Service contract conversion program?

Hi all,
What kind of program is service contract conversion program? Please refer to documents/files or threads if needed...
Thanks,
Charles.

Hi Shree,
Thanks for the reply but currently I'm looking for method to fill up the Interface table compulsory column.
As mention, some like ID which is stored in other tables which is not so direct to find.
So I wonder if anyone could let me know if there is a query which I can run the find all matching column between the Interface table against the based table for Service Contracts.
Currently I still cannot find any document or link which can let me know how to fillup all the compulsory column with the correct values.
Regards,
Ronnie

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Creating Service Contract through program

Hi Experts,
Could you please direct me to create a Service Contract (Billable) through program...?
I am trying to use FM - 'CRM_ORDER_MAINTAIN'.
But fully confused what parameters to pass.
Please help...
Regards,
Venkat

Hi Mohammed,
Thanks for the reply.
Filling the fields and relevant data to structures and filling CT_INPUT_FIELDS is okay for me.
Where I have doubt is when filling these REF_HANDLE, LOGICAL_KEY etc.,

Issue with Service Contracts Order Capture Integration (OKSOCINT) program

Hi,
Could anyone tell me how to turn off trace for Service Contracts Order Capture Integration (OKSOCINT) program? Trace is not enabled at conc. program level or user level, but the program still generates large trace files. It is scheduled to run every hour. I could not find anything on metalink regarding this. We're on 11.5.9 version of Apps. Any help is appreciated.
TIA,
Alka

Sorry Nagamohan, I got sidetracked by other issues and could not reply. Here's the beginning part of the trace file that shows the concurrent program name (see the name in bold):
Dump file /PRD1/code/oracle/11.5.9/prd1db/10.2.0/admin/PRD1_oprddb/udump/prd1_ora_29363.trc
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
With the Partitioning, OLAP and Data Mining options
ORACLE_HOME = /PRD1/code/oracle/11.5.9/prd1db/10.2.0
System name: HP-UX
Node name: oprddb1
Release: B.11.11
Version: U
Machine: 9000/800
Instance name: PRD1
Redo thread mounted by this instance: 1
Oracle process number: 120
Unix process pid: 29363, image: oracle@oprddb1
*** 2009-04-09 10:01:03.120
*** ACTION NAME:(Concurrent Request) 2009-04-09 10:01:03.119
*** MODULE NAME:(OKSOCINT) 2009-04-09 10:01:03.119
*** SERVICE NAME:(PRD1) 2009-04-09 10:01:03.119
*** SESSION ID:(1077.23949) 2009-04-09 10:01:03.119
=====================
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Alka

Conversion Program for Creating Loan Contract

Hi,
Has anyone worked on a conversion program to create a Loan Contract?
I am trying to use a BAPI. Its BAPI_LOAN_CONTRACT_CREATE.
But the problem is this BAPI is not released by SAP yet.
Can I use a BAPI which is not released. If YES, then what are the problems I would be facing later. And if NO, then what is the solution to this?
Thanks.

There are a lot of SAP notes for this BAPI, and none says "don't use it", so you should be fine. You could send a message to SAP pointing them to the unreleased status.
Thomas

Service contract data conversion

Hi,
Where can I get documentation for service contraction data conversion process.I mean interface tables or api's etc.
Thanks
ram

Can you please specify where can I find stepwise explanation for Service Contracts using APIs. Which Oracle API ref guide you are reffering here.
rgds

Service contracts data conversion

hi
Can u send me the Oracle service contracts data converion sripts for this id [email protected]
its greate helpfull for me
Thanks
krishna

Hi
Ref to OTN
You should be having Documentation for the list of API's
This is the Document Part number A95222-01
Title Oracle Contracts for Service API Reference Guide
Regards
Joseph

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Error during Replication of Service Contracts from CRM to ECC

Hi,
I'm encountering a problem when replicating a Service Contract from CRM (I'm using SAP CRM 2007) to ECC.
I insert a first Item which is not relevant for pricing (let say, product 123)
I Insert a second Item relevant for pricing, with reference to the previous one (let say, product 456)
I release the Items and I save the contract
When I try to go in edit mode in the Contract, an error appears:
An error has occured in the system DE1CLNT200 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
u2022     SALES_HEADER_IN has been processed successfully (Notification S V4 233)
u2022     Material 0 does not exist in plant ZX01 / country CH (Notification E V1 391)
u2022     Error in SALES_ITEM_IN 000101 (Notification E V4 248)
u2022     Sales document was not changed (Notification E V4 219)
It seems that the program does not recognize the product (the error message says "Material 0", not "Material 456") ...
Any idea?
Thanks in advance,
Andrea

Should it be a problem related to the leading zeros?

How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
and saved the item.
Then I have used these two items in sales order for service contracts. But that sales order is not hitting in service contracts. Is there any error with item creation.
Thanks,
Bharat G.

