Security deposit issue: customer service saying it is never possible to get it back

To anyone who might be able to straighten things out here,
first of all, I am not asking for a security deposit back right away. I was just asking for a possibility of getting my security deposit back and on which condition I can get it back. However, when I called up (800)-922-0204 and spoke with counselor after waiting half-an-hour, she told me I am unable to get security deposit back at all since it is non-refundable to anyone. I questioned her why is it called a deposit in such case, and she kept on insisting that security deposit is something I pay in the beginning to open up an account and it cannot be returned at all. I was puzzled since the guy at the retailer shop and he told me I can probably get the deposit back at some time later and check the estimated date to get the deposit back if I called the number specified above and talked to a counselor.
So I checked up the answers posted up in this forum and figured out that indeed security deposit is returned after certain criteria is met. I was really irritated and upset, but that's something I have to deal with, so I'll pass on that. Following are my conditions on Verizon account and I hope someone can tell me when I can possibly get the deposit back and/or where I can get such info.:
I first opened up my account in Verizon 4 years ago with $400 deposit (Aug. 2014). Then, as a Korean male, I had to go back to my country to serve in military service that I had my account suspended for about 3 consecutive years. (Thanks to the Verizon retailer who helped me out at Oakdale Mall.) The first condition to get the security deposit back was "to have 12 consecutive monthly bills paid without delay (No suspensions while doing so)" and I know it was not done since I suspended my account at around 10th month (June 5th, 2011). I re-activated my account with a different phone and a plan on Aug. 30th, 2014 and the guy at the Verizon service center in Vestal, NY told me to check when I can possibly get my security deposit back.
Sorry to leave such a long message here but I guess I am not good at summarizing things here. Please take the pain and help this poor kid out.
Thanks to y'all who reads it & leaves a possible answer to my question.

First of all, I assume you have a misprint and you opened your account ~4 years ago in August of 2010, not 2014(1 month ago).
Next, it appears you had your account suspended for 3 years after completing only 10 months of service and have recently re-activated the account.
If the above information is correct in your case, I would assume you will get your deposit back 12 months after reactivating your account without any further suspensions and/or late payments. So I would guess you will be eligible to get your deposit back in August, 2015.

Similar Messages

Security Deposit - Horrible Costumer service

Let me tell about my horrible story in with verizon Service.
I have taken verizon triple play two year plan and cancelled my service within 1 month of satisfaction period and it has been two months and i have not recieved my security deposit i have paid. i have been contacting the costumer service departments and been transferred one to other departments from months on and nothing has happend.
Did anyone faced the similar issues?

Hello oneselfdenied-
I apologize for the lateness of this reply; we have been extremely backlogged through the holidays and are trying to get caught up. I can certainly understand your frustration at being on hold with our Destin, FL store for so long, only to be hung up on. Once is bad enough, but for it to happen a second time would certainly have my blood boiling.
While the stores can definitely be extremely busy at times, we do expect our stores to make every effort to answer their phones in a timely manner. I sincerely apologize that this was not your experience and I will be providing this feedback to the stores upper management for their review.
If I may make a suggestion for the future, you do also have the option to check BestBuy.com for product availability at a specific store and may even be able to place an order for in-store pickup to ensure that you have it ready to go for you when you get to the store. This may help you avoid some of this potential frustration with any future items you wish to check the availability on in our stores.
I hope that this helps and thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

AT&T customer service says to use another browser?

We have a Mac (Macbook Pro MAC OS X 10.5.6) and a PC at home with a high speed connection. My Mac is the only one with connectivity issues - but have no connectivity issues when I take the laptop to other locations. Same problem with both ethernet and airport. Diagnostics show it is connected and no problems.
Webpages are slow to load and often never complete loading without refreshing the page. This happens 9 out of 10 times - have to refresh to complete.
AT&T says it is Safari - that I should download and use Firefox or Internet Explorer.
Does anyone have any comments about this? Feedback...please! Thank you!
Message was edited by: KFeickert

KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!

Posting of Security Deposit from Customer

Hi All
I want to receive security deposit from a customer and post it to a special GL indiactor account. How to do that what is the T.code for that.
Please help

Dear,
You can use transaction F-02 and make following entry................
Posting Key.................................Account................................Sp GL..............................Amount
19................................................Customer...............................G(for e.g..)......................10000
40................................................Bank.......................................N.A..................................10000
Regards,
Chintan Joshi

Email Issues / Customer Service????

