Send Message to SAP action

Hi All,
While tesing the "Send Message to SAP" Action I receive a pop-up with the following text:
"The system could not find your SAP customer notification system user"
Can somebody tell me where I need to configure this information? Is it the paramenter tab in SU01 for every user that need to be able to send the message or is their one place for all people with the Support Desk Admin role?
thanks,
Jason

The 4.0 version for assigning S-Users is different. It is no longer entered via SU01 under the SAPNETID role. The S-user assignment in the user master record became obsolete with SAP Solution Manager 4.0 for safety reasons.
I encountered this error on our system and resolved it by:
1.) T-code AISUSER
2.) Enter User (NWILLIAMS)
3.) Enter Contact Person (the user's corresponding OSS ID without the 'S' and without the leading zeros.
Let me know if this helped out.
Nathan

Similar Messages

Send Message to SAP from Solman

Hi,
In solution manager service desk when I choose Edit Message -> Action -> "Send message to SAP, I got error that "You do not have authorization to Send or Compare a notification". My user id has SAP_ALL and SAP_NEW profile auhtorization.
Please help me to solve the problem.
Regards,
Nisit

Hi Nisit,
S-User ID has to be entered as parameter in user master data(SU01)
Parameter ID = SAPNETUSID; Parameter Value = his/her S-User ID.
Please go thru the below link, hope it works
Sent to SAP Status in Service Desk
Regards,
Laxman

In solman 4.0 how to send message to SAP through service desk

Dear all,
I have configured service desk functionality, My requirement is from service desk how to send message to SAP.
Regards,
Pavan.

Hi,
Following the steps:
Basic configuration - RFC Connections to SAP
Check if the RFC Connectino SAPOSS is working properly
Check if load distribution group is set to EWA
The RFC Connections:
- SAP-OSS (Send Message to SAP)
- SAP-OSS-LIST-O01 (Update Message from SAP)
will be created automatically by the system with a user which has been assigned
previously.
IMG Path: SAP Web Application Server | SAP Web Application Server | SAP Solution Manager| Basic Settings | SAP Solution Manager System | Connection to SAP | Assign user for forwarding Service Desk Message
With transaction SM59 you can adjust the RFC connections.
- For further information on SAP R/3 Front-end connections, see SAP Notes: 33135, 766505, 24177
- To forward Service Desk notifications and Issues to SAP, you need to assign a user to the SAPNet R/3
Front-end connection to SAP.
Activities:
- 1. From the SAP Solution Manager (transaction SOLUTION_MANAGER), choose (Edit-> Global Settings.
- 2. Choose Display<->Change.
- 3. For SAP Service Marketplace, specify http://service.sap.com as the URL.
- 4. In the Connection to SAP tab, specify SAPOSS as the RFC destination. Note that the entry is casesensitive.
- 5. For User forwading messages, enter a valid user and a password. This user will require all the authorizations for SAPNet R/3 Front-end for your customer number.
- 6. Save your changes.
The system automatically generates the following RFC destinations and assigns the S-User and password you specified: SAP-OSS, SAP-OSS-LIST-O01
Good Lucky!

Service Desk: error while sending message to SAP

Hello Gurus,
I have configured Service Desk in Solution Manager. When i create a message in one of my Satellite Systems the message appears in Solman but when i try ro send the message to SAP i get the following error.
"You do not have authorization to Send or Compare a notification"
The user has SAP_ALL and NEW and the same has been maintained in AISUSER table. After i get the error i executed SU53 but there are no missing authorization.
Can someone please tell me what the problem could be?
Regards
Anil Verma B

Hi,
Apart from the SAPOSS, SAP-OSS, SAP-OSS-LIST-01 rfcs, pls ensure the basic authorizations for solman has been verified and given.
SAP_SUPPDESK_ADMIN
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
Please also verify if you had the BADI settings done correctly as per note
1140822 SAP customer number for installation number &1 unkn
Hope this helps.
Cheers
Sh

