Serious overall loss of performance since cc 2014
Hi guys
While the last version of CC was working flawlessly on my mac, since the 2014 update its not the case anymore.
I really lost in performance with the "last" version and CC 2014 is at best really laggy and unstable when i use it.
I've ran multiple cleaner software, uninstalled and reinstalled, checked a lot of forums yet no answer for this unwanted lost of performance ...
Any kind of hint would be great. Thanks.
Hello Crispe,
Could you please share with us the test file @ "[email protected]" so that we can reproduce the problem at our end? Please be assured that your test file would solely be used for reproducing the issue and won't be shared elsewhere.
Please include the link (CC 2014 - another noticeable degradation in performance) in the mail you send.
Regards,
Dhirendra
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PS CC (since JAN 2014 update) Layer-mask editing causes hangs/crashes
ONLY since JAN 2014 update, PS CC has been hanging/crashing when I paint/edit a layer mask. All may be well at first (or not), but suddenly the display of the mask (or mask overlay on the layer itself, as shown when hitting backslash key) is not shown in full but renders in s-l-o-w-l-y in rectilinear pieces <snapshot below was taken before video card upgraded but is still typical of what I mean>. When I view Windows' Task Manager for PS, I see my CPUs are each working at their upper limits (up to 80+-90+%), varying only by a few points, over a VERY long time... which could be MANY minutes. OR the System has decided PS is Not Responding.
In any case, whenever this happens, it means in all practicality PS CC is not working, so I either kill it or it's crashed.
Now, here's the thing: that VERY file, can immediately be opened in PS CS6 (which I have fortunately kept installed on my computer), and the mask will be as I thought it should be, and I can edit it as I always could, just fine! So it's obviously a PS CC thing, and I do NOT recall this happening prior to the JAN update. It is still a problem after the two subsequent updates.
I have not been able to determine the specific instances when this happens, as it seems to happen whenever I am editing a mask, no matter what size/softness/color brush, what magnification, what view mode, many or few layers, big or small file, etc.
I did upgrade my NVIDIA card (from GeForce GTX 260 [with current driver] to GTX660), just in case it was a factor (maybe kept it from crashing as fast? hard to tell... but it's still an unworkable problem). You can see from my Sys Info shown here from the PS CC Help menu that it should be more than sufficient for any PS CC task, and it's running the latest driver:
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2664 MHz
Built-in memory: 16379 MB
Free memory: 12453 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="GeForce GTX 660/PCIe/SSE2"
gpu[0].RendererID=4544
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
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gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20131219000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
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gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]
I work on digital-photography files, and use a layer mask in almost every file, so this relatively-recent bug is a big PITA, having to switch back and forth between CS6 and CC!
Until there's a fix... is there a way to roll-back my PS CC version to BEFORE the JAN 15, 2014 update?I am not qualified to comment on technical issues; I'm just a user whose son in IT is my 'technical support department.' (But he's not much of a PS user.)
I'm pretty sure, however, that all my Prefs were set to the same things BEFORE the Jan 16, 2014 PS CC update as after (unless the update itself changed something I was unaware of... the settings APPEARED to be the same but I can't easily locate my notes of what my Prefs were from long ago).
And they were the same as the PS CS6 I have had installed on this same system for a very long time, with older video card with older driver, with newer driver; newer video card with newest driver, etc. Yet after that CC update, CC has not (until this workaround) worked re 'the masking bug' for me, yet CS6 has always worked just the same.
So I conclude that the only variable (other than the video card upgrade I did in an attempt to solve this and of course those Windows auto-updates) in this scenario IS something to do with PS *CC*, and after Jan 16, 2014.
As for restarting the machine vs. restarting PS, well, PS is the major player of my system, so when I shut that (and LR) down, I might as well 'clean things up' by Restarting. BTW, I am in the habit of closing and reopening PS (CC or CS6) whenever I finish with a file and load another, in order to get back some of that memory which PS never seems to want to let go. (This is not new to the latest versions, I think. My son says it's a 'memory hog'? ;-) ) I track its memory use in Windows' Task Manager and find that seems to let it 'refresh' itself. (See, I told you I'm not a technical person. ;-) ) But I do not think this has anything to do with the bug. Just a quirk of PS. Like when a tool goes all wonky (for example, its little icon becomes just a 'plus' sign even though the tool is still performing correctly, it's telling me, I think, that it would like to be restarted. And that makes it feel all better... I mean, tool icon reappears.)
Anyway... it's up to Adobe to figure out IF and what may be wrong with PS CC -- it still doesn't work for me as I had it configured at first, and I think it should, right? -- and to fix that... PLEASE. SOON. -
Serious quality loss with MTS files and iMovie '11
Hello,
I have some issues with my brand new Panasonic HDC SD700 (a full HD camera)
I experience serious quality loss when I use iMovie to create a movie.
