. I tried reinstalling the software with no success.
When the Pixma MX 410 ADF feeder quit working on a manual scanning function, I used my replacement guaranty and bought the Pixma MX 432. I still have the same problem.
My software is Windows 7.

Assistance needed, we purchased an PIXMA MX432 today, initially printing via LAN through an AT&T modem from two windows 7 64 bit OS laptops and one Apple Lion OS laptop. Went to dinner, came back can no longer print, message states that printer is not responding or is offline. Printer status: ON icon: green light. WIFI icon: blue light, unplugged waited three minutes and plugged back in. Same status, no print.

How can I use the scan function of Kyocera Printer FS-1020 MFP on MAC? OS X 10.6.8?

Print function is normal, but I don't know how to use the SCAN function. Is there any specific setting to do to activate the scanner function?

Try Applications/Image Capture to see if you can scan.

Canon MF4270 Scanning Function only works once

After my upgrading to 8.1 my canon MF4270 scanning function will only work one time when it is installed. Any subsequent boot (cold or warm) and it fails to work. The software (canon toolbox or windows scan) will just hang indefinitely. Sometimes
I get an error msg, sometimes I do not.
1. Have the latest driver from the Canon website
2. Tried reinstalling the driver several times
3. Tried the Windows scan utility
4. Tried different USB ports.
5. When I do get an error msg it is usually a "USB device is not recognized"
6. In Device Manager>Universal Serial Bus controllers>Unknown USB Device (Device Descriptor Request Failed
7. When I call up the properties for the yellow triangled usb device, event tab in the scrollable window:
Device USB\VID_0000&PID_0002\5&e658374&0&9 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16442
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
8. Also received a "
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
9. Canon tech support stated it was an MS WIA service issue and not there problem.
10. Also tried compatibility routine.
We run a paperless office so this is pretty huge. Need your expertise.
Thank You!
* * * UPDATE: The above discussion was with the MFC4270 fully powered or in energy savings mode and PC fully powered. Any reboot of the PC would result in no scanner. Tried turning off the MFC, reboot the PC, then turn on the scanner, and
the scanner worked just fine. A subsequent reboot with MFC remaining on would fail the scanner. Any reboot with MFC off, then turned on after booting would work.
So something amiss with driver and/or USB.

Hi,
Code 43 means that a device driver notified the operating system that the device failed, this circumstance can occur if the device hardware fails or if the device driver fails.
To resolve this problem, take the following steps:
1. To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager.
2. Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
3. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
4. Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.
For more troubleshooting steps you can find it here:
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx
Regards
Wade Liu
TechNet Community Support

How to use the scan function on a 4215i all in one printer

How do I use the scan function on this printer with windows 8. I did the installation but the scan function does not seem to wwork
This question was solved.
View Solution.

Do you have the Officejet 4215 series All-in-One printer?
If so, then there is no full feature driver for the printer. The printer is installed using the Windows Update menu of the print drivers. For information about using the Windows Update driver click here.
Do you have this printer connected via USB? If so, then there are workaround methods to get the printer to scan, as the old software package is not available on Windows 8. In the document linked above, scroll down to the section on how to scan with the Update driver to find information on how to perform these types of scans. Hope this helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Photosmart 6520 scanning function failed

The scanning function (both from the pc and from the scanner itself) has failed. It seems to make all the right noises, then the message 'now copying page 1/1' shows on the display for sometime, until it is replaced by 'cancelling', then the scan fails. It may or may not be in warranty, but it has been impossible to dispute the status of the warranty as that section on the HP website isn't working. Any suggestions would be much appreciated. Thanks.

Hey @fearless_fred,
Welcome to the HP Support Forum! I understand your HP Photosmart 6520 e-All-in-One Printer's software and front panel scanning functionality has ceased. I would like to assist you with this. I have some steps that may resolve the issue.
I recommend approaching the problem from a hardware perspective first. Try performing a hard reset:
Next, try making a copy from the printer's front panel. If it fails as before, move onto the next step and restore your printer to factory defaults:
From your printer's front panel:
Touch the wrench icon
Touch Tools
Touch Restore Factory Defaults
Once the restore is completed, you'll have to reconnect your printer to the wireless network (if you're a wireless user) and re-enable webservices (if you're an ePrint, scan to email or Printables user). If you are able to make a copy successfully it would make sense to troubleshoot the printer's software setup and restore your scan to computer functionality. (Further steps posted below)
If you're still unable to make a copy, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
With respect to your concerns about warranty, our technical support via phone can check your printer's warranty status and present resolution options accordingly.
If you have copy functionality click here to install the HP Print and Scan Doctor. When running this utility be sure to click your way through the scanning troubleshooting flows. If that doesn't restore your software scanning functionality, click here for access to additional troubleshooting steps.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Automatic Importing from iPhoto videos - scan function?

Hi,
This is in continuation of another thread: (http://docs.info.apple.com/article.html?path=iMovie/7.0/en/11497.html)
When I first launched iMovie i was asked to import all movies from iPhoto. Which was great because why create another instance of the same file just to have it work within iMovie? Now if I add movies to the iPhoto library those movies are not recognized automatically anymore and I have to go through the tedious process of locating them in the iPhoto library and then importing them. Which creates two instances of the same movie file. Isn't there something like a scan function that automatically recognizes that new videos got added to the iPhoto library?
Thanks for any help,
- Holger

Can you see the iPhoto Library if you click the Photo button?
Have you moved the iPhoto Library to another location?
I am not aware of a way to turn this on or off, but if you call Apple, they may know.

MF4270 Scanning Function not working on subsequent boots, MF left on.

After my building a new PC with Windows 8.1, my Canon MF4270 (which worked fine with Win 7 Ultimate) scanning function will only work:
1.When the driver is first installed. Any subsequent boot (cold or warm) and it fails to work if the MF is left on. The software (canon toolbox or windows scan) will just hang indefinitely.
2.If the MF is powered down on PC boot and powered up after booting, the scanner WILL work. (Turning it off is not an option, other networked users need it on, nor is leaving the PC on)
3.Have the latest driver from the Canon website
4. Completely removed and reinstalled the driver several times
5. Tried the Windows scan utility
6. Tried different USB ports.
7. When I do get an error msg it is usually a "Cannot communicate with scanner"
8. In Device Manager>Universal Serial Bus controllers>Unknown USB Device (Device Descriptor Request Failed
9. When I call up the properties for the yellow triangled usb device in Device Manager, event tab in the scrollable window:
Device USB\VID_0000&PID_0002\5&e658374&0&9 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16442
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
10. Also received a "
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
12. Also tried compatibility routine.
13. Microsoft site states MF is compatible with 8.1
We run a paperless office so this is pretty huge. Need your expertise.
Thank You!
Computer Info:
OS Drive: SAMSUNG MZ-7PD256BW R
Memory: 8Gx2 GSKILL F3-1600C9D-16GXM R
OS: WIN 8.1 PRO 64 BIT
Motherboard: GIGABYTE GA-Z97X-UD7 TH ATX R
CPU: INTEL CORE I7 4771 3.5G 8M R

Thank you for your reply woxofcavu.
Please follow the steps below and verify if you receive the same error:
1. Open the Windows desktop.
2. Right click on the MF Toolbox icon and click properties.
3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Click OK again on the properties screen.
The MF Toolbox should operate normally for scanning.
If the error persists, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Scan function

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