Sending MBP Retina back for replacement

Hi, first time posting
I bought a Macbook Pro Retina 13" a few weeks ago. The display stopped working, I took it top an Apple Store, and they are sending a replacement by courier within 2 days (and taking the old one back). I thought i should wipe the hard drive before sending it back for privacy. I've got everything backed up to TimeMachine. I can access the computer by using and external monitor. All of the instruction regarding wiping a Mac's hard drive involes using the install disc, but the Retina models don't have a DVD drive. How do i wipe the hard drive of my personal data, but keep the OSX on it for when I send it back to apple? Any thoughts? Thanks

Selling your Mac / Resetting the computer to the factory condition
http://support.apple.com/kb/HT5189
http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/

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Preparing to send iMac back for replacement.

I am planning on sending my iMac back for my replacement tomorrow and I have everything I need backed up safely. I want to erase the hard drive before I send it back and have read the instructions on how to do so. I have the OS X install cd's and I plan on installing the operating system after I erase it. Question is - do these discs include iLife? iLife obviously came pre-installed on my machine - so I would imagine that one of these discs will include it - but I could be wrong.
Anyone have an answer?
Message was edited by: Michael Clancy

See if it's either on your install disc, or the additional software one. You can check before you erase the disk by using [Pacifist|http://www.versiontracker.com/dyn/moreinfo/macosx/12743] to check the install package. I believe it did come with your Mac, I know it's on mine, but I'm not sure if it was also in the package or was just preinstalled with no way to reinstall it.

Restored my Iphone 4 before sending it back for replacement, is that ok???

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Hi,
I am coming from the MacBook faction, but there were similar posts in there, regarding at least your picture#2, the vertical colored lines.
The consensus was (and I cannot write from own experience here, just relaying the message) that this has something to do with system parameters. To rewrite these parameters, one has to set a different screen resolution than the current one and save the settings and then go back to the old resolution again and save the settings as well. We were told, this would prevent the colored vertical line issue, at least for the MacBook.
Worth a try, it is easy enough to do.
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'Authorization for replace' sy002

SAP System gives me this error in debbuging mode. I suppose it is something related to authorization when modifying the content of variables (which is what I was doing).
What would be the problem ?
Thanks in advance.

> The message is 'No authorization for replace' - message type sy002.
I am not logged on and still dont know which program you are debugging... The system might be throwing an error message which does not relate to the real cause. Unlikely... Most likely an authorizations issue. If I may be honest with you (no offense!) if you do not know which object controls debugging and what it does to a SAP system..., then I would personally not give you debug authority in a system (I also do not have any debug authority - it was removed from my roles at my request). Only in some lab systems... (an one or two temporary exceptions).
> The change mode is not activated however I am supposed to be able to debug a program in Test System even changing the value of a specific variable defined in the program. In fact, I am allowed to debug the program but I can not change the value of a variable in debugging mode. (Perhaps it is because of the change mode status). That's why the system is showing me the error.
So you cannot activate the change mode? Are you setting a break-point, a watch-point or are you running a it from the start in the debugger? Are you executing it in the debugger from the tcode, or from Se38 etc? It the "productive" test client, the system might also react differently (which release are you on and which SCC4 settings does that client have?).
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Don't do that. I would reject the development and ask the developer to join you for the debugging session to see why those variables are incorrect. Your debugging mthod (or mode) may be incorrect (likely), or, the developer will have to go back to the drawing board in a development system or sandbox (sort of equaly likely, depending on the developer).
> The change mode can not be activated instead I want to grant access in order to be able to change the value of some varibles defined to see the results given.
See above. Besides that, the developer should ideally have handled those exceptions so that you do not get an incorrect variable; you only get an incorrect output in display mode (and send their code back for a rework, or invite them over...).
Hope that helps, sorry for the many questions...
Julius

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What is the cost for replacing a new complete keyboard set for a 15-inch MBP Retina?

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Arm + Leg.
Seriously.
The multiple insults you have inflicted on the poor computer will NOT be covered and the warranty will be void. The keyboards on the unibody computers, especially those warped by heat, are not repairable. To replace, the working guts of the computer have to be transferred to a new topcase that has the new keyboard and trackpad, bonded in place. For regular MBPs, the parts+labor charge ran in the $700-900 range. Retinas will be more expensive.