Send message to SAP inbox - change message CREATOR

Hi,
I'm sending a message to a user's SAP inbox using function module SO_OBJECT_SEND. By default, the message creator is set to sy-uname. I need to change this to a generic user e.g. 'SYSTEMUSER'. This is not the same as the SENDER/Author/Owner. I managed to change the sender by setting the parameter ORIGINATOR.
I referred to other forums but couldn't find any references to changing the creator. I tried passing the username via parameters SENDER and OWNER - in the Sap Inbox "document overview" the Author is set to SYSTEMUSER but the document creator in "document contents" still reflects my name.
Example code:
ALL FUNCTION 'SO_OBJECT_SEND'
    EXPORTING
      OBJECT_HD_CHANGE = w_object_hd_change
      OBJECT_TYPE      = 'HTM'
      SENDER           = 'SYSTEMUSER'
      OWNER            = 'SYSTEMUSER'
      ORIGINATOR       = 'SYSTEMUSER'
      ORIGINATOR_TYPE = 'B'
    TABLES
      OBJCONT          = text_nom
      RECEIVERS        = receiver_list.
Is it at all possible to change the message creator without modifying the SAP standard code? Examples will be much appreciated.
Kind regards
Liza-Marie

Thanks!!
I'm creating a background job (from within the dialog program) that calls function module SO_OBJECT_SEND with the specified user. This works perfectly!
Regards
Liza-Marie

How to Send message to SAP Support center

Hi Experts,
I have S-user ID and Password. How can i post message via Bussiness One Customer portal to SAP support Center.
Please Guide me.
Thanks and Regards,
Manikandan

Hi Mani,
use
www.service.sap.com\smb
1.Choose SAP LOGIN Channel Partner Portal
2.It asks User Id & PWD
3.Choose SAP Business Management solutions->SAP Business One
4.Click Support(Left Side)
5.Click My Customer Message
6.Click SAP Message Wizard
7.Choose Customer Number in the List
8.Click Continue Button
check the following link
https://websmp102.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000610167&_SCENARIO=01100035870000000183&_ADDINC=&
*Close the thread if issue solved.
Regards
Jmbulingam.P

Send message from SAP(when any change happed) to XI

Hi all,
I have used soap and rfc adapter to create a sales order in SAP system. I would like to know the status if any modification (create of new sales order) happened in SAP system using SAP-XI. SAP(trigger)->xi. I would like to know the status using http adapter.
Please help me with step by step details. Your help is rewardable

Hi,
There are many ways you can achieve this..
1. There is a user exit which is called before saving the Sales order. ABAP code can be written to check if that is the sales order created thru XI with the helpof created user ID. Then a RFC call or a IDOC can be triggered to XI.
2. You can schedule a program in R/3 which would check the table CDHDR with the object class for Sales Order and check if any slaes order is being modified. If so check if the sales order is created by the XI using the user ID. If so then trigger a RFC or IDOC from R/3 to XI.
Regards,
Prakash

After Clicking Rejection(Enter and send message from portal )

Hi
I am able to allow user to enter rejection reasons using task TS20000139 (Enter and Send Message) when the user clicks the Reject button in SAP Gui. However when the user clicks Reject from the portal, the Enter and Send Message does not appear immediately. Instead it appears as a new task in the portal. Is there a way for the Enter and Send Message to appear immediately in the portal when the user clicks on the Reject button or any other task is there for Enter and Send Message supporting SAP portal...
please let me know the solutions...
Thanks
ram

Ram,
the Advanced with Dialog works fine only in certain scenarios, as Jocelyn mentioned in the following thread. pl go thru' this.
Extended Notification-Submethods and advance with dialog not supported...
COming to your requirement, if you want to provide a box for the user to enter Rejection reason on the portal side, you can use the User decision Actiion Handlers as given in the below link. It is very simple and fast implementaion.
I have done this recently, so if you need more details, let me know.
But go thru' the following help.sap link on ACtion Handlers.
http://help.sap.com/saphelp_nw2004s/helpdata/en/7a/df014b037141ca9afc6433ed42b519/frameset.htm
Hope this helps.
Regards,
venu

Error while sending message.

