Photosmart 6520 scanning function failed

The scanning function (both from the pc and from the scanner itself) has failed. It seems to make all the right noises, then the message 'now copying page 1/1' shows on the display for sometime, until it is replaced by 'cancelling', then the scan fails. It may or may not be in warranty, but it has been impossible to dispute the status of the warranty as that section on the HP website isn't working. Any suggestions would be much appreciated. Thanks.

Hey @fearless_fred,
Welcome to the HP Support Forum! I understand your HP Photosmart 6520 e-All-in-One Printer's software and front panel scanning functionality has ceased. I would like to assist you with this. I have some steps that may resolve the issue.
I recommend approaching the problem from a hardware perspective first. Try performing a hard reset:
Next, try making a copy from the printer's front panel. If it fails as before, move onto the next step and restore your printer to factory defaults:
From your printer's front panel:
Touch the wrench icon
Touch Tools
Touch Restore Factory Defaults
Once the restore is completed, you'll have to reconnect your printer to the wireless network (if you're a wireless user) and re-enable webservices (if you're an ePrint, scan to email or Printables user). If you are able to make a copy successfully it would make sense to troubleshoot the printer's software setup and restore your scan to computer functionality. (Further steps posted below)
If you're still unable to make a copy, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
With respect to your concerns about warranty, our technical support via phone can check your printer's warranty status and present resolution options accordingly.
If you have copy functionality click here to install the HP Print and Scan Doctor. When running this utility be sure to click your way through the scanning troubleshooting flows. If that doesn't restore your software scanning functionality, click here for access to additional troubleshooting steps.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
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Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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HP photosmart 6520 scanning doesn't work

My photosmart 6520 printer was working fine, scanning to computer and printing with no problems then all of a sudden I cannot scan to computer and when I try to scan it puts up the msg No Computer Found. I haven't scanned for a while so when I tried I was surprised it didn't work. I can print and copy but it will not let me scan. When I go to control panel devices and printers my printer shows up with a triangle with an exclamation point in it. I have tried disconnection the power cord and restarting, I have even replaced the usb cord to the computer with no results. I have even tried to reload the installation CD and tried HP's scan troubleshooter. Everything else works, is this an inherent problem with this model printer? I'm baffled

7597, welcome to the forums
I understand you are no longer able to scan from your Photosmart 6520. I am willing to help you with this!
I am glad to hear the copies are working, as this shows the printer is alright and the problem isn't with the hardware.
First of all, run the HP Print and Scan Doctor and post back to me with the detailed results from the tool.
I also would like to know the OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
As you connect USB, try a wireless connection or Ethernet connection and let me know if they work.
Have a great day
R a i n b o w 7000I work on behalf of HP
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PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
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Photosmart 6520 Scanning

I have just purchased an HP Photosmart 6520 to replace my 6510 which was malfunctioning. I always do my scanning from the the HP Scan on my iMac; with the 6510 I could go into Preferences and change resolution/colour or black & white or grayscale/crop size if wanted each time I scanned. But those preferences do not exist, or at least I cannot find them, in the 6520 HP Scan utility. I have downloaded the latest software. There is the "Scan to Computer" options but changing them makes no difference to scanning from the computer, which means that I am, so it seems, left with having to use the defaults built into the software (200 dpi colour for photos and 300 dpi grayscale for documents). Is there any way I can change these settings to my own requirements for each scan, i.e. I never scan photos at less than 300 dpi. My operating systen is OS X Mavericks.

Hi TomTreb,
Welcome to the HP Forums!
I see that you are missing some scan options for your HP Photosmart 6520, on Mac OS X 10.9, and I am happy to help you with this scanning issue!
Please make sure that the Airprint driver has not been selected as the default, it should read as HP Photosmart 6520. Click on the Apple Icon, System Preferences, then Print & Scan. Then look at these screenshots:
Let's start with that, and let me know what happens!
RnRMusicMan
I work on behalf of HP
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New iMac (10.9.4) & now my HP Photosmart 6520 "scan to computer" function does not work

Recently upgraded to a new iMac running 10.9.4. Printing works well from this computer and all other devices (iPad, iPhone, etc.). However, the "scan to computer" function does not work. In the "Scan" section of HP Utility when I click on "Scan to Computer" the error message reads "Scan to Computer Cannot Be Enabled. The software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again.
Of course I have done this... twice... still no luck. Also ran Software Update and there was an update, but it made no difference.

Yes, did all that... in order. It did not resolve the problem. However, I did find what appears to be the answer. After re-installing the driver software DO NOT immediately follow the prescribed steps. Instead, quit the installer, restart the Mac, and an Apple software update will appear after restart. Install that software update, and even though the computer and software do not call for it, restart the Mac again. Only then add the printer and follow the balance of the steps. It works! Thank you for your help.

Deleting email addresses from photosmart 6520 scan facility.

Hi - I'm having problems deleting incorrect email on my Photosmart all in one printer 6520. I typed an email address with characters missing and have therefore not received a pin and cannot delete the address. Please help.

Hello OKJ,
Welcome to the HP Forums.
I see that you are having an issue with incorrect email addresses.
You will have to contact Cloud Service to have the Web Service reset. The number to call is 1-855-785-2777.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart Premium C309a series: full system restore fails to result in HP Scan functioning

I had to recently have my iMac hard drive replaced. Upon performing a full system restore from a Time Machine back-up, I have found that HP Scan fails to operate at all, despite the printer itself performing its other tasks normally. This means that ABBYY Fine Reader also fails to operate with HP Scan as its 'calling application'.
I am using Mac OS X 10.6.8 and have run Apple Software Update and downloaded all outstanding HP software. Prior to my hard drive failure HP Scan worked fine. The full restore has installed the version I was running then as now, 2.4.1.
In order to obtain the Scan software obviously I originally downloaded the full software package from HP in order to configure its functions -however the current printer driver version is 4.1.2.
From the Error window that appears when I try to launch HP Scan, it appears that the problem may relate to HP Scan profiles not being loaded in the Library folder. However when I look there I am not able to determine if anything is missing. I suspect that they are there, but not being recognised.
As I already have all the software to operate the printer functions, why should I repeat the download to get HP Scan and the scanning function to operate again?
This question was solved.
View Solution.