Did anyone ever send Ipod back for a glass replacement

Did anyone ever send an IPod back to Apple for a broken glass?

Yes, but it isd not covered by the warraty. Apple will charge you the following for a refurbished one:
Apple - Support - iPod - Repair pricing

A vote for the MBP Retina

For quite a few months I monitored these forums to see how the new retina MBP would go over. I do know that forums are usually the places were people with problems appear. Rarely do you get people showing up and saying everything is just great. So you need to take these forums with a grain of salt and use them to guide your decision making.
So I followed the heat thread, the burn-in thread and a number of others.
I'm a programmer by trade. I use VMWare Fusion every day and I often need tons of RAM. Flash disk is also almost required these days as I need to switch between things quite quickly. So when the retina MBP was introduced my drool production went up about a thousand fold!   I've been working on the following models:
A 2008 MBP pro 17" with a core2duo, 4gb RAM and a 256gb drive
Sold that and got:
A 2010 MBP pro, high-res 15" display core i7 with 8gb of RAM.
In some ways the 2010 MBP was a dream machine. The 8gb of RAM made it possible for me to open 2-3 VMs under Fusion and the high-res display made up for the loss of the 2 inches of display real estate when stepping down from the 17".
The battery life on the 2010 sucked. I NEVER got more than a couple of hours out of it.   I also noticed that even after a nice fresh clean Lion install with few programs and processes the processors worked hard. This machine got hot and burned through battery power like a million candle spot light. Still it was a great machine and I did millions of lines of code on that machine.
But since the introduction of the retina MBP with its 16gb of RAM and the big flash disk I've been making a mess of my desk whenever I visit Apple's web page. I was trying to temper that with a belief that as a first gen re-work it is bound to have some issues. So I'd go over to BestBuy and play with the machines there. I often got strange looks from the Apple Best Buy guy and I think he sort of came not to like me because unlike most of his customers I was in the system prefs changing settings playing with terminal windows and I don't think he appreciated what I was doing. I didn't care. I wanted to get a feel for the machine.
So last month I made a pitch to my boss to let me do an upgrade. He finally relented and about 2 weeks ago I placed my order. My MBP retina arrived on Monday. So right off the bat I need to qualify my statements here with the fact that I've only had mine about 3 days. Certainly not long enough to find all of the problems. But here is my impression since getting this machine.
I opted for the 15" retina, 2.6gHz, 16gb RAM, 768 Flash Drive.
When I received the unit on Monday I loaded it up with my editors, compilers, programs from the AppStore, music, etc.   Of my 768 I'm down to about 210gb free which is plenty. I was expecting to use more.
The first thing I must confess about this new machine is how quiet the processors are. I installed iStat Menus which I like so I can monitor how my MBP is doing. With my 2010 just running a single VMWare Fusion VM had the processor at about 30% and the fan running say 3500 RPM. It was hot and noisy. This new machine, as I type this post has two VMs open. A Windows 7 32 bit, and a Windows 7 64 bit. I'm also listening to iTunes, I have mail, google chrome, calendar, contacts and a number of other apps open. As I sit here the CPU activity almost non existent. The rMBP isn't even struggling in the least with this load. In direct comparison my 2010 MBP would have 30-40% CPU load and the fans would be screaming away, not at full bore but really loud. But here I sit with this new machine and it is quiet, only very slightly warm and I'm doing what I "normally" do.
For this alone the upgrade was CLEARLY worth it to me. The computing horsepower in this machine is insane.
My unit came with (heaven forbid) the LG display that everyone in the "burn-in" thread says is HORRIBLE and some of these guys have gone through 5 or 6 replacements to solve their burn in problems. I don't doubt they've had these issues. I don't doubt they exist. I have none of them. This display is freaking amazing!
Now I've heard it said that the IR (image retention, ghosting, burn-in) can take weeks to appear. So I'm not out of the woods yet. But at this point in time the display is simply awesome and with the background I choose I see ZERO ghosting. I'll say it again. This display is freaking awesome!
Now I'm not a graphic artist and I cannot and will not try to tell you if my color point is correct for the white or not. What I can tell you is that this display looks good to me. I can read even the smallest text easily. The clarity is simply amazing. I'm 55 and have certainly reached that age where my eyes work overtime. I wear progressive glasses and I'm not having any trouble at all with the display.
The only thing I could point a finger at is that this new retina display is bounded by a black area that for my eyes is the same color as my background. I've found myself trying to slide windows into that area and being shocked that they are disappearing (because the display physically ends there). This is just something to get used to or I could set my background to be a little lighter. Anyway this is a pretty damned small negative if I must say so.
Ok on heat. As I mentioned above this machine just idles along 99% of the time so there is little heat being produced. I'm not doing nothing either. In my Windows 7 VMs I'm running compilers and when the are cranking on code the Windows CPU is showing 100% while the rMBP registers this as like 5%. Not sure I understand how that is working yet but I see no speed loss in my VM and yet my rMBP is just coasting even though Windows is registering 100% CPU.
The airflow on this new computer is to take air in from the sides and dispense the hot air out a vent in front of the display. I personally think this is a design flaw. I think this may be causing some of the burn in/ghosting issues because the computer is venting hot air right at the display. I personally would have vented it out the back beneath the screen but perhaps the latch as it is designed for the rMBP may make that impossible.
But as an engineer I have an idea for a way to fix the heat on the LCD panel issue. It would not take much to make a small plastic piece that sat in that hinge area and took the outgoing air and sent it to the sides way from the panel. I'm not gonna design this but if the heat really is the issue this simple $2 piece would probably save the panel.
So my take is this:
For me personally and acceptance of anything is a very personal choice, the retina MBP is exactly what Apple bills it to be. The best, more amazing laptop I've ever owned. It is cool (temp wise), fast (amazingly fast), small, thin, light, has an amazing screen visually and I predict this computer will satisfy my needs for quite a few years to come.
I will not berate or downplay the issues some have had. I honestly believe there have been bad retina MBPs. Bad screens. Heat issues. Failures. They happen and those people have suffered and I hope Apple will make it right for them. But I'm one to say that my unit more than satisfies my goals and intents. Like any piece of machinery it has its small issues. I'm sure my screen will have some IR. I'm sure my unit will get hot but so far it doesn't work even 1/4 as hard as my older 2010 MBP.
So my point to everyone is make your own choice. Do not let the threads you see in these forums convince you that your retina MBP will be problem ridden. Just because other people see and are bothered by a problem you might not be and the problem may not exist on your retina MBP.
For me, this machine is simply amazing. I can only hope my panel does not suddenly start to show massive ghosting. I do plan to keep a close eye on that and on the heat. But right now I'm not expecting issues.
Good luck in your purchase and also to those that have purchased and are not satisfied.

