Service confirmations in ECS

Hi,
We are on SRM_SERVER 550, SP11, SAP 4.7 backend.
While performing Service confirmations in SRM, Requester is able to change the Acccount Assignment category, while for Goods confirmation this field is Read only.
Please let me know if this is a standard funtionality in SRM 5.0 ECS.
Thanks,
Kiran

Hi Kiran,
Yes.This is standard functionality not only with 4.7 but with ECC6.0 too.
Hope this info helps.
Thanks
Sudhakar

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Material confirmation in ECC based on service confirmation in CRM

The scenario is Service order & confirmation is in SAP CRM & the billing is in ECC
The Issue is about material ( spare parts) issue in ECC based on the service confirmation in CRM. In ECC the spare parts are batch managed.
So to do an automatic goods issue in ECC, we need to enable a BAPI for batch determination.
Now we are contemplating of doing the goods issue in ECC manually.
Request you to see if the below scenario works or a better solution is possible
Can we assign a normal sales order type instead of a debit memo so that delivery of spare parts & then billing can take place.
The menu path I am talking about is ( ECC- SPRO- Integration with other mySAP components-CRM-Settings for service processing-billing integration-map transaction types & item categories)

Hi Madhu G
I have defined the confirmation profile in Opk0. I know that I can assign a different profile with reference to user.
I dont want confirmation profile based on Storage location
I want the confirmation screen to be different for different materials -plant combination. Does anyone have any idea how this can be achieved?
regards
PK

How can I show archive Service Confirmation in webUI

Hi all,
I'm envolved in an archiving project.
We'll use the Interaction History for see by webUI the archive object.
Now I have a problem with service confirmation (BUS2000117, archive object CRM_SRVCON).
I'm able to archive these objects and see them from SARA, SARI; etc. the problem is related to web UI. we are using Interaction History for retrive archived object, but in the list of busieness category service request is not present'
any idea for retriving service confirmation in webUI?
thanks in advantage
Enzo

Hi Enzo,
You can fetch archived service confirmation using Archive search option in the existing Search view, i think you can make use of this.
Regards,
Shobhit

Problem using BAPI to create Service Confirmation in CRM

Good afternoon all.
I have raised this is CRM forum too, just thought it best to ask the broader ABAP community the question too.
We are encountering a problem using a BAPI to create a transaction in CRM, specifically:
I am trying to create a Service Confirmation (BUS2000117) in a CRM system using the BAPI BAPI_BUSPROCESSND_CREATEMULTI.
The BAPI succeeds in creating the header of the transaction, but I cannot make the BAPI create any other data in the transaction such as partners or items.
Just want to be sure that I am not being foolish...has anyone succeeded in using this BAPI to create an error-free Service Confirmation?
Regards
Nick

I am going to pop this thread into General ABAP forum too.
Nick

Issue in setting IBASE component of service confirmation item

Hello Experts,
I am facing a problem while creating a service confirmation item with reference to Service order items. I am using CRM_ORDER_MAINTAIN
bapi. Issue is in the Ibase component of the service confirmation items as it is always taking the Ibase component of Confirmation Header even though
i am explicitly passing the Ibase component of service conf item of with IT_SERVICE_OS parameter. I am making sure that i fill up MARKED_OBJECT correctly.
in CRMD_ORDER i can see the Ibase component of header and item both but Header one is the marked as main reference object.
Any idea why Component can not be set explicitly for for service confirmation item.

To achieve the above, try the below fix:
var buttonBar:ButtonBar = new ButtonBar();
buttonBar.requireSelection = true;
Hopefully this works for you . Cheers!!

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

External Reference number not copied in Service Confirmation

Hi,
We are on CRM 5.0 SP11. We have Mobile Service 5.0 SP11.
In Mobile Service in the Service Order creation screen we have a window to input External reference number. When we create a Service Confirmation as a followup document of Service Order, SAP by default only allows to copy Reference Object,Subject and notes (both header and item level) to the Confirmation.
Does anyone have idea how we can copy the External Reference number to Confirmation when we do followup to Service Orders on mobile.
This functionality works fine on Enterprise.
Thanks,
Yatin

Hello,
             The external number won't be copied by standard as Wolhfard said they are different documents.
You need to code this to make this copy from service order to Service confirmation.
Open your Mobile Application Studio and make following changes.
Open the BusinessObject "BOMSVHelper" and view the code. Go to the Method "CopySrvTransHeader" write the following code in it.
Find the code
UserName = _unwind(BusinessRootObject.UserDataDictionary.GetData("USERNAME"))
and paste the following code below it.
        Dim servconfobj As BusinessObject = bocopysrvtrans.SalesInfo
        Dim servtransobj As BusinessObject = orderheaderobj.SalesInfo
        servconfobj.SetAttribute("PoNumberSold", servtransobj.GetAttribute("PoNumberSold"))
        servconfobj.SetAttribute("PoDateSold", servtransobj.GetAttribute("PoDateSold"))

