I am not seeing my HP Officejet Pro 8600 on my iPhone but am seeing it on my iPad 3. I have validated that I am on the same network (home).

I have setup a new HP Officejet Pro 8600 for home network. It is setup up wirless and I have followed all of the setup instructions. I do see the printer on my iPad 3 but not on my iPhone 5?
Any suggestions would be appreciated.

Hi
What happens when you try to print an email from your iPhone .. click on the backarrow at the bottom of the email andt then select print.. do you see a printer?
Cheers

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HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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Fax does not work on hp officejet pro 8600

I have an hhp officejet pro 8600. I purchased aofficemax essentials kit for wireless network.THE WIRELESS IS 802.3
iT SHOWS THENETWORK AS READY AND THE ACTIVE CONNECTION AS WIRELESS It will dial the # but will not scan the documents!

Hi ipv4,
I like your handle and I'd like to help you. Can you answer some questions?
What is the Model # for your printer? An example would be N911a.
What are the results when you run the Fax Test?
Can you give me the steps you take to send the fax (be as detailed as possible)?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Hp officejet pro 8600 plus will print but won't scan.

Recently I had some kind of software conflict with my printer in Windows 7 so I deleted it and reloaded the printer software. I selected enable scanning at set up. It is a network printer and everyone can print to the printer. When I went to scan today the printer sees my computer and will let me select scan but I get a screen error on the computer and then the printer says the scan was unsuccessful. I checked the IP address which of course is good.
The Error says "Scanner Unreachable" X Scanner communication cannot be established. Ensure your product is powered on..... If you are installed using a cable check it...... If you insalled this printer by IP address then you might need to update IP address....... If you are running firewall software, it may be blocking the scan communication. Go to HP.com/go/wirelessprinting for help. -"
I turned off my firewall and my virus software and I get the same error. I restarted the computer, router, modem, and printer a couple of times. The frustrating thing is the printer sees the computer from the touch screen but just won't complete the scan.
Any suggestions?

Hi AccessRE,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue scanning to the computer over the wireless network. Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please write me back if you are still having issues.
If I don't hear back from you today, I hope you have a great Monday.
Cheers,
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W a t e r b o y 71
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Scan to computer not working on HP Officejet Pro 8600

This is what I've tried already to get the scan feature to operate (both HP scan and Windows scan state they cannot find my 8600):
1) disabled AVG antivirus to allow for proper installation of software
2) tried HP doctor several times
3) uninstalled and re-installed the printer software with the disc several times
4) used the "repair" feature for the HP basic driver program since the HP Printer Install Wizard stated that the basic functionality drivers appear to be missing or configured incorrectly
5) set up a ePrint account in case that needed to be done
Am I missing something? I don't think I've used the scan feature since I've purchased this product so I can't testify that it's ever worked and I'm sure I've had it past the 90 day warranty. What else can I try?

Welcome to the forums Gizmo2!
I noticed the issue you are having with scanning on your Windows system. These are my suggestions.
I would like for you to:
Make a couple of copies from the printer itself, this tests the hardware. There possibly could be an issue with the copier when is used to scan.
If the copies work fine, try opening up Microsoft Paint on your Windows PC and try scanning from there.
Run the HP Print and Scan Doctor and send me a screen shot or the details of any errors the tool picks up.
Try an alternate connection. Example, if you have your printer connected wireless right now, try ethernet or USB as a connection.
Try a Clean Boot and try scanning from the printer software on your desktop when the PC restarts.
Please respond with the results and which OS you are running if the problem continues!
Have a great day
R a i n b o w 7000I work on behalf of HP
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Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
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HP Officejet Pro 8600 Duplex Printing Not Working

I am running Windows 7. Duplex printing is not working on my Officejet Pro 8600. It has worked in the past, but I cannot get it to work now. I have reset the printer and restarted by laptop. I have not made any changes that should affect the duplex printing. Thank you.

Hi there beachlover.
Hope you are doing wel and welcome to the HP forums;
The Hardware Diagnostic tool can help you find common hardware issues and in most occasions fix them Give it a try by going to this link www.hp.com/go/tools Let me know the results and include any errors that the utility finds
I will try my best to help you .
RobertoR
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Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
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My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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OfficeJet Pro 8600 won't print OS 10.7.5

I'm attempting to use an HP OfficeJet Pro 8600 N911a wirelessly with OS 10.7.5
I had some issues with my Mac that required me to install a new hard drive and re-install the OS from scratch. But, instead of re-installing OS 10.6.8 I decided to upgrade to OS 10.7.5. But, now I can't print from my Mac. The Print Queue just shows the image below, but the page never comes out.
The Printer is seen by the computer and everything appears normal:
I can successfully use other features of the printer such as, Scan to Computer, so I know the network is setup correctly.
I should note that I could only use Scan to Computer after I modified the Computer Name. I had originally setup the Scan to Computer features when I was on OS 10.6.8 and the computer name was "MacPro", after installing OS 10.7.5 I discovered the computer name was "[User]'s MacPro" and the Scan menu on the printer only saw MacPro. After modifying the computer name I was able to enable and use Scan to Computer, so I know there is a connection between the two.
I have tried (in no particular order):
Resetting Print Preferences
Reparing Disk Permissions
Ensuring all software is up to date
Rebooting Mac/Printer/Router
I have not tried:
Reconfiguring the Wireless Setup on the printer (I'd like to avoid this because the printer is working for all other computers on the network.
Is there something I'm missing? Any advice is appreciated.

Ok, this is weird.
Almost immediately after posting the problem, the printer came to life and started printing. To my surprise it was the print job that was in the Queue!
I don't know what happened or changed, but it seems that it did manage to print.
I just sent another test page to the printer and it cleared itself in the Queue, but I have not seen the document come out of the printer yet.
What is going on?

OfficeJet Pro 8600 Plus Squeaking

I have an Officejet Pro 8600 Plus, and after a pring about 50 pages it begins to squeak quite loud when it is feeding the paper through while printing. It sounds like part of the mechanism needs to be oiled. I have seen many complaints regarding this issue, but HP seems to tell everyone to contact support. My printer is a few months out of warranty, so this is not useful. Hoping someone can tell me how to oil or fix the issue.

Hello!
Can you tell me more about where the noise is coming from? Is it more noisy in the rear of the printer?
Cloud Queen
I work on behalf of HP.
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Mark Accepted Solution if your problem is solved.

Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server. Name and address both verified by ISP. any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
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OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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'Connection Error' message on HP Officejet Pro 8600

Hi. Would really appreciate help on this. I have a HP Officejet Pro 8600. Working wirelessly. All connections are fine, print & scan etc works fine. However when i touch the screen on the printer, for example to click 'Apps', I get the following message:
' Connection Error. The printer was unable to connect to the server. Check your internet connection and try again.'
I don't understand why I am getting this message, nor how to resolve it. The connection seems fine because I am printing and scanning wirelessly without an issue.
Can anyone help me on this? Thanks

I know this will sound like it shouldn't work, but turn the printer off and back on, then try the apps again. If that doesn't work, or you've tried it, turn off your router and your printer. Turn your router back on, but leave the printer turned off. Wait for the router to stabalize, about 1-2 minutes normally. Turn the printer back on and try the apps. If that doesn't work, let me know.
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Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
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I am not seeing my HP Officejet Pro 8600 on my iPhone but am seeing it on my iPad 3. I have validated that I am on the same network (home).

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