I need to add just one more thing and that is on battery life. Last night I sat with the rMBP on my lap installing software, surfing the web, answering emails for close to 4 and 1/2 hours. At the point I took it back to the charger it still was showing a computed battery time remaining of 3.5 hours.
Today I had two VMs open and took the machine of the charger and sat outside with my dogs for about 30 minutes. During this time I was working in both VMs, editing and compiling code. My battery life estimate showed a good solid 4 hours.
This is roughly 6 times greater than what I had with my 2010 MBP and it too had a SSD. I am not sure why but this retina MBP just seems to not work as hard doing anything that caused my 2010 MBP to struggle.
While the battery life is certainly better than I expected it is clear that load can change that very rapidly. So I think I still need to visit clients with an external battery or charger in hand. But I don't think I will be quite so scared that my laptop will simply run out of power before I can even get it plugged in.

Western Digital USB3 external hard drive (attached to new MBP Retina) seems to randomly "eject" itself when I'm trying to back it up via time machine. When this happens, I can't even shut my machine down properly. Ideas?

The backup process will run for sometimes 30 minutes or more. But, it's as if, at some point, the drive just can't be found. I get the message "this drive was ejected improperly". When this happens: my machine won't shut down, disk utility won't run. I have to press and hold the power button to force a shut down. Any ideas what's going on here? A MBP Retina issue? A USB3 issue? A western digital issue (although this drive has been functioning fine on old MBP)?
Thanks!