I did some tests, but still puzzled int this world of codecs and formats.
Maybe some of you can help.
I have made a short shot of 450 sec with highest mode (1080p 24fps)
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No wonder that the output file (select 1080p H.264 codecs) results also in unacceptable quality.
I'm running latest imOvie version with all updates etc.
I have no idea were to look to solve this issue. It is quite annoying since I have invested in a top Cam recorder. Not sure is Final cut express will sure the issue either.....I have made a short shot of 450 sec with highest mode (1080p 24fps)
Have you tried shooting at the PAL standard of 25fps? I checked the specs for your Panasonic but didn't see any mention of a 24fps mode, but most reviews seem to miss mentioning the shooting modes. If you did indeed shoot at 24fps, did you choose this frame rate when importing to iMovie '11?
I export as 1080p (same as original. My output is a bit blurry and colors are a bit pale.
Did you use the 1080p preset under Share to Media Browser, or Export using QuickTime? If the latter, be sure to select an appropriate data rate - if set too low this may result in poor quality output.
And yes you are right I'm using IMovie '11, quite confusing that '11 means version 9.0
Yes - very confusing! In the forums, iMovie versions are generally referred to by their year number, not version number. It's a pity that we have version 9.0 (iMovie '11) and iMovie '09.
Glad you liked the video - it looked very clear on YouTube at 1080p Full Screen, at least to my ageing eyes!
John -
My new company installed Adobe Creative Cloud (There was some annoying Proxy issues at first, because of the seriously tight I.T policies) but we are having some serious resolution issues with After Effects CC 2014 (also have this resolution problem with Adobe Premiere, Media Encoder, Muse) on Windows 8.1 Pro on a Dell Precision M3800 laptop with icons and interface looking too small and hard to see, is there a fix, an update or a work around, can anyone help?
Any help will be appreciated!
k.regards
RamonHi Todd is there a time-frame for this fix, there is a lot of pressure on me, because I convinced my company to get the Creative Cloud and quite a lot of the CC software is not compatible with the latest Windows 8.1 OS.
Is there at least a work around, until this big fix comes along?
k.regards
Ramon -
iTunes latest update has now stopped my ability to sync a specified playlist from my iTunes library to my ipod nano.
All suggestions on line since Novemeber 2014 have not seemed similar to my nano - it is 16gb and very old, not sure what generation.
The screen on this one is long an rectangle and not a touch screen. A round disk that you run your thumb around has e menu, forward, backward and play/stop button, hope this helps you know which one I am referring to.
Also any iTunes help for my device so far has not addressed and update and how to now use my device.Okay - let's cut to the chase...
If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
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An alternative method to display the Menu Bar is click on the box in the top left of your iTunes window... -
How can I connect with an Adobe representative to assist me with this Creative Cloud and the software that I paid for since July 2014 and can't use it on my computer?
You will likely need to wait until the weekend passes but your options are chat or phone...
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday)
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Caller display not worked since June 2014
On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
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My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
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I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
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I have been paying for an Annual CC Membership since June 2014 and not received and activation code. Adobe Customer Service have not been able to help me, yet they continue to take my money. What do I do???
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From: [email protected]
Hi Jennifer,
Thank you for contacting Adobe Customer Service
Jennifer, we are sorry to hear that you were unable to use Creative Cloud apps purchased under the order number 25937842424. We see that the above request has been forwarded to relevant team. The relevant team are still working on your request. Once response received, we will update you accordingly. We apologize for any inconvenience that might have caused to you in this regard.
Regards,
Adobe Customer Support.
PLEASE CAN SOMEONE CLARIFY WHAT IS GOING ON HERE????? -
The refund was as a result of a electronic over-payment made by my bank. Clearly, nothing was due and owing since Septebmer 2014 when I switched back to Charter.
I have made 3 calls to the finance department to obtain either an elecronic credit to my bank or a check to be put in the mail. It was only today that I was told that Verizon's system has crashed and none of the refunds are going through for hundreds (thousands probably!) of people since November 2014!. Each time there is a failuire, I can only presume aht my name has been dropped for a refund. The rep put in a 3rd request for a refund of $65.15 today and asked that a check be cut. This is ridiculous and yet another reason why I left Verizon and went to Charter Communications. I've never seen any refund take this long. It's crazy!
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Bhushan | Blog |
LinkedIn | Twitter -
Is it possible to install the original CC (2013) since CC 2014 has now been released on a new account. Our mac at work are on OS 10.7.4 and can not be upgraded because of the other systems we use, we are looking at Premier CC to replace FCP, but premier CC14 needs 10.8.
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Open the Creative Cloud app, and go to the Apps panel.