Hi @MJM_archiver,
I see by your post that you had to replace the hardrive and after doing a full system restore from the Time Machine back-up, you are unable to scan. I can help you with this.
Try scanning through the Apple Software, to see if you have the same result.
How to Scan: Mac OS X v10.6.
The files might not have copied over properly from the back up.
I would verify and repair the disk permissions, reset the printing system on the Mac, then run the full uninstall and reinstall of the software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Uninstalling the Printer Software.
HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
-I have shut down and connected a new USB cable and still nothing!
-Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
-Is this the reason I can't scan to the computer?
This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

Check whether you have the latest driver:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 6520 unable to scan editable text

I am unable to scan editable text from my HP Photosmart 6520 to my HP Envy Phoenix pc running Windows 8.1 64 bit.
It is possible to scan the document to the pc as a pdf file.
It is then possible to convert the pdf to a Word document but the text is not editable.
Is anyone able to help me with this please?
Note: I am able to convert pdf files sent to me via e-mail into word documents with editable text.
This question was solved.
View Solution.

Many thanks for explaining this all to me so clearly.
I will be following your advice and find suitable third party software.

Failed updates every night for Hewlett Packard Imaging NULL print HP Photosmart 6520 series

since I got my photosmart 6520 printer 12/02/2012 every night it tries to update Hewlett Packard Imaging NULL print HP photosmart 6520 series ....and it fails every time. I have a HP P 7 1010 desktop and ever since I got new printer I have an exclaimation point on my computer and it says to troubleshoot and when you do it says it is doesn't have drivers and it shows NOT FIXED. When you log off at night it tries to update the NULL print again and it fails every time. I have talked to your service people numerous times for over an hour and they can not fix the problem. PLEASE HELP
This question was solved.
View Solution.

I did some looking into the problem for another user, and it looks like this is just a ghost update. Basically a "ghost update" is an update that was for the device, but the device has more recent drivers which causes the update to keep failing. The only thing you can do is hide the update, or ignore it. Windows will keep trying to push it, but your printer doesn't need it. If it did need the update, it would install right. You can find the thread where I helped the other user linked below. Hope this helps.
I cannot update HP Imaging Null Point HP Desktop 3520 on laptop O/S Window 7 error 80070490
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Photosmart 6520 printer fails during long print jobs

Have a photosmart 6520 conected on line to an HP Pavilion laptop, windows 7. While running printer for multiple pages, the printer will stop printing key board and start printing ink smears. If the printer is shut down for a while, it will resume proper printout but may revert to smears.
This is the second 6520 to do this. the first one did the same thing on my daughters computer also.

Hi woodworkergp,
I'd like to help. Can you answer some questions?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? See Solution 5 for help.
If you run the clean printhead utility 2 to 3 times, do you notice any change? See Solution Six, Step Four for help.
Approximately how many pages are printed correctly before the ink starts to smear?
Are the ink cartridges new, non-refilled and HP brand ink cartridges?
If you don't see a change, I recommend that you start at the beginning of the link Troubleshooting Print Quality Issues and follow those steps. Let me know how it goes.
Good Luck !
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Lost my photosmart 6520 by manually changing server address

Hi
My printer is wirelessly connected and prints fine by AirPrint and when I send it jobs by email but after successfully scanning to email several times it suddenly wouldn't connect to the Internet, giving an error message. Tried turning it off and on several times. Looked up help on forum and followed advice to manually change DNS server to 8.8.8.8 and alternate server to 8.8.4.4. This resulted in my losing access to my printer via its IP address on my browser so I can't undo my actions and my printer still gives error message when I ask it to scan to email. All other functions work.
Please help. Thank you
This question was solved.
View Solution.

Hey @Kybosh,
Welcome to the HP Support Forum.
I understand you're having connectivity issues with your HP Photosmart 6520 e-All-in-One Printer. I would like to assist you with this.
I'm surprised that a manual DNS has interfered with your setup - I typically find it does the opposite and strengthens connectivity. At any rate, don't despair! I have some suggestions that may restore your printer's functionality.
I recommend a fresh start by restoring your printer's factory defaults to rule out any lingering setup issues. Here's how:
From your printer's front panel, touch the wrench icon
Touch Tools
Touch Restore Factory Defaults*
*Note that this will reset your wireless and webservices settings. If you have a custom ePrint address it will be erased permanently. Click here for more information on setting a custom ePrint address.
With your defaults restored, continue on as directed:
Touch the wireless icon ()
Run the wireless setup wizard and reconnect to your network (SSID)
Enter the wireless password if prompted
Once you've established wireless connectivity, re-enable your webservices/ePrint feature (essential for using scan to email)
Touch the webservices icon ()
Enable webservices and touch OK to allow your printer to update itself automatically
Once completed it will print an info page. If you're looking to complete an ePrint setup it will come in handy later - click here for more information.
Now, if all went well you may rebuild your scan to email setup:
Touch the Scan icon
Touch Scan to Email
Input your personal email address
Retrieve the PIN from your email inbox
Input the PIN in your printer as prompted to complete the setup
Did the above-noted steps restore the functionality you were missing?
Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum and have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Photosmart 6520 scanning function failed

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