When you say that you've applied the latest 'patch,' I'm assuming that you mean the latest (July 18) software update for mid-2012 models? It was supposed to address some of the problems with the USB 3.0 ports. I don't think that, in most cases, it's a problem with the drives themselves (USB 2 or 3), rather it seems to be a port problem.
If it wasn't fixed for you using the July 18 Software Update the only thing I can recommend at this point is to see if Mountain Lion - soon to be released - will be able to fix the problems. If not, I would take your unit back to the Apple Store and let them know that you are continuing to have problems with the USB 3.0 ports. They may offer to switch out your logic board, etc.
Good luck,
Clinton

If I am sending my iPhone in for a warranty exchange, due to software issues. Will they send my phone back if it has scratches?

I thought that I heard, if you send in your iphone for a warranty exchange they would send it back for it having some little bumps and bruises. Let me know your experiences.
Also, when they do send you a "new" phone, is it actually a new phone? Or one of the refubed ones?

Only Apple can say for certain. As no one here works for Apple we would only be speculating.
Also, Apple does not repair iDevices (with the exception of replacing batteries or screens on the 5/5S), it will be replaced if they determine the issue is a warranty issue.

HT4314 I have two games Tribez and Tribez and Castles on my iPad. I have to send my iPad Air back for repair to crack glass. Is there any way to save the games., for when I have to restore back up

I have two games tribez and tribez and Castle. As my new iPad air has a cracked screen I have to send it back for repair. I have to do a reset and restore backup when I get it back. Is there any way to back up above games. On tribez I have reached level 99 and will be annoying to starts again.

Do you have a computer with iTunes on it that you have associated the iPad with?
If the answer is yes, simply set iTunes up to back up the device locally, fully sync the apps, photos, movies, etc. A copy of everything, including the config of the device and all your settings (scores) will be made on the computer's drive. This even includes a backup copy of all the apps. When you get the replacement device (probably a refurbished blank unit), a Restore from that backup will totally reconstruct what you have today.
If the answer is no, you will have quite a bit more work to do in order to get back to the original state that the iGadget is currently in (minus the crack).

Mount failed for usb3.0 pen drive on MBP Retina

I have 32GB pen drive, trying to connect it to MBP Retina.
OS version is the newest one.
Pendrive works great with Windows 7 and WD HD Live.
Tried to format pendrive with all available file systems (from Fat32, exFat, MacOS Extended) - and format works OK.
DiskUtility see the pendrive without any issues, but can not mount.
Following error appears:
- the disk could not be mounted. Try running First Aid on the disk and the retry mounting.
Verify Disk and Repair Disk completes without issues, but pendrive is still can not be mount.

I was having this problem with the exact same USB drive (Lexar USB 3.0 32GB) and an early 2011 Macbook pro. I tried EVERYTHING to make it work: most of the things you did including resetting the PRAM and the SMC and tried every kind of formatting (Mac Journaled, exFat, Fat32....), I tried every port on my laptop, I cleaned the contacts.... nothing worked. It was working on a friend's newer Macbook, and on my roommate's brand new windows desktop. However, on my computer It wasn't showing up in Finder or in Disk Utility no matter what I did.
I then read this comment on another forum: "Likely the problem is the USB 3.0 plug going into a USB 2.0 socket. Move it back and forth a bit and it should connect. For me this works every time."
And it works. I just have to move the USB drive slightly away from my screen and presto. I am not sure how great this is for the USB port itself but I have decided to sacrifice one USB port to using my thumb drive because I need it every day.
I too spent hours trying to resolve this and this was the solution, and it's been working for months.

You can send the original back cover black for iPhone 4S for me, how much will it cost?

You can send the original back cover black for iPhone 4S for me, how much will it cost?

Apple does not sell replacement parts. Google may
provide some assistance but there is no guarantee
that third party components will work. Apple or Apple
Authorized Service Provider should be able to repair for a
fee, but will not sell you the parts.

Sending MBP Retina back for replacement

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