I recently switched my web hosting to BC and the system automatically switched email hosting to BC. However, I use goDaddy for my email hosting. So I made the correction to the mx record in my BC panel, but it still has not propagated entirely. So I still do not receive some emails. IT HAS BEEEN OVER THREE WEEKS!
I've contacted Adobe 3 times about this issue and the problem has not been resolved. Is there a customer service phone number I can call? More specifically, I would like to talk with someone who can solve my problem. Godaddy's customer service is unmatched. Anytime I call them my issue is resolved immediately, on the phone call. However, with Adobe they seem to direct you to chat which is not very helpful. During a chat session I was transferred to different reps three times over a 30 minute chat and my problem was still not resolved. I sent an email and it took 2 days for a response. Patience is running thin.

Hi Quigley,
Unfortunately BC does not offer phone support. However, in order to achieve what you are trying to do and set up your domain so that mail points to Go Daddy’s mail server, you will need to do the following:
Log into the admin console of your site > Site Settings > Site Domains
Ensure you've selected external email service
Then click More Actions > New MX record and add these two MX records to your site:
TTL: 1 Hour, Priority: 10, Mail Server: smtp.secureserver.net
TTL: 1 Hour, Priority: 20, Mail Server: mailstore1.secureserver.net
Once you have done this, your domain will now be pointing to Go Daddy’s mail server.
If still having troubles please provide your site so we can assist further.
Kind regards,
-Sidney

Phone issues/customer service

Your phone system and customer service SUCKS. It would be really nice if you added a "customer service" option to your main menu! Yesterday evening, I was called to ask a question and got disconnected twice. On the third attempt, I was on hold for 27 minutes and some change. All this just to ask a simple question. Today I called the billing department only to have the call disconnected AGAIN! And your customer service representatives don't even have the decency to make a return call. You need to fix this junk. It's bad enough you keep raising your prices. At least have a good customer service department and better phone service when customers call in.

Hi bnmotorsgt,
Apologies for the issues with the phone lines. What question can I answer for you?

Customer service regarding credit card mishandling possible credit fraud

To whom it may concern,
On Tue morning I placed a order for a sprint prepaid galaxy s3 and a go pro hero package through the early black friday preview deal. I had both items in my cart and checked out the go pro package with promo code. I then immediatley went back into my shopping cart and proceed to put in my galaxy promo code and the item was not longer available and sold out. I then called customer service to see about why this was removed from my cart and how I could order one. I was told that item was sold out and nothing could be done.
I then relealized in the confusion that I entered the wrong credit card in the system and wanted to change the form of payment to the correct card. I was told that they will take my credit card information and I gave the CR rep my credit card and was put on hold. I then was taken off hold and another CR rep was on the line and I started the whole process again giving my credit card information waiting for an authorization from her, which she gave me. (This whole process took approx 45 min by the way).
I then get to work and decide to check the status of my order at best buy and I am suprised to see my initial credit card info was used to process the order, not the new credit card that was given and told authorized.
I call CR again and the order was checked on on they said that the payment was authorized for the intial credit card and basically there is nothing I can do to change it. I tell my story to the CR and she sees that I did request my credit card payment to be changed but can do nothing for me not even cancel the order and reissue it with my proper CC number.
I ask to speak to a supervisor Angela and she again tells me their is nothing can be done with my order is being processed and by the original credit card was used as authorized.
My major concern at this point is who did I give my credit card # twice too. She tells me the agent I was speaking with and I demanded that we get connected with this agent to see what happened with my CC info. She informs me that this can not happen. I ask what as a supervisor is going to be done. She offers no remedy for the multiply issues I was having. I had to tell her that I would like to escalate this issue, she then said she can issue a ticket # 148428368. I then ask for the call to be reviewed and I would like a transcript of the conversations I had with the CR rep and how it effects my credit card security. I am posting this so this get rectified and more people are aware of the dangers your company practices of handling credit card numbers to the CR reps. I feel this situation could of been handled much differently and want to hear a solution to my issues.
Concered Customer,

Hi wildwest99,
I sincerely apologize if this phone agent didn’t handle your request to change your payment source as you expected them to. It sounds like they tried to change the payment source, thought it went through, but obviously it didn’t change.
We would never give a copy of our recordings to a customer but we would cooperate fully with any ongoing police investigation. Has this second credit card been used without your authorization? If so, you need to contact the local authorities in order for them to open an investigation.
I can say that many calls are reviewed and if this agent didn’t act appropriately action will be taken. This action will of course will be treated internally. Other than providing you a transcript of this call, or sharing if any action is taken in regards to this agent, is there anything specific you would ask of me?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Complaint - Need Assistance ASAP and not getting it!

