Scan to email error on 7520: cannot connect to web servics

Unable to scan to email. Worked previously. Can print wirelessly. Have re-booted printer, wi-fi, etc. I see that solutions have been sent to personal inboxes - please help!

Hello @gigi721!
Thank you for posting on the HP Forums!
I can see your having an issue with the scan to email feature on the Photosmart 7520. I should be able to provide some suggestions that may fix the issue!
What is the issue you are having with the Photosmart 7520 in regards to the scan to email feature? Are you getting any sort of error message?
If you could post back with the information I should be able to provide some more help!
Cbert
I work on behalf of HP.
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Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
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Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
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6500A-710n cannot connect to web services

I was on web services and receiving printing apps. Suddenly, my apps stopped printing. I have tried all the other solutions, resetting to default, etc and still cannot connect to web services. It asks for a proxy. I have put the google proxy 8.8.8.8 and 8.8.4.4 but these don't work. What proxy & port can I use?
thanks for your help.
Nancy
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Hi Nancy,
I'm sorry to hear that you are having problems with your print apps not printing as scheduled.
To better assist you, would you please provide some further information:
Has there been any changes to your home network (new internet provider, new router, or new network password)?
Are you able to send to print jobs to the printer's ePrint email address?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Laserjet Color MFP M276nw Cannot connect to Web Services, tried every suggestion on forum

I've tried every suggestion possible on the forum. I opened up all ports suggested by HP support on my Belkin wireless N600 router. Changed DMZ to IP address on printer. We even directly wired ethernet to printer, still cannot connect to Web Services. Now I have to wait till April 4 for a engineer to call me back. Everything else is working fine. I can print wirelessly from my laptop & smartphone. Just cannot access Web Services, oh & firmware is up to date on printer & router. We changed DNS settings to 8.8.8.8 & 8.8.4.4.
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It sounds like you have done everything to connect the web services. Web services will not connect if you are on a guest network but if you are connected via ethernet it should be on the right band. What is the printer's IP address? Sometimes it can be too high. Is this for a company that has a proxy on the network? How far away is the printer from the router? Are there any metal shelves, wireless devices or anything else near the printer or between the printer and the router? Check that the router is on Channel 11.
--Printer Does Not Connect To Web Services--
Have you heard back from the engineer? I am anxious to know how it went. I am happy to help if they don't, otherwise keep me posted on what happens. I possibly have one more step for you.
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Every problem has a solution!

C310 place to set DNS address(es)? Can print wireless but cannot connect to web services.

Wireless connection setup with no problem for printing (static IPs all around with WEP). Opened port on CA firewall but not on router(?) Can print across wireless network but cannot connect to web services. Thinking that I need to enter DNS(s) but cannot find anywhere to enter them.

Hi,
Open your browser and type in the ip adress of your printer. This will bring you to an internal page of the aio. On the networking tab you shouild be able to set your dns.
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7520 Server connection error. Cannot connect to Web Services.

I have been using scan to email with no problems on my HP 7520 since I purchased it a couple of months ago. Suddenly it no longer works. I get the message that the app is unable to connect to web services. I've tried other apps and they work. eprint works. Tried turning off router and printer - same result. Tried the change to manual DNS server. Still unable to connect. Please help resolve this problem. Thx.

Hi there, contact Cloud Service support on 855-785-2777 (US) for assistance. Hope the problem gets resolved to your satisfaction.
Best
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I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
The following link is to a post by happytohelp01.
It contains instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
If you do not get a server connection, then I would remove Web Services and enable again.
Warning: If you remove web services the printer will lose its custom ePrint address.
This address will be lost forever. It will also wipe out any scan to email settings.
To remove Web Services, touch the ePrint icon.
Go into settings and select Remove Web Services.
You will be brought back to the printers main menu.
Touch the ePrint icon again and enable the feature.
Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP 7510 says it cannot connect to web services.

My HP7510, having been able to cannoect to Web Services now says that it cannot, so it cannot update (I don't know if it needs to) and asks me to check that it is connected to the the network and the Internet. It is. I have resorted to a fixed IP address because a automatic one caused problems with different computers. There are other people with this problem in the HP community but the answers they have found do not work in this case and seem barmily random. What is the cause of this problem? How can a machine on a wioreless network on which every other device connect to the Internet have difficulty connecting to the Internet unelss it is broken?

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Envy 7645 Cannot connect to web services

I have a new Envy 7645 that cannot connect to the web services.
Things I have tried:
Verified Internet access. The printers "Web Access Test Results" report shows "No problems found"
Verified wireless connectivity by connecting to the printers Embeded Web Server
I statically set the DNS to 8.8.8.8 (primary) and 8.8.4.4 (secondary)
The IPv4 address was assigned via DHCP so I changed it to static (manually) assigned
Re-verified wireless connectivity by connecting to the printers Embeded Web Server with the static IP
Lots of printer reboots to make sure the changes took effect. (Have you tried turning it off and on again? Ha!)
Logged into the https://www.hpconnected.com website
The printer is registered under my devices tab
The printer status is "offline" (I assume this would change if the web services were working)
Any help would be appreciated.
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Hello treadwayl,
Welcome to the HP Support Forums!
Thanks for putting the time in to a very informative post about the ENVY 7645 not being able to connect to Web Services. When you attempt, what is the exact error or message?
I would like to you try the DNS of: Primary DNS Server = 209.244.0.3 & Secondary DNS Server = 209.244.0.4
Re-boot printer and router, then try again to connect.
Let me know the out come, cheers.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Cannot connect to web services HP 7525 printer

It used to work fine. Now I jsut get the message "unable to connect to web services......" I've chcked and the printer is connected to wifi. I tried the solution posted " put IP address in a browser etc...... but when I do that in Exploer all I get is jiberish, no web page with the network buttons.

Hello @JACKUSHNER,
Welcome to the HP Forums!
I understand you're receiving a message stating "unable to connect to web services" using the Photosmart 7520. I will do my best to assist you! I would start off by following this entire HP document on A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Setting up eprint - cannot connect to Web Services

HP 7510 - new install - eprint cannot connect to Web Services

Hi,
You may have to wait and retry. The site may go down for maintenance. OR you may wat to try this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Envy-110-Printer-Cannot-Enable-Web-Services/td...
Hope this helps.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

My printer cannot connect to Web services

Hi,
When I tried to set up the Web Services, I got an error.
The error is "Server problem. The printer could not connect to Web Services. The server might be busy or temporary unavilable. Try it again later."
I am connected to the internet (WiFi) and the Internet connection is no problem. I have had this problem for 2days. I would appreciate any your advice.
Thank you.
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I did your instruction, but i still had the same problem. However, after i printed web access test report, changed the date on my printer, and auto-off is on, my printer was somehow able to connected the web services! Thank you very much for all your advices!

Cannot scan. error saying unable to connect to web services

My printer worked perfectly inclduing the scanner and one say just stopped. I have pin numebrs for various emails and the printer recognizes my IP address and I can print remotely but it will not scan. I keep getting an error message "cannot connect to webservices". The wireless is hooked up, however.
Would love some help. I am very frustrated. I did need to re-connectthe printer and manually enter IP address.
thank you for any assistance

Hello mdin,
Welcome to the HP Support Forums!
I would like to see if I can help get the Scan to Email working once again on the 7520. Although the steps I have to offer are suggested for a 6520, the steps apply for your 7520 too.
Re: Trouble scanning using Photosmart 6520
Since you mention already having a manual IP, skip that and just update the DNS.
Hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan to email error on 7520: cannot connect to web servics

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