Scanner doesn't work

after installation of snowleopard the scan function is not working. Gives error message: unknown error, can't initialize. re-installed hp software (incl update) but problem still there.
Worked perfectly before.
hardware: imac with snowleopard and HP photosmart c5380 all-in-one.

Did you download the Snow Leopard compatible drivers?
What are you using to scan, Image Capture or HP's own software interface? If only one, does the other work?

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Hi,
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Hi,
What Mac OS X version are you using, is it Mountain Lion (10.8) or Leopard 10.5.8? you post indicate two different OS versions...
If it is Mountain Lion, scanning from the front panel is no longer supported and you may scan using Image Capture, Print & Scan or Preview as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCatego ry&cc=us&dlc=en&lang=en&lc=en&product=3655577
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I am in the exact same boat. What a crock and they sold this thing to me for $100 at the store!!
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Message was edited by: keraunoscopia
Message was edited by: keraunoscopia

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Hi MitchT,
I would like to have you create a new user account on your computer and then attempt to scan to see if you are able to scan under that account. To create new user account, please follow these steps:
1. Click Start and then Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type the name that you want to use for the account.
6. Select Administrator for the account type, and then click Create Account.
Once the new account has been created, please login under that account and then attempt to scan again. Are you able to scan successfully?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Epson GT-20000 scanner doesn't work wiressly in Mac OS 10.8.4

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This supposedly works, but costs $40. There is a try before you buy.
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I found this and testing now.
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PIXMA MG5420: scanner doesn't work, get error message that driver will be closed 3 202 19

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Hi ellenrozsa,
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Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

The Fingerprint scanner doesn't work on my HP ProBook 6455b

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cessnapilot36

Hi,
See if you can access the notebook in Safe Mode as follows.
Shut down the notebook. Tap away at f8 as you start the notebook to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter.
If you can access your Admin account in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore. Pick a restore point before the SimplePass update and then proceed with the restore process. When complete, Windows will reboot as normal. See if your original password/finger scan now works.
Hope it works..
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Scanner doesn't work

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