Send an e-mail when a message is determinated

Dear Gurus,
i need to set a message in a sales order, and this message have to send an e-mail for some users.
can anybody explain to me how to generate it and where i have to put the email addres?
Thanks for your help.
Best regards.

Hi Juan,
Please go through the link given below, Hope you will get your answer.
Specially read Martina's Post in this thread.
Output generation using condition type for deliveries - emailing output
Hope this helps,
Regards,
MT

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We have succesfully configured "auto support team determination + mail to support team" for the inital dispatching when new messages are created.
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Hi Dominik,
There is no standard Action for this but you can easily create your own action.
Please check:
http://scn.sap.com/docs/DOC-35291
Also check:
Service Desk: Support team determination
http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7485
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http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7318
Note: 1521582 - Solution Manager: no mail is sent to processor of the message if sender and receiver are the same
Its very easy to create new Action. Above blogs will help you creating them easily. Let me know if any issue.
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Sending an automatic mail on changing message status

Hey,
I faced this problem previously where i wanted to send a mail to the key user as soon as the message status of any Service Desk message changes from new to In Progress. I received a SAP Tutor file from SAP Support which showed the whole process of configuring it. I implemented it and it was working fine. Now i have this situation that i want to send an email to the user everytime the message status is changed. So what i basically did was that i editted the condition to include all the statuses.
Now the problem i am facing is that the email is only sent when the message status is changed for the first time. Any subsequent changes later on dont result in mail being delivered. Actually that action of
sending mail is not being generated after the first time. Please help mein this regard.
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Hello Chetan,
First of all, are you using SolMan 3.2 or 3.1? I am asking that because the SAP Tutor file shows old version of Service Desk. If you have 3.2, are you working with SLFN transaction type or SLF1? With SLFN, you have to change action profile SLFN0001_ADVANCED. In order to send email on status change, create a new action as explained in the SAP Tutor, but using the correct action profile. Then create a condition for action for the correct status profile. It should work, it works for me..
I use the standard action "Email to message creator" to send email to message creator. I just configured "Max. 1 Unprocessed Action for Each Action Definition", Scheduled Automatically, Partner Dependent and put the message creator partner function in the Action Definition.
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Did you check the Actions tabstrip in your Service Desk Message? You have all the log of the actions there, if the action was scheduled and did not work, you should find an error.
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Sending an e-mail with Nokia Messaging from Yahoo!...

Hello,
I tried to send an e-mail and gives me this:
Subject: Delivery Status Notification (Failure)
From:Mail Delivery Subsystem <noreply@noreply>
To: "dilixxx.xxxai at yahoo.com" <dilixxx.xxxai at yahoo.com>
This is an automatically generated Delivery Status Notification
500:Read error: null
----- Original message -----
Date: Mon, 22 Feb 2010 14:57:27 +0000
From: "Dilimot Mihai" <dilixxx.xxhai at yahoo.com>
Subject: Test
To: Dilixxx.xxhai at orangemail.ro
Reply-To: dilixxx.xxhai at yahoo.com
MIME-Version: 1.0
X-Priority: 3
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
X-NIMS-Source: netac30.vie.hosting.nokia.com
X-NIMS-User: dilixxx.xxhai831
X-NIMS-UGUID: 0xa1fbe420e5dc2dbb1698335ab79f4914
Test
----- End of message -----
Any ideas?
Details: Nokia E75
Best regards,
Mihai Dilimot:
P.S.: The header was slightly modified to obfuscate my e-mail. Still simple to guess if you're not a bot.
Solved!
Go to Solution.

Hi,
Well, you have three choices:
The first one is provided in the Nokia Messaging FAQ (http://email.nokia.com/account/faq.action):
I get a 'This is an automatically generated Delivery Status Notification 500: Failure' error when sending an email. What does this mean?
In rare cases, Nokia Messaging cannot send emails because your email provider's SMTP server settings are incorrectly configured, or because your email provider will not allow Nokia Messaging to send email through their server. If you are receiving this error, log into your account at email.nokia.com, select Edit Settings on the account that is receiving error, select Change Server Settings and remove the information in Outgoing mail server and Outgoing server port and uncheck SSL Required for outgoing mailserver, and select Save. This will cause your emails to be sent through the Nokia Messaging server and should resolve the problem.
The second one is to change the SMTP server. (source:http://en.wikipedia.org/wiki/Yahoo!_Mail#Free_IMAP_and_SMTPs_access)
In addition it is also possible to send mail through mail clients as yahoo also operates an SMTP server (smtp.mail.yahoo.com). It is necessary to enable SSL through port 465.
The third one (the one it worked for me) is to wait. I didn't do any changes to my email client from my phone and it worked after some time, so I assumed it was server related. (Either Yahoo! or Nokia Messaging servers)
Currently, I'm a Yahoo! Mail Plus subscriber. (POP3/SMTP access through dedicated servers; 20 $ / Year). If you're a heavy sender, I would recommend this instead of Nokia Messaging servers.
I do hope this answers your problem.
Best regards,
Dilimot Mihai

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Thanks in advance.
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Send a mail to the message creator

Hi,
Can anyone help on SAP note 554951, i tried to do this but doesnt seem to work.
Can anyone please explain the step by step procedure to set this up?
Thanks a lot
Keshi

Hi
Check the following link and also sdn threads:-
http://help.sap.com/saphelp_crm40/helpdata/en/ec/700b3b5d6d924fe10000000a11402f/frameset.htm
SOLMAN - Support Desk - Sent an email to the creator...
Re: Sending an automatic mail on changing message status
Mail during the creation of Support Message
Please reward points.

Send an e-mail when a message is determinated

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