Following SAP Notes to be referred for Service Tax:
1. 778976 u2013 Service Tax and Ecess on Service Tax
2. 1032265 - SEcess on Service Tax
Regards
AK

Creation of Service Contract

Hello
Is it possible to create Service Contract through LSMW - BAPI methodology in SAP CRM EHP-2 ??
Can anybody throw some light on : how to achieve it
Thanks in Advance.
Abhi

Abhishek,
There is no BAPI to create service contract. You can use either BOL or FM - CRM_ORDER_MAINTAIN based custom program to create service transaction in mass.
There is lot of help available on these two.
There is also a standard IDOC - CRMXIF_ORDER_SAVE_M available which can be used. But this one will not ba having custom fields and tables. You need to regenerate a custom out of it for custom fields and tables.
Cheers,
Niraj

Unable to create Service Contract from Sales Order

Hi Guru's,
I put a sales order with one product and service line. SO has been closed and then I ran 'Service Contract Order Capture Integration' program.
When I query my SO using Reprocess Order, I got error status with message as "Request ID : 8360452; Referenced Product not present in the Installed Base;".
So I searched in metalink found - 'Referenced Product not present in the Installed Base [ID 549160.1]'.
As mentioned in the document I checked the freeze flag in Oracle Installed Base Admin --> Setup --> Install Parameters.
The same already been checked. I also checked the service item definition and found IB track not checked under service tab. When I tried to check the flag, an error states that 'Non subscription contract Item cannot be Install Base trackable'.
Now how to overcome this issue. Any help will be highly appreciate.
Instance Details:-
RDBMS : 10.2.0.4.0
Oracle Applications : 11.5.10.2
Thanks,
Bala

Hello Bala,
The 'Installed Base Trackable Flag' is a Master Item Controlled attribute in Inventory, which means that when the Attribute is set at the Master Item Level it is cascaded to all Child Organizations.
If there is inventory in any of the Child Organizations, the flag cannot be changed at the Master level.
You must issue all of the Inventory out of each Child Organization, change the flag at the Master level.
Thanks
-Arif.

How to link Sales Order with Service Contract and then with Install Base?

Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
3) How can we create AR invoice from Service Contract?
Please let me know if anyone has idea on this.
Thanks in Adavance,
Vara

Dear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
Thank you so much for your helpful answers.
Regards,
Vara

VA41 Conversion program using BAPI's.

Hi Friends,
Could u please tell to develop/create conversion program to transfer data using BAPI's by using trx VA41(CREATE CONTRACT), I have Contract Document number(ID).
This is one time conversion.
Please tell step by step.
Thanks in advance.
Points rewarded for ur kind assistance.
regard. Vishnu

Hi Vishnu,
There is a standard BAPI called <b>BAPI_CONTRACT_CREATEFROMDATA</b> available for VA41. Use that BAPI for the conversion. Get back to me if you got any doubts.
Reward if useful.
Thanks
Aneesh.

Documentation of Service Contracts API -- OKS_COVERAGES_PUB

Hi All
We have a requirement in the OKS Service Contracts Module, in which a Concurrent Program has to be created, such that it will detach the old coverage template and attach the new coverage template to the existing contracts.
We tried with the Standard API (“OKS_COVERAGES_PUB.DELETE_COVERAGE”, “OKS_COVERAGES_PUB.CREATE_ACTUAL_COVERAGE”)
but we are not able to get the desired results.
The API Works for only those service line ids of the contract which has the status “Entered”. For service line ids of status other than “Entered” the API throws an error.
Error Message Details – (x_return_status – ‘E’, x_msg_count – 1, x_msg_data – ‘OKC’)
We don’t know exactly the limitation of the API and there is no detail available about these API in both Service Contracts Development and API reference guide.
Kindly provide me some documentation related to this API to this mail id [email protected]
Thanks in Advance.
Thanks & Regards
Sivakumar

Hi,
i want to add the lines and covered product to the existing contract.
Cuold you please suggest me the API for the same.
Thanking you in anticipation.
Regards,
Reena
Edited by: user10829701 on Mar 27, 2009 1:34 AM

Changing Billing Schedule Level for OM originated Service Contracts

Hi,
When we create a Service Contract from Order Management, the Billing Schedule Level is always set to Top Level and only one Billing Stream gets created.
Can we get the Billing Schedule Level changed to other Levels viz., Equal Amount or Covered Level using any setups.
Has anyone did any customization/extension to be able to change the Billing Schedule Level.
The basic requirement is to have multiple billing streams for the contract, created from Order Management.
Gurus, any ideas/suggestions to get this accomodated.

Sid,
I don't think you are on the right track (in my opinion). You are right that we can only create service contract from the order management (service or Extended Warranty Lines).
If I understood correctly, you sell electronic subscriptions (like my internet service I have at home) and you are looking for way to take it from the order management so that you can bill it from Contracts and not from OM. As this is electronic service, looks like you do not have fulfill any tangible product (like magazines) from contracts. Hence you do not care about the schedule for the contract shipments. Is that correct?
As this is not something Oracle offers (I did not find anyway), you may want to consider extending OM workflow or a batch program to create a subscription contract once the order line is fulfilled (not the program where we create service contract). This way you have flexibility to create the contract the way you want it.
But you can always create a service contract covering a subscription item as covered product. Like I have internet service as subscription but they cover me for any incidental visits of technicians for this subscription charging me some amount every month.
Thanks
Nagamohan

Service contract conversion program?

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