Hi,Could anyone explain the below error message and tell me how can we solve this?
Error while sending message: com.sap.aii.af.ra.ms.api.ConfigException: ConfigException in XI protocol handler. Failed to determine a receiver agreement for the given message. Root cause: com.sap.aii.af.service.cpa.impl.exception.CPALookupException: Couldn't retrieve outbound binding for the given P/S/A values: FP=;TP=;FS=NDE_CLNT200;TS=;AN=Z_FI_OUTBOUND_SAP_TO_SIP;ANS=urn:sap-com:document:sap:rfc:functions;
Regards,
sai.

Hello,
I have the same problem here. I already did many times redefine the wohle szenario and also tried out many different adapters. But any time I get the same error message. I checked the agreements and determinations very carefully. The Test in IDR said this:
Senderagreement
<not found>
<Trace level="1" type="B">SENDER AGREEMENT SIMULATION</Trace> <Trace level="1" type="T">Simulating Adapter Engine...</Trace> <Trace level="1" type="T">Simply trying to loolup for the most specific Sender Agreement object</Trace> <Trace level="1" type="T">no objects found</Trace> <Trace level="1" type="T">Note that real results may differ</Trace>
Receiverdetermination
| BusSys_A | MI_HTTPtoJDBC_HTTP
<Trace level="1" type="B">CL_RD_PLSRV-ENTER_PLSRV</Trace>... (4 Zeilen)
Interface-determination
| BusSys_A | MI_HTTPtoJDBC_HTTP | | BusSys_B
<Trace level="1" type="B">CL_ID_PLSRV-ENTER_PLSRV</Trace>... (4 Zeilen)
Interface-Mapping
<not found>
Runtimeerror
com.sap.aii.utilxi.misc.api.BaseRuntimeException thrown during application mapping com/sap/xi/tf/_MM_HTTPtoJDBC_Input_: RuntimeException in Message-Mapping transformatio~
<Trace level="1" type="B">CL_MAPPING_XMS_PLSRV3-ENTER_PLSRV</Trace>... (152 Zeilen)
I hope you can help me getting it working. thank you

Send IDOC Messages to SAP

I have a text file which contains lots of records. I have created a schema for that text file.Then I mapped this schema with IDOC (Acc_Document03)schema.Now I want to send this IDOC message to SAP.There is not shown any errors by BizTalk admin console.But
the message is not reached to SAP.But when I send this IDOC message to a location through File adapter instead of SAP adapter then it has reached there .Why this is happening ?
Please also tell me how to send multiple IDOC message to SAP ?

Hi Glenn.
I got the following error:
The adapter failed to transmit message going to send port "Interplx.SAP_SendPort" with URL "sap://CLIENT=130;LANG=EN;@A/10.151.97.51/00?RfcSdkTrace=False&AbapDebug=False&ListenerGwHost=10.151.97.51&ListenerGwServ=SAPGW00&ListenerProgramId=BTSIDOC_DEV-".
It will be retransmitted after the retry interval specified for this Send Port. Details:"System.Xml.XmlException: Start element 'ITEMNO_ACC' from namespace 'http://Microsoft.LobServices.Sap/2007/03/Types/Idoc/3/ACC_DOCUMENT03//701' expected. Found element
'ITEMNO_ACC' from namespace ''.
Server stack trace:
at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannel.EndRequest(IAsyncResult result)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.Channels.IRequestChannel.EndRequest(IAsyncResult result)
at Microsoft.BizTalk.Adapter.Wcf.Runtime.WcfClient`2.RequestCallback(IAsyncResult result)".
Prakash

Message SR 053 when i send idoc from SAp R/3 4.6C to PI 7

Hi,
I try to send idoc from SAP r/3 4.6C to PI 7. I had made ALE configuration in my sender system ( SAP 4.6C) but idocs are not sent to PI. In SM58 i have message "Name or password is incorrect (repeat logon)". Yet i'm sure that user and password are correct because if i test RFC destination using SM59 , test is OK.
Is somebody can help me ?