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Choose a version from the Install menu.
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Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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The Basic Troubleshooting Steps are:
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Restarting your device
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I'm a Veetle watcher, wondering if their ancient 1.0 mac plugin is no good w/Mavs?
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Here's what I've tried so far:
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- uninstalled several third-party plugins
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Hardware Information:
iMac (24-inch, Early 2008)
iMac - model: iMac8,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 8800 GS - VRAM: 512 MB
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OS X 10.9.2 (13C64) - Uptime: 0 days 8:11:55
Disk Information:
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) / [Startup]: 499.25 GB (311 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
TigerJet Network, Inc. USB Internet Phone by TigerJet 7.2 MB
disk1s0 (disk1s0) <not mounted>: 6.2 MB
disk1s0s1 (disk1s0s1) <not mounted>: 32 KB
magicJack (disk1s0s2) <not mounted>: 588 KB
Mitsumi Electric Apple Optical USB Mouse
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0)
com.speedbit.driver.vadriver (1.0.5)
com.sophos.nke.swi (9.0.53 - SDK 10.8)
com.sophos.kext.sav (9.0.53 - SDK 10.7)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.sophos.autoupdate.plist 3rd-Party support link
[System] com.sophos.configuration.plist 3rd-Party support link
[System] com.sophos.intercheck.plist 3rd-Party support link
[System] com.sophos.notification.plist 3rd-Party support link
[System] com.sophos.scan.plist 3rd-Party support link
[System] com.sophos.sxld.plist 3rd-Party support link
[System] com.sophos.webd.plist 3rd-Party support link
Launch Agents:
[System] com.Logitech.Control Center.Daemon.plist 3rd-Party support link
[System] com.sophos.uiserver.plist 3rd-Party support link
[System] com.speedbit.va.plist 3rd-Party support link
User Launch Agents:
[not loaded] [email protected]
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.mlbam.nexdef.core.NexdefLoader.plist 3rd-Party support link
[not loaded] com.swarmcast.mlbnexdefautobahn.plist 3rd-Party support link
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NIHardwareAgent
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.8.1 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.30214.0 - SDK 10.6 3rd-Party support link
DirectorShockwave: Version: 11.6.1r629 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
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Ambient Aurea: Version: 1.0.0.21
Turn Off the Lights: Version: 2.3.0.5
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BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Logitech Control Center 3rd-Party support link
Native Instruments USB Audio 3rd-Party support link
Video Accelerator 3rd-Party support link
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Wondershare Helper Compact: Version: 2.2.5.6 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/Wondershare Helper Compact.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Line6
Line 6 License Manager: Version: 1.06 - SDK 10.4 3rd-Party support link
POD Farm 2: Version: 2.55 - SDK 10.5 3rd-Party support link
LinPlug Icons: Version: 3.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/LinPlug/Icons/3.1/LinPlug Icons.app
/Applications/Utilities
LCC Connection Utility: Version: 3.4.0 - SDK 10.0 3rd-Party support link
LCC Uninstaller: Version: 3.4.0 - SDK 10.0 3rd-Party support link
MemServerUI: Version: 1.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Native Instruments/Kontakt 5/kxm/MemServerUI.app
/Library/Application Support/Logitech.localized/Logitech Control Center.localized
Logitech Device Manager: Version: 3.4.0 - SDK 10.0 3rd-Party support link
Logitech Control Center Daemon: Version: 3.4.0 - SDK 10.0 3rd-Party support link
LCC Pilot: Version: 1.0.0 - SDK 10.0 3rd-Party support link
MemServerUI: Version: 1.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Native Instruments/Kontakt 4/kxm/MemServerUI.app
POD Farm 2: Version: 2.55 - SDK 10.5 3rd-Party support link
AmpliTube 3: Version: 3.10 - SDK 10.5 3rd-Party support link
FlashbackChecker: Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 464.96 GB Disk used: 175.32 GB
Destinations:
My Passport [Local] (Last used)
Total size: 297.31 GB
Total number of backups: 1
Oldest backup: 2014-03-13 04:09:30 +0000
Last backup: 2014-03-13 04:09:30 +0000
Size of backup disk: Too small
Backup size 297.31 GB < (Disk used 175.32 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% mj_dev
2% Google Chrome
2% WindowServer
1% SophosWebIntelligence
1% coreaudiod
Top Processes by Memory:
147 MB MLBNexDefAutobahn
139 MB Google Chrome
135 MB com.apple.IconServicesAgent
82 MB SophosScanD
61 MB Finder
Virtual Memory Information:
402 MB Free RAM
1.75 GB Active RAM
1.18 GB Inactive RAM
516 MB Wired RAM
12.38 GB Page-ins
31 MB Page-outsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
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