Problem Updating fields in Service Confirmation

Hi Experts,
I have a requirement to copy the service items to the service confirmation. To do this i am making an event and copying.I am successful in copying the items from Service order to confirmation once the items are released,but due to some CO integrations it is required to also populate the service order number and its item number to the confirmation item too,which i am not able to so.
I think i am missing something during CRM_ORDER_MAINTAIN for this entry.It will be a very great if you experts can guide me.
Thanks,
SA

Hi Experts,
I am now successful in Updating the fields, but right now my problem is when i have not kept any restriction on the status for the event i created, I find that during event trace it fires twice the event, once with the My user name Say 'X' and at the same time it fires with User name 'Y', which we have used for middle ware purposes.
Anybody has any idea why is tht so..and how can i correct it.
thanks,
SA

Problem in Pricing Condition Type : In Service Confirmation

Hi,
I am trying to create Service Confirmation from Sevice Order. I am tring to edit service Item details.
I assigned valuation type as "Saturday". As per the actual result, one condition type(ZS13) for surcharge should get added in Item Pricing details. But, it is not getting added.
Can you plesse tell me, what configuration I need to do to add ZS13(condition type) automatically, when I select, valuation type.
Thanks,
Sandeep

hi,
Please check whether the condition type ZS13 has access sequence assigned having the condition table with Valuation Type as one of the fields.
Also check whether the accessses above this condition table are not exclusive.
The pricing trace may help you to analyse why this condition is not determined.
regards,
Chait

Bapi for CRM service confirmation

Hi All,
Is there any bapi for CRm service confirmation which done trhough the transaction - CRMD_BUS2000117.
Its urgent.
Points will be awarded.
Reagrds,
vinoth.

Hello Vinoth,
please ask that kind of questions in the SAP CRM: Webclient UI - Framework Forum.
What's about using CRM_ORDER_MAINTAIN? You can find many examples of it's use using the SDN search.
Regards
Gregor

Bapi for Process service confirmation in transaction - CRMD_BUS2000117

Hi All,
Is there any bapi for process service confirmation in CRM system.
Tcode for service confirmation - CRMD_BUS2000117.
Points will be awarded.
Regards,
Vinoth.

Hello Vinoth,
please ask that kind of questions in the SAP CRM: Webclient UI - Framework Forum.
What's about using CRM_ORDER_MAINTAIN? You can find many examples of it's use using the SDN search.
Regards
Gregor

Service Entry Sheet from Service Confirmation

Hello Gurus,
We have requirement to create Service Entry Sheets in SAP ECC corresponding to Service Confirmation in SAP CRM.
Any ideas on how this can be achieved utilizing standard SAP CRM Middleware functionalities?
Also once a Service Entry Sheet is created in ECC with reference to Service Confirmation, doc flow in SAP CRM needs to reflect the same.
Thanks in advance!
Jash

Hi,
You can do this using some BADI for middleware or after create the document in ECC call a RFC to create the service confirmation in CRM. To do this call FM CRM_ORDER_MAINTAIN.
Best regards,
Caíque Escaler

How to create 'service confirm order' through bapi?

I want to create service confirm order,
pls help me some bapi

Yudomg
Try this BAPI: <b>BAPI_BUSPROCESSND_CREATEMULTI</b>
Thanks
Jack
<b>Allot points if mys post helps !!!!!</b>

Time Out error when running Service Confirmation List Report

Hi All,
I am using CRM 7.0 version and some users (not all) when try to run a report in Service Confirmation List Report in WebUI Client, TIME OUT error comes up.Some times the timeout happens when the data is being extracted, but most often the timeout is when I try to download to Excel.
I checkedin ST22 and the problems seems to be in program CL_CRM_BOL_ABSTR_BO===========C in this method IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_VALUE ... There is a restriction, that a dialog-process can run a maximum of 600 sec- after this, the process is stopped.
Does anyone has the similar problem. I don´t know if increasing the maximum time for the time out; should be a good solution OR run the report via Background. However I don´t know How to run it in Background.. Does anyone has any idea?
Any information is much appreciated!
Thanks!

Parameer max/wp_eun_time is set to 1800 sec
By increasing the above value to higher, you can get the result.
But 1800 sec runtime for a transaction code is not a good one, check the time entities by tracing the execution(ST05) and tune if required.
Regards,
Nick Loy

FM/Class for creating service confirmation from service order

Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol Bhowmick

Hello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
Dialog Stucture> Action Definition:
Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
Here maintain the transaction type of your confirmation.
save your action profile. Now assign action profile to Service oder transaction type.
I hope this info helps.
Regards
Rupesh Patil

Service confirmations in ECS

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