Server busy, and Primary USER ID

Hi:
I keep getting the SERVER BUSY response. And often, it told me that I need to enter with  my PRIMARY USER ID.
More often than not, I am unable to view my video recordings---that the SERVER IS BUSY.
Can someone in Verizon tell us that they are working on this problem?
S Lam

bobh002 wrote:
This is a common problem that has been going on for months. The server busy problem at least. Some days it records and you can view, some days you get server busy and it has not recorded, let alone being able to view what has been recorded.  Has been frustrating us for a very long time.
Yep, I get about 40-50% functionality.  I'd hate to think of what would happen if I actually needed a recording. 
Lately it's getting worse though.  No matter what I try to do, I get the same response:
Warning
We're sorry. The server is temporarily busy. Please try again later.

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