I sent in my Yoga Laptop for repairs two weeks ago. When I spoke with technical support, I was told that my laptop would be fixed within 7 business days, and returned to me. These 7 business days have since passed and I have yet to receive an update on my laptop, let alone my actual laptop. When I called to complain about this to 1-877-453-6686, I was told I would be getting a call back from customer service within 48 hours. These 48 hours have also passed and have not yet received a call. I called again today to find out what was happening and was told nothing more than "you will be contacted by them within 48 hours".
I was supposed to leave for Europe this past Sunday, and was told by the person I originally spoke to that I would have my laptop by then. Nope. Nothing. I am now leaving next Sunday and am very worried I will have to go purchase a new laptop, at my own cost, because Lenovo is unable to uphold to their customer service standards and provide me with any feedback. I am at the point of filing a complaint about the company to the Better Business Bureau here in Canada, but I feel the problem would best be resolved if Lenovo actually contacted me back. I have been without a laptop for 2 weeks now, and as a student, this is too long!!
Lenovo Customer Service, please contact me ASAP! I am not a happy customer right now and you guys have caused me way more stress than I need.
Thank you!
Andrea L.

We are listening and want to help you! I am sorry to hear of the issues you're experiencing with your door lock. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
Your name
Account number
Address
Contact number
Thank you again for the gift of feedback. Not only do we look forward to resolving this matter, but we will also use this opportunity to further improve our overall customer experience.

Disastrous customer service nightmare!Please never buy anything at lenovo.nl

Beginning of august I ordered an s440 Thinkpad at the Dutch Lenovo store. The delivery was going to happen in 17 days. Three days after I placed my order I cancelled it thinking that I am in time before the whole procedure of shipping will be set in motion. A few days later I got an email that I was too late and I will still get the product shipped all the way from Korea (as I later saw on the UPS tracking). I was still hopeful and just waited for the product so I can ask for a return. I called the customer service which btw has an unprofessional sounding nonnative Dutch speaking front menu that completely gives off the wrong tone right from the start. I got the lady on the line and asked for a return. She said I will be contacted by the shipping company for a pickup. I assumed this will be within a day maximum two. After 2 days I called again and a poor Dutch speaking voice told me that it will take a week or 10 days before I will be contacted by the company. I said all right.. I can wait. After two weeks I still got no mail or anything from anyone. At some point after 3 weeks someone showed up at my door saying that they are DHL and are here to pick up something for a company named Ingram. As nobody contacted me I am not going to give a laptop worth quite a few 100s of euros just like that. I contacted the customer service and they said they can’t do anything because the shipping company has to contact me. After some failed attempts I got a decent English speaking person on the line trying to do his best and help me out. He arranged a pickup and I got a mail again from an unknown company but I was willing to assume it was for my return. The date was inconvenient so I called DHL. They said they can’t change my pickup date because only Lenovo can do that. I called Lenovo. They changed the date for my convenience. For some reason the guy still came on the inconvenient date and as for my luck I was home and could pass it on. The next day someone came again so they didn’t cancel the original pickup and they came twice (not smart logistics from DHL but that’s another story). This was on the 15th of September. Unfortunately today the 2nd of October I still haven’t received a refund or confirmation or anything. I called twice yesterday and today and a very rude and unfriendly again poor Dutch speaking lady said there is nothing in the computer about my return. So I am kind of scared that I will never see my money back. This is a disgrace to an otherwise good brand. I cannot imagine how this can be called customer service! It is a disgrace to the company name and brand that customers have to wait 2 months for a substantial refund and are treated badly by unskilled people with bad language. If you can’t help me at least try so and learn the language of the country you live and work. I guess downsizing and outsourcing does that to a company, everything as cheap as possible.
I wanted to get the computer directly from the manufacturer because they had good options and wanted to support them instead of a second or third party distributor, but I was incredibly wrong and will never make the same mistake again.I can't even imagine what would have happened if I actually kept the product and had an issue with it after a while,I would have never been helped out! That's "unfortunately" an important thing when buying electronics worth considerable amounts. Please be aware!

