Scan to Email from VPN sites not working on Exchange 2010

Hi,
I have Exchange 2010 SP1 with HCAS array installed in the organization. We have site offices connected through site to site VPN. All our outlook clients are working fine in the sites. We have MFP printers in both Head
office and site offices. HO scanners are working fine for Scan to email (Internal recepients), but site offices scanners are able to send the email without any attachment. We have tried creating new receive connectors for the scanner with anonymous authentication,
but still attachments were not receiving. Log found in the printer as shown below.
1 page(s)
Document Size:A4
Subject:Scanned File from SS AUH Printer
E-mail Destination(s)
to: [email protected] (Success)
E-mail processed by the Device
File format: pdf (color)
File Size:0
I have configured Valid mailbox as the SMTP authentication and from Address for the scanner and the User received the following delivery failure report
******* HP Digital Sending: Delivery Error *****
The following job has not been delivered. Please retry sending the job. If the problem continues contact your network administrator.
----- Transcript/error-code of session follows -----
0/33 (0X21)
Kindly advice.
Regards,
Emthias
With Regards, Emthias Abdulsalam

Hi
   >>HO scanners are working fine for Scan to email (Internal recepients), but site offices scanners are able to send the email without any attachment. We have tried creating new receive connectors for the scanner with
anonymous authentication, but still attachments were not receiving.
    I have question about these sentences. If I misunderstand your saying, please correct me.
    1. Have scanners function to send email to exchange system?
        Did you test it before?
Do you try to send email to another account like (windows live,yahoo)?
    2. According to your error log, it seems to be network configuration problem.
        Do you modify network configuration of scanner?
    3. Can you check transport rule of your server?
You can read this
article. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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1600       0x49763D20        02/02/15 16:50:44
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1600       0x49763D20        02/02/15 16:50:44
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