Hi,
In R/3 :
my RFC destination is type 3 and point to XI. The port in the partner profile point to this RFC destination. ( all seems good !).
In Xi : i created a port and i load manually idoc in idx2 to be sure that RFC destination was OK. Nothing in IDX5.
When i send idoc MATMAS using BD10 from R3 to Xi i have something very strange: first the message B1 038 "1 master IDocs set up for message type MATMAS" and just after
the XI logon screen appears !! Then message "1 communication IDoc(s) generated for message type MATMAS" and this idoc stay in SM58 with message "Name or password is incorrect (repeat logon)".
Somebody can give me requires caracteristics for XI user used in R/3 RFC destination ?

Send IDOC from SAP system to IX but can't see any message in SXI_MONITOR

Hi all,
I have built up an XI system and configured an IDOC to IDOC scenario between two SAP Systems. After completed all configuration necessary:
1. Configuration on Source Side (SAP System that send IDOC) and on Target Side (SAP System that receive IDOC) is OK.
2. SLD is OK: Technical System and Business System are correct for these two SAP System.
3. Integration Repository: all designed Object is OK.
4. Integration Directory: all configuration is OK. "Test Configuration" Function is OK.
5. Runtime WorkBench: is OK. "Test Message" Function of "Integration Server" is OK.
In general, it is all OK.
But when i send an IDOC from SAP System Sour Side (Outbound IDOC from Source Side is OK), on the XI server i can't see any message in Tcode SXI_MONITOR. In this case, my XI server didn't receive any IDOC Message from this Source Side, and so that my XI server can't process and exchange any IDOC sent from Source Side.
Anyone can please help me to explain this problem: why my XI server can't receive any IDOC message from SAP System Source Side when all configuration is OK? Do anyone see the same case as this case?
Thanks a lot for all in advance,
Best regards,
Vinh vo

Hi,
Possible checks
At R/3 side
1) Check in SMQ1 and SM58
At XI Side
1) Check in SMQ2 and IDX5
Check this
http://help.sap.com/saphelp_nw04/helpdata/en/6a/e6194119d8f323e10000000a155106/frameset.htm
Regards
Seshagiri

Send DOC Messages to SAP

I have a text file which contains lots of records. I have created a schema for that text file.Then I mapped this schema with IDOC (Acc_Document03)schema.Now I want to send this IDOC message to SAP.There is not shown any errors by BizTalk admin console.But
the message is not reached to SAP.But when I send this IDOC message to a location through File adapter instead of SAP adapter then it has reached there .Why this is happening ?
Please also tell me how to send multiple IDOC message to SAP ?

Let's continue this in one thread:
http://social.msdn.microsoft.com/Forums/en-US/cde76044-c8cb-4d17-b675-2542824d17a6/send-idoc-messages-to-sap?forum=biztalkgeneral
Same author, same question..
Glenn Colpaert - MCTS BizTalk Server - Blog : http://blog.codit.eu

Support message - How to send attachments to SAP

When I create a message and send it to SAP, how can I send the attachment to SAP as well.
I upload a doc in the Document tab, but when i check the website, the document wasn't sent sucessfully.

If you do not get any error message I would raise a call.
According to [Note 569392 - SAP Support Desk: Sending attachments to SAP|https://service.sap.com/sap/support/notes/569392] files with .doc extension are permitted.
Depending on your SP level you may implement [Note 1080131 - Check on attachments and file types|https://service.sap.com/sap/support/notes/1080131]. This way you can check if the files you attached are permitted by SAP.
Regards

Send Support message to SAP from solman

Hi
Where can we find the document to connect solution manager to sap market place ,so that we can send the support messages to Sap from Solution manager directly with out logging into Service market place.
Thanks
Nanda

Hi Kishore,
Hope below URL Helps.
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
Cheers
Deeepanshu

Send Message to SAP action

Similar Messages

Maybe you are looking for