Vegas879,
I will try to help.   Not all the IdeaPads have recovery disks available for them....
I assume that you meant your HDD failed when you said your hardware "blew up"?   If so, I assume you want the recovery disk because you have a USB CD/DVD drive and have gotten a replacement HDD?
Also, the OKR - One Key Recovery feature can be used to make your own recovery disks (assuming a customer does it before a failure)   I thought I would mention this, because it's an important tip. Not everyone does, and then that places the burden back on Lenovo to solve the problem outside of warranty, and in some cases we wind up with a disatisfied customer which is certainly not what we want.
That said, can you clarify if you have the S10 or the S10e model?
I'll see what is available and can be sent to help you out here.   If available, I'll need your contact information name, address, and a phone number which you can send to me via a private message.
Thanks,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Is the customer service really that bad? (possible future customer)

I'm currently with Brighthouse and I'm looking to switch to a bundle of cable/internet/phone. Not just here but all across the internet I've read about Verizon's horrible and unprofessional customer service. Is it bad enough where I should reconsider switching over? I have Verizon Wireless for my cell phone and haven't had too many issues with them. If the CS is that bad, does the equipment and internet speed make up for it?
If it is that bad I would appreciate someone letting me know and saving me the money and hassle.
Thanks for your help.
Solved!
Go to Solution.

only when you need to talk to someone.

Can anyone give me the customer service phone # for verizon cuz i cant get it!?

i need the verizon customer service # someone please!?

They probably are closed today due to the holiday.
Customer Service:
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
It's on your bills, probably programmed in your phone's contact list, and available via the Contact Us button at the top of the page.

How to post interest on Security deposit from customer

Dear all
I want to Cauclate the interest on Security deposite whcih i received from customer.
for different customer i have different deposite amount.
for eg for customer A i have 50000/- and for customer B i have 100000/-.
how to calculate the interest for this.
Jain

Dear Mr Raj,
It is possible:-
1.You have to create Interest Calculation Type for Customer SD Int Calculation say (R1)
2.Go to OBAA and maintain R1 there.
3.Go to Prepare Sp GL Transaction Interest Calculation (Maintain R1 - D - H - R1
4.In OBAC Maintain R1and select from date
5. Define Time dependant interest terms
6.In OB83 define the rate of interest
7.Go to OBV3 and maintain Account Determination for Int Posting (Select Account Symbol for Posting Key and again Assign GL code to same Account Symbol)
8. Maintain R1 in the Customer master to whom Interest will be payable.
Then Run Interest calculation posting T Code:-f.52
Regards,
Alok

Hi, I just want to start an learn using Elements, I just install Elements 5, But all the films did not start and others adobe films are only in english. Is this the real customer service, have I learn english perfect to get some informations from ADOBE ?

Hi
I just want to start and begin to work in Lightroom.
I just installed the program.
Now I want to get al lot of Information to understand the program. on this side: http://www.adobe.com/de/products/photoshop-lightroom/features.html
But teh films did not start.
On another page all films( other films) are only in english.
https://helpx.adobe.com/de/lightroom.html
https://helpx.adobe.com/de/contact.html?step=LTRM_how-tos-troubleshooting_how-tos
Can this be really true, that I have to learn perfect english to get informations from ADOBE to get informations about using the program ?
I need a completly Trainee tomorrow to work soon in the program.
Is there someone to give me the missing informations ?

But teh films did not start.
Those films at http://www.adobe.com/de/products/photoshop-lightroom/features.html worked when I played them. Maybe it's your browser, try a different one.

My custom ringtones have vanished. How do I get them back? iOS8.1.2

I just "software updated" to iOS 8..1.2, and all the custom ringtones that I've been using for years have disappeared (this also affect alarm sounds). Some of them still exist in "music" (one of them anyway). The others just seem to be gone. Although when I look at the phone through iTunes, they're all there under "Tones" -- though they have an exclamation mark beside them.
It was all working just fine until I did the software update. Any suggestions?

click on the exclamation mark if you can and see what it says.
try syncing your phone and see if you get an error message about your tones.
I updated to 8.1.2 and all of my custom tones were on my phone.

After downloading firefox 4, the encryption icon of a padlock on secure sites(banks,etc.) has disappeared. How do I get it back?

'''bold text'''

The "Site Identity button", which provides a lot more pertinent information about a web site, was introduced in Firefox 3, and was used along with the "Security Lock icon"; that "Lock icon" was finally removed from Firefox 4 versions. <br />
https://support.mozilla.com/en-US/kb/Site+Identity+Button <br />
http://www.dria.org/wordpress/archives/2008/05/06/635/ <br />
This extension will add a "lock" in the S-I-B display.<br />
https://addons.mozilla.org/en-US/firefox/addon/padlock-icon/

Security deposit issue: customer service saying it is never possible to get it back

Similar Messages

